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Rated 4.2 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by Wedding weekend The staff was very friendly and informative. The offered us check out at 2 pm because of our Platinum status. The pool was very nice and open late. The room was comfortable and the beds slept well. They have a large buffet and since we stayed the night the kids at free. The only issue was the food could have been warmer but the was a good variety to choose from. I would definitely stay again. It was close to the highway and everything else. June 19, 2014
Rated 3.0 out of 5.0 by Great Service, Bad rooms Staff and public areas of this hotel are wonderful - clean and inviting. The room I had, on the other hand, ruined the experience. It was a non-smoking room that reeked of cigarette smoke. Housekeeping did respond quickly to attempt to fix it, but result was floral scented smoke - not a big help. Had to wipe down surfaces MYSELF with Lysol wipes to remove the smell, including the air conditioner filters - yellow residue was obvious, so you could tell it wasn't a 1 cigarette issue. Ended up leaving the air running high all night to keep the rest of the smell down, resulting in damp everything the next morning - not a pleasant night at all. Also, no sheets for the sofa bed, despite calls (unanswered) and a trip to the front desk which promised housekeeping would arrive - 2 hours later, still no bedding. Ended up pulling some stuff off the king bed in an attempt to make it workable. Very disappointed :( June 16, 2014
Rated 4.0 out of 5.0 by Nice Hotel This is a nice hotel. The beds and pillows are extremely comfortable and we slept very well. This location was great it only took about 15 minutes to drive to the beach. The breakfast was good and I love that children each free at each meal. I thought the tables in the room were a little dusty. I also saw a few strands of hair in the shower and on the curtain that did not belong to anyone in my family (not our color or texture). Thought they could have done a little better cleaning in there. I was a little annoyed at the pool because someone was smoking a cigar and it ruined my experience out there. also the downstairs area smelled like smoke because of the people smoking outside the door. I think they need to put up some benches and have designated smoking areas since it is a smoke free hotel inside. June 16, 2014
Rated 5.0 out of 5.0 by Good stay I have stayed at this Holiday Inn before and I have never had a bad stay. The rooms are clean and comfortable and the staff is excellent. The lobby bar is good and overall it is a good hotel. June 13, 2014
Rated 1.0 out of 5.0 by Smoking by the Poolside No Parking Room 363. No outlets close to bedside, outlets were loose and plugs would not stay in. Sink counter in bathroom detached from wall, sink water would not drain as a result. No place to hang towels in bathroom, hairdryer not secured on wall but just laying on shelf underneath sink. Not enough lighting in room, table in room to small to eat or work from. Air conditioning was not working properly. Had problems with key, had to go to lobby to complain, they sent Clarence to change the battery on door. There was smoking by the poolside and in the side exit cigarette butts on ground everywhere, workers lurking smoking right outside hotel of this side entrance. Parking is extremely difficult. Overall a bad experience. June 12, 2014
Rated 4.0 out of 5.0 by Decent stay The room was a nice get away from the busy life. The hotels location is prime you are a easy driving distance to any attractions close by. For the room itself, there was some cosmetic damage, such as a light fixture missing, mirror tarnished, plugs on lights didint work, but just small details. It was a clean room, and clean comfortable king sized bed. I was pleased with the service, and found hotel staff that I was looking for. However, being so close to the pool, I wasn't comfortable with the noise and crowd that were there for late night swim. June 11, 2014
Rated 5.0 out of 5.0 by Friendly staff Check in/out was a breeze. Hotel staff was very attentive and helpful. Room was clean, quite and comfortable. June 11, 2014
Rated 4.0 out of 5.0 by Check in slow Did not see any staff the whole time there. Room was okay, but had to park in back of hotel. The parking lot was not very well lit. June 10, 2014
