Rated 3.9 out of 5 by 156
Rated 5.0 out of 5.0 by Chip guy Great hotel location and service
Very conveniently located hotel. Staff was super friendly and helpful. Rooms and amenities are fine, price cannot be beaten.
October 19, 2014
Rated 5.0 out of 5.0 by Norm1792 Nice Hotel in Heart of Des Moines
This is a really nice, clean comfortable hotel, with great service and especially good breakfast options.
October 16, 2014
Rated 5.0 out of 5.0 by PastorD53 Great stay. Excellent value
Very nice HI-E, easy access to downtown and Interstate, plenty of local amenities. Very quiet and safe location just off campus of Drake University. Have stayed two other times and never any complaints. Bathrooms could use a little more attention to detail and a little better lighting. Highly Recommend this Holiday Inn-Express location!
October 11, 2014
Rated 4.0 out of 5.0 by Squid54 Friendly Staff
Overall good value; breakfast and staff attention was great.
October 9, 2014
Rated 5.0 out of 5.0 by ldroussell Always Nice Place to Stay
The staff at the hotel are always pleasant no matter the time I arrive. Very convenient to the school campus.
October 8, 2014
Rated 5.0 out of 5.0 by WeeklyLisa Satisfied and content
Love staying at this hotel because the staff is very friendly and they attend to my every need.
October 4, 2014
Rated 5.0 out of 5.0 by dubdaisy Great stay, close to Drake
Great Hotel in a very convenient location for Drake University activities.
October 2, 2014
Rated 4.0 out of 5.0 by emikh Great Location
Great location. Close to downtown and restaurants.
September 29, 2014
Rated 5.0 out of 5.0 by ALA_VOL Pleasant Experience
Very comfortable and priced right for the business traveler. Samantha was very helpful during my pre and post arrival. She was a pleasure to work with and she took care of everything per my request prior to arrival. GREAT Job!!
September 23, 2014
Rated 2.0 out of 5.0 by Aa4shaw Dorm Room
This place is a dump. Worst express I've ever stayed at
September 21, 2014
Rated 4.0 out of 5.0 by LHH10 Nice place to stay
Nice place to stay. rooms were clean and comfortable . A nice diner and other restaurants within walking distance. I would stay there again.
September 17, 2014
Rated 5.0 out of 5.0 by MollieD Great staff and location
Visiting student at Drake U, so location was the best, the room was great, don't know if could have asked for a small fridge, but room very comfortable, free wifi and great towels and bed, afternoon cookies a really nice surprise! Very friendly and helpful staff . Would highly recommend.
September 16, 2014
Rated 5.0 out of 5.0 by spookyc Nice room
Our room was clean and we slept very good. The breakfast was also good.
September 3, 2014
Rated 3.0 out of 5.0 by bend442 Just passing through
We stayed one night in this hotel on our way to the farm progress show. This hotel will fulfill your needs if all you want is a place to sleep. It is located near a college, and staffed by college kids (based on my experience), so it seemed to have a different feel to it ........ not sure why. But, again, it provided a place to sleep for the night, which is all I was expecting. Nothing fancy about the hotel, just a basic place to stay.
September 3, 2014
Rated 3.0 out of 5.0 by I Choose HIE First Carpet soaked
Second time at this property. The staff makes it pleasant enough. They do a good job with what they have to work with. Rooms are tired and old, but the bathroom was very clean.
I knew I had a problem when i opened my room door and the ac fan was running full blast. I was too tired, at 12:30 am, to do anything about the mildly damp and musty odor. I soon found out why the fan was on so high when i tried to quiet it a bit walking over to the unit under the window: squish, squish. The carpet was soaked, presumably from the day's rain.
But it was only me, and I'd be gone in 8 hours or so. No real issue, just don't go the that side of the room. I do wish the room would have smelled better, though.
The Breakfast room is spacious and not near as compact as most HIEs. The long straight countertop is easy to navigate with other guests, unlike the L-shaped counters at many HIEs. Good selections. Clean room and attentive support person.
When I mentioned the wet carpet upon checkout, the only comment I got was that they were waiting on the University for repairs. That, I did think, was an inadequate response. Let's see if property management responds to this note/review.
August 31, 2014
Rated 5.0 out of 5.0 by Tony2014b convenient location
This hotel is right next to the Drake University campus. We have stayed here multiple times and will definitely return!
August 28, 2014
Rated 3.0 out of 5.0 by Mark2 Decent value
Hotel is a little tired, but it is a good value and close to Drake. Room had a very musty smell, likely from an overworked AC unit. Towels were a little old. Breakfast was just OK, but likely due to us going at peak time when items were limited and the room crowded.
