Rated 4.4 out of 5 by 108
Rated 3.0 out of 5.0 by WK49 Good Value/Service
This is a typical Holiday Inn Express knowing what to expect and getting it, i.e. consistency. We stayed here June 30 as a convenient place to access the airport for an early flight the next morning and intended to do the same on July 20th. However when we arrived at about 9pm, our room had a buzzing sound that would have disturbed our sleep (after being up over 24 hours from Europe) and we requested a different room. Emily from the front desk helped us to a different room (twice) and moving our luggage for us (twice). However, again this room had the same issue and at our request, Emily found us a room at the sister Holiday Inn to accomodate us. Perhaps the issue at the Holiday Inn was just us being very exhausted and 'hearing things', but we did have a very comfortable sleep at the Holiday Inn. I specificallty want to commend Emily for being so helpful, courteous and accomodating to our needs that night, and we would certainly stay at this Holiday Inn Express again.
July 24, 2014
Rated 5.0 out of 5.0 by IJHT Convenient and great service
We stay here when passing through Vancouver because of the convenient location and great service. Highly recommended.
July 23, 2014
Rated 5.0 out of 5.0 by Premita Excellent hotel room and staff
Room was very comfortable, clean and staff was very friendly and helpful. Fogg and Suds could have better tasting food though!
July 23, 2014
Rated 4.0 out of 5.0 by FAP1 Location, Service, Great
Beds are a little hard, but that is preference. Staff are fabulous. Location is very convenient. I'll be back.
July 22, 2014
Rated 4.0 out of 5.0 by KCWayner Good Hotel, Good Location, Great Restaurant
Location and value good. Close to airport and great reassurance attacked. Friendly staff and clean.
I try to stay here on every business trip to Vancouver as it is convenient to highways as well.
July 21, 2014
Rated 5.0 out of 5.0 by jjohnst2 home away from home
I was very impressed with my stay. I stayed here many years ago and chose a different place due to comfort of sleep. I returned to this Holiday Inn and found a rejuvenated menu which fits all diet appeals. The room was super clean and welcoming for relaxing after long travel and business meetings. The beds are so comfortable and just relieve all tension from a business trip.
I will stay here again (and try some of the other new menu options (yum))
July 21, 2014
Rated 5.0 out of 5.0 by debstraveler Great Hotel
I was in Vancouver for one night to attend an appointment and choose the Holiday Inn. Upon arrival, my only surprise was the parking lot was so crowded due to nearby businesses and a BMW car lot but they had plenty of parking. Everything about my stay was great, probably the most comfortable hotel bed I have ever slept in. The rooms were well maintained, spacious and comfortable. The Fog n' Suds had great food and was open late which accommodated my late arrival. All the staff were extremely happy and friendly. I would recommend staying at this location.
July 11, 2014
Rated 4.0 out of 5.0 by San Diegan Great staff, good rooms
The hotel is not filled with a bunch of frills or perks; however, the Front Desk staff are amazing.
I stayed here with family for a night after a cruise. Vonnell (sp) was excellent at the Front Desk and very friendly, courteous and accommodating. We were a group of 13 with five rooms and Vonnell did her best to get us rooms close together.
The overnight front desk or early morning Front Desk Manager/security was amazing. I am hard of hearing and did not hear the telephone ring for my wake up call. The staff knowing this came to my door and made sure I got up to catch the shuttle to the airport. Had this gentleman not done this, I would have missed my flight. I cannot thank him enough.
The hotel overall is good. The lobby could use some sprucing up. Also, there was no pool for the kids. But overall, a good place to stay with great service.
July 3, 2014
Rated 5.0 out of 5.0 by spi2014 Excellent Hotel
I had a wonderful stay at the Holiday Inn Vancouver Airport-Richmond. It was extremely clean, the beds were comfortable, the staff was friendly, and the food was great. Would definitely stay here again.
July 2, 2014
Rated 5.0 out of 5.0 by linter5000 Wonderful staff
The staff at this hotel made a very stressful time much easier deal with. I felt safe and cared for.
June 30, 2014
Rated 5.0 out of 5.0 Great Hotel near Vancouver Airport
This is a great place to stay if you're using the Vancouver airport. It is a neat, modern hotel with great staff. It would be nice if there was a continental breakfast included with the hotel instead of having to use their restaurant for your meals. The location was not great for us because we did not use the airport, and with Vancouver traffic problems it was difficult to get to other parts of the city without spending a good deal of time. The hotel is great, but the location is not if you are planning to do sight seeing in the city.