Rated 4.0 out of 5.0 by good value Stayed here for a continuing Ed course - price, location to interstate, room quality were all very good - noise levels can be bothersome-restaurant was not open for lunch (main time we needed it) - Denny's, Ruby Tuesday's are within walking distance - staff was friendly and very service oriented - pool looks very nice but weather was too cool for a swim - book upper level rooms if possible- parking was good-nice to have fridge and microwave in room-overall a good value for the money June 4, 2014
Rated 4.0 out of 5.0 by Quite and freindly atmosphere When visiting Virginia beach we have always stayed on or closer to the beach, at times we would stay a little further away. There were four of us that stayed at this hotel and we thoroughly enjoyed our stay. We all agreed that we enjoyed our experience at this hotel and would highly recommend to friends and family as well. Thank you for contributing to our great time on our four day getaway in Virginia beach. June 4, 2014
Rated 5.0 out of 5.0 by excellent stay This survey says it all. Just make sure the fitness center equipment works and is easily understandable, that was a large part of my trip. Thank-you for a very nice stay June 3, 2014
Rated 5.0 out of 5.0 by Good value and great food. Spent two nights for a nearby conference and was very pleased. The rooms are clean and updated, though they may not have gotten their money's worth from their contractors because the wallpaper seams are lossening in multiple spots and will become a bigger problem in the future. The in hotel restaurant was great and was a pleasant surprise. The prices were also very good for an in-house offering. Very short ride to VA Beach and Norfolk without being in the middle of the chaos. I would definitely stay again for meeting travel. June 3, 2014
Rated 3.0 out of 5.0 by Know your neighborhood... The hotel cant be completely responsible for its guests... very nice hotel. staff is excellent and friendly. Straight shot to the beach, much nicer and way cheaper June 3, 2014
Rated 5.0 out of 5.0 by excellent stay Checked in at 2 in the morning and front desk staff was courteous and friendly. Clean quiet and comfortable room. June 3, 2014
Rated 5.0 out of 5.0 Great hotel, will stay here again. Clean rooms, attentive staff. Good food. The only thing lacking was yoga mats for stretching in workout room. And the temperature in the hallways was pretty warm and muggy. Once you were in your room or in the other common areas the temperature was fine. However, walking from my room to the elevator and riding in the elevator down to the main floor made me break out in a sweat. Once you were in your room the ac kicks in pretty quickly and the temperature was fine. Overall a great stay and what I expected based on other reviews . June 2, 2014
Rated 2.0 out of 5.0 by No place to do business! Overbooked with sports teams; computer access was over-taken with young children with no supervision and made the business center useless; unable to relax in evening using the lounge, restaurant or pool because it was so noisy and overpopulated for the facility. The room rate doubled on the weekend and it was far less than half the experience because of the overbooking of predominantly youth sports teams. Just as I started looking at Holiday Inn again because a couple of excellent experiences, I've closed Holiday Inn as an option in frequent business travel. May 28, 2014
Rated 3.0 out of 5.0 by Blah We had inside room. The windows were open to the inside Atrium. It was very noisy. Natural light was not great, but there were plenty of light on in the atrium. All Night long the lights were on. Did I say it was noisy - well it was. Room was fine and clean. No issues. Bathroom had a modern sink and faucet. Looked great. No real functionality. Actual the sink / Faucet setup was bad. Sink did not drain. May 23, 2014
Rated 5.0 out of 5.0 by Honeymoon The room was outstanding and the staff was polite and very nice and pleasant and could not do enough to make our stay happy and memorable May 17, 2014
Rated 5.0 out of 5.0 by Great hotel and great service The only thing I would change would be the fact that the indoor pool was out of order. I wish someone would have told me that when I booked our room. I specifically chose this hotel because they had an indoor pool. May 14, 2014
Rated 5.0 out of 5.0 by Great Experience! Room was clean and the bed was comfortable. The staff were excellent! Everyone that we interacted with was very friendly and helpful. The breakfast buffet was mediocre at best but we got there at the end of it so maybe it was better when it was fresher. Other than that, an all around great experience! I would stay here again. May 10, 2014
