Rated 4.6 out of 5 by 154
Rated 2.0 out of 5.0 by meanmom not good
still waiting for manager to call, dont think its gonna happen
July 10, 2014
Rated 5.0 out of 5.0 by Janatha great service
Nice hotel with courteous staff and good location. Enjoyed 4 nights staying in this hotel and toured Vancouver and Victoria.
July 7, 2014
Rated 5.0 out of 5.0 by Senior Wanderer Very nice suite in new wing
We checked in late in the evening after a long flight from London. It was a delight to find such a nice suite with superb queen beds. The room was exceptionally well equipped, and we enjoyed our brief stay. However, the breakfast room was so crowded Sunday morning that we returned to the room, checked out and went to an IHOP.
July 3, 2014
Rated 4.0 out of 5.0 by Mattahatma Good value
Awesome staff and great breakfast. I would stay here again in a second
July 2, 2014
Rated 5.0 out of 5.0 by Jeff1204 Nice "out of the way" hotel.
This hotel exceeded my expectations for a HI Express.
The size of the room, cleanliness of the entire hotel and friendly, professional staff were spot on!
July 1, 2014
Rated 5.0 out of 5.0 by Joel1989 Great Hotel
Enjoyed our stay here. Very comfortable room, clean hotel, very friendly staff!
June 30, 2014
Rated 5.0 out of 5.0 by Sudie69 Vacation
The stay was wonderful! Clean room, very professional staff and great food for breakfast!
June 29, 2014
Rated 4.0 out of 5.0 by JCB11 Helpful staff
When you are in a foreign country and things go wrong you need hotel staff t be responsive and helpful. this they were for us.
June 29, 2014
Rated 5.0 out of 5.0 by Herb5 Quiet location
Loved our Kingsize bed, so comfortable. Not as great for the cot and pullout, but managed.
So nice to have fun in Vancouver downtown and Steveston area and then retreat to a quiet beautiful setting that had a farmers market en route.
It was relaxing and fantastic to have such a serviceable, comfortable place to stay.
June 26, 2014
Rated 4.0 out of 5.0 by KarenandRhonda Great staff
I really appreciated the 4:00 a.m. ride to the airport.
June 25, 2014
Rated 5.0 out of 5.0 by sobol comfortable stay....
close to downtown vancouver that's why i pick this property. clean and spacious room. wifi is pretty fast. checking in and out very quickly. staff very helpful. breakfast excellent. beds and pillows comfortable
June 23, 2014
Rated 5.0 out of 5.0 by Collienabs14 Best beds i have been in so far as holiday inns..
Really nice hotel. Close to lots of activities. Airport shuttle is great and its not too far from airport. Nice facility with friendly service and very good amenities.
June 23, 2014
Rated 5.0 out of 5.0 by Darcy913 Great Location
I have stayed at this hotel a few times and have never had any issues. The staff is friendly and attentive. The breakfast is good.... There are a few restaurants and other entertainment with in walking distance. Easy to get around Richmond from this hotel.
June 23, 2014
Rated 5.0 out of 5.0 by ppchabot my experience
At This hotel you receive best service in the industry
June 23, 2014
Rated 4.0 out of 5.0 by rharvey65 Great location and comfortable stay
I stayed several nights and had a pleasant experience. Within a few minutes walking distance of several restaurants and a large movie theater. The room was comfortable, the spa tub was a welcome addition and I didn't have any issues with the food downstairs. The staff was good at the front desk and the eating area.
I would recommend this property over it's sister hotel by the airport as a much better stay.
It's also minutes from a farmers market and winery and the freeway.
Bonus: Seeing a bald eagle fly 30' over my head in the parking lot was a joy!
June 21, 2014
Rated 5.0 out of 5.0 by dennis72 Great place to stay
This hotel was super clean and well maintianed.Nice and quite easy to relax in and sleep well
June 18, 2014
Rated 5.0 out of 5.0 by Bodie1 Great experience as always
Staying 60-80 nights per year in hotels gets old after awhile, but the majority of my stays are the HI Express or affilitates and they're always like home away from home, with the exception of the wife and kids.
