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Rated 4.2 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by Helpful staff Nice clean comfortable room- staff was most helpful with rides to and from nearby medical facility. I plan to stay here on next visit to Norfolk. September 1, 2013
Rated 5.0 out of 5.0 by Customer Service! After a poor experience at Quality Suites we decided to try the Holiday Inn. I am glad we did. The front desk women were so kind after we told them about our experience. Jesita and Missy were fantastic!! The hotel was clean, well lite, and had wonderful staff members. August 27, 2013
Rated 4.0 out of 5.0 by Great location, Great service As a first time business customer, I was surprised at the degree of extra amenities that were included in the package. I enjoyed a complimentary full breakfast buffet and a full service dinner. The staff was extremely courteous; Lori & Ramona both were spectacular. The room was very clean and the bathroom spacious and modern. The noise level was very low. There was ample space in the lobby and a 3rd floor seating area. Security was good, although parking was tight. This is a great place to stay if you are visiting the Tidewater for business or for a family outing. It is a short driving distance to the beach and to other major attractions. August 25, 2013
Rated 2.0 out of 5.0 by There were 4 of us Towels for 3. Pillows for 3. 4 guests. Lotions in room were already opened and used. Was going to mention this during check out but nobody even asked how our stay was. Was the most expensive hotel on our family vacation and was looking forward to a great experience as hotel looked great on the web site. Family greatly disappointed. August 24, 2013
Rated 5.0 out of 5.0 by A wonderful staff I want to commend the staff of the Holiday Inn, Norfolk, for their patience and composure during a very hectic weekend. There were at least 3 family reunions and a cheerleading competition group all checking in on Friday afternoon of our stay. Because my husband has some mobility issues, we requested a change of room. Without hesitation, and with great courtesy, the front desk accommodated us. The rest of our stay was very nice, with clean and comfortable rooms and a friendly and fun staff. Thanks so much. August 24, 2013
Rated 5.0 out of 5.0 by Soccer Team Excitement Our club's entire boys soccer teams (ages 11-18) stayed at this hotel. Service was great, as was the value. Very close drive to nearby soccer fields. Outdoor pool was very nice. August 21, 2013
Rated 5.0 out of 5.0 by Great Stay! My kids didn't want to go back home :) The facility is beautiful, every picture they have on line is actuality. We enjoyed the kids meals for free in the beautiful restaurant that is on site. My husband and I couldn't enjoy the grown up amenities since the kids were with us! We will stay here again, very clean! August 19, 2013
Rated 1.0 out of 5.0 by Management and staff extremely lacking Beautiful renovations but simply lipstick on a pig. Rooms smell horribly of smoke (100% non-smoking?) Housekeeping entered room twice while sleeping and woke infant while do not disturb clearly hung. Housekeeping manager made excuses for his clearly untrained staff. Called the desk around 1230am for towels/face clothes and was rudely instructed to come down myself; however, there were 2 attendants at the desk... ??? Restaurant food wasnt at all bad but servers/ hostesses are to laxed as if its an inconvenience to serve us paying guests.Shuttle driver phil very unprofessional and not at all dressed appropriately for a Holiday Inn.Very disappointed and will not stay here again. No one cares and brand loyalty makes no difference in your experience. August 18, 2013
Rated 5.0 out of 5.0 by Location great Really great location and the staff always makes you feel welcome. August 17, 2013
Rated 3.0 out of 5.0 by Nice room Was very pleased with the room. Management was great and made the experience better. For the price and location it was nice. Was not to far from beach. August 16, 2013
Rated 4.0 out of 5.0 by Nice and Clean Overall, this hotel was very nicely designed and clean. In my opinion, the hotel is best suited for a business conference center than a family hotel. It has an outdoor pool, a large bar in the main lobby, an expresso room which closes early, conference rooms, and a restaurant. The front desk staff checked my family in and even called us at the beach to let us know that our room was ready. We appreciated this service. We will not use the restaurant again because we were kept waiting for thirty minutes and we never received our coffee. The young lady at the front desk actually kept us waiting through a phone order, left us to believe that she was getting our order and disappeared. The hostess saw us waiting and asked who was helping us. She checked on our order, only to tell us the young lady had gone to another floor. We were finally told that the coffee wasn't fresh and they were closing. We were offered to come back the next day for free coffee. We didn't return. August 16, 2013
