Rated 4.5 out of 5 by 251
Rated 1.0 out of 5.0 by disappointed from bc good staff - inferior rooms - food and food service poor
The staff did the best they could but our reservations were wrong - had a queen bed instead of two doubles - staff fixed - food in the restaurant was poor and when food was sent back as wrong or cold in the case of my kalimari - it was returned no better than when it left - rooms were pool quality for the money and to pay for parking after paying the ridiculous room charge just added insult to injury - never again
June 3, 2014
Rated 5.0 out of 5.0 Great location too
Close to the cruise shp, excellent room..we were very pleased.
June 2, 2014
Rated 5.0 out of 5.0 by ZdHj8Lb Hospitality
We were there for a few days while in Vancouver General Hospital for several scheduled hours, and again on the third day when I suffered a relapse and had the Desk call 911. The Desk was most helpful and competent, and the manager came up immediately to take charge while we spoke to the Desk and the paramedics on the phone. The hotel couldn't have done a better job with us, and were extremely courteious and helpful when my daughter called 2 or 3 times later from Vancouver Island to enquire as to our whereabouts.
June 1, 2014
Rated 5.0 out of 5.0 by surgery patient excellent choice when having surgery at Vancouver General Hospital
Rooms are comfortable to rest in after day surgery, and only a short walk from the hospital. Excellent room service menu and food. Nearby shops on Broadway for drug store needs and take away food. The hotel has taxi service in front, thus making travel to the float plane terminal, for example, very easy, comfortable and discreet when one is bandaged up and feeling a bit frail.
June 1, 2014
Rated 4.0 out of 5.0 by mikejt Great location and service, poor WIFI
Overall we had a great experience in this hotel. The location is ideal for easy access to downtown Vancouver via the metro system and is within easy walking distance of Granville Island. Front desk staff were very knowledgable and helpful when we asked for directions and restaurant recommendations. Tthe only down side was that the WIFI connectivity was poor in our room on the 9th floor. We were unable to connect for more that a couple of minutes, very frustrating when you are looking at attraction and restaurant websites and reviews. Would be even more frustrating if I had needed WIFI for any kind of business. There were signs in the hotel saying that the hard wired fibre network was being upgraded. The same upgrade should be considered for WIFI
May 29, 2014
Rated 5.0 out of 5.0 by TLL22 Great hotel!
Restaurant at the hotel was excellent! Hotel is near the sky train. Hotel was clean, rooms very comfortable.
May 28, 2014
Rated 4.0 out of 5.0 by Kmbpro Clean rooms, friendly staff, great value.
Clean rooms, friendly staff, great location, and value! I would highly recommend this hotel for both tourists and people
that are in town for medical reasons.
May 18, 2014
Rated 5.0 out of 5.0 by DJMTL Superb location, outstanding staff, nice atmosphere, comfortable rooms
The hotel is very conveniently located for easy access to the downtown and other areas of Metro Vancouver, without the congestion of a downtown hotel. The rooms are quite good with attractive views of the city and mountains beyond. The hotel staff are unfailingly courteous and helpful as well as prompt in responding to any needs or requests. The rooms are clean and nicely appointed, though the bathrooms are a tad small. The WiFi is somewhat awkward to use - repeated sign-ins are a nuisance - but, with a booster in the room, was satisfactory. The fare and service at the adjoining Stages restaurant were very good, and, with the breakfast-included package, a good value. The serving personnel at the restaurant were particularly pleasant. Parking was convenient and clean - for a $17-a-day charge. We would certainly return to the hotel on other occasions.
May 16, 2014
Rated 3.0 out of 5.0 by BFFF Great location to VGH and best employees in the business
Adequate rooms, small, but nicely appointed. Any shortcomings of this hotel are made up for by the best staff in the business. Great restaurant, excellent chef.
Thank you to all.
May 6, 2014
Rated 1.0 out of 5.0 by Wavi Will not stay here again.
Awful stay. Have stayed here previously but will not do so again.
Plugged toilet that was a known issue and could not be fixed as maintenance department is not available evenings. Hotel was apparently full so they could not move us to a different room. Unfathomable that they would expect a paying guest to put up with that nonsense. Attempts to have the issue resolved were fruitless and the only manager that seemed to care enough to really look into the issue (rather than hide behind the hapless front desk staff) was the duty manager the next morning; a little too late for us to care.
Also, front desk had not communicated with housekeeping about our late checkout so two sets of people turned up to inspect room while we were still in it.
