Rated 3.8 out of 5 by 133
Rated 5.0 out of 5.0 by sladeeb Great experience overall!
Everyone I came in contact with from the various personnel at the front desk, to room service, room cleaners, restaurant staff and especially my new favorite bartender! Even the ticketing booking agents down in the lobby were helpful! They all made my first visit to Vancouver great and unforgettable!
December 6, 2013
Rated 5.0 out of 5.0 by 24clark876 Great hotel except for the terrible Wifi
We had a great visit to Vancouver staying at this hotel. Everything was wonderful except for the truly dreadful Wifi. Not just slow but we would have to re-login every few minutes even while using our devices. Argh!! It was soooooo frustrating!
December 4, 2013
Rated 4.0 out of 5.0 by FireGoddess COCONUT warning, poor wifi reception, great room otherwise
Size and style of room were excellent, unfortunately, I was allergic to the coconut shampoo & conditioner and when my husband took a shower and used the products provided, I did react and had to use anti-allergy medication and deal with the migraine caused by the reaction. Further low points include a decrepit ice machine and wifi that would not work in spite of repeated attempts. I had to wait until the next day in the airport to update my iPad (which only has wifi not 3G). The room itself was lovely otherwise and it was too bad the night was ruined by the coconut and wifi experience. I was totally surprised that a hotel would use something so likely to be controversial as coconut!! I do hope they will change to something neutral that does not cause allergic reactions in other guests. It totally ruined the night for me and I was glad we did not have to stay another night especially in light of the migraine and then the wifi reception being so bad. We are very attached to our electronics and not having them work was upsetting to say the least.
December 4, 2013