Rated 3.9 out of 5 by 289
Rated 4.0 out of 5.0 by JudiB Decent hotel; walking distance to restaurants, shopping
This hotel was nice. A little different from other Holiday Inns as the lobby was very open. No complimentary coffee in lobby.
June 14, 2014
Rated 1.0 out of 5.0 by SKKB Close to downtown
POOR PARKING FOR TRUCKS
PROBLEMS WITH ROOM, PHONE AND FRIDGE DID NOT WORK, MAINTENANCE HAD TO BE CALLED
VERY SMALL ELEVATORS
NO IN HOUSE MOVIES
June 13, 2014
Rated 5.0 out of 5.0 by grumpy6 Night before cruise
This is a great location for a pre-cruise hotel. It has been recently redone and is within walking distance to the shops and restaurants on the water. It is downhill to the water, but take a taxi back as it is all uphill. Beds were very comfortable. We opted for the breakfast buffet and it was really good. The only con is not enough seating in the breakfast area downstairs. Several groups were waiting on the group transport to the ship and a lot of the room was taken up by those waiting. Don't know a nice way to remedy this, not the hotel's fault.
June 11, 2014
Rated 4.0 out of 5.0 by MsVH Extended stay in Holiday Inn
As an extended visitor I really got to know the people who are working in the Holiday Inn Downtown Vancouver. Client service, being helpful, friendly, dedicated,... are just a few adjectives I can use to describe those hard-working people. Thank you for making my stay so comfortable and easy.
Although you are in the centre of a world city, you can sleep very well without hearing the noise on the street, that is if you sleep with your window closed of course. The beds are more than comfortable with clean, white sheets to give that luxurious look to the room.
I enjoyed my time here and whenever I am coming back to this city, I know where I will book my stay!
June 3, 2014
Rated 4.0 out of 5.0 by DrDon1015 Good location, pleasant stay
Picked the hotel because the shuttle from Seattle stopped here but the stay at the hotel was fine. No complaints. Good location, only a few blocks from Robson, a couple more to the Skytrain. Got lots of work done in the room.
June 2, 2014
Rated 4.0 out of 5.0 by TravellingSalesRep Great First Stay in Vancouver
I really liked this property.
First off the location of the hotel is very central to all the downtown areas. It was easy to get out to the burbs for my meetings and in the evening I was able to take in some of the downtown sights.
The staff are very responsive to any requests, polite and happy!
The café/restaurant/bar is a nice area to do work, enjoy a quick coffee or meal. The food quality was good and there were healthy options on the menu.
The gym was well maintained with good quality equipment and well ventilated. Sometimes I find hotel gyms are stuffy but the air was fresh.
My city view room with king size bed was very roomy. I was quite impressed with the room size. Was clean and updated. I would suggest that the hotel put in another couple floor lamps as the room was quite dim (even during the day) and a power bar by the desk as there was not an outlet close enough for me to charge my computer while in use.
Overall a very good stay though and would recommend this hotel
June 1, 2014
Rated 4.0 out of 5.0 by JacMac4556 Location and Value
Nicely located to public transport as well as near two stop off points for the Hop on Hop off bus we used for a few days, it is also walking distance to city and Granville markets. Variety of restaurants in the nearby entertainment region although I wouldn't recommend walking these later in the evening.
All in all a good quality hotel at a reasonable price.
May 31, 2014
Rated 3.0 out of 5.0 by bruce29 This Holiday Inn needs attention
The property needs a makeover and staff retraining.
May 31, 2014
Rated 5.0 out of 5.0 by otbnca Odor Room
We were given a room that had a terrible odor and the staff was nice to find us another room.
May 30, 2014
Rated 5.0 out of 5.0 by thebunch Good location. Friendly staff
It is a good location, but too noisy. The staff was very nice and helpful. Sandy at the front desk was super nice and gave us good information on where to go, what to do in Vancouver.
May 27, 2014
Rated 2.0 out of 5.0 by Aliyah Great location. Horrible room
When we arrived, we were promptly greeted. Check in went okay and someone offered to take our bags to our room. The lobby was lovely. However, this was were our excitement ended. We got off the elevator to a dingy hallway that led to our room. The bathroom contained the toilet and tub. It was small. When having a shower, there was nowhere to put clean clothing or towels. The sink was across the hall in the closet. The balcony overlooked a back alley and run down buildings. The was no screen on the balcony door. Luckily none of the pigeons walked in. The room smelt the whole time we were there.
One package of coffee was supplied each day. One day our room did not get cleaned so we had no coffee. I called the desk and asked for some, but no one brought any. This is the first hotel I stayed in that had no microwave or mini fridge in the room.
The waiter in the dining room was outstanding.
The location is great. It is in walking distance to attractions, restaurants, shopping and the sky train station.
May 27, 2014
Rated 3.0 out of 5.0 by ib27 did not get what was booked
I was not provided the room and amenitites I booked. After brining it to the attention of staff they got part way there but not all the way. Overall the room provided was quiet and comfortable.
May 27, 2014
Rated 5.0 out of 5.0 by Al the traveller Great staff - best asset!
I did enjoy my stay at the Vancouver downtown Holiday Inn. My room was comfortable and clean. Everything worked.
The front desk staff was courteous, helpful and efficient. Check in-check out and finding local restaurants, all good. The hotel's breakfast was very good and the staff provided excellent customer service.
I will stay here on my next trip to YVR!
May 26, 2014
Rated 4.0 out of 5.0 by nanwoman Great staff and service
Staff were all excellent.