Rated 5.0 out of 5.0 by Great Place! My second time at this hotel and I love it. They take care of their IHG members, great food at the restaurant, great workout facility, & comfortable rooms. Highly recommend! August 16, 2013
Rated 4.0 out of 5.0 by comfortable affordable The hotel was what I expected it was comfortable and priced nicely for the location. The location was was ideal . Easy access to and from the beach and local restrants and even located near an out patient care health care center for less forunate incidents August 16, 2013
Rated 3.0 out of 5.0 by Awoken at 6:30 AM by landscaper I don't think it's a good idea to wake up your guest at 6:30 AM to do your landscaping. There was a landscaper cutting the hedges by the pool at 6:30 AM. The noise was extremely loud. When your on vacation, you don't want to be woken up by the buzzing from a hedge cutter. The hotel and staff overall was nice. August 13, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service When we checked in, our room had a slight problem. I called the front desk and Missy at the front desk offered a room change. She not only gave us a new room, but gave us a service credit since we had a slight issue. The food at the restaurant was pretty good as well. I highly recommend this hotel as it stands by its service and does a good job with its front desk service check-in. The staff was extremely helpful and courteous. The hotel is neat and clean. Thanks for making our stay an enjoyable one. August 9, 2013
Rated 4.0 out of 5.0 by VA Beach and Neptune Soccer Tournament Beautiful hotel, within easy access to IH64 and Virginia Beach area. August 9, 2013
Rated 4.0 out of 5.0 by Just okay!!!!! The hotel was nice but the staff needs to be retrained in customer service. I was given a dirty room when I checked in and I called for a blow dryer it took them 2 1/2 hours for them to bring it to me. Had to go to dinner with wet hair. August 9, 2013
Rated 5.0 out of 5.0 by Nice place Stayed three nights. Nice place, Quiet, ample parking August 5, 2013
Rated 5.0 out of 5.0 by Very clean and friendly staff I was extremely satisfied with this hotel. It was very clean and comfortable. The staff were very friendly and helpful when I asked for dinner recommendations. I would definitely recommend you stay here. August 5, 2013
Rated 5.0 out of 5.0 by Great Place for overnight business trip! This was my second stay at this property in the past year. Again wonderful experience, would stay here again! They offered an IHG members a bonus card with three unique options at this property, I took the pts option but I really appreciated that they offered it. August 5, 2013
Rated 3.0 out of 5.0 by Cigarette and burn marks We requested no smoking rooms. Our room smelled of stale cigarette smoke and the carpet had burn marks on it.there wasn't a free breakfast.teenagers in hall due to cheer leading competition. little children in hall in morning with no adult supervision August 4, 2013
Rated 5.0 out of 5.0 by Great Stay Everything was really great with one exception. Parking is definitely a problem at this location. The whole lot is full and you have to drive around the entire hotel at least once before finding a spot and its usually quite a ways away from the building. Then there is only one set of elevators that go to the top floor and they are in the very front of the hotel. So not only do you have have to walk all the way through the entire parking lot just to get to an entrance you have to walk through the entire hotel just to get to the elevators. Aside from this inconvenience every time I returned to the room, my stay was awesome. Great rooms, comfortable beds, amazing showers, clean, and spectacular services. August 4, 2013
Rated 4.0 out of 5.0 by Overall good experience Good location, seemed to be in a safe area. Convenient to beach. Quiet at night. Room was very clean. Cons-room wasn't ready when I got there (2:40) and they had NO IDEA when it would be ready. The correct response should have been at 3:00 since that is check in time.They told me they would call when it was ready but they did not. August 3, 2013
