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Rated 3.1 out of 5 by 82 reviewers.
Rated 2.0 out of 5.0 by Not convenient The location of the hotel made it difficult to have choices for local eateries. When we went to the restaurant we were told only a buffet was available.There was no offer of free internet and when purchased for iPhones or iPads it only operated for a 24 hour period when for a computer it was a 'real time' time usage. It was not close to the train station for access to Venice island and so had to pay for a bus transfer. In future will go back to staying in Padua, easy access to regular trains to and from the island. October 19, 2014
Rated 1.0 out of 5.0 by Poor Service We found the staff unfriendly, insolent and uncaring. The bartender LUCA was downright rude. We have Platinum status with HI and are not used to this lack of service. The personnel at this hotel need be trained in customer service. October 19, 2014
Rated 3.0 out of 5.0 by Ok location and hotel, staff need a little more training Hotel is in a reasonable ok area. Could be hard to find as you have to go in to petrol station to get access but there are signs. On check-in staff made an issue that I had booked double room despite having confirmed via LiveChat service it had been changed to 3 party with double and single bed. This was sorted but not without them making me feel I was putting them out by doing it. Never got offered vouchers or a drink on check-in which is part of the club membership. Hotel in the main was clean and nice. The room was basic but had everything you needed really. Free wifi is very slow and hard to do anything on it (just remember its 1 voucher per device - not per room!). Hotel has shuttle bus (10 euro return) into the town which is good value for money compared to a taxi (around 30 euro one way). Just make sure you ask the Hotel where the bus will collect you as when we asked we were told that we would see the bus but we only seen it when it drove past us and we had to call for it to come back. Any interaction I had with staff, I always felt I was being a nuisance to them, but that said they always sorted out any queries. I think they maybe just need a little more training on Customer Care. October 14, 2014
Rated 3.0 out of 5.0 by Zimmer okay Die Zimmer an sich sind okay, nur leider etwas hellhörig. Das Personal sollte mehr Informationen zu dem Shuttle Bus geben. October 9, 2014
Rated 4.0 out of 5.0 by VENICE HOLIDAY The hotel is ideally situated for a visit to Venice and provides a shuttle bus service into the city centre, which is excellent value and worth while taking advantage off as parking is difficult and can be expensive. September 19, 2014
Rated 4.0 out of 5.0 by Good but not great I was initially given the key card to a room that I promptly found out was already occupied (surely some security issues with that) but that was changed quite quickly. The bar was open intermittently and they stopped serving food after 10pm. The location is not great and it was difficult to find from the airport but once at the hotel the shuttle to Venice was pretty good if a bit expensive. Like I said; good but not great and next time I would be more likely to get a hotel actually in Venice. September 12, 2014
Rated 4.0 out of 5.0 by OK experience We looked forward to this stay after a very arduous week and were delighted to arrive. However the clerk at the desk was so aloof and indifferent that she was close to impolite. She offered us nothing by way or word or deed except our room key and a finger point to the elevators. fortunately she was the exception, the rest of the staff were courteous and helpful. The standout was the dining room manager, He was ebullient and made the dining experience very pleasant. September 11, 2014
Rated 5.0 out of 5.0 by Great Value An easy to find, high value for money quality hotel. staff very helpful particularly for a non-Italian speaking customer. perfect location to park up and drop off your things before venturing out into the local area (mainly Venice). I prefer to book with a well known brand such as the IHG group. this way you know you will not have any nasty surprises. great facilities and staff, what more could you want? September 11, 2014
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