Rated 4.4 out of 5 by 193
Rated 4.0 out of 5.0 by krob63 Stayed for business but my personal credit card was charged
I recently had a two night stay at the Valdosta Holiday Inn and Conference Center for business. Since my coworkers and I are in Valdosta periodically for work a direct billing account has been established that is billed to the employer and our credit cards are not to be charged.
When I checked in I was never asked for my credit card but several days after the stay while checking my bank statement I saw that my credit card had been charged $24 at check-in and an additional $68 for each of the two nights I stayed. Apparently without the courtesy of informing me, they accessed an old credit card number they had on file for me from over two years ago, before the direct billing account was established. When I called to inquire as to the charges and informed the young lady I spoke with that my employer had established a direct billing account and my card shouldn't have been charged, she informed me it was company policy to charge the individuals' card for incidentals in case they smoke in the room or damage something. She couldn't explain the two $68 dollar charges, but said the charges would be deleted.
The bottom line is this: I've stayed at Holiday Inn's hundreds of times all over the state and have been a priority club member seven years, but without the courtesy of informing me of their intent, they pull up a two year old credit card number and tie up $160 of my money at Christmas time when I need it the most even though my employer has established a direct billing account with them so that we don't have to pay the money out of our pockets. I guesss being a priority club member means nothing to them even after hundreds of stays as far as it relates to their trust that their "priority club" members aren't going to damage their property. If it's their policy to charge an employer billed business stay against a personal credit card until they get the payment from the employer,why aren't they asking for credit card information at check-in rather than pulling up old credit card info from years ago? The very fact that I now know they store my credit card information so they can use it at their convenience and create the potential for my credit card information to be stolen if their system is hacked is also more than a little unsettling.
I won't be staying at the Valdosta Holiday Inn and conference center in the future and if other Holiday Inn's around the state follow suite, they can be certain they will lose my business and that of my co-workers.
December 22, 2014
Rated 5.0 out of 5.0 by valarie awesome room
Very nice room!!awesome hotel!!the staff was very good!
December 18, 2014
Rated 4.0 out of 5.0 by boblupo comfort overall
Nice room very nice and friendly staff Comfortable bed. I look forward to end of the day relaxing at the bar
Restraunt cooking staff seems unorganized. Long wait time with few customers.
December 16, 2014