June 26, 2014
Rated 5.0 out of 5.0 by Sid75 Great Service
Was well looked after as one with limited mobility was welcomed as if no handicap or even better
June 26, 2014
Rated 5.0 out of 5.0 by smiles86 Vancouver Vacation
My stay at the hotel was great. The restaurant attached to it was a nice addition to the hotel; convenient and good prices. Great location right next to the highway and 10 minutes from the airport. Nice and friendly staff.
Jon, at the front desk, was kind enough when welcoming me to the hotel. He was gracious in helping me print my boarding passes on my flight back to the States.
June 24, 2014
Rated 5.0 out of 5.0 by Accountant716 Stay in Vancouver
Hotel is clean and close to the airport. Our room was clean and bed comfortable. Restaurant was great and wait staff were excellent.
Room had fridge, microwave and coffee maker. Having coffee first thing in the morning is very important to me.
We could not hear any outside noise at all in our room even though it is close to the airport - we never once heard an airplane in the room.
June 24, 2014
Rated 5.0 out of 5.0 by T-Rex Great service - clean room - plywood bed
Excellent staff! The room was ready and clean prior to arrival. Although the linen and pillows were comfortable, I can not state the same for the mattress itself. The mattress was what I would consider extreme firm.
June 23, 2014
Rated 3.0 out of 5.0 by Ironman1965 not a bad place other than restaurant
Service in restaurant needs improving.
Staff aren't very friendly in restaurant
Parking isn't that great, if you get a spot don't leave it
June 23, 2014
Rated 5.0 out of 5.0 by Therese Mc very accommodating
This is the 4th I have stayed here and consider thid hotel as my first choice due to the friendly and accommodating staff, clean and confortable rooms and close proximity to vancouver city ...
June 23, 2014
Rated 5.0 out of 5.0 by QCBSOLUTIONS Excellent Quality
As always I receive outstanding service every time I stay at this hotel, and that is for the last 5 years.The restaurant service is quick and efficient and will amend the choice to suit my needs.
The reception staff go out of their way to ensure I receive outstanding service.
When in Vancouver I would not stay anywhere else.
June 23, 2014
Rated 5.0 out of 5.0 by DorisP Comfort
The hotel staff were exceptionally helpful and friendly.
Restaurant food was great. Loved our stay at this hotel even though it was short. Would definitely recommend this hotel.
June 19, 2014
Rated 4.0 out of 5.0 by Paruthi inter net service
It drops some times. Not the same in every room.
beds in some rooms , not comfortable.
June 9, 2014
Rated 4.0 out of 5.0 by Minksta Friendly helpful staff
I stayed here after a long haul flight from New Zealand before catching another plane first thing the next morning. I found it was conveniently located close to the airport and the courtesy shuttle made getting from and to the airport very easy and hassle free. The room was nice with a comfortable bed. The only drawback I found was having a room right opposite the elevator which due to other guests being noisy as the waited was my only issue- obviously not a fault of the staff or property. Hilight as the friendly and helpful staff that were only too happy to go the extra mile whenever asked. I would happily stay here again.
June 6, 2014
Rated 3.0 out of 5.0 by ka57 going green??
As requested, every day of our stay, we hung up our towels to be used again and made the bed only to discover that we received new ones and changed sheets as well. Why bother with all the going green signage in the rooms if the housekeeping staff does not acknowledge it? Also, the coffee cups were dirty from previous clients when we checked in. The coffee maker is not convenient to use. The cabinet above the maker is too close to lift the lid for water. On the positive side, we were allowed to check in early and we much appreciated that.
June 5, 2014
Rated 5.0 out of 5.0 by Gina57 Great time in Vancouver
If you are going to Vancouver I would highly recommend the Holiday Inn Vancouver Airport-Richmond. The service was wonderful.
June 4, 2014
Rated 4.0 out of 5.0 by sailorgirl358 Comfortable and good location
Good location, comfortable bed, good room service, shuttle service available but should be available to south terminal as well.
June 1, 2014
Rated 4.0 out of 5.0 by Bobbyk Excellent reciprocative service standards
Upon late arrival, I was firstly allotted a room with an intermittently functional air con unit. As it was a full house, had to manage one night. Made it known to John the duty manager the next morning and he was extremely prompt in shifting me to another room and making amends.
