Rated 4.5 out of 5 by 304
Rated 4.0 out of 5.0 by nick15 Excellent
The commode needed repair. A repairman was sent to fix it but it still needed more repair. Also the faucet on the vanity was hard to get hot water.
August 17, 2013
Rated 5.0 out of 5.0 by Tanya1976 August 2013 stay
First time staying, and it was fabulous !! Zero complaints during my stay. The staff was friendly, rooms clean, comfy, and all round relaxing :)
August 16, 2013
Rated 5.0 out of 5.0 by RichmondBrian Nice renovation!
I've stayed at this hotel on several occasions but the last time was at least 25 years ago. Admittedly, I was expecting the same old thing but was pleasantly surprised!
Room was clean and bright. All fixtures, furniture, and bed are new or close to it. The lobby is gorgeous and welcoming, too.
There are 2 complaints I have with this property. Parking is at such a premium, if you're unable to grab a spot on site, you're parking a block or so away. Since I had a $2000 bicycle in the back of my vehicle, I wasn't about to put it in jeopardy. Fortunately, I grabbed a spot next to the hotel the first night and didn't move until we left 3 days later.
Second has to do with smoking. The hotel is smoke free which is great. Smokers, however, congregate right outside the entry door so you're faced with having to run the gauntlet to get inside. I'm a former smoker and understand their needs but I think this really looks tacky and is a huge turnoff when I'm trying to enter.
Props to the staff. Everyone I came in contact with is very friendly and helpful. Thanks!
August 16, 2013
Rated 3.0 out of 5.0 by fizbanai Good but not great
Pros- Excellent location. Clean rooms. Nice staff.
Cons- Hotel restaurant - Food is average to sub average..
Room 911. Air Conditioner is very loud and rackety. There is a problem with the thermostat - Air Conditioner keeps running regardless of what temperature is set. - Extremely difficult to sleep due to the noise.
Hotel Parking is a constant problem due to limited space. However the hotel has alternative parking accommodations.
August 15, 2013
Rated 5.0 out of 5.0 by Carole6360 Awesome!
Awesome vacation!!! Very nice, very clean, very friendly. We will for sure stay there again!!!!
August 12, 2013
Rated 5.0 out of 5.0 by Deanna42 First Timers
This was my family's first time to Virginia Beach and I did my research and checked out customer reviews and we didn't go wrong. Virginia Beach itself is wonderful. The beach is wide and clean. Lots of people, but it never felt crowded. Boardwalk is in front of the hotel, but all the shops are actually on the main street behind the hotel which made for a less crowded beach. The Holiday Inn was superbly located right in the center of town and all the rooms have ocean views. The room was up-to-date and clean. The staff was pleasant and responsive. The hotel restaurant was good. My girls are 5 and 6 and they did not want to leave. On our last night there were fireworks from a boat in the ocean right outside our room. It was wonderful. I would stay here again in a heartbeat.
August 12, 2013
Rated 4.0 out of 5.0 by MrsSia Ocean Front
Stayed here for a church conference in August. Beautiful property and rooms. Small parking lot but at least complimentary parking is offered. There is another lot within a short walking distance. Located on the the ocean front side with all rooms oceanfront. Check in and check out were a breeze. Room amenities were great. Air Conditioner in a horrible location, blows directly onto bed and sitting area. It should have been on the other side to avoid getting patrons sick. If the air isn't on, it's hot so the air stayed on 95% of the trip. Again, it was August. Breakfast in the hotel restaurant was horrible in customer service and meal portion. I was very disappointed but let the issue go. Go off the property for a decent breakfast. Conference room is very small but nicely appointed. I would stay here again.
August 9, 2013
Rated 5.0 out of 5.0 by JSue On the beach and updated
This hotel was right on Virginia Beach and boardwalk. Older hotel, but recently updated on the inside. Beds were very comfy. Indoor pool was very nice. The hotel restaurant has an outdoor patio that overlooks beach and boardwalk, perfect for breakfast. Steel drums on the patio in the evening. Excellent service from every staff member we encountered.
August 9, 2013
Rated 4.0 out of 5.0 by 1James59 friendly
The stay was good but the hotel charge more from my checking account than they suppose too, and took a while for me to get strait with the hotel. Finally my bank had to dispute the charges to have it cleared up.
August 9, 2013
Rated 4.0 out of 5.0 by GM631 Good stay. Nice view.
Found hotel clean and comfortable. Staff was courteous. Good location with lots to do around.
