Rated 4.2 out of 5 by 212
Rated 1.0 out of 5.0 by ksn8tiv Not Worth the Price
We had stayed at this hotel 2 years ago in a King Suite and enjoyed it so much we decided to spend the money and stay in an equivalent suite again but the results were much different this time.
The front desk staff only acknowledged us on the evening check in. Not even a smile...they were too busy visiting with each other or on the phone...total indifference on their part.
Room Key cards did not work on 4 of our 8 nights and front desk staff replied as if from a script “Sorry for your inconvenience” without any sense of the inconvenience to guests.
Air conditioning unit was shut down by housekeeping on 2 days out of 8 after cleaning. We were advised to write a note each day so they would leave it on. We also had to include in the note to leave the draperies closed as we faced the setting sun and the room was very warm when we returned even with the air conditioner working. The air conditioner fan had one speed and that was HIGH...the low and auto setting did not work and it was equivalent to sleeping with a jet blower.
Clicking noise every 50 to 60 seconds which sounded like a compressor overheating and restarting(seems to be in the locked utility room adjacent to our restroom) continued all day and night.
Coffee pot is in a cupboard unit with absolutely no convenient electrical outlets within 15 feet.
Electrical outlet was in back of the sectional making it extremely inconvenient to get to.
Wi-Fi capability is basically useless…700kbps…essentially 2-3 times faster than dial-up and only one person could get online. Was essentially unavailable on 5 out of 8 nights for both of us.
Microwave had the wrong size rotating plate in it and screeched when it ran.
Did they really need to put and 8 day stay in a pool facing room? Loud yelling and hollering until 11pm and after as the pool did not close as scheduled on 2 evenings as posted. (We were on the 6th floor).
Bathroom sink faucet drain was broken and the drain could not be closed to fill with water.
Light switch on the lamp nearest the night stand next to the windows is broken rendering it useless.
Shower had mildewed grout.
The maid saw us in the hall on the day before we checked out and asked if tomorrow was the day we checked out and I replied "Yes". Her response was "Well, I guess someone else will get my tip." (Had we not had to tell them in a note each day about the drapes and ac a tip might have been an option but that comment would have sealed the fate...do not ask the patron for a tip!)
The restaurant, bar and coffee shop staff were all friendly and courteous even when having difficulties with register issues.
The HDTV was nice and the ability to swivel it to where you were in the suite was a plus.
Needless to say, having spent the money we did this hotel was not worth it and we will not be staying here again. We were very disappointed.
July 16, 2013
Rated 2.0 out of 5.0 by KevinPa Expensive for a budget hotel
we stayed here for one night and most likely won't return. Let's start with the staff. One of the cleaning maids was yelling and banging her hands against the wall- for what I don't know. Second, we went to Ashley's for dinner- I had the sirloin steak( special) and it was cut up roast beef. The picture of it in the elevator was nothing like I was given. Plus for 2 adults( each had 2 beers) and 2 kids meals- it was 90.00- really? This is not fine dining. I will say the waitresses and hostess were extremely nice. Last but not least was the pool. It had a layer of film in the corners- not sure what it was but it was disgusting. Also the hot tub and interior pool were closed. We travel a lot and will re-think a Holiday Inn again
July 11, 2013
Rated 5.0 out of 5.0 by Threads Great place to stay.
I stayed at your hotel for five days during the recent Navy Musicians Associate annual get together. The room was clean and neat and the room attendants did a good job of keeping it that way. The bed-a king-was extremely comfortable. The room rate was very reasonable.
All the food service venues served excellent food and drinks. I will say that I thought the drinks were over priced.
We all appreciated the availability of water and coffee throughout each day. The facility was more than adequate for our needs and the hotel personnel were all very helpful and friendly.
The outdoor pool was most inviting. However, I did miss a hot tub/whirlpool and would also miss an in door pool in the colder seasons.
I would not hesitate to recommend this hotel to anyone on vacation or involved with business. Also, the hotel has the facilities and personnel to host small or large groups.
July 7, 2013
Rated 5.0 out of 5.0 by Shultz Always a winner!
We have stayed here many times and have always enjoyed our stay. Service is always friendly, courteous, and prompt. The rooms are always comfortable, clean, and nice. My Navy Musicians Association really selected a winner when they chose Holiday Inn Virginia - Norfolk. We'll come again each year.
July 5, 2013
Rated 1.0 out of 5.0 Do not stay here
This place is not worth the money. I stay in a lot of hotels and this one is one of the worst. No coffee, no breakfast, wet carpet in the rooms, ect.... Do yourself a favor and stay somewhere else.
July 4, 2013
Rated 5.0 out of 5.0 by goalie3 great room
completely satisfied. Great overall experience. Would recommend this place to a friend.
