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Rated 4.5 out of 5 by 279 reviewers.
Rated 4.0 out of 5.0 by Roller Coaster The staff was friendly and knowledgeable. The rooms had issues. The TV had a mind of it's own. Sometimes it would work and sometimes it would not. Also the ironing board was broke. This created an issue for being presentable for busines the next morning. Asked to exchange it and left it out but it was never exchanged. The drink specials at the lounge was never initiated. But, great location and clean. October 8, 2013
Rated 5.0 out of 5.0 by Clean, Quiet, and Friendly We attended during the Neptune Festival and with all the people and activity, everything was cordial and clean. No one seemed unprepared or stressed... Very nice. October 3, 2013
Rated 5.0 out of 5.0 by Beautiful View of Virginia Beach We arrived in the late morning on a Saturday and were pleasantly surprised that a room was ready and we could check in. We were able to find a parking spot in the hotel lot. The staff were very nice. The room was clean and well maintained. We did have an issue with the TV in the evening, a maintenance man was sent right up and was able to resolve the problem. The room has a microwave, refrigerator and coffee pot. We enjoyed sitting on the balcony, enjoying the beautiful view of the Atlantic. Lots of shops and restaurants in the area. We walked to everything. October 2, 2013
Rated 5.0 out of 5.0 by The place to be in VB This place was the place to be in VB. Everything about it was excellent. The staff, location, amenities, they were all there. I would recommend it in a second. The price was also easy on the wallet. October 2, 2013
Rated 5.0 out of 5.0 by OUTSTANDING Customer Service My husband & I headed to Virginia Beach for a little getaway and to enjoy the Neptune Festival. When we got there, we realized many of the streets were shut down and grew concerned about how to get to the hotel. I phoned the hotel and Onur Guduk (the front desk manager) answered my call and directed me how best to circumvent the detours and get to the hotel. We arrived at the hotel a little (after 11:00 a.m.) I went to check in, knowing our room wouldn't be available, but hoping for the best. As I anticipated, there were NO rooms available, but Onur quickly assessed availability, and took note of my Platinum status and offered an upgrade, if we could wait until a bit later to check in as the current guest had a 2 p.m. check out. The room we would check into was a King oceanfront suite with a bar. Of course, we were happy to wait until 2, but Onur phoned us around 1 saying the room was ready. Onur was very courteous, helpful and made our little getaway even better than we expected. Holiday Inn should be proud to have him as their Manager! We look forward to returning to the hotel again soon. October 2, 2013
Rated 5.0 out of 5.0 by Nice place to stay Very comfortable bed, room nice and clean but the parking was not good on Friday and Saturday night. Both parking lots were full. September 25, 2013
Rated 5.0 out of 5.0 by Beautiful ocean view! Beautiful ocean view, would definitely come again! September 25, 2013
Rated 5.0 out of 5.0 by Wonderful View Of The Ocean-12th Floor! My 2 sisters and I have been vacationing at VA Beach for probably 10-12 years.Have stayed at this motel numerous times.We had a great week! The only thing we were very disappointed about was being told we couldnt sit outside to eat at the restaurant. We never had an issue any other year. The weather was beautiful(thus we couldnt understand the reason for no seating outside). But we really did enjoy our stay and hope to come back next year. Thanks,Pixie101 September 24, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel and Staff I took my Husband here as a last minute thought for his 50th birthday. The staff was wonderful and went out of their way to help in any way they could! The rooms were clean and very well decorated (and beach front of course!) Will definitely be back! September 23, 2013
Rated 3.0 out of 5.0 by Over priced food and drink We only stayed a weekend but the first night we decided to eat dinner here and while we expected the food to be slightly overpriced, which it was, the drinks were outrageously overpriced.We had after dinner glasses of wine in the bar area and watched some sports on their TV and were SHOCKED when we were charged 8.50 per glass for HOUSE wine. That was more expensive than the bottle should cost. I understand that that Holiday Inn needs to make money BUT the second night we found another place to dine and have a couple after dinner drinks that were within walking distance so IF we decide to stay here again we won't make the mistake of dining or drinking there. September 13, 2013
