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Rated 3.9 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Overall a good value. The hotel is older and a little worn. For example, there was a hole in our bathroom door. Normally when we have a deluxe room, we have a mini frig and there was none, nor was there a microwave. Also the room was the smallest deluxe room we have ever had in a Holiday Inn/Holiday Inn Express. We were on the executive level. July 27, 2014
Rated 5.0 out of 5.0 by Great Location and service. Very good experience overall. I only wish it was closer to the city center, but since shuttle was available, it wasn't a problem. The cost should be a little lower, though, it will make a big difference. July 27, 2014
Rated 3.0 out of 5.0 by No frills but comfortable I stayed at this hotel recently as part of a wedding block. The hotel itself was in good shape and a decent value although not extravagant by any means. My main complaint was that the hotel had a list of guests that were to receive welcome bags prepared by the bride and groom, and yet the front desk staff handed out some of the bags to guests of a different wedding party without checking the list, so they wouldn't have had enough bags for the guests. Some of us that were friends of the bride returned our bags so that other guests arriving later would still receive bags. When I returned my bag, the front desk staff were unapologetic and just shrugged the whole thing off, which was unprofessional. July 16, 2014
Rated 4.0 out of 5.0 by Great mattress The mattresses were new as evidenced by the stack of old ones sitting outside the hotel. So the sleeping situation was one of the best we had at a hotel in a while. Otherwise, the place was nice enough for what you would expect. We would have preferred the bath soap to be replenished every day. My wife and I stayed 2 days and had to stretch the single bar of soap so by the time the last shower was taken, there wasn't really enough left so we (I) had to jump out of the shower to grab what was left of the other soap for the sink. A small thing like that is a notable inconvenience just to save a few pennies. The quality of food at the Asian restaurant was just so-so, and the Bear-Fish bar won't be visited by us again. It took us 3 trips to this bar to find out if there was any live entertainment, after having gone in the 1st time to ask but couldn't get a response from any of the employees. We did receive a lame joke by a person we thought was a patron and later realized was the owner himself. He could get the energy to say how he'll do his own striptease for entertainment yet couldn't give us a legitimate response to our question and forced us to have to return 2 more times to find out? We're not liking him much. But overall, even with a couple of small glitches, the hotel was good and we would stay there again. Clean, great sleeping, reasonable price and good location. July 15, 2014
Rated 5.0 out of 5.0 by Perfect for our wedding block We had our wedding block here the Fourth of July weekend, and we are so happy with the result. Having the choice between standard rooms and several different sized condos accommodated all of our guests from our single friends who came up alone to the large families with small children and grandparents. It is next to a McDonald's for fast food on the go and next to the McDonalds was a Safeway for those that chose to stock their fridges and/or cook in the condos. It's less than 5 minutes to drive to town, and many of our guests simply utilized the free shuttles. They were pretty laid back and when questions came up about the contract they didn't give me any trouble and accepted my word which I really appreciated during such a stressful weekend. Also, West Side Cafe has the BEST brunch and is attached to the hotel. We ate their twice and it is worth the wait! Thanks everyone!! July 10, 2014
Rated 5.0 out of 5.0 by Clean hotel with great in hotel restaurants The hotel staff was very friendly and rooms/common areas were clean. Great value for the Vail area. The second floor is the pet floor. We were not aware of this at check-in and would have requested a different floor. While the room was clean and we could see no evidence of pets, my fiance had some allergy issues with the room and you could hear dogs in the hallway in the morning going out to do their business. July 10, 2014
Rated 5.0 out of 5.0 by Great Service I've already said the service was outstanding, especially the effort expended to find and ship my grand daughter's blanket. We really appreciate that little extra service which was over and above. July 9, 2014
Rated 3.0 out of 5.0 by Pool and hot tub Hotel and employees were very nice. However outdoor pool was cold and suppose to be heated. I had to use skimmer to remove leaves and bugs so my kids could swim. Hot tub heater was out also. Steam room would only work when we called the front desk and had them come and reset whichever switch was causing it not to come back on. If these problems wouldn't have existed it would have been a great experience all around. July 7, 2014
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