June 22, 2013
Rated 5.0 out of 5.0 by Mingle Very Good
As we were staying for a furenal our stay was not for a happy ocasion. After the cematay the family had a little reception at the Inn as we would have to check out before it was over I asked the front desk if there would be a place for us to change for our 6 Hr. ride back to NJ. The lady said as you are club member you can keep your room till 2;00 PP and longer if need be.. We thought that was exceptunal!!!!!!!!.
June 18, 2013
Rated 3.0 out of 5.0 by marineraider Great hotel-staff not so much
I have been staying at this location for 10 or 12 years, I am reluctant to return and do not think I will recommend this property. I see no priority club recognition. Recently the staffs have been border line rude; as an example on check out I find no one at the desk (it is 5 AM). After waiting 15 minutes a man drives up in a van and looks at me with contempt. He then looks around in the van and slowly enters the hotel and goes behind the desk. Not ever looking at me or speaking. I state I need to check out, stating my name and room number. Still he never acknowledges my being on the planet. After moving over to another area he repeats my room number. After I confirmed the number he lays a receipt on the desk top and walks off, never spoke another word. My last check out was not as bad but still ridiculous in the events. Maybe the staff needs to be briefed on customer relations.
June 18, 2013
Rated 5.0 out of 5.0 by rbj711 Virginia Beach!
Enjoyed the hotel, the staff and the church service offered in the hotel! Great room and staff!
May 31, 2013
Rated 5.0 out of 5.0 by Tom389 Enjoyable Stay
Enjoyed my stay as usual. Did notice the vending machine near my room (435) dispensed hot sodas though. Otherwise my time there was excellent.
May 25, 2013
Rated 5.0 out of 5.0 by HermanB Fantastic Staff from the shuttle drivers to the housekeping and everyone i
Everything was as you would expect and then add 100%. Great stay!
May 21, 2013
Rated 1.0 out of 5.0 by ConcernedParent Lack of personal responsibility on Hotel's part
This hotel was hosting the "Blood at the Beach" convention and still decided it was OK to accept a reservation for a 13 and 17 year old girls volleyball team. The security was NON-existent as my 17 year old daughter was being harassed and literally chased by someone dressed as a clown. As a hotel, you have a RESPONSIBILITY to advise your guests when something like this is going on. The volleyball players on these teams were literally TRAPPED in their hotel rooms as they were scared to go out of their room....not that I, as the chaperone, would have considered LETTING them out of their rooms!
May 21, 2013
Rated 5.0 out of 5.0 by sgtrock0 Best Trip to the Beach for work yet
I and my firm will be staying at the Greenwich Rd Holiday Inn location again for sure.
Service , Rooms , Overall Stay Was Great.!
Staff went out of thier way to make us comfortable.
May 19, 2013
Rated 4.0 out of 5.0 by AJ75 Room and comfort great but.......
I stayed here for a convention, considering that this Holiday Inn is equipped for such an event, you would think they would be capable of handling high volume of guests. Room service was over an hour late. Which was surprising since we hung the order on the door, and it was picked up about 3am. Had they notified us, it may have not been a problem. Go to the dinning room to grab a quick cup of coffee and a bagel on the fly, no coffee. There is now a 15 minute wait with more guests adding to increasing coffee line. Rooms were comfortable and clean. The kitchen staff needs to get it together.
May 19, 2013
Rated 5.0 out of 5.0 by fenderbender1 Nice hotel with GREAT STAFF!
The rooms at this hotel are clean and comfortable. I found them to be average for the cost. What truly made our stay was the WONDERFUL STAFF!! My family was there for the BATB convention and your staff went above and beyond! I can't say enough nice things about all of them!! I look forward to my next stay!
May 17, 2013
Rated 4.0 out of 5.0 by AngieP Nice room and comfortable bed
This was my first time to Virginia Beach. My room at the Holiday Inn Express was beautifully decorated and the bed was very comfortable. The lobby was wonderfully decorated. I would not hesitate to suggest this hotel to others. I truly had a good nights sleep.
May 12, 2013
Rated 4.0 out of 5.0 by Thina Very Nice Hotel
This was a very nice hotel, comfortable, and affordable, with up to date amenities. My family and I enjoyed our stay. The beds were comfortable, clean room, and bathroom. The staff was wonderful, and we would recommend staying here. The only thing is there were a lot of kids staying the same weekend, and someone pulled the fire alarm very early in the morning, but that didn't take away the overall niceness of our stay, just annoying.
May 6, 2013
Rated 5.0 out of 5.0 by aljo1 great place
This is a great place to stay. They ALWAYS reconize me as a priority and upgrade me when they can. The last two times I have been there they upgraded me to a WONDERFUL room.
