Rated 3.9 out of 5 by 301
Rated 4.0 out of 5.0 by Splinter57 Good Stay
New room updates are very nice, very comfy bed with lots of pillow choices. What I liked best was how quiet it was in the room and the room service delivery (for three items) was delivered in less than 10 min. Typical Super-NICE midwestern hospitality.
November 17, 2015
Rated 4.0 out of 5.0 by Arturo46 Comfortable for an older hotel
The room we stayed in had been remodeled recently. Workmanship was sub-standard; corner tile peaces missing, bathroom fixtures oversized and crowded, wall paper badly hung...
November 16, 2015
Rated 3.0 out of 5.0 by AMoore67 The Staff
I have become accustomed to expecting certain things when I check in to one of the IHG hotels and what I expected to happen, did not.
Upon checking in, the man at the counter, was quick to greet me, which was fine. However, he never acknowledged my status as a Rewards Customer, nor did he offer me the standard Check-in pack or points. I did not inquire, probably should have but I felt that was not my job. Therefore, I didn't receive either.
After going to my room, I went down to ask a question and the manager on duty (assuming that is who she was) was berating the gentleman working the counter. Now, in my opinion, if you have an issue or concern with one of your employees, you do not handle it in front of customers or potential customers. She did not care and the man just stood there and took it. That would not have been the case with me. I would have asked her to hold on for a second while I addressed the concerns of the customer and then, I would have asked her to speak to me in the back, out of earshot of others. Then I probably would have lost my job because I would have expressed the embarrassment that I just wen through. To me, this was very unprofessional.
The internet was slower than molasses in January. I stayed with my data so I could get some work accomplished.
When I awoke the next morning, I went straight to the bathroom and turned on the sink. I was immediately greeted with brown water, yes I said brown water. It eventually went away, but there was a moment that I thought it wouldn't. Then the water pressure went away as well; in the sink and the tub. Good thing I wasn't wanting to take a bath or my wife wasn't with me because it would have taken a long time for the bath to fill due to the lack of water pressure. This really needs to be addressed.
While waiting to check-out, the gentleman (the same guy from the night before) was on his personal cell phone and did not acknowledge my wanting to check out. I sat the room key on the counter and walked out.
This was the worst customer service I have seen in quite some time. I will not return to this hotel.
November 16, 2015