Rated 5.0 out of 5.0 by very comfortable bed and great service THE STAY WAS EXCELLENT AT HOLIDAY INN.THE STAFF AND PARTICULIAR AT THE SERVICE DESK,THE YOUNG LADY WHOM ASSISTED US WAS EXCELLENT AND VERY KNOWLEDGEABLE.I FORGOT HER NAME BUT IF YOU CHECK MY RECORDS OF WHOM,SHE IS,THEN IT WAS AN EXCELLENT JOB AND SHE SHOULD NOTED ON HER WORK RECORD.I WILL BE STAYING AT HOLIDAY INN,WHEN I COME TO VIRGINIA BEACH.I HAD ORIGINALLY MADE RESERVATIONS AT MARRIOTT BUT IT WENT SOUR AND BY ACCIDENT,WHEN I CAME INTO VIRGINIA BCH,FROM HWY,I SAW YOUR BUILDING.I DECIDED TO SEE IF ANY VACANCIES AVAILABLE.THE YOUNG LADY AT THE FROM DESK MADE A GOOD IMPRESSION ON US,AND HELP ME TO WANT TO COME BACK.THE ROOMS WERE EXCELLENT IN ITS DECORATION AND VIEW WAS MANIFICENT. I'VE ALREADY RECOMMENDED TO MY FAMILY AND FRIENDS TO STAY AT YOUR HOTEL.PLS,GIVE MY APPRECIATION TO THE YOUNG LADY,WHOM ASSISTED.SHE IS AN VALUABLE INDIVIDUAL ON YOUR STAFF AND DESERVES SOME RECOGNITON FOR HER SKILLS.ONCE,AGAIN WE ENJOYED OUR AND LOOK FORWARD IN THE FUTURE OF COMING BACK. September 11, 2013
Rated 5.0 out of 5.0 by Awesome! The view from the 10th floor balcony was breathtaking! The room was everything I hoped for newly remodeled, nice king size bed and clean. Considering the view, it is probably one of the nicest rooms I have ever stayed in. Thanks. September 10, 2013
Rated 3.0 out of 5.0 by General The room was fine liked the room but ran into a couple problems. One day came in from the beach to find someones dirty socks in the middle of the floor another day didn't use the beds and when ready for bed discovered blood on the sheets. They were changed that day so was very upset. All they did is give me a sheet to change by myself. Also in the morning suppose to have coffee 6-10AM. At 630 asked at the desk and the person was very rude. All other desk employees were good September 9, 2013
Rated 4.0 out of 5.0 by great location I was very pleased with the cleanliness of the hotel and the employees were very friendly. September 7, 2013
Rated 1.0 out of 5.0 by Rude staff at the hotel's restaurant Very disappointed at the hotels restaurant staff. The manager and the server were plain rude. Have to get the bill corrected two times. No apologies from the staff for their mistakes instead just a rude attitude as if we have done something wrong in asking to get the bill corrected. There were dozens of flies in the restaurant, we could not eat our breakfast and when we complained, no action was taken, and the manager just gave us a rude look as if we are not supposed to bring that up. I like the convenience of eating at the same place as I am staying, but given the experience here, I am not staying here again. September 5, 2013
Rated 5.0 out of 5.0 by Last weekend of summer stay This was our first time at this property. the location was great. The amenities for the kids was a plus. September 5, 2013
Rated 5.0 out of 5.0 by Awesome This place is great, that treated us like kings and queens! The staff cares and is very attentive. Will stay here every year. September 4, 2013
Rated 4.0 out of 5.0 by Second stay mixed review This was our second stay at this hotel. First the dining threw us off. Last year we had an amazing experience in the hotel dining area, this year it was gross. Flies were everywhere, our dishes were dirty, and the service was below average. We had a king suite this year and I will say that we were allowed to check in almost 4 hours early on a holiday weekend but for the price we paid for our room it was not clean! It was dusty everywhere, there were weird white finger prints all over the dresser, the kitchenette area hadn't been wiped down and the toilet was dirty. None the less the only thing that appeared to be done was the bed had been changed. Upon calling to complain they did send someone up and she did an amazing job re-cleaning the room. We were also offered free breakfast. (Although we didn't eat in the dining area because of the experience the evening before). Our view was amazing but I do have an issue with the PVC pipes that are used on the balcony, even for adults its just not safe. The indoor pool was very fun and over all clean. The staff is very professional and even though we started off on the wrong foot we were happy with the front desk staff and how quickly our requests were handled. I wish they had bigger suites like a 1 bedroom suite instead of a studio for extra privacy. The bathroom in the studio suite is very very small. My 4 yr old had a blast and in the end that's all that matters. I would come back to this location because its right in the middle of all the festivities and the best location. September 3, 2013
Rated 5.0 out of 5.0 by Love this Hotel and Staff We have stayed at this hotel 2 times in the last 2 months. Both times our experience has been excellent. It's location is good. The staff at the front desk are the best. My son who is 18 talked about them for about a month after we stayed there. He could not believe how nice and interested they were in us and our stay. Would stay here again without any thought!!!! September 2, 2013
