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Rated 4.2 out of 5 by 227 reviewers.
Rated 5.0 out of 5.0 by Great service Very accommodating. Check in and check out was in easy. October 2, 2013
Rated 5.0 out of 5.0 by hosting the USS Frank E. Evans reunion Thank you for your service.! The ride to and from the airport, thank you. The accommodations made for our ships company and all the extra services that were made available., thank you The staff that served breakfast and the meals, outstanding and thank yoU. WELL DONE Bravo Zulu October 2, 2013
Rated 5.0 out of 5.0 by Only good things to say about this Holiday Inn My Husband and I stayed four nights here with a group. Our room was generous in size, everything worked, bed very comfortable. Food in restaurant and lounge was good and reasonably priced. Food at our group events was much better then expected. Staff was friendly and very helpful. September 25, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Stayed for 4 nights at a Navy reunion. Rooms were clean and quiet. Hotel staff were friendly but all were not up to speed on hotel policies. I tried to call a shipmate not knowing his room number only his name and was told I could not be connected unless I knew his room number. Never heard of this before. September 19, 2013
Rated 5.0 out of 5.0 by Wonderful room for us. Needed two beds for access to the night stand for our CPAP machines. Only minor complaint; there was a little bit of mildew around the tub area. Good scrubbing with bleach should take care of this. Check our room 235. September 19, 2013
Rated 5.0 out of 5.0 by Hotel My stay at the Holiday Inn was very enjoyable. The front desk staff was a pleasure to deal with upon check in and through out my stay there. The room and overall experience was very nice and relaxing. September 19, 2013
Rated 4.0 out of 5.0 by Great Facility I was very pleased with my visit for our Family Reunion, it was the appropriate place for our family function and other family member were pleased with the facility as well. Service was great from working with the staff upon check-in to check-out. My next visit to the Virginia Beach area I will definitely choose the Holiday Inn VA Beach-Norfolk Conference Center, VA Beach for my stay. September 14, 2013
Rated 5.0 out of 5.0 by Great service Our stay was great. Bets I and Missy were very friendly and helpful and made us feel very welcome and comfortable. I highly recommend this Holiday Inn at 5655 Greenwich Road, Virginia Beach September 13, 2013
Rated 2.0 out of 5.0 by Restaurant and coffe Because of my business I stay at many Holiday Inns across the US. This one had to be the worst for two small reasons. The coffee or lack there of and the restaurant poor service. All Holiday Inn Expresses have breakfast and of course coffee and the regular Holiday Inns have coffee in the lobby. This one apprarently has coffee in lobby until 6:30 ish and then they take it away????? They have a little coffee shop that was open on Friday and Saturday but Sunday and Monday, labor day????? So on Monday we decided to try the restaurant, big mistake. Took awhile but when we got waited on waitress lost our order and had to come back and retake. This also happened to the table next to us. After waitress never came back to fill our coffee cups we got up and left. It is next door to another hotel so I would suggest staying there instead of this hotel. September 10, 2013
Rated 3.0 out of 5.0 by no pool Indoor pool closed apparently inside pool is seasonal which was not mentioned online & a disappointment to my family. Bed and room was very comfortable despite no tiolet paper one day other than that nice stay. Staff friendly. September 5, 2013
Rated 5.0 out of 5.0 by Excellent The hotel was nice the housekeeper name Deborah was vey nice and took care of us I will stay again. Very quite relaxing.' Pool was wonderful and location was around other stores and places you could eat as well. September 5, 2013
Rated 4.0 out of 5.0 by Good value The rooms were clean and the staff friendly. You can definitely tell it's an older hotel that has had a face lift. The bar and lobby area were very nice. The location was good with other restaurants not too far away. Easy access to the hwy. Overall it was a good experience. September 4, 2013
Rated 5.0 out of 5.0 by Comfortable Room and Exceptional Customer Service! I continue to choose this site because of its location but in particular the exceptional customer service guaranteed! The front desk is always poised and very courteous! The General Manager is warm and he displays a genuine concern for his guests as he often greets and asks the nature of the visit and then he extends his hand for whatever may be needed! The director of sales, Mae, is just OVERALL WONDERFUL!!! Neketha is very knowledgeable and is always so helpful and polite! I could go on-and-on! My church group doesn't want to go anywhere else except to this beautiful home away from home! Hats off to the general manager and his outstanding staff! September 4, 2013
Rated 3.0 out of 5.0 by Remodeled but maintained What attracted me to this hotel while looking for a place to stay in Virginia Beach was the fact that it was remodeled and the affordable rates. Although the remodeled look is very nice, the maintenance of the hotel is just average. The carpets were dirty and the building has an old hotel smell to it. The rooms were decorated well but the upkeep of that remodel is only satisfactory. The breakfast buffet is more than what a lot of hotels give you but we decided to try the menu on the 2nd day and actually preferred the buffet. The staff was extremely friendly and accommodating to us and reacted rather quickly to the toilet repair we requested. I am not sure if we would stay here again but I wouldn't discourage anyone from giving it a try. September 4, 2013
Rated 5.0 out of 5.0 by Friendly staff Excellent place to stay. Staff is friendly and helpful. Food is above average and the pool is awesome. Great rooms, easy to get to interstate. September 2, 2013
Rated 5.0 out of 5.0 by Helpful staff Nice clean comfortable room- staff was most helpful with rides to and from nearby medical facility. I plan to stay here on next visit to Norfolk. September 1, 2013
