Rated 4.2 out of 5 by 174
Rated 5.0 out of 5.0 by K-Law Dog Friendly Great Stay
Had a great experience with Vail Holiday Inn. Valet was complimentary for closing weekend and the pups were welcome! Staff was very accommodating and helpful. Only qualm is that the lock on the window to our room was broken.
April 21, 2015
Rated 2.0 out of 5.0 by Brad_B Horrible Billing Experience
As I usually do, I held the room with my personal credit card, and present my corporate card when I check in. The one difference this trip was I had my supervisor with me. When we checked in, I presented my corporate card and he presented his, and we asked that each room be billed to the individual. After 20 minutes of trying to get checked in, the desk clerk assured us we were taken care of. Unfortunately, both rooms were charged to my personal card. I called the hotel directly when I realized what happened. After 30 minutes of trying to explain what happened to the desk clerk (different guy), I was assured everything was taken care of. Now I have one room charged to my personal card and one room charged to my corporate card. I'm a frequent traveler to IHG properties and this is never a problem. However, the staff at this property has made this into a nightmare.
April 19, 2015
Rated 3.0 out of 5.0 by snowcarv Adequate
On older property with a few rough edges. Guest rooms are acceptably ordinary and somewhat compact. Outdoor pool was warm but kind of run down. Indoor spa area seemed nicely updated but as soon as you step outside you could see lots of deferred maintenance:. peeling paint, crumbling retaining walls.
The hotel was a good value for closing week of ski season, but I might think twice about high season rates.
April 18, 2015
Rated 5.0 out of 5.0 by Karen 74 Great service and great value!
From the time we arrived at the Holiday Inn to the time we left, we felt so welcomed and taken care of by the great staff. They were very helpful with recommendation for dinner and local activities. We look forward to coming back this summer! Suck a great value for the Vail valley. I would recommend this hotel to anyone!
April 18, 2015
Rated 5.0 out of 5.0 by Bustie Relaxing bed
Thank you to the front desk and the valet/ shuttle staff. This Vail Holiday Inn has a outstanding crew!
April 15, 2015
Rated 5.0 out of 5.0 by PrincessJoElla Beautifully decorated, excellent food.
We did not book room ahead and checked in late the evening of our stay. The staff made us comfortable, getting registered quickly so we had time for dinner. The food was delicious. The lobby area made me feel like staying all night by the fireplace. Really enjoyed the ambience at a reasonable price.
April 13, 2015
Rated 3.0 out of 5.0 by Minnesota girl Reservations
Reservation service didn't seem familiar with the hotel. I had several specific questions, which took the reservationist a few minutes to find information. I then called the front desk to ask another question, and he said I was to talk to the reservation service. I don't think they care if I stayed there or not.
April 8, 2015
Rated 5.0 out of 5.0 by Dan345 Great Stay
Had a great time. Having a ski shop in the hotel made it so much easier to ski. The heated pool and hot tub were very much welcomed after a day of skiing.
March 29, 2015