Rated 4.1 out of 5 by 119
Rated 3.0 out of 5.0 by Gartlac Great Location but hotel needs work
This hotel has a great location but is in the process of being renovated. Our bookings were lost or not correct for a number of our group. The rooms were comfortable but the elevator was the slowest I have ever seen. Trying to find the stairs through all the construction was challenging and often we found ourselves out on the street as many of the doors were kept locked. The garage parking was also under construction so you needed to be careful coming in and out.
July 8, 2014
Rated 4.0 out of 5.0 by MaskedAvenger Great value
We have stayed here regularly the last couple of years. The Sky Train is convenient to get to BC Place Stadium for soccer and football. Metrotown Mall is next door. We're looking forward to the construction in the area getting completed. It's a bit of an eyesore, but doesn't hinder the overall convenience and value of the hotel.
July 2, 2014
Rated 4.0 out of 5.0 by Mimi Ng Good location hotel with nice atmosphere
The hotel is located strategically nearby a Skytrain station, a bus station, and the biggest mall in Burnaby, BC. You can find whatever you want nearby, and go back to hotel to find a good relaxing rest.
Staffs were so supportive and professional. Certainly recommend it to my friends.
July 2, 2014
Rated 4.0 out of 5.0 by randy196 grand lodge
was great exept for construction and power outage.
July 2, 2014
Rated 3.0 out of 5.0 by AceecA Construction a Little annoying
It would have been nice to know about the construction at the time of booking. I did book directly with the hotel and there was no mention of it. I would have expected a discount. It was difficult to get into because of the construction and the elevators were going through an upgrade. Likely it will be nice when renos are complete..
July 2, 2014
Rated 4.0 out of 5.0 by Lulubelle45 Great Hotel and location
I enjoy staying at this hotel for its convenient location next to Metrotown and the Skytrain. The room rates are fair, rooms comfortable and clean and staff are very nice. Only drawback is we find the rooms are seldom ready early, occasionally after check in time. Also the breakfast is mediocre and if busy, it can be painfully slow to get your meal. The toasters and pancake machine take time and the space is tight with people trying to reach other items and others waiting for meals. Perhaps on busy days they could make the pancakes ahead of time and have them in a warmer as it seemed to run out every 6 pancakes.
July 1, 2014
Rated 5.0 out of 5.0 by Synchrobaba Plan To Stay Here
Great locaton, sky train across the street and you can shop til you drop
June 30, 2014
Rated 4.0 out of 5.0 by agentj70 Traveller from Edmonton
Besides from all of the construction going on. I really enjoyed my stay at this hotel. Location was excellent, right off the Skytrain station and near a major shopping mall. Nice clean room. Friendly and helpful staff. Competitive prices conpared to hotels in downtown Vancouver. Good variety for breakfast.
Only Con I have is the slow elevators. Maybe because of the construction.
In all I will be stay at this hotel in the future.
June 30, 2014
Rated 4.0 out of 5.0 by KY_123 Great location
I think the hotel has the one of the best locations in that area. So it never has to worry about guests. Hope this advantage won't prevent the hotel to upgrade their furniture and appliances. The insulation of the windows are also suggested to update to attenuate the skytrain noise.
Room and lobby look fairly clean. Staffs are friendly and serving efficiently. The fitness room is bright and and has the right space. The swimming pool looks bigger than that one in Hilton hotel nearby and is closed at 10 pm on time by security as indicated.
Overall, it's not bad to stay there if you can reserve at a good rate.
June 25, 2014
Rated 5.0 out of 5.0 by cardinalfan14 Comfortable bed and great service
We enjoyed our stay. Location was convenient for our purposes.
June 25, 2014
Rated 4.0 out of 5.0 by GoDucks* Visit from California-Great location
Hotel was nice-Great location near mall and train/bus station. Room was fine, comfortable and clean. I little noise from construction, but not doing sleeping hours. Staff seemed friendly and accommodating. Valet parking was temporary, and not inconvenient at all. Parking structure opened our last day of stay. If you plan on being out all day, seeing all Vancouver has to offer, I would definitely choose this hotel. Walking, using train and buses is recommended.