August 8, 2013
Rated 4.0 out of 5.0 by PleasantlyRelaxed Great hotel and good location
The front desk staff are incredibly friendly and courteous! The hotel is in a great location. Centre of the boardwalk. You can walk the boardwalk one way one evening, and the other way another evening. The restaurant is average, and needs to improve its menu and stock.
August 7, 2013
Rated 5.0 out of 5.0 by Ismael23 Renovated room and great view.
Room was nicely renovated, we found some dust leftover, the ocean view was perfect, the only problem was the wi fi , slow connection most of the time.The food was good for the price.The pool was a little small and also had a strong clorox smell but the kids had a great time.I will come back again, had a great experience.
August 4, 2013
Rated 5.0 out of 5.0 by Gab6 Isis was a great help and very helpful!
We were pleased with our stay, except we thought the beds were hard. The staff was courteous and helpful. The food was terrific! The hotel was clean and inviting, and the location was wonderful and convenient!
August 3, 2013
Rated 5.0 out of 5.0 by Sunshine23 Wonderful Stay!
I was extremely surprised with how wonderful our stay was. We hadn't stayed at a Holiday Inn in years. The whole experience was fantastic -- the overall service, the cleanliness of the room, the pool -- everything! I returned home telling my friends what a great experience we had. What was disappointing was the hotel didn't do more to market itself to us -- a captive, very pleased audience. We weren't asked to stay another night, to come back at another time, fill out a survey, tell a friend, etc. and we didn't even receive an email thank you. We received a nice "goodbye" as we checked out, but that was it. This is a great hotel that I've highly recommended -- in fact we're booked to return. But it seems a little more could have been done on relationship building to ensure your satisfied customers spread the word on your outstanding upgrades.
August 2, 2013
Rated 5.0 out of 5.0 by Brij Perfect "on the beach" home away from home!!!
We had stayed here before and loved it both times. It is great hotel with great service, location and food.
August 2, 2013
Rated 5.0 out of 5.0 by Frankie40 Excellent location on boardwalk, good food, and clean updated rooms.
An excellent hotel in a very good location on the boardwalk, with excellent food and prices. Clean and updated rooms are a plus.
July 31, 2013
Rated 5.0 out of 5.0 by Jeangirl comfortable bed and great service
Our stay was great. The room was always nice and clean. All the staff was friendly and helpful and courteous at all times. The location at the beach was excellent. We chose this location for the area of the beach. We also enjoyed the pool.We will probably pick this hotel and location at another time.
July 31, 2013
Rated 5.0 out of 5.0 by Do26 Wonderful Stay
This was our 4th stay at Virginia Beach and the first time at your hotel. The location was perfect for all activities,comfortable, friendly staff and Beautiful ocean view. The only confusion was when we made our reservations we asked for connecting rooms.only to be told later by one of your staff when we called to confirm our dates that you do not have any such rooms. At check in what a wonderful surprise You Do Have Connecting Rooms this is a must when traveling in a group with small children. I would also like to commend the housekeeper on the 2nd floor during our stay ( 7/21/13 -7/27/13 ) I feel she went over and above in her service. My husband is disabled and takes many rest periods this wonderful lady seemed to always do our room first so that his comfort was her priority. my only regret is I did not get her name. On our next visit your hotel will be our first priority.
July 30, 2013
Rated 4.0 out of 5.0 by quietman427 Great service to a degree
Let me first say that Front Desk Manager was great and he made my family stay there very enjoyable. However the young lady that was overseeing the dinner area was very unprofessional towards me and my girlfriend. I did not like the way the young lady disrespected me in front of my girlfriend.
I complained to the Front Desk Manager and told him I really do not appreciate the young lady disrespecting me to the point where I was upset and did not finished my drink there in the dining area.
July 27, 2013
Rated 5.0 out of 5.0 by eclipsepooh Wonderful Vacation
This hotel was right on the beach. The hotel was very clean and had a very friendly staff.
July 25, 2013
Rated 1.0 out of 5.0 by ABP4 I couldn't belive this stay
First off the front desk staff was very nice. But we had several problems while we were there. The first room that we received - some one had smoked in it and I reported it to the front desk and they were more than willing to give us another room. Well when I went to that room it was occupied by someone else. Went back to the front desk they gave us another room and they did a great thing they gave us $50 off each night of our stay which was a wonderful thing to do. When we were going to bed that night my child pulled back the sheets and they were feces stains on the sheets. All I can say is Lordly. Yes they tried to make everything right - but I think this is the first and last time we will be at this hotel.
