Rated 4.2 out of 5 by 237
Rated 5.0 out of 5.0 by SoccerManager Soccer Team Excitement
Our club's entire boys soccer teams (ages 11-18) stayed at this hotel. Service was great, as was the value. Very close drive to nearby soccer fields. Outdoor pool was very nice.
August 21, 2013
Rated 5.0 out of 5.0 by TheYoungs2013 Great Stay! My kids didn't want to go back home :)
The facility is beautiful, every picture they have on line is actuality. We enjoyed the kids meals for free in the beautiful restaurant that is on site. My husband and I couldn't enjoy the grown up amenities since the kids were with us! We will stay here again, very clean!
August 19, 2013
Rated 1.0 out of 5.0 by Daphne602 Management and staff extremely lacking
Beautiful renovations but simply lipstick on a pig. Rooms smell horribly of smoke (100% non-smoking?) Housekeeping entered room twice while sleeping and woke infant while do not disturb clearly hung. Housekeeping manager made excuses for his clearly untrained staff. Called the desk around 1230am for towels/face clothes and was rudely instructed to come down myself; however, there were 2 attendants at the desk... ??? Restaurant food wasnt at all bad but servers/ hostesses are to laxed as if its an inconvenience to serve us paying guests.Shuttle driver phil very unprofessional and not at all dressed appropriately for a Holiday Inn.Very disappointed and will not stay here again. No one cares and brand loyalty makes no difference in your experience.
August 18, 2013
Rated 5.0 out of 5.0 by Lenny Location great
Really great location and the staff always makes you feel welcome.
August 17, 2013
Rated 3.0 out of 5.0 by merando Nice room
Was very pleased with the room. Management was great and made the experience better. For the price and location it was nice. Was not to far from beach.
August 16, 2013
Rated 4.0 out of 5.0 by Tricie Nice and Clean
Overall, this hotel was very nicely designed and clean. In my opinion, the hotel is best suited for a business conference center than a family hotel. It has an outdoor pool, a large bar in the main lobby, an expresso room which closes early, conference rooms, and a restaurant. The front desk staff checked my family in and even called us at the beach to let us know that our room was ready. We appreciated this service. We will not use the restaurant again because we were kept waiting for thirty minutes and we never received our coffee. The young lady at the front desk actually kept us waiting through a phone order, left us to believe that she was getting our order and disappeared. The hostess saw us waiting and asked who was helping us. She checked on our order, only to tell us the young lady had gone to another floor. We were finally told that the coffee wasn't fresh and they were closing. We were offered to come back the next day for free coffee. We didn't return.
August 16, 2013
Rated 5.0 out of 5.0 by akw007runner Great Place!
My second time at this hotel and I love it. They take care of their IHG members, great food at the restaurant, great workout facility, & comfortable rooms.
August 16, 2013
Rated 4.0 out of 5.0 by sundae comfortable affordable
The hotel was what I expected it was comfortable and priced nicely for the location. The location was was ideal . Easy access to and from the beach and local restrants and even located near an out patient care health care center for less forunate incidents
August 16, 2013
Rated 3.0 out of 5.0 by 87shawn1 Awoken at 6:30 AM by landscaper
I don't think it's a good idea to wake up your guest at 6:30 AM to do your landscaping. There was a landscaper cutting the hedges by the pool at 6:30 AM. The noise was extremely loud. When your on vacation, you don't want to be woken up by the buzzing from a hedge cutter. The hotel and staff overall was nice.
August 13, 2013
Rated 5.0 out of 5.0 by Holly22 Excellent Customer Service
When we checked in, our room had a slight problem. I called the front desk and Missy at the front desk offered a room change. She not only gave us a new room, but gave us a service credit since we had a slight issue. The food at the restaurant was pretty good as well. I highly recommend this hotel as it stands by its service and does a good job with its front desk service check-in. The staff was extremely helpful and courteous. The hotel is neat and clean. Thanks for making our stay an enjoyable one.
August 9, 2013
Rated 4.0 out of 5.0 by sooperfly VA Beach and Neptune Soccer Tournament
Beautiful hotel, within easy access to IH64 and Virginia Beach area.
August 9, 2013
Rated 4.0 out of 5.0 by TI56 Just okay!!!!!
The hotel was nice but the staff needs to be retrained in customer service. I was given a dirty room when I checked in and I called for a blow dryer it took them 2 1/2 hours for them to bring it to me. Had to go to dinner with wet hair.
August 9, 2013
Rated 5.0 out of 5.0 by davef66 Nice place
Stayed three nights. Nice place, Quiet, ample parking
August 5, 2013
Rated 5.0 out of 5.0 by kcoop73 Very clean and friendly staff
I was extremely satisfied with this hotel. It was very clean and comfortable. The staff were very friendly and helpful when I asked for dinner recommendations. I would definitely recommend you stay here.
August 5, 2013
Rated 5.0 out of 5.0 by akw007runner Great Place for overnight business trip!