May 6, 2013
Rated 5.0 out of 5.0 by Training Affordable Restaurant
Most hotel restaurants seem to be chains or expensive. This one was great. Very affordable comfort food. Very good Baked Ziti. My wife enjoied the daily specials.
May 4, 2013
Rated 5.0 out of 5.0 by Tw1llow Great customer service and excellent room
Had a wonderful time at this hotel and was able to enjoy the conference I attended without incident. The room decor was upscale and comfortable and clean. I did not partake of any food services as the conference provided, but if the same amount of care and detail is given to dining, etc. then I am sure it would have been a five-star experience. Hope my group hold their annual conference there next year, if so, then I will be seeing you all!
May 2, 2013
Rated 4.0 out of 5.0 by LoveVirginiaBeach Great location, excellent staff and service
This was our family's second time staying at the Holiday Inn on Greenwich Rd. in Virginia Beach and we were more than pleased with our accommodations, staff, service and food. Our room was clean, comfortable, quiet (which is very important to us) and affordable on our budget. We look forward to returning.
April 26, 2013
Rated 5.0 out of 5.0 by Lenny Another work trip
The staff is always great there they really make you fill welcome.
The changes you made in the resturant really paid off the food was better.
April 25, 2013
Rated 4.0 out of 5.0 by aquadude STAFF
Keep the room lady Deborah & the front desk lady Branica around they we're great!!!!!!!!
April 22, 2013
Rated 5.0 out of 5.0 by StefanieB Beautiful property!
This hotel is beautiful and comfortable. I loved the shower, bed, and décor. The restaurant had a great buffet for a very reasonable price. We were there with a large group, and our group rate was more than a good deal! The only thing that wasn't perfect was the hairdryer in our room, which only blew cold air. However, I'm sure if I'd taken the time to ask for a new one it would have been taken care of. I will definitely stay at this hotel again.
April 21, 2013
Rated 4.0 out of 5.0 by Paljoey Great Management, but not perfect.
Well, this Holiday Inn is head and shoulders above most of the breed. Rooms are newish, clean and up-dated. Public rooms are beautiful. Staff is right on top of things. But: TV channels did not include PBS and analog channels were dreadful. It means to me that when they updated the hotel they did not upgrade to fiberoptics. Food was irresponsibly average to bad. I realize that conventions and meetings is what the food service is set up to serve but, undercooked fried eggs? Come on!
An omelet, another morning looked good but was so overcooked it was rubbery. Do not have the nachos on a dare. Not good. Service in the dining room was splendid... but ... perhaps the chef should take one of his better people away from banquets and put them on regular food service. So: over all good to excellent: TV and food not so good.
April 20, 2013
Rated 5.0 out of 5.0 by Pyrroman Speedy check-in great stay
Thank you to the Staff at Holiday Inn VA. Beach North.
They all made the stay comfortable and enjoyable.
Especially our Server at evening meals Caroline.
April 19, 2013
Rated 5.0 out of 5.0 by charlese33 Staff Attention
All the necessities were so well taken care of that you hardly noticed the staff doing their job. It all happened seamlessly and quietly. Everything was just as it should be.
April 19, 2013
Rated 3.0 out of 5.0 by frequentbiztraveler Middle of the road - stayed worse, stayed better
I stay here every few months, not because I love it, but because it is convenient and rates are competitive. The rooms are "OK", although some of the furniture is tired. Like the flatscreens, like the large shower (no tub), but the "retro" desk chairs and furniture in the king rooms, i dont like so much. Carpet feels a little questionable on bare feet. Looks like an aging hotel that has been updated.
The CafeExpress coffee area is not open year round. When not open, guests can have breakfast in the resturant (breakfast buffet), which is a good value.
Definitely not luxrious, but absolutely comfortable and clean.
April 17, 2013
Rated 5.0 out of 5.0 by floridaguy Handicapped Room
The roll in shower area was very nice. The room was tight for my wheelchair, but not impossible to get around.
April 16, 2013
Rated 2.0 out of 5.0 by MACAW Quickly becoming a low end hotel
Because the huge volume of contractors that apparently make this location their home during the week, the hotel is starting to feel like a Red Roof. Not because of the fact that contractors are staying there but because of the way they are allowed to live at the property. When walking through the parking lot, there are numerous glass door staying wide open with people laying on their beds and lots of people congregating outside for patio parties and cook outs. I noticed 3 grills going at one time and when I was checking in a Airline Pilot made, what was evidently, his 3 call to the front desk complaining of noice and smoke from grills. He probably will not return. If this hotel is going to allow this, they need to designate an area for grilling and partying away from where others sleep and rest. When traveling not everyone works the same hours.
April 15, 2013