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Rated 4.5 out of 5 by 216 reviewers.
Rated 3.0 out of 5.0 by Staying at the Holiday Inn in Vancouver (Broadway) I found the room to be very pricey as it was a very small room, thank goodness we qualified for government rate. Still expensive for what you got., however it was nicely renovated. Having a small fridge in the room was a nice surprise. The staff were very friendly and wonderful. Had trouble with the card to get in the room, had to have it sapped a couple of times.The atmosphere in the restaurant was awful, very drab. Food was just O.K. Not very busy at all. It could use a big facelift. A lot of the building around the hotel with in blocks either way were somewhat run down.k August 25, 2014
Rated 5.0 out of 5.0 by Great staff and spacious room! Very friendly and welcoming staff. Room was spacious and clean. Views are great! Skytrain just 2 blocks away so easy to get into downtown. Enjoyable stay! August 25, 2014
Rated 5.0 out of 5.0 by Repeat Visitors CONSISTENTLY GOOD! Desk staff are professional, courteous, well trained and always well turned out in quality attire. The rooms are clean and nicely outfitted. Local area has plenty of shops and restaurants, and Granville Island isn't that far away. The Vancouver General Hospital and the BC Cancer agency are only a couple blocks away. Restaurants like Cactus Club, Rogue Bar and Banana Leaf are close by and popular, but give the in-house restaurant "Stages" a try. We were pleasantly surprised with the menu and the service. I recommend the Prime Rib. August 23, 2014
Rated 4.0 out of 5.0 by Great Location for the traveler without downtown prices Great place to stay in Vancouver. Very close to downtown without being just in downtown. Also close to False Creek and its cycling and walking trails, great transit from here, concerts, Granville Island, Kits Beach. Hotel is easy to get to from the Ferries. August 23, 2014
Rated 5.0 out of 5.0 by Excellent view Loved our room and experience lovely mountain view. Pool clean with lots of fresh towels, no hot tub. Breakfast okay but expensive for value. Good coffe in the room and convenience with the refrigerator . Handy to other restaurants and banks. Overall good experience and would stay there again. August 23, 2014
Rated 5.0 out of 5.0 by Comfortable room and excellent service We had a very pleasant stay in this hotel. The service in all the areas was excellent. August 22, 2014
Rated 2.0 out of 5.0 by Terrible staff service Vancouver BC is a beautiful city and we found the city to be welocoming and enjoyable. Our only complaints had were at the Holiday Inn on Broadway in Vancouver BC The 2 day stay was to be prepaid. I asked when we checked in the balance because I had not seen the second night charged to my account. The desk clerk said yes the balance is $00.00. The clerk,then refused to take my Visa debit/credit card because of the damage fee. I didn't understand because that was the same card that secured the room and they had already charged 1 night to successfully. My travelling colleague gave the clerk her MC credit card for the $150.00 damage deposit with the agreement that was all that was to go on there as a hold. The evening before we were to depart for Seattle I went to the front desk and asked for confirmation that we had a 0 balance. I had checked my bank account and the second night had still not been charged so i wanted to make sure. The desk clerk again kept saying the balance was 0 and i kept asking for a printed statment confirming this. Finally she complied and discovered we owed a nights stay. I was furious that this was such an ordeal. I told them I was checking out at 5:15am to catch a train and needed a taxi. We are now late into the evening. So on the taxi roster is noted we asked for one at 5:15am. I spoke with the manager and explained the situation, he listened and later sent up complimentary breakfasts coupons for 7:30am the next day. WHAT.???? I told him we were leaving at 5:15am, it was an empty gesture. I go to the front desk at 5:00am to checkout. More of the same. At first refused my visa and then oh they can take it. Then had trouble printing the receipt. Now to the deposit, i wanted verifiction /printout of the deposit and payments. After much ado they finally printed it and signed that the hold would be released in 5-10 days. (Interestingly that is what we were told about my Visa.). Originally we were told the hold would be released as soon as we checked out. The final issue happened after we returned home my colleague found on her MC 2 charges; 1 for 94.26 USD and another 135.00 USD/150.00 CA and there should have been one hold. I called Vancouver BC and spoke to the manager and got excuses for the $94 charge. He said he would remove the holds and then sent me a text that my colleague would have to deal with MC directly. The end result is I will not recommend the hotel or Holiday Inn. August 22, 2014
Rated 5.0 out of 5.0 by Great Service Service if prompt and excellent when required. Staff are courteous and helpful August 21, 2014
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