June 25, 2014
Rated 2.0 out of 5.0 No lights? No Wifi? Construction? Why wasn't I told at booking
I have explained this earlier in the questionnaire. Please review my assessment and get back to me
June 23, 2014
Rated 2.0 out of 5.0 by First BC Good
It was my first ever trip to Vancouver and we decided to select this hotel due to its location next to the shopping mall. When I made the reservation and inquired about any ongoing construction on the property I was told that there is some neighboring construction is going on and will not affect my stay. Upon my arrival, I was told that they are having their parking garage construction work and I will have to valet park (hotel was taking care of it). Since they were parking my car 2-3 blocks away they told me it might take upto 20mins for my car to arrive if I need it. I miss having direct access to my car when I need it specially travelling with kids. Anyway, then the hotel informed me that they only have one elevator available as the other one is being upgraded and it will take longer time during the morning
June 16, 2014
Rated 2.0 out of 5.0 by wina13 Not bad but not great
Chose this hotel specifically because of location and proximity to business meetings the following day. Was unprepared for the renos and construction in the area. Had I known that in advance I may have chosen alternative accomodation.
The room was fine - nothing special but absolutely serviceable. Definitely clean.
The bed was GREAT but the pillows were ridiculously small (12" square to be exact) and lumpy.
June 16, 2014
Rated 4.0 out of 5.0 by BRKRJD Great staff
Difficulty sleeping due to loud skytrain passing by; Slow internet; Otherwise, convenient parking and friendly staff
June 15, 2014
Rated 5.0 out of 5.0 by Donny7 Bathroom, breakfast
impressed with the bathroom cleanliness and the ability to order something you may have forgotten ex: toothpaste. Breakfast was a plus for me because I do not care for sugar filled items, or cereals with sugar. I loved the scrambled eggs and bacon. The staff were friendly at the desk. I have no hesitation in recommending this Holiday Inn to anyone, business or otherwise. My stay was relaxing and comfortable.
June 13, 2014
Rated 5.0 out of 5.0 by cityblue30 A pleasure, as always
Excellent location, clean, and comfortable. I have stayed here multiple times, and will continue to do so.
June 12, 2014
Rated 4.0 out of 5.0 by Macka Convenient and comfortable
Good size room, comfortable chairs and bed. Nice bathroom and shower.
Staff friendly, helpful and efficient. The buffet breakfast provided good selection and pleasant environment.
One negative to the room was the air conditioning unit - the Harman Coolware Protector unit was noisy and made for an interrupted sleep.
June 9, 2014
Rated 3.0 out of 5.0 by spring hockey mom HOTEL STAY
We knew coming to the hotel that there was construction inside and outside the hotel only because I read some of the reviews prior to arriving there was not mention on the website, would have been nice to know prior. We were okay with there only being 1 elevator as we could take the stair at times, but there was times when the wait was long. Our first impression of the staff was wonderful as the gentlemen who checked us in was very friendly after that it was non existent, the front desk the next day could not tell us if there were any good restaurants and did not seem to know the area very well. Staff would enter the elevator and just stare and their clipboard. The breakfast staff were the most unfriendly people I have ever seen, not one was happy ( they all looked like they hated their jobs) on all 3 occasions we were there. We only had our room cleaned once as by the time we returned in the afternoon they still had not gotten to it, and the following day we asked at the front desk if ours could please be done in the morning as we would return by noon it was still now done, it was not done again till late afternoon. Overall the Hotel was nice but staff and service could use some work.
June 4, 2014
Rated 5.0 out of 5.0 by LanaC17 Our Stay Was Excellent!
From the moment we walked through the front doors until we checked out our stay was Excellent.
The staff was so friendly, welcoming and attentive without being intrusive.
Everything about our room was awesome; it was clean, the beds were comfortable and the size of room afforded a space for the kids to play.
Breakfast was amazing, there was something for everyone and in a family of 5 very particular eaters that is really quite an accomplishment!
The location was perfect! A minute or two walk to Metrotown Mall and easy access to main roads for a short drive to downtown Vancouver.
Thank you Holiday Inn Express Vancouver-Metrotown for a wonderful and memorable experience!