Rated 5.0 out of 5.0 by Comfy Bed and Great Shower I was only suppose to stay @ this location for one day however I extended my stay due to the comfort of my room. I will stay here again when I come to this area. It wasn't an oceanfront property,but that didn't take away from any of the other details of the hotel. Thanks for an enjoyable stay. May 4, 2014
Rated 5.0 out of 5.0 by Great night stay No complaints about this hotel. Even nicer than I expected. Everything was great. Would not hesitate to stay here again. Centrally located. Will definitely be back! May 3, 2014
Rated 3.0 out of 5.0 by Average hotel, not the best around We stayed here recently for 4 days. Overall, the experience was tolerable, not great. My husband was in class every day, so I was in the room a lot. I think if you only stayed here to sleep, you would not notice all the issues I noticed. Plus, I am extremely particular. The staff is AWESOME. Everyone was upbeat and friendly. I had breakfast at Ashley's, which was paid for with hotel vouchers. The lobby is nice enough, open and inviting. The carpet is stained and in need of cleaning or replacing. Same thing with the rooms - they are in need of updates. The furniture was worn and dirty. The upholstered chair in our room was so filthy that there was no way I would sit on it. I stopped at the desk and asked for a sheet to cover it. Within a few minutes a very pleasant man was at my door and brought me not only a sheet, but a duvet. Slipcover complete and the chair was then usable for the duration of our stay. The shower was great and must have been updated recently. Nice big walk in shower with big dark tile. Of course then I had to wonder if the dark color was hiding the dirt ... no matter, I always travel with cleaning wipes. The sink was shallow and odd, not to my liking. There is a nice large vanity area around the sink. We stayed in a king bed room, which was on the small side. Other properties offer the same type of room with a larger space and better amenities. Look around, you might have to pay a few dollars more but if you are staying for a while it will be worth it. This is an average hotel, a little on the old/dirty side. If you are particular like me you should look elsewhere; if you are like my husband, stay here. We will not be returning unless nothing else is available. I would have changed hotels after the first night, but my husband did not want to. I did NOT see any bugs, which was a plus because I would have really wanted to move if I saw any evidence of varmints. Again, the staff was all wonderful! April 25, 2014
Rated 5.0 out of 5.0 by Friendly and Efficient Staff Will definitely return to this hotel while in Norfolk for Business. This was one of the nicest staffs I have ever encountered. April 19, 2014
Rated 4.0 out of 5.0 by Attended a conference I stayed for 3 days. Overall it was great. Staff was friendly and helpful. Downers: When I arrived to check-in, there was a line at the desk and 1 person working the desk. It was around 4, the height of check-in time. Why would you not have more than one person checking people in? My room was clean and the bed very comfortable, but the curtains did not close, so at 5:30 A.M. the sun is coming in the window right in my eyes. I have NEVER seen a hotel where the curtains did not close. overall, it was a good stay. April 15, 2014
Rated 5.0 out of 5.0 by Quick Weekend Trip for Wedding We stayed at the property for a wedding. Place was quick, restaurant breakfast was just what we needed. Good property! April 10, 2014
Rated 4.0 out of 5.0 by Excellent place for large gathering Clean and attractive with capable and friendly staff. Was a bit disappointed that neither pool was open but this is being fixed and should not be a problem in the future. April 9, 2014
Rated 4.0 out of 5.0 by Quiet and Comfortable Bless this hotel, it's one of the few you can find anymore that has a QUIET window heating/cooling unit. A gentle fan ran continuously, keeping the temperature stable without any clanking or "kicking" on and off. The bed was comfortable, and the entire place was very clean. Loved the light and airy atrium! I was there with a large group, and the hotel coffee they kept in constant supply was really outstanding....very close to a gourmet coffee. The hotel is easy to get to, right off Route 264. April 9, 2014
Rated 5.0 out of 5.0 by 28 days at Holiday Inn VA Beach (5655 Greenwich Rd) The staff was very nice and the rooms were clean and comfortable. I had breakfast and dinner at Ashley's multiple times and I enjoyed it every time. I highly recommend this holiday inn to travelers who just need to relax. April 3, 2014
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