This was my second stay at this property in the past year. Again wonderful experience, would stay here again! They offered an IHG members a bonus card with three unique options at this property, I took the pts option but I really appreciated that they offered it.
August 5, 2013
Rated 3.0 out of 5.0 by Kimmer50 Cigarette and burn marks
We requested no smoking rooms. Our room smelled of stale cigarette smoke and the carpet had burn marks on it.there wasn't a free breakfast.teenagers in hall due to cheer leading competition.
little children in hall in morning with no adult supervision
August 4, 2013
Rated 5.0 out of 5.0 by Tilford757 Great Stay
Everything was really great with one exception. Parking is definitely a problem at this location. The whole lot is full and you have to drive around the entire hotel at least once before finding a spot and its usually quite a ways away from the building. Then there is only one set of elevators that go to the top floor and they are in the very front of the hotel. So not only do you have have to walk all the way through the entire parking lot just to get to an entrance you have to walk through the entire hotel just to get to the elevators. Aside from this inconvenience every time I returned to the room, my stay was awesome. Great rooms, comfortable beds, amazing showers, clean, and spectacular services.
August 4, 2013
Rated 4.0 out of 5.0 by Dawn34 Overall good experience
Good location, seemed to be in a safe area. Convenient to beach. Quiet at night. Room was very clean.
Cons-room wasn't ready when I got there (2:40) and they had NO IDEA when it would be ready. The correct response should have been at 3:00 since that is check in time.They told me they would call when it was ready but they did not.
August 3, 2013
Rated 4.0 out of 5.0 by GerDee Always have a good time
This is our third time staying there and we always end up having a great time. You can either relax by pool or drive 15 minutes to oceanfront for Virginia Beach. It's not far at all and beats paying oceanfront prices!
Options to eat inside the hotel are suitable with options on menu...and happy hour prices are very reasonable with a fun bartender to make the time enjoyable!
August 2, 2013
Rated 4.0 out of 5.0 by Simp2013 Cancelation problem
Only thing that was wrong is my family and I booked 3 rooms under my name. However, multiply credit cards was used to hold the rooms. During reservation process the representative did not advise us that they would cancel our rooms prior to arrival if one day room few was not available the day of arrival. However, I called in the day before to provide the updated credit card info for all of my rooms. My additional family member room was canceled because the representative that was provided the updated credit card information did not add the correct expiration information per our bank teller. The hotel did not provide my family with a room, they turned them away because they was over booked. We drove 11 hours to stay at this hotel and they did not provide my family with any accommodation to stay at a chain of hotels in their group. Family was forced to stay at hotels that was not up to our standards. The hotel manager (Robert) advised to contact him the next day and he would see what he can do. However, he could not provide anything given the fact the hotel had rooms available online on 7/27/2013. The hotel manager never contacted me to even provide a discount on another day at their hotel chain as stated during our conversation. Very displeased with the arrangement of the staff and management of this hotel during the reservation process. However, the hotel was nice and pleasant to stay, given the fact my family wasn't their with me the whole night.
August 2, 2013
Rated 4.0 out of 5.0 by Tricia64 Great Pool, Rooms, and Service
Great hotel and close to the beach, shopping, and eating places. Friendly staff and comfortable beds.
August 2, 2013
Rated 3.0 out of 5.0 by CaliforniaGirl27 Comfy room, needs beach shuttle
The room was pretty standard and nice. It was annoying driving myself to the beach and back because we had to deal with parking at the beach -- it'd be great if the hotel had a shuttle.
Also, breakfast wasn't free and reception was pretty slow. But it was cheaper than most other options around, so it was fine. The lobby area was really nice with lots of couches and a bar.
August 2, 2013
Rated 5.0 out of 5.0 by Caspox Great Stay!
I thoroughly enjoyed my stay at this Holiday Inn, especially since it was a short notice stay.
July 27, 2013
Rated 4.0 out of 5.0 by Clo58 Good Stay
Holiday Inn is always my travel stay Hotel. However, I was appointed with this stay. My first assigned room was not comfortable. The air conditioner was not working. We given another room (518 to 525). The bed seemed broken, sunken on one side. The air conditioner was so loud, we had to turn it off just to sleep.
We were asked to reuse our towels. Not a problem, but it would be helpful to install a towel bar on the wall behind the bathroom door to hang the towels to dry. Also a towel rack above the toilet or on the wall near the mirror for the towels to dry. Once a towel is used, the customer can only leave them on the tub or top of the toilet. I love Holiday Inn and will always stay at Holiday Inn, but I think just a few changes would make a big difference.
July 26, 2013
Rated 2.0 out of 5.0 by FamilyTraveler99 Loud
I recently stayed at this hotel with my family. I reserved a room with two queen beds and when I checked in I was given a room with one king bed. This was very inconvenient, my family wanted their own beds. I was told that that was all that was available. The room we were given had a window that overlooked the lobby area. Do not stay in a room with these windows. The lobby area echoes and if people are talking very loud, you will be able to hear them in your room. Throughout most of the night, the lobby area was very loud, echoing into my room, making it very difficult to sleep. I could hear people running down the hallway late at night and people were also talking in the hallway next to the elevator and we could hear everything in the room. We ended up leaving in the middle of the night due to how uncomfortable our stay was. When we left people were still loud and we were still able to hear the people in the lobby area.