Rated 4.0 out of 5.0 by Always have a good time This is our third time staying there and we always end up having a great time. You can either relax by pool or drive 15 minutes to oceanfront for Virginia Beach. It's not far at all and beats paying oceanfront prices! Options to eat inside the hotel are suitable with options on menu...and happy hour prices are very reasonable with a fun bartender to make the time enjoyable! August 2, 2013
Rated 4.0 out of 5.0 by Cancelation problem Only thing that was wrong is my family and I booked 3 rooms under my name. However, multiply credit cards was used to hold the rooms. During reservation process the representative did not advise us that they would cancel our rooms prior to arrival if one day room few was not available the day of arrival. However, I called in the day before to provide the updated credit card info for all of my rooms. My additional family member room was canceled because the representative that was provided the updated credit card information did not add the correct expiration information per our bank teller. The hotel did not provide my family with a room, they turned them away because they was over booked. We drove 11 hours to stay at this hotel and they did not provide my family with any accommodation to stay at a chain of hotels in their group. Family was forced to stay at hotels that was not up to our standards. The hotel manager (Robert) advised to contact him the next day and he would see what he can do. However, he could not provide anything given the fact the hotel had rooms available online on 7/27/2013. The hotel manager never contacted me to even provide a discount on another day at their hotel chain as stated during our conversation. Very displeased with the arrangement of the staff and management of this hotel during the reservation process. However, the hotel was nice and pleasant to stay, given the fact my family wasn't their with me the whole night. August 2, 2013
Rated 4.0 out of 5.0 by Great Pool, Rooms, and Service Great hotel and close to the beach, shopping, and eating places. Friendly staff and comfortable beds. August 2, 2013
Rated 3.0 out of 5.0 by Comfy room, needs beach shuttle The room was pretty standard and nice. It was annoying driving myself to the beach and back because we had to deal with parking at the beach -- it'd be great if the hotel had a shuttle. Also, breakfast wasn't free and reception was pretty slow. But it was cheaper than most other options around, so it was fine. The lobby area was really nice with lots of couches and a bar. August 2, 2013
Rated 5.0 out of 5.0 by Great Stay! I thoroughly enjoyed my stay at this Holiday Inn, especially since it was a short notice stay. July 27, 2013
Rated 4.0 out of 5.0 by Good Stay Holiday Inn is always my travel stay Hotel. However, I was appointed with this stay. My first assigned room was not comfortable. The air conditioner was not working. We given another room (518 to 525). The bed seemed broken, sunken on one side. The air conditioner was so loud, we had to turn it off just to sleep. We were asked to reuse our towels. Not a problem, but it would be helpful to install a towel bar on the wall behind the bathroom door to hang the towels to dry. Also a towel rack above the toilet or on the wall near the mirror for the towels to dry. Once a towel is used, the customer can only leave them on the tub or top of the toilet. I love Holiday Inn and will always stay at Holiday Inn, but I think just a few changes would make a big difference. July 26, 2013
Rated 2.0 out of 5.0 by Loud I recently stayed at this hotel with my family. I reserved a room with two queen beds and when I checked in I was given a room with one king bed. This was very inconvenient, my family wanted their own beds. I was told that that was all that was available. The room we were given had a window that overlooked the lobby area. Do not stay in a room with these windows. The lobby area echoes and if people are talking very loud, you will be able to hear them in your room. Throughout most of the night, the lobby area was very loud, echoing into my room, making it very difficult to sleep. I could hear people running down the hallway late at night and people were also talking in the hallway next to the elevator and we could hear everything in the room. We ended up leaving in the middle of the night due to how uncomfortable our stay was. When we left people were still loud and we were still able to hear the people in the lobby area. July 18, 2013
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