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Rated 4.0 out of 5 by 406 reviewers.
Rated 5.0 out of 5.0 by Good location Everything was good. My only complaint was that the bathroom and especially the counter space was inadequate. No room to put anything. The bath tissue was also poorly located. August 18, 2014
Rated 5.0 out of 5.0 by Good location and good value A nice stay at a reasonable price. Good location--within walking distance of great shops/restaurants in Yaletown. August 16, 2014
Rated 5.0 out of 5.0 by pre-Alaskan cruise visit We stayed at this hotel before leaving on an Alaskan cruise. I would recommend this hotel as a place to stay while visiting Vancouver. It was centrally located and a great value for the dollar. Great Health Club August 16, 2014
Rated 3.0 out of 5.0 by As usual I would choose this hotel again for my next stop Overall, it's up to standard and expectation. Front desk is good and efficient as you would expect in Vancouver, a city. Cleaning team members are nice and thoughful and did their jobs well. August 12, 2014
Rated 4.0 out of 5.0 by Great stay The location was great for our visit and relatively easy to get to. We were impressed with restaurant and bar staff and their ability to remember us on subsequent visits over our 5 week stay in Canada. Front desk were very helpful particularly with catering for a last minute request for adding another guest for a couple of nights, also for storing luggage, and getting change. Nothing seemed a problem. Information desk staff were very helpful and friendly. Rooms very comfortable with decent pillows, and were very clean. Loved the clean swimming pool and the hours that it could be used, great gym too with good quality equipment. We experienced a poor wifi signal on our first visit, but did improve on the next two visits. We would expect better reception at this style of hotel. August 12, 2014
Rated 5.0 out of 5.0 by Great customer service The staff welcomed us and even though we were early was able to get us a room immediately. They were able to give us direction on how to use the metro there so we were able to visit a lot of sites. We had cold and the staff was able to give us direction to a near by store for medicine. The room was very comfortable and was more than we expected. A great night sleep. Thank you. August 10, 2014
Rated 4.0 out of 5.0 by Comfortable and Quiet Easy check-in/check-out. Mostly quiet rooms except for a couple of rowdy guests in the hall. Very convienent to everything August 9, 2014
Rated 5.0 out of 5.0 by Fantastic Excellent Stay would stay there over and over again August 8, 2014
Rated 5.0 out of 5.0 by Convenient, clean, walkable Just off a week in Van at the Holiday Inn downtown, was fine. Clean and tidy with a nicer room than I'd expected, and nicer facilities. Walked from hotel into downtown area (it's steps from the bars and shopping) and generally found location to be very convenient. Overall, recommended. Not luxury but I'll stay there again next time I'm in town. August 8, 2014
Rated 5.0 out of 5.0 by Bathroom You could not possibly have a smaller bathroom! Very poor design and layout. Unbelievable. August 7, 2014
Rated 5.0 out of 5.0 by Staff have "GREAT SMILES " Over all was a good experience ! Price was higher than we have ever paid at a Holiday Inn AND at those rates we should NEVER have been charged $20 per night per car to park. August 6, 2014
Rated 2.0 out of 5.0 by Rude staff I have stayed at this property on several occasions...but this visit will be my last. Soon after arrival I contacted the front desk to inform them that the air conditioning was not working due to the occupancy sensor not working and that the internet was spotty. The manager proceeded to inform me that I was wrong and that there is not an occupancy sensor in the room. I am a controls engineer and design systems that require these sensors ... there was one in the hallway of the room and thus only worked when you walk in and out of the room. After a hot an sticky night, I told the morning staff about the problem and they told me they would have it fixed while I was out for the day. Upon return that evening they had not touched it. I had never met a rude or disrespectful Canadian until this stay. But this hotel seems to recruit them. August 4, 2014
Rated 5.0 out of 5.0 by Great stay Thanks Holiday Inn for a great stay in Vancouver. Location was great and hotel pet-free (for those of us with allergies!). Staff were friendly and helpful. As a IHG rewards member we received complimentary Wifi in hotel room. Plenty of restaurants available nearby, and downtown is within walking distance (about 10 -15 minutes walk). Only thing I would comment on would be car parking charges, which are expensive, but I expected it to be high due to location. Would recommend hotel to others. August 2, 2014
Rated 4.0 out of 5.0 by Comfortable stay If you are looking for something quiet around the downtown area, this is a good place to book. Not to noisy and affordable rates. (y) July 31, 2014
