Rated 3.1 out of 5 by 84
Rated 5.0 out of 5.0 by brauncocker FREUNDLICH UND ALLGEMEIN ANGENEHM
DER AUFENTHALT IN DIESEM HOLLIDAY INN HOTEL
KANN INSGESAMT ALS ANGENEHM BEWERTET
WERDEN: Es ist ruhig, freundlich und sauber !!!
October 26, 2014
Rated 4.0 out of 5.0 by Eulothario Venice .........again 60 years later
convenient location to visit Venice and to the ship terminal.
Check-in at the reception desk went well, but at check-out the Hotel bill was rather confusing.We had 2 rooms , but everything including restaurant charges were biklled to one room. under one room number.
Receiving the IHG monthly statement,there were no ponits credited to my account .( maybe the Hi-Mestre bill was to confusing or not available?!)Contacting IHG-Customer Service, this mattar got resolved quickly in no time.
October 24, 2014
Rated 2.0 out of 5.0 by jjothello Not convenient
The location of the hotel made it difficult to have choices for local eateries. When we went to the restaurant we were told only a buffet was available.There was no offer of free internet and when purchased for iPhones or iPads it only operated for a 24 hour period when for a computer it was a 'real time' time usage. It was not close to the train station for access to Venice island and so had to pay for a bus transfer. In future will go back to staying in Padua, easy access to regular trains to and from the island.
October 19, 2014
Rated 1.0 out of 5.0 by boblil304 Poor Service
We found the staff unfriendly, insolent and uncaring.
The bartender LUCA was downright rude. We have
Platinum status with HI and are not used to this lack of service.
The personnel at this hotel need be trained in customer service.
October 19, 2014
Rated 3.0 out of 5.0 by dermy Ok location and hotel, staff need a little more training
Hotel is in a reasonable ok area. Could be hard to find as you have to go in to petrol station to get access but there are signs. On check-in staff made an issue that I had booked double room despite having confirmed via LiveChat service it had been changed to 3 party with double and single bed. This was sorted but not without them making me feel I was putting them out by doing it. Never got offered vouchers or a drink on check-in which is part of the club membership. Hotel in the main was clean and nice. The room was basic but had everything you needed really. Free wifi is very slow and hard to do anything on it (just remember its 1 voucher per device - not per room!). Hotel has shuttle bus (10 euro return) into the town which is good value for money compared to a taxi (around 30 euro one way). Just make sure you ask the Hotel where the bus will collect you as when we asked we were told that we would see the bus but we only seen it when it drove past us and we had to call for it to come back. Any interaction I had with staff, I always felt I was being a nuisance to them, but that said they always sorted out any queries. I think they maybe just need a little more training on Customer Care.
October 14, 2014
Rated 3.0 out of 5.0 by Julchen Zimmer okay
Die Zimmer an sich sind okay, nur leider etwas hellhörig. Das Personal sollte mehr Informationen zu dem Shuttle Bus geben.
October 9, 2014
Rated 4.0 out of 5.0 by Well Travelled Couple VENICE HOLIDAY
The hotel is ideally situated for a visit to Venice and provides a shuttle bus service into the city centre, which is excellent value and worth while taking advantage off as parking is difficult and can be expensive.
September 19, 2014
Rated 4.0 out of 5.0 by Easy Andy Good but not great
I was initially given the key card to a room that I promptly found out was already occupied (surely some security issues with that) but that was changed quite quickly. The bar was open intermittently and they stopped serving food after 10pm. The location is not great and it was difficult to find from the airport but once at the hotel the shuttle to Venice was pretty good if a bit expensive. Like I said; good but not great and next time I would be more likely to get a hotel actually in Venice.
September 12, 2014