May 3, 2014
Rated 5.0 out of 5.0 by Amelie33 Confortable, clean, pleasant stay
Recently we enjoyed a comfortable two night stay at this Vancouver property. Check-In was friendly, easy & quick. Our room was clean & comfortable & the location was close & within a 5-10 minute walk to the VGH hospital. A variety of restaurants & shops can be found along Broadway & down some side streets within a few blocks of this hotel. Enjoyed a couple of meals with family & friends in Stages, the hotel's restaurant. Our servers were friendly & attentive & special dietary needs were accommodated making our dining experiences quite pleasant & positive. Bed was comfortable, room was spotless & quiet plus internet was included in the package. Please pass on special recognition to our friendly & efficient 8th floor housekeeping gal - it was so nice to be greeted each morning by her bright, happy smile :) Will book with this property again.
April 28, 2014
Rated 5.0 out of 5.0 by SWswSW Great hotel
Excellent location and staff very friendly and helpful. Mattress was a little lumpy
April 16, 2014
Rated 5.0 out of 5.0 by ican Good location, nice room, excellent service
Completely enjoyable stay. only one minor discomfort for me. I dislike exceptionally soft pillows.
April 11, 2014
Rated 5.0 out of 5.0 by Smoke eater Excellent Service
Had stayed at the Holiday Inn (Broadway) in December for a medical appointment and we were pleased by the excellent service and amenities as well as the close proximity to VGH. Subsequently reserved a room for several days in March for a followup surgery and a place for my wife to stay. The surgery date was delayed on several occasions at short notice however the staff at the Holiday Inn were most accommodating in making changes. A very comforting place to stay under trying circumstances.
April 6, 2014
Rated 5.0 out of 5.0 by lynnmc clean, quiet,comfortble and great neighbourhood
The Holiday Inn Vancouver Centre is a great place to stay. Staff are friendly and helpful, property is spotless, restaurant meals are good value, snd service is excellent. Really appreciated the daily Globe and Mail. Close to good restaurants, Whole Foods, and on the bus route.
March 24, 2014
Rated 5.0 out of 5.0 by Joanne60 Excellent Place to stay
My husband and I highly recommend the Holiday Inn on Broadway. I was there for a medical appointment, it was so close to the Doctors office. I am in a wheelchair and everybody made us feel so special, from the moment we checked in Feb 13 until we checked out Feb 16. The Taxi just outside the door was so convenient and made it so easy for us to get around. I have to be back in April for surgery and will booking in again. Thank you so much to all of your staff including restaurant for the Great Service. See you in April
March 22, 2014
Rated 2.0 out of 5.0 by yvrken it's a nice hotel but beware of entertainment rates.
warning: entertainment discount does not count as a qualifying stay. that detail is buried deep in the booking process and not made clear. had i known this, i would have paid an extra $2-3 in order to upgrade the rate. front desk staff knew i was after the stay credit upon check in but didn't let me know about this particular detail.
March 15, 2014
Rated 5.0 out of 5.0 by tirnaju Excelente servicio
Todo el personal fue muy atento, sobre todo por la cuestión de que mi idioma nativo no es el inglés.
March 9, 2014
Rated 5.0 out of 5.0 by Ken1944 Nice place, great room, relaxing time
I always enjoy coming to Vancouver and stay at the Holiday Inn on Broadway.
I like the rooms, I love the beds, I was blessed with quiet floors and I enjoyed the overall experiences.
I am planning many more visits in the future, and I will use your hotel every time I will be in the area.
I will recommend the Holiday Inn on Broadway to my friends and relatives who will be visiting Vancouver in the future.
I wanted to mention that the Holiday Inn on Broadway is a class above all other Holiday Inns.
Keep up the good work.
March 7, 2014
Rated 3.0 out of 5.0 by Anonymous5555555 No wifi and poor soundproofing
My recent stay at this hotel was a good experience. The staff was very friendly. The front desk and housekeeping staff would make sure to say hello when you walked by. My room was on the smaller side and had a small hallway to reach it with another doorway for another room along the side of the hallway. I'm not sure if the people in the room next to mine were checking out or if it was the housekeeping staff but I was woken up at 7:30am and kept awake by the sound of a door slamming shut every 10-15 minutes. I could also clearly hear people talking down the hallway and coming and going. Needless to say I think there could be much better soundproofing done since I have not experienced this at other hotels. The other issue I had from staying at this hotel was the wifi. I was given a password when I checked in and when I tried to log on in my room there were 4 different Holiday Inn Vancouver wifi options to choose from. The only one that would connect automatically opened up a web page that asked for a log in and a password. I called the front desk and was told to just close that and open Safari and then enter the password. This didn't work either so I decided I would try later. The following day I asked the front desk to help me and of course I could log on right away. The staff member told me it was probably because the network needed to be reset on one of the other floors. I assumed this meant he would take care of doing that since I brought it to his attention but when I got up to my room the wifi no longer worked and did not work for the rest of the day or the following day. I was fed up trying to use it so I just used my 3G for what I needed to do. Not a huge deal for me but frustrating when you're expecting free wifi and are unable to use it.