Will be back again for a longer stay in August. Very decent and reciprocative bunch of management and staff. Stay there if you wish to be looked after.
May 21, 2014
Rated 4.0 out of 5.0 by zzzzzzz Wheelchair Experience
I am offering this as simple opportunity for improvement.
As a Disabled American Veteran of 45 years who uses a wheelchair, I offer these observations and suggestions:
1) I was greeted with an eye level check in counter (solid granite) and an agent who could only say "what". I, this Disabled American Veteran of 45 years who uses a wheelchair, had to suggest moving to the lower, more accessible counter 1 meter next to the agent.
2) The agent kept talking to me while turning her back to me to work the computer. I could not hear what she was saying.
3) This lack of simple common courtesy towards the disabled can be easily corrected via supervision and management.
4) Somehow, there was some confusion with my booking agency regarding a accessible room. The staff was incredibly helpful in relocating me and my companion to a more accessible room.
May 20, 2014
Rated 5.0 out of 5.0 by FAP1 Location and service
Proximity to the airport and major roads was my first reason for staying here. I'll return because of the great service.
May 12, 2014
Rated 2.0 out of 5.0 by Neutron76 Not quite as good as average
I usually stay at the Holiday Inn Express near YVR but it was full so here I was at the "regular" Holiday Inn.
First of all, there is no elevator from the parking areas so you have to lug your luggage up or down stairs to get in, and again to get to your car when leaving. I suppose I could have gotten my luggage to the room first and left the car near the front door, then in the morning gotten the car to the front door and the luggage in again... Just a poor design.
The rooms are clean and basically identical to Express. Same TV, desk, everything. For some reason I had an accessible room with bathroom fit for a wheelchair but no bath. I was also right near the highway so had that noise to bother me all evening and night.
All this for quite a bit more money than I usually spend. Not again if I can help it, thank you.
May 5, 2014
Rated 3.0 out of 5.0 by flxstr A very 'average' airport hotel
Overall, staying here is an 'average' experience. The parking is cramped, the facilities are average at best (such as the business PC in the main foyer). No pool, nothing to do in the area.
While the room was clean, and met basic Holiday Inn standards, there's no reason you'd ever want to spend more than one day at this hotel. IHG has other hotels in the area which are much more comfortable or have amenities surrounding that are easy to get to, and provide you with something to do while waiting.
Fog n Suds restaurant - again, very average, but not overly cheap. The restaurant is fairly pricey, but other than a McDonalds, there's nothing else within a walking distance.
Would I stay here again? Only if I had to, but I think I'd prefer the Holiday Inn Express up the road better, as there's restaurants and shopping options within a walking distance.
April 24, 2014
Rated 4.0 out of 5.0 by tailes Quite a good stay
We stayed here for the first Saturday evening in April. The young lady at check-in was very polite and professional and I was immediately welcomed at my priority club status and informed what extra benefit I would receive. The location is a little convoluted to get to if you don’t know the area, just off the highway but the proper exit is not obvious.
The room was a nice size and although we faced the highway and planes went over top it was hardly noticeable and the blackout curtains worked well. Actually the whole building seemed quite noise proof. There was a large bathroom, unfortunately the coffee service is in there too, we moved it into the main room.
There is a restaurant of the lobby called Fogg n’ Suds, the menu was quite extensive and the food (Greek roast lamb shoulder and chicken fajita’s) and service was very good. However, there was an issue when we arrived. There was no hostess around, although we could see some young ladies talking to each other in the servery just past the bar. They continued to chat and joke around even though we were in plain sight so we did a wander around and my partner sat at a booth next to another couple. I went back to the front entrance still expecting a staff member to finally show up. Two people eventually came out of the servery and headed over, close to where my partner was, and started to adjust the location of some tables. I approached the nearest person and asked if it was seat yourself. She said ‘Oh no, someone will seat you’ I said ‘Well we have been waiting for quite a while and no one has come out.’ Her reply, with a sly grin and a little pat on my arm was ‘Oh, how long have you really been waiting.’ ‘About 4 minutes’ I said, and at that point I nearly walked out, however there is not much around and we were heading out for a concert. Now I know that 4 minutes is not a long time in the scheme of things, but to wait and watch staff chatting and not paying attention to potential customers and then listen to the sarcasm rather than an apology really ticks me off, as you can well tell by now.
April 7, 2014