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Rated 3.9 out of 5 by 327 reviewers.
Rated 3.0 out of 5.0 by Poor WiFi Hotel is ok but the WiFi constantly kept disconnecting which I s a problem trying to perform work from your room. Was not any better in the lobby! September 2, 2014
Rated 1.0 out of 5.0 by Disorganized and not upfront or timely Problems with checkin and out Did not mention bill September 2, 2014
Rated 3.0 out of 5.0 by Convenient locatio Two stays here on a recent trip to Canada. First for three nights to meet fiends in Vancouver. Arrived in the early evening from the airport and everything fine, efficient Reception, room ready, advice on where to eat locally. Next day having spent to whole day in the city we returned at 6 p.m. to find that the room had not been serviced. We did it ourselves after telling the Receptionist. Even next day the room wasn't made up until after 4 p.m. Room faced out onto the street and windows didn't close tightly thus quite a lot of traffic and people noise. Second stay was a week later just for two nights, first arranged by us second night by Rocky Mountaineer. We arrived at about 9 a.m. to deposit suitcases with one already being held for us and asked when the room might be ready. We were told "after 2p.m." We came back at 2.30 - not ready. We tried again at 3.30 - not ready. It was after 4p.m. before we could get in and unpack and use the hotel laundry facilities. Not what we expect for IHG/RCMs Furniture and fittings look tired and the carpets have seen better days. That said, the ice machine worked fine! September 2, 2014
Rated 4.0 out of 5.0 by The only problem was VERY SLOW wifi The location, staff and room were all great. In fact, the room and firm bed were better than I expected. The only problem, and for us it was a big problem because we do working vacations, was the horribly slow Wi-Fi. Even after the outside technician said he fixed our connection, it was still extremely slow. If you don't need wifi, then stay here. If you absolutely need wifi for work, you will be frustrated. September 1, 2014
Rated 1.0 out of 5.0 by Not a good time Horrible internet.....totally unacceptable for a hotel in a downtown of a major city like Vancouver. Furthermore when I sent an email during my stay to complain about this (and I had to send it from my phone of course sine the speed was too slow for my laptop to even do email) I received NO response at August 31, 2014
Rated 4.0 out of 5.0 by content stay, nice hotel good location. beds and pillows were comfy, clean and warm atmosphere, staff was friendly and knowledgeable. did not run into and problems or issues, only negative thing was lack of towels in the room but other than that everything was good. August 31, 2014
Rated 4.0 out of 5.0 by Good Stay in Expensive City Vancouver is an expensicve city to hotel in during the summer, excellent value here. August 29, 2014
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