We have stayed here before becauce our son is at Drake, and we have stayed there on travels through Des Moines. No big amenities, but it's a decent bed close to the highway, so a good value.
August 27, 2014
Rated 5.0 out of 5.0 by RMSW Nice room and friendly staff
We stayed two nights and were very pleased with the hotel
August 27, 2014
Rated 5.0 out of 5.0 by Tazer Nice Place to Stay
Great location for Drake events. Friendly staff and comfy beds.
August 27, 2014
Rated 3.0 out of 5.0 by CATMREDHAWK old and i need of a face lift
nice place near Drake, however they need to redo the hotel and get it updated!
August 25, 2014
Rated 1.0 out of 5.0 by MNCHRIS Old, tired, not up to HIE Standards, Make them update, or don't let them be flagged an HIE
I am pretty loyal to IHG. Due to geography, I mostly stay in HIE properties. The point of staying in a chain property is because I know what to expect. They are supposed to have brand standards across all properties. Apparently, this hotel slipped by.
This used to be a hotel owned by Drake University and at some point it became a HIE. It is in dire need of updates. All of the finishes, floors, windows, bedding and especially bathrooms. It was almost bad enough that I went to a different hotel. But, I was only there for one night so I figured I could make it.
The bathroom was old and worn out (see pics). When the room is this old, it looks dirty, whether it actually is or not. Plus with the crumbling ceiling and rust spots in the bathtub, I don't think they are keeping up on their maintenance. If a property can't do regular maintenance properly, then I question their ability to do effective cleaning.
This property also seems to have electrical problems. There seems to be "mini/micro" surges that would flicker the lights and cause my noise machine app to skip. Very annoying and made it difficult to sleep.
The staff I dealt with at the front desk and the breakfast area were both great.
IHG in general does not seem to be consistent across brands. I have stayed at really nice HIEs and then ones like this. Regular Holiday Inns are always hit or miss. IHG, please do a better job of enforcing brand standards. I want to know that I will always be getting a similar level of quality/comfort when I stay at HIE.
August 24, 2014
Rated 4.0 out of 5.0 by practical traveller comfortable quiet room
Good for overnight stopover while travelling. Front desk was very efficient and welcoming. Drake Diner next door had wide selection for supper. Bed was comfortable, blockout curtains helped us sleep in.
Room was spacious. Several options at free breakfast
August 19, 2014
Rated 3.0 out of 5.0 by dr saj Stay at the Drake
The staff was great... However, the room was in disrepair w/ peeling paint on the bathroom ceiling, dated furnishings, and a very old, loud A/C unit. If it had been extremely hot, I doubt the unit would have effectively cooled the room. This hotel is in desperate need of updating - other Express Inns at which I have stayed have been in much better condition.
August 18, 2014
Rated 2.0 out of 5.0 by davensis poorly maintained
we chose this hotel because we usually know what to expect from a Holiday Inn Express. This inn was the exception. Poorly maintained especially in the bathroom, The door knob was so loose that I was unable to open the door after closing it. Finally was able to get the door open and report to the front desk. Desk person came down with a screwdriver and tried to fix but could not. Toilet ran thru continually and was very annoying. cleaning staff was exceptionally loud early in the morning.
August 17, 2014
Rated 3.0 out of 5.0 by Allison399 Okay
The hotel and staff met expectations, but we did not feel comfortable with the surrounding area.
August 16, 2014
Rated 5.0 out of 5.0 by B E Ruckity Comfortable bed
The beds were very comfortable and the room was as well in terms of temperature and the like. The greatest concern was the bathroom cleanliness and upkeep. The biggest problems were blood stains on the wall and also the fact that the larger towel were not replaced for the second night of our stay by the staff responsible for that function.
August 15, 2014
Rated 5.0 out of 5.0 by Omaha12345 One of the best!
We always stay at this hotel when coming to Adventureland! Its a little farther but definitely worth the drive. Super quiet and clean!
August 15, 2014
Rated 3.0 out of 5.0 by Bruner No TV, no telephone dialtone
Eager to rest after delayed flight and late arrival; however, could not watch television, nor set wake-up. Not in a hurry, even thought I might take in Iowa State Fair, but struck out for northeast Missouri home forenoon.
August 13, 2014
Rated 4.0 out of 5.0 by cokekdi Comfortable and good breakfast selection
Bed were very comfortable
pillows were great
Breakfast bar was very diverse
August 12, 2014
Rated 4.0 out of 5.0 by Lamotta Beautiful Hotel
We had a pleasant stay at the Hotel there in Des Moines. It was very easy to schedule our stay there and the check in was very smooth. The breakfast was awesome!
August 12, 2014