Rated 5.0 out of 5.0 by Africana Festival We arrived early in the day around 1pm or so and we were checked in at the time of arrival with no hassle, To the front desk service on check in was WONDERFUL. I love the fact that all the rooms are ocean front with your own private balcony. From now on we will always stay at the Holiday inn when visiting VA Beach. I am mentioning this incident only because it was handle so fast..." I went to use the ironing board and the leg was broke I called got no answer from front desk went down spoke with someone at the desk and w/i 5 minutes I had a replacement. That just goes to show how well the staff took care of things. Check out was even a breeze. Thanks HI for making our staycation Great!! C U next Year!!!!! August 29, 2013
Rated 5.0 out of 5.0 by Comfortable View from my hotel room is Very nice & relaxing!!! August 28, 2013
Rated 5.0 out of 5.0 by A Wonderful Back to School Stay My Daughter & I really enjoyed our stay. We hated to leave and return to the real world. Everything about it was great....I would like to have had a lil more sunshine however not to much we can do about that! :o) August 26, 2013
Rated 5.0 out of 5.0 by Vacation Oasis Absolutely wonderful hotel with direct beach access, friendly staff, great eatery, comfortable beds and close to attractions. August 26, 2013
Rated 4.0 out of 5.0 by Fantastic place to stay at virginia beach This place is a great place to stay at virginia beach, right at the heart of the city. Good places to eat walkable distance. All rooms are ocean front and need not worry about north, south side views. Parking is a pain, if full need to park on the other side. To get to the other side need to go around the block. Elevator long wait time. Restaurant staff very slow for breakfast and dinner. August 26, 2013
Rated 4.0 out of 5.0 by Long weekend at Virginia Beach Best parts of this hotel are the location (all rooms face the ocean and have a balcony), the restaurant (called Sip Sip), and the friendly and helpful staff. Worst part was the night we arrived it was very windy and the wind was so strong it made the windows vibrate which was very loud, this was nothing that the staff could have done to improve. Our TV also didn't work when we got to our room but the hotel sent someone up to fix it quickly and we didn't have any other problems with it the rest of our stay. Surprised how good the food was at the restaurant. I had a Santa Fe salad with fruit which was great, and the breakfast buffet was much better than Pocahontas Pancakes (a restaurant on Atlantic Ave). Other guests complained about the parking. There aren't numerous spots right in the hotel lot, however the additional parking is less than a block away, very short walk. My mom who has feet problems didn't find it a big inconvenience. It wouldn't keep me from staying here. August 25, 2013
Rated 5.0 out of 5.0 by Great room with beautiful view of beach. My room was on the 10th floor. The room was nice and comfortable with a nice size balcony facing the beach. The staff was very friendly and helpfull. August 24, 2013
Rated 5.0 out of 5.0 by Beach Vacation Stay The Hotel is well kept, the staff is friendly and accomodating. It is very close to a large number of activities, particularly if you don't wish to drive. We really enjoyed the stay. August 21, 2013
Rated 5.0 out of 5.0 by Relaxation for all of your senses The decor is perfect for relaxing. The scenery /ocean front is just breath taking when the sun rises and sets. The geographical location puts you right in the middle of everything you could possibly want or need. Oh yeah, did I mention the staff, they are the best. August 20, 2013
Rated 4.0 out of 5.0 by Road trip to Virginia Stayed at the hotel two days with family. All the staff we encountered were friendly, courteous and helpful. My daughter enjoyed the indoor pool. We dined at the hotel restaurant Sip Sip, for breakfast and dinner. The food was good. Parking situation could have been better, not enough spaces in front of hotel. Overall, we had a good stay. August 20, 2013
Rated 4.0 out of 5.0 by Nice Ocean view Good size room, very nice view of the ocean, small pool but worked out well. We booked our room through a third party which ended up overbooking the hotel and since we checked in late they had no room for us. Holiday Inn was happy to accomidate us at another hotel but it was all the way in Cheesepeake. Long story short they were able to find us a room for the night in the hotel and moved us into our double bed room the day after. The girls at the front desk were very helpful and apologetic for what happened and comped us for part of our trip. Overall the hotel served it purpose and was good for the price we paid August 19, 2013
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