June 16, 2014
Rated 4.0 out of 5.0 by mm27 new hotel
New hotel so expect the rooms and furnitures to be in good condtion. Also expect some glitches in service and some accomodation. We had a 1 bedroom suite with maximum occupancy of 5 people (2 queen beds in the bedroom and 1 queen sleeper sofa). My question is with a room that big, why are there towels and bathroom amenities good for only 2 people? We stayed at the building wing and the ice machine was located across to the other building. When we had to ask the front desk person to point us to the right direction to our room. We had to ask where the elevator was. This is basic. You need to tell the guest how to get to their rooms. Another rant is I asked if there was another entrance on the side of the building since the parking lot is full up front. He said there was but neglected to tell me that there was also an elevator in that area. I had to walk towards the lobby elevator only to find out that the given room was on the other wing near the side entrance where I parked. Then also to find out there was an elevator that I could have taken from there.
Very disappointing. Then this is also a new staff, so hopefully they get better.
June 16, 2014
Rated 5.0 out of 5.0 by Andy54 A Standard all hotels should be at.
from the start to the end nothing but high marks for the staff and property
June 13, 2014
Rated 5.0 out of 5.0 by Boarder Excellent staff
This review is based on a two night stay. Great location! Close to restraunts, entertainment, airport and cruise port. The hotel was booked but the staff was able to give attention to the needs of all. Very professional.
June 12, 2014
Rated 5.0 out of 5.0 by Small50 Check In
Our only complaint was at check in around 6 pm, there was only 1 front desk person.............checking in, answering phone, etc....I felt rushed when I had a question, and we weren't given directions to the elevator or how to get to our room. Two employees at this time would have made everyone happy!
June 11, 2014
Rated 5.0 out of 5.0 by Wimm Comfortable but further away
We used the web to book a Holiday Inn near the Vancouver airport. I didn't realize that this hotel was further away. 10-15 minutes at night, but a real worry in the next morning's rush hour. Saved by the HOV lane!
Other than that the hotel was a comfortable place to stay. The only drawback was the use of energy efficient lighting resulted in a dim room and the larger furniture in the breakfast room made it difficult to get around.
I would stay there again, but only if I didn't have to go to the airport during the morning rush hour.
June 11, 2014
Rated 5.0 out of 5.0 by edutrav04 Great Service
Hotel a little out of the way but was able to get to downtown very easy by bus and sky train. Complimentary breakfast was good. Other restaurants within close proximity for dinner. Family friendly environment. Room clean and well kept.
June 10, 2014
Rated 5.0 out of 5.0 by Dave and Charlene Ohio Excellent staff and experience.
What a wonderful place to stay prior to our cruise. We meet a lot of special people during our stay. Within walking distance to several attractions, and the bus stop to downtown Vancouver..
Sam was incredible with his service to us. He made sure our every question was answered and our every need fulfilled.
My only suggestion would be that when quests are flying in and need to be picked up at the airport, they understand they must call for pickup.
Thanks for a great stay.
Dave and Charlene
June 8, 2014
Rated 5.0 out of 5.0 by PEP Air Riverport
Nice quiet place for our AGM and Exec meetings. Meeting rooms and staff were very good.
June 4, 2014
Rated 4.0 out of 5.0 by quinntaylor airport shuttle
need to use shuttle service to also go to locall shopping and resturants
June 4, 2014
Rated 5.0 out of 5.0 by Judyy Canada Stay
We enjoyed our stay at Riverport very much. The location is great and the walk along the Frazier river is super. The staff transported us to and from the airport safely and with do delays. There are also many sites to visit in that area of Richmond.
June 2, 2014
Rated 3.0 out of 5.0 by Cindy1965 Good Room, inadequate breakfast service
I arrived at noon. Rooms are truly not ready until 3pm.
Get breakfast early if you want food (prior to 8:30 am I suggest). If the hotel is full you may not have hot water when you want it (for your bath). Watch the amounts charged to your credit card. Holiday Inn had a hold on my card even after I paid the bill and checked out. I did not stay the 7 days I planned and left after 3.
June 1, 2014
Rated 4.0 out of 5.0 by Winton1 Awesome rooms, just don't eat there
I was pleasantly surprised at how nice the rooms were at a Holiday Inn. I honestly didn't want to get out of the bed in the morning, it was so comfortable. It was super kid-friendly. My only negative feedback is around the continental breakfast. There were way too many people in the hotel for the little dining room to accommodate and they ran out of food each day we were there. The coffee was NASTY and so were the eggs. Stick to cold cereal and you'll be fine.
May 30, 2014
Rated 4.0 out of 5.0 by pickytraveller Travel fromYVR
Parking our car at the hotel while we were away was great! A mix-up with the shuttle service (called the wrong hotel) was a costly mistake but overall the service, breakfast, and room were worth it.
May 29, 2014