Rated 2.0 out of 5.0 by No AC and Busy staff to help the guest I stayed there for one night only and i feel so bad writing this review since i work for an hotel as well. I would never write a bad comment but i had really bad experience at the hotel during the stay.Upon check in no one explained about anything and then i needed a sewing kit sent to the room. But when i called someone they told me that they are super busy so it will take them about half an hour at least to bring it to room. SO if i need it immediately, i should go to the desk to get it. Really?? Then AC was not working at all. Someone came to Fix it but told us that they are sold out so it wont get cooler than it is right now. We slept in that hot room all night. You guys require more staff on busy night so that you can fulfill your guest needs. AND dont ask them to come downstairs to help themselves. July 30, 2014
Rated 5.0 out of 5.0 by Ubicacion inmejorable hace 17 años estuve allí con mi familia y en este 2014 decidí volver a Vancouver al mismo hotel por su excelente ubicación y revivir nuestros bonitos recuerdos caminando al centro de todo Vancouver. Debo aclarar que somos una familia que gusta de ejercitarse caminando mucho todos los días por eso todo se nos hace muy cercano. En dado caso que quieras tomar un Taxi, nos cobro 10 dólares al Acuario en Stanley Park y 30 dólares al aeropuerto con 4 maletas grandes. Me sorprendio el hotel pues hace un año tuvieron una remodelación completa y el hotel luce hoy tan nuevo y atractivo como aquella vez. el precio es un poco alto pero creo yo que la excelente ubicacion cerca de todo lo compensa. fuimos caminando al mercado de Granville Island, Al museo espacial, a las calles Robson, y un poco mas retirados a Stanley Park y a la zona del reloj de vapor pero lo alcanzas sin problema con unos zapatos tenis comodos en familia July 30, 2014
Rated 5.0 out of 5.0 by Great experience We had a very amazing stay at this. Holiday. Inn wonderfull staff nothing was too much for anyone . I am sad I am not allowed to give credit to any one person although there was more than one that made our stay very enjoyable and we were given lots of advice on great places to visit in our week there . Thank you all so much we will b back for another visit . Vancouver and surrounding areas so much to see. Thank you again July 29, 2014
Rated 2.0 out of 5.0 by Beautiful downtown view.... or not? Open our curtains to see a burned building and an obese naked man watching t.v. 24/7. We had to keep the curtains closed as my wife and 2 young children didn't need to see that. Also, based on that, always feeling a little unsafe when walking out from the hotel. Ask for a mountain view. July 29, 2014
Rated 1.0 out of 5.0 by Accomodation was very diasappointing I had booked this room 2 months prior, explaining my husband was having a procedure done at St Paul's and was told we would be taken care of at you hotel. We did get the king bed. We were put on level one which is very difficult to get to and felt very upset. When I phoned the desk, their reply was it is the luck of the draw which room you get. For booking in advance and asking the room be easy access this was not the case at all. For the price and the lack of caring from the staff, I hope this does NOT happen to someone else in our situation. July 28, 2014
Rated 5.0 out of 5.0 by Convient Location and Wonderful Staff Convient location for visiting all the sites of downtown Vancouver. The staff were very helpful and cordial, especially the people working in the restaurant area. July 28, 2014
Rated 4.0 out of 5.0 by Excellent Service Our checkin was excellent in view of arriving on a tour bus with about 60 people. Not only was our room assigned and set up for us immediately, but our desire to move to another room with another couple the following day was accomplished without a hitch. This was definitely the topping of a long tour that encountered changing hotels almost every night for nine nights in a row!!! July 26, 2014
Rated 3.0 out of 5.0 by 性价比不高 房间里没有拖鞋,牙刷和牙膏。 只能下午4点后才能入住。位置尚可,但停车很难。大堂很小。没有网线,WiFi上网又很慢。 July 26, 2014
Rated 4.0 out of 5.0 by Good location Good hotel Staff was good. Near everything. Good breakfast. Quiet. July 23, 2014
Rated 2.0 out of 5.0 by Disappointed Good things: bar and kitchen staff very friendly. Close to cruise ship terminal. Bad things: room dated, i.e. carpet and various wiring issues, i.e. tv cable went from our room under the connecting door to the next room. We thought about disconnecting but decided against being mean to strangers.... While the location is good for walking to other areas of downtown, it also has a bad side. The location is at a corner which has late night street activity, i.e. very loud. The window in our room had been left cracked open by previous guest and we did not notice it (behind curtains). This compounded the noise level all night. You could say shame on us for not checking, but on 4th floor, behind a curtain, who would think to check the window?? The housekeeping staff obviously doesn't check (or clean) the window areas or they would have noticed. July 23, 2014