Rated 5.0 out of 5.0 by Customer Service! After a poor experience at Quality Suites we decided to try the Holiday Inn. I am glad we did. The front desk women were so kind after we told them about our experience. Jesita and Missy were fantastic!! The hotel was clean, well lite, and had wonderful staff members. August 27, 2013
Rated 4.0 out of 5.0 by Great location, Great service As a first time business customer, I was surprised at the degree of extra amenities that were included in the package. I enjoyed a complimentary full breakfast buffet and a full service dinner. The staff was extremely courteous; Lori & Ramona both were spectacular. The room was very clean and the bathroom spacious and modern. The noise level was very low. There was ample space in the lobby and a 3rd floor seating area. Security was good, although parking was tight. This is a great place to stay if you are visiting the Tidewater for business or for a family outing. It is a short driving distance to the beach and to other major attractions. August 25, 2013
Rated 2.0 out of 5.0 by There were 4 of us Towels for 3. Pillows for 3. 4 guests. Lotions in room were already opened and used. Was going to mention this during check out but nobody even asked how our stay was. Was the most expensive hotel on our family vacation and was looking forward to a great experience as hotel looked great on the web site. Family greatly disappointed. August 24, 2013
Rated 5.0 out of 5.0 by A wonderful staff I want to commend the staff of the Holiday Inn, Norfolk, for their patience and composure during a very hectic weekend. There were at least 3 family reunions and a cheerleading competition group all checking in on Friday afternoon of our stay. Because my husband has some mobility issues, we requested a change of room. Without hesitation, and with great courtesy, the front desk accommodated us. The rest of our stay was very nice, with clean and comfortable rooms and a friendly and fun staff. Thanks so much. August 24, 2013
Rated 5.0 out of 5.0 by Soccer Team Excitement Our club's entire boys soccer teams (ages 11-18) stayed at this hotel. Service was great, as was the value. Very close drive to nearby soccer fields. Outdoor pool was very nice. August 21, 2013
Rated 5.0 out of 5.0 by Great Stay! My kids didn't want to go back home :) The facility is beautiful, every picture they have on line is actuality. We enjoyed the kids meals for free in the beautiful restaurant that is on site. My husband and I couldn't enjoy the grown up amenities since the kids were with us! We will stay here again, very clean! August 19, 2013
Rated 1.0 out of 5.0 by Management and staff extremely lacking Beautiful renovations but simply lipstick on a pig. Rooms smell horribly of smoke (100% non-smoking?) Housekeeping entered room twice while sleeping and woke infant while do not disturb clearly hung. Housekeeping manager made excuses for his clearly untrained staff. Called the desk around 1230am for towels/face clothes and was rudely instructed to come down myself; however, there were 2 attendants at the desk... ??? Restaurant food wasnt at all bad but servers/ hostesses are to laxed as if its an inconvenience to serve us paying guests.Shuttle driver phil very unprofessional and not at all dressed appropriately for a Holiday Inn.Very disappointed and will not stay here again. No one cares and brand loyalty makes no difference in your experience. August 18, 2013
Rated 5.0 out of 5.0 by Location great Really great location and the staff always makes you feel welcome. August 17, 2013
Rated 3.0 out of 5.0 by Nice room Was very pleased with the room. Management was great and made the experience better. For the price and location it was nice. Was not to far from beach. August 16, 2013
Rated 4.0 out of 5.0 by Nice and Clean Overall, this hotel was very nicely designed and clean. In my opinion, the hotel is best suited for a business conference center than a family hotel. It has an outdoor pool, a large bar in the main lobby, an expresso room which closes early, conference rooms, and a restaurant. The front desk staff checked my family in and even called us at the beach to let us know that our room was ready. We appreciated this service. We will not use the restaurant again because we were kept waiting for thirty minutes and we never received our coffee. The young lady at the front desk actually kept us waiting through a phone order, left us to believe that she was getting our order and disappeared. The hostess saw us waiting and asked who was helping us. She checked on our order, only to tell us the young lady had gone to another floor. We were finally told that the coffee wasn't fresh and they were closing. We were offered to come back the next day for free coffee. We didn't return. August 16, 2013
Rated 5.0 out of 5.0 by Great Place! My second time at this hotel and I love it. They take care of their IHG members, great food at the restaurant, great workout facility, & comfortable rooms. Highly recommend! August 16, 2013
Rated 4.0 out of 5.0 by comfortable affordable The hotel was what I expected it was comfortable and priced nicely for the location. The location was was ideal . Easy access to and from the beach and local restrants and even located near an out patient care health care center for less forunate incidents August 16, 2013
Rated 3.0 out of 5.0 by Awoken at 6:30 AM by landscaper I don't think it's a good idea to wake up your guest at 6:30 AM to do your landscaping. There was a landscaper cutting the hedges by the pool at 6:30 AM. The noise was extremely loud. When your on vacation, you don't want to be woken up by the buzzing from a hedge cutter. The hotel and staff overall was nice. August 13, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service When we checked in, our room had a slight problem. I called the front desk and Missy at the front desk offered a room change. She not only gave us a new room, but gave us a service credit since we had a slight issue. The food at the restaurant was pretty good as well. I highly recommend this hotel as it stands by its service and does a good job with its front desk service check-in. The staff was extremely helpful and courteous. The hotel is neat and clean. Thanks for making our stay an enjoyable one. August 9, 2013
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