July 18, 2013
Rated 1.0 out of 5.0 by ksn8tiv Not Worth the Price
We had stayed at this hotel 2 years ago in a King Suite and enjoyed it so much we decided to spend the money and stay in an equivalent suite again but the results were much different this time.
The front desk staff only acknowledged us on the evening check in. Not even a smile...they were too busy visiting with each other or on the phone...total indifference on their part.
Room Key cards did not work on 4 of our 8 nights and front desk staff replied as if from a script “Sorry for your inconvenience” without any sense of the inconvenience to guests.
Air conditioning unit was shut down by housekeeping on 2 days out of 8 after cleaning. We were advised to write a note each day so they would leave it on. We also had to include in the note to leave the draperies closed as we faced the setting sun and the room was very warm when we returned even with the air conditioner working. The air conditioner fan had one speed and that was HIGH...the low and auto setting did not work and it was equivalent to sleeping with a jet blower.
Clicking noise every 50 to 60 seconds which sounded like a compressor overheating and restarting(seems to be in the locked utility room adjacent to our restroom) continued all day and night.
Coffee pot is in a cupboard unit with absolutely no convenient electrical outlets within 15 feet.
Electrical outlet was in back of the sectional making it extremely inconvenient to get to.
Wi-Fi capability is basically useless…700kbps…essentially 2-3 times faster than dial-up and only one person could get online. Was essentially unavailable on 5 out of 8 nights for both of us.
Microwave had the wrong size rotating plate in it and screeched when it ran.
Did they really need to put and 8 day stay in a pool facing room? Loud yelling and hollering until 11pm and after as the pool did not close as scheduled on 2 evenings as posted. (We were on the 6th floor).
Bathroom sink faucet drain was broken and the drain could not be closed to fill with water.
Light switch on the lamp nearest the night stand next to the windows is broken rendering it useless.
Shower had mildewed grout.
The maid saw us in the hall on the day before we checked out and asked if tomorrow was the day we checked out and I replied "Yes". Her response was "Well, I guess someone else will get my tip." (Had we not had to tell them in a note each day about the drapes and ac a tip might have been an option but that comment would have sealed the fate...do not ask the patron for a tip!)
The restaurant, bar and coffee shop staff were all friendly and courteous even when having difficulties with register issues.
The HDTV was nice and the ability to swivel it to where you were in the suite was a plus.
Needless to say, having spent the money we did this hotel was not worth it and we will not be staying here again. We were very disappointed.
July 16, 2013
Rated 2.0 out of 5.0 by KevinPa Expensive for a budget hotel
we stayed here for one night and most likely won't return. Let's start with the staff. One of the cleaning maids was yelling and banging her hands against the wall- for what I don't know. Second, we went to Ashley's for dinner- I had the sirloin steak( special) and it was cut up roast beef. The picture of it in the elevator was nothing like I was given. Plus for 2 adults( each had 2 beers) and 2 kids meals- it was 90.00- really? This is not fine dining. I will say the waitresses and hostess were extremely nice. Last but not least was the pool. It had a layer of film in the corners- not sure what it was but it was disgusting. Also the hot tub and interior pool were closed. We travel a lot and will re-think a Holiday Inn again
July 11, 2013
Rated 5.0 out of 5.0 by Threads Great place to stay.
I stayed at your hotel for five days during the recent Navy Musicians Associate annual get together. The room was clean and neat and the room attendants did a good job of keeping it that way. The bed-a king-was extremely comfortable. The room rate was very reasonable.
All the food service venues served excellent food and drinks. I will say that I thought the drinks were over priced.
We all appreciated the availability of water and coffee throughout each day. The facility was more than adequate for our needs and the hotel personnel were all very helpful and friendly.
The outdoor pool was most inviting. However, I did miss a hot tub/whirlpool and would also miss an in door pool in the colder seasons.
I would not hesitate to recommend this hotel to anyone on vacation or involved with business. Also, the hotel has the facilities and personnel to host small or large groups.
July 7, 2013
Rated 5.0 out of 5.0 by Shultz Always a winner!
We have stayed here many times and have always enjoyed our stay. Service is always friendly, courteous, and prompt. The rooms are always comfortable, clean, and nice. My Navy Musicians Association really selected a winner when they chose Holiday Inn Virginia - Norfolk. We'll come again each year.
July 5, 2013
Rated 1.0 out of 5.0 Do not stay here
This place is not worth the money. I stay in a lot of hotels and this one is one of the worst. No coffee, no breakfast, wet carpet in the rooms, ect.... Do yourself a favor and stay somewhere else.
July 4, 2013