Room was too hot and noisy.
May 26, 2014
Rated 2.0 out of 5.0 by TPPP Check in nightmare!
The front dest staff - esp asst manager and evening supervisor - gave a lot of grief because of a Holiday Inn booking error. We weren't pleased with the way we were treated. They acted like they were doing us a favor after we had resolved the disagreement. It always irritates us when when service sector employees and businesses do this. We do them the favor of booking and staying at their hotel. There is no shortage of choices (for accomodation) in Vancouver.
May 26, 2014
Rated 4.0 out of 5.0 by memyselfandI2014 Backstreet Boys 2014 trip
Was extremely disappointed that all the towels were not replaced in my room.
May 25, 2014
Rated 5.0 out of 5.0 by sman6452 Great Hotel with Friendly Staff
The hotel is great and close to all ammenities. I would stay there again.
May 25, 2014
Rated 5.0 out of 5.0 by Mamabrear It's like coming home!
Our stay was fantastic! Check in was a breeze, staff were friendly and courteous, rooms were comfortable, clean and newly renovated. The restaurant was clean and service was excellent, including the quality and taste of our meals. Its like coming home, only better because here we are taken care of!
May 24, 2014
Rated 2.0 out of 5.0 by Balram Comfortable bed
Check in was easy and friendly but as I entered the room, it's smell caused me uncomfortable. Street noise was loud, specially during the night.
May 24, 2014
Rated 4.0 out of 5.0 by The travelling Mom Convenient location
Great spot for a necessary overnight in the city or a getaway for theatre or a sports event.
May 23, 2014
Rated 5.0 out of 5.0 by Miker66 Excellent room for the price
Very clean and comfortable room. Location close walking distance to downtown and access to airport transportation. Close to many restaurants.
May 22, 2014
Rated 4.0 out of 5.0 by pegster08 Great place to stay in Vancouver
This hotel is very central to everything. We could walk to the ferry to Granville Island and were one block from Granville Street which has all kinds of great restaurants and lots of buses. We also walked to English Bay from the hotel. The room was large and quite comfortable. We had a great sleep on the bed in our room. Staff at the front desk were very friendly and helpful. Would definitely stay again.
May 20, 2014
Rated 1.0 out of 5.0 by Country Dweller 5 Heating problems
My stay was in warm Spring weather and the hotel had cooling problems. The room and meeting rooms were way too hot. Some areas of the hotel were apparently fine but not able to have all guests in those areas. The renovations are very nice with good choices in colour and appropriate furnishings. Overall the hotel and room were very clean and staff were appropriate. My stay was poor based on heating issues and poor room service.
May 20, 2014
Rated 4.0 out of 5.0 by Mike6310 Great location
We enjoyed our first visit to Vancouver and looking forward to return. Our room had a great view, thank you Holiday Inn for the upgrade we requested. We were on the 7th floor and enjoyed being able to slightly open the window to receive cool air. :-)
May 17, 2014
Rated 4.0 out of 5.0 by SK in vancouver vancouver!!!!!
easy access (if you are a walker and not lazy) to all the scenic spots in vancouver, multiple restaurants beside the hotel. easy access to airport (YVR). If you are visiting and need to stay in a decent place without compromising sleep then this is the place .Good beds,
actually even like the small spa they have , good value for money and very professional job .
May 16, 2014
Rated 3.0 out of 5.0 by LanglangT good service
I was quite disappointed at quite a few things but the front desk service was quite helpful when I went to ask for some help for first aid kit. Given my sister had broken the skin of her knee and we did not bring enough to properly take care of the wound, the front desk manager quickly took out their first aid kit bag and gave us what we need. I do appreciate that very much. However, the overall hotel condition is somewhat not as good as I was led to believe when I booked the stay. Additionally, the real price I ended up paying and the advertised price on the website when I book the stay was quite different which I assume is tax but still a surprise as the amount was quite a bit.
May 14, 2014
Rated 4.0 out of 5.0 by muilow good value
We stayed for 4 nights and the hotel was good value for the size and location. Exterior of hotel was still original look but inside was renovated along with the suites. Overall very clean and well kept. Staff was pleasant and helpful. The pool was nice but too deep for little ones.
One compliant is we had booked for a higher level room but when checked in we got a lower floor room.
May 10, 2014
Rated 2.0 out of 5.0 by lt333 Decent service but not worth the cost
There were a lot of issues re: noise, elevator use, poor internet, small size room, fridge that didn't work. Staff was nice but certain things were out of their hands. Would not come back here.
May 10, 2014
Rated 5.0 out of 5.0 by Burgh-boy vancouver experience
Great experience good location
there is a good music venue on property in the Lux Lounge
May 9, 2014
Rated 5.0 out of 5.0 Quality hospitality
This is exceptional
Arrived hotel earlier, checked in. Reservation for two rooms, one was available. I was told check-in time is 4 PM. Went back to Front desk at 3 PM, trying my luck, another guy told same story, he paused and he remarked, "you are a IHG gold member, there is a room ready but the rate is different....I'll give to you" I was given a door gift. Pleasant surprise.
The next day, I took advantage asking the same gentleman for complimentary parking, turn around he asked " you mean you are going to walk to the rental Company just like that without asking for details and rate" I told him I asked the Front Desk for Car rental number, I was told to walk blocks down and turn right. He picked up the phone from the Lobby made all the arrangement till I was given a booking reference. When exchange business card, I found out he is the GM of the hotel..... Quality Hospitality.
May 8, 2014