July 25, 2013
Rated 1.0 out of 5.0 by Number1co Double Charged For Room
While this hotel is very clean and in a great location on the beach, the customer service is extremely disappointing. I stayed at this location July 8- July 10. I was double charged for my room. As of July 21, 2013, my funds have yet to be returned to me.
The hotel has not been in contact with me since July 16, 2013. I have phoned the hotel numerous times and have had no luck getting my money returned to me. I am extremely frustrated with the lack of concern and contact from this hotel. I have never had this issue with any other IHG hotels.
July 21, 2013
Rated 5.0 out of 5.0 by MikeAmy ENJOYED OUR STAY
This was our 2nd year at your hotel. We had a great time and will be back next year. My only problem with the hotel is the parking. We hated to drive anywhere with fear of lossing our parking spot in the hotel parking lot. I HATE LEAVING MY TRUCK IN YOUR OFF PROPERTY PARKING LOT AND HATE ANYONE DRIVING MY TRUCK OTHER THEN MYSELF !!!
July 20, 2013
Rated 5.0 out of 5.0 by Tim316 Very Nice
In my opinion, one of the best places to stay on the beach.
July 19, 2013
Rated 5.0 out of 5.0 by RedStorm Everything great...cept for the bed
The stay was great, location was great, staff was great, cleanliness was great, space was great, everything was great...except the bed. Now, this all depends on a particular persons preferences but for us they were too stiff, made it hard to sleep. The bedding (pillows and such) were just fine, our only complaint was the mattress and personally that's not enough to give a bad review. I would still recommend this hotel and will probably stay here again when I want to come back to the area. Sill a satisfied customer, but would just prefer something a little softer to sleep on.
July 19, 2013
Rated 5.0 out of 5.0 by IrishRunner23 Fun Times
This hotel is the Best on the Oceanfront, I remember that night my friends and I were looking for a hotel and had gone to four hotels before the Holiday Inn because they thought it would be really expensive, but all the hotels we went to were sold out so I insisted that we go to this one, when we got there they not only had room but it was the cheapest hotel that we had gone too. we know that because at the other hotels we asked how much it would be for a night if they had room and they were pretty expensive.
July 17, 2013
Rated 5.0 out of 5.0 by williarp Great Hotel
I visit Virginia Beach every summer and I always stay at this hotel. All the rooms face the ocean, the rooms are always clean and the staff is the best. Also the restaurant, Sip Sip, is great. They have outside seating and the food is very good. My only complaint is I drive an F-150 and the parking lot is small. They do have add'l parking across the street and they do have valet service.
I will stay here every time I visit Va. beach.
July 17, 2013
Rated 4.0 out of 5.0 by ErnestS Va Beach-Oceanside (21st St) Review
The Hotel was nice in all areas except for the parking.
The parking area that is located next to the hotel can only accommodate a limited number of cars.
The Hotel has to limit you to one car per room. We only had one car and could not park next to the Hotel but instead block or two from the site.
This parking area needs to have a parking garage with several floors similar to the competing Hotels next door.
Probably not stay there again due to the parking.
July 17, 2013
Rated 5.0 out of 5.0 by RochRoe Fantastic Stay in VB
My wife and I ended up in VB on a detour from original plans and what a great detour. From the start, everything was fantastic. The staff that greeted us at the door, the front desk manager who helped book a walk in with a great room, the setting, the beach, the surprising fireworks just off shore and very relaxing. Could not have asked for a better stay. Our next visit to VB will not be a detour and will include the IHG location without a doubt. Can't wait to catch another sunrise.
July 14, 2013
Rated 5.0 out of 5.0 by Sincere Awesome Time
This hotel is awesome because each room has its own private balcony overlooking the ocean. The only CON is I wish there was at least a parking deck available so when the on site parking lot fills up which is small, no guests would have to park across the street. The view from the hotel is great and the rooms were clean and comfortable as usual from my stays at holiday Inn.
I decided to take a small vacation and come to the beach on the 4th since my girlfriend had a tragedy in the family and wanted to get her mind off it and to relax. I;m glad I did. We both had a great time and drinking at the bar downstairs was great also as the staff at the front desk and bar were very friendly.
I will definitely stay here again and am already planning to take another beach trip this year with her to stay here since we had a blast. I really hated to leave.
I was also recognized as a Rewards Club member which was nice to receive a small token from the front desk
The hotel is in the center of most of the shops so it was definitely a plus.
July 12, 2013