We Highly Recommend! A++++++
April 11, 2014
Rated 3.0 out of 5.0 by Heartache Rennovation Surprise
I was not told upon booking that the hotel was undergoing renovations. I feel that there should have been a discount on the rooms as a courtesy for noise and inconvenience. I am unable to use an elevator and I explained that I would require a room on the lowest floor to use stairs. I was unable to attend the breakfast on the second floor unless I took an elevator, therefore I did not have the breakfast. The mattress on the bed was very soft and myself and my husband both had a low back ache the next morning. I will not return to try this hotel until all the renovations have been completed. Thank you
April 10, 2014
Rated 1.0 out of 5.0 by Guelph Metrotown
Hotel was newly renovated.
Bed was comfortable.
Breakfast was good.
Only occasionally had hot water, very annoying.
The internet signal was intermittent and not reliable even after several phone calls to the internet support and the use of a "guest bridge". I was there for work so I needed a reliable internet signal.
April 7, 2014
Rated 4.0 out of 5.0 by roadtriplover not happy with oversized vehicle parking options
the parking for oversized vehicles was pretty far away and I had to walk back in the rain and cold and it was quite a schlep. the front desk trainee was trying really hard and helped a lot with providing me wiht options for delivery food for dinner. This was the first hotel I stayed in with the 2 beds separated into different rooms which is a great idea.
I didn't like the breakfast being served on a different floor than check out...I'm not used to that so I didn't get breakfast.
March 30, 2014
Rated 4.0 out of 5.0 by schnyder just ok this time
Have stayed at this location many times and it has always been very good. This time was ok as the construction going on was quite bothersome. It would have been nice to know about it when booking may have chosen to stay elsewhere on this occasion. Jackhammering began both mornings about 8am :(
March 23, 2014
Rated 4.0 out of 5.0 by Jackiecatwoman Renovated and Clean (with Capital!) room
The room and service are excellent, except the bed is a bit too soft for my back issues.
February 26, 2014
Rated 4.0 out of 5.0 by saltnew1 reasonable
Rooms are a good size, I personally do not like paper or plastic cups so the provided cups bug me. However the staff is friendly, quick to respond to any concerns and just generally helpful. All interactions with front line staff were good to excellent. The breakfast is marginal. The quality of the hot breakfast items is well below MacDonalds standards. Coffee is good, muffins were not fresh. Fruit was good. The gift for priority club members seemed a little tacky.
The construction could have been a real problem but with the free valet parking and the construction shutting down early it was actually quite unobtrusive. Noise was only a factor during the day and seemed to be done be 4 pm.
This hotel is old and dated but the location and staff more than make up for it.
February 11, 2014
Rated 2.0 out of 5.0 by Monchito7 Filthy
We were a group of 6, each with our own room and we all agreed the rooms were dirty. Two of us had a very bad heating system. The front desk staff was helpful and that's the only positive.
February 6, 2014
Rated 5.0 out of 5.0 by Alfredo99 Very nice accommodation
My wife & I had a great 2 nights at the Metrotown HI in Burnaby. A very nice facility with underground parking only a few minute's walk from the mall.
January 10, 2014
Rated 5.0 out of 5.0 by Yogibear15 A Great Experience
I cannot think of a single negative about this hotel. It was a very pleasant experience. The parking garage was undergoing construction but they provided free valet parking. It was very convenient and fast. This location is in central Burnaby and near shopping, restaurants, and public transportation.
January 8, 2014
Rated 2.0 out of 5.0 by HockeyDad327 Small Double Beds, Disfunction TVs & Construction
This property has had superficial upgrades but if you look close you can see it's age and the out of date facility. They obviously cut corners when they did the last update to the facility. The rooms have two Small DOUBLE beds which are not comfortable for two sleeping adults to sleep on together. The TVs that we had in the two rooms we had were both dysfunctional. One TV was constantly pixelating and losing the signal the other would not turn on and had to be constantly rebooted to get it to turn on.
They were remodeling the hotel and adjoining property during our stay and the parking garage was shut down. They were using a valet service for guest cars which increased the cost of our stay.
The breakfast service was about average compared to other hotels of this class that we have stayed at. The wife and kids swam in the pool and said it was warm even though it was outside. The exercise room was nice and clean.
For the price, I would look at other hotels in this area before staying here.
January 2, 2014