March 7, 2014
Rated 2.0 out of 5.0 by Stanson Not my typical IHG experience
From pay parking to paid breakfast, I did not have the experience I am accustomed to when visiting Holiday Inn brand hotels. The service people were wonderful, but the quality of food and prices (although reasonable levels for a downtown hotel) were still high for the quality of product provided.
March 7, 2014
Rated 5.0 out of 5.0 by Alsuin I always come back to this one
The Broadway location is excellent, central to everything with easy access to transit.
Staff were terrific when I requested a different room on a higher floor. I'm a light sleeper and a bit of a fussy customer, but they did everything right and got me the perfect room for my two night stay.
The beds are comfy! I was able to sleep late on my last day thanks to a generous checkout time that allowed me to relax and enjoy room service before catching my bus back to the Island.
Free wi-fi and local calls too.
Great job everyone! Keep up the good work and thanks for another great stay in YVR. :)
February 25, 2014
Rated 5.0 out of 5.0 by mcnasty01 Comfortable bed & room
Great place to recover after minor surgery at False Creek. Staff reallly pleasant and accommodating.
February 23, 2014
Rated 5.0 out of 5.0 by Staceyined Excellent value for any price
A stay in A Vancouver hotel can easily bust your work travel budget. This hotel isn't waterfront but extremely centrally located. There is an onsite restaurant and quite a few fast food and sit down restaurants within walking distance.
Room was extremely clean and bed comfortable, all in all I feel it was money well spent and I would definitely stay there again
February 23, 2014
Rated 4.0 out of 5.0 by froggo Great Location and great room
Location was excellent, close to VGH and restaurants nearby. Room very clean, comfortable and quiet. We will stay here again!
February 21, 2014
Rated 5.0 out of 5.0 by Jimmy J Great Experiece
I have had the opportunity to stay at this Property on several occasions and been treated with the utmost respect from the front desk, bellmen and cleaning staff. The only thing that I felt could be better was the breakfast, but that could just be me ! You cannot go wrong choosing this Holiday Inn. Also it is so close to downtown and to the Airport via skytrain or if you are up for a nice scenic walk don't be afraid to walk to downtown it takes less than 30 minutes.. Good Luck!
Jim P from Seattle
February 13, 2014
Rated 5.0 out of 5.0 by Lor51 Great Venue
Having to go to Vancouver from Yukon for a medical appointment, we reserved a room at the Holiday Inn which we knew was near to VGH. Our daughter and grandson from up coast were able to join us so that we were able to combine pleasure with a stressful time. The pool is a great drawing card especially with kids, but the room was unheated and not too pleasant on a cold winter evening.
Our king bed was very comfortable and the second room had 2 queens. Very affordable to family members traveling great distances.
Meals taken in the dining room/bar are affordable, great presentation and tasty, and when we requested to share orders the staff divided them prior to delivery to our table.
Thank you. We will plan to stay again when going to Vancouver.
February 10, 2014
Rated 4.0 out of 5.0 by Ray 63 Medical trip
Very convenient to BC women's Hospital. Room was great. Excellent view, quiet, comfortable bed. Restaurant (breakfast buffet was good).
Only negative was cost of parking $17.00 was a bit excessive.
February 10, 2014
Rated 5.0 out of 5.0 by Ali O Great Staff!
Very helpful and knowledgeable about the area. I needed to get my nails done and the staff were very helpful in recommending a salon.
February 3, 2014
Rated 2.0 out of 5.0 by elthsu Don't expect too much
Being a pretty new IHG Platinum Ambassador, I've been trying out all the different brands under the IHG umbrella. Of all the brands that I have stayed at, I'm consistently disappointed by the Holiday Inn brand. Perhaps I'm just expecting too much since being a Platinum Ambassador, I usually get room upgrades, lounge access, etc, but at Holiday Inns, it's just usually a standard room with a plastic bag that includes a small bag of potato chips and a bottle water.
I always give IHGs the benefit of the doubt since I'm so well pampered at InterContinentals and Crown Plazas but I'm beginning to feel it's best to not just stay at a Holiday Inn (in a city without a InterCon or Crown Plaza) just because it's under the IHG brand.
Nothing is specifically wrong with this hotel, it's just plain and average.
January 17, 2014