Rated 1.0 out of 5.0 by WORST CUSTOMER SERVICE The WORST customer service I have experienced in my life in staying at a hotel. First off, the receptionist made us wait for an hour when checking in because for some reason, they didn't have the rooms available that I HAVE PURCHASED A WHILE BACK. (Via the "Purchase and Save Now" Option. And I had an email confirmation. It was very frustrating because what is the point of reserving online only to find that the rooms we wanted were unavailable. In the end, It was resolved but the hassle of it all was extremely frustrating. We checked in at 6:45p and were there at 5:30pm. Next off, a lady named SARAH kicked EVERYONE out of the room I booked for my sister. (We had two rooms, 4 guests per room) It was her birthday and had a few guests over and she rudely and condescendingly made EVERYONE leave and even said "I will stand here until EVERYONE leaves this room"(Including my sister and her 3 friends that are sleeping in the room) She threatened my sister and said, and I quote, "I am kicking EVERYONE out of this room if you are loud again. This is a family hotel." I interjected her and asked her why she was kicking out EVERYBODY because she commanded my sister and her 3 guests to leave the room as well. I stopped her right there and asked her why she is kicking out my sister out of the room I booked for her. This employee was so rude and didn't even apologize in any sense. I told my sister and her 3 friends to go back to her room because she had all the right. And so at that point, all the guests that were not supposed to be there obeyed Sarah's order and left the hotel room. Only 4 guests were in her room; and 4 guests in mine. Music was off, we weren't loud, we weren't partying at all and yes i admit we were talking and then SARAH attacked us again in the hallway. She screamed from the end of the hallway, perhaps around 20 feet away from the door and said, and i quote: "THIS IS YOUR SECOND WARNING" She walked towards us and i responded "Sarah, everyone has left already, music is off, nobody is partying and we are just putting on our make-up and getting ready to leave. You are nit-picking on us when we have done exactly what you said" This was approximately at 10:30pm at night. She, rudely said, and I quote again: "Well can you just hurry up and leave already" That was when we really felt disrespected and belittled by this Holiday Inn employee. I cannot believe I was subjected to being rushed to what I was doing INSIDE MY HOTEL ROOM, specifically putting on my make-up. That is so disrespectful. At check out, to make it worse than it already is, we were unknowingly charged of extra people THAT DIDN't even stay at the hotel. She charged us behind our back, when we obeyed her command right then and there when she asked everyone to leave. THIS IS UNACCEPTABLE TO ME. July 22, 2014
Rated 4.0 out of 5.0 by convienence The hotel was close to downtown and convenient. Management was good and the rooms overall good. The heating/cooling system was loud and disturbing. The TV in our first room was off to the side of the bed and awkward to look at. July 21, 2014
Rated 5.0 out of 5.0 by Good for Families and Location This is one of very few hotels downtown Vancouver that will accommodate families of 5 per room. Though the pool is not very kid safe (it is very deep and oddly shaped) it was pleasant. Hot made to order or buffet breakfast was VERY good with a very friendly wait staff. I did NOT like the seating as was not very practical to eat on sofa style chairs. Front desk staff were mostly friendly and helped us with some lost luggage from the airport. Elevator in lobby was broken and necessary to get our suitcases, though our room was on the 1st floor. The building is split in two which is weird because you must go up on elevator to 2nd floor to a mezzanine then around the pool area then back down another elevator to the 1st floor. Our room was on the far end and door did not shut very well, there was a huge gap and people outside could see into the room. We were also adjacent to the bar next door which was a bit noisy on street level. Otherwise, we were happy as our room had a small extra bedroom so we could fit 3 kids. Location is right next to Trolly stops. City bus is a short 1 block walk. Beautiful kids playground is only 3 blocks east, 7 Eleven on other side of block too. Coming by airport Skytrain, get off on City Centre station as walk to hotel is only 4 blocks and mostly level. Other station is closer but uphill. July 21, 2014
Rated 4.0 out of 5.0 by Convenient location and great service I stayed at Vancouver Downtown for three nights on business. Very good downtown location with plenty of restaurants nearby. Great service and very clean room. Fitness facilities were good, pool very small. July 21, 2014
Rated 4.0 out of 5.0 by good location in downtown while the location is great, the hotel needs some serious TLC! Price for the hotel is too high, but maybe it is a reflection of Vancouver! In major cities in Asia you get much better properties for this same price and TOP service! July 18, 2014
Rated 5.0 out of 5.0 by Decent night's sleep The only negative I really have about this hotel is that you can tell that it is a bit older. The air conditioning systems left a bit to be desired, and the ceilings were that popcorn look. The bathrooms were also a bit unusual, but they worked well, so no problem there. The rooms were clean, the bed was comfortable, and the staff was friendly. We were quite happy overall with our stay here. July 18, 2014
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