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Rated 4.3 out of 5 by 430 reviewers.
Rated 5.0 out of 5.0 by Overall great hotel! We will be returning to this hotel in the future! Pros: *Staff were, overall, great and accommodating. There usually seems to be one or two at every establishment that need to "brush up" on customer service skills. Except for one or two staff, it is evident that staff go through extensive customer satisfaction training- this includes front desk, cleaning staff, maintence, restaurant staff, valet, children's room staff, etc. Overall, they do an awesome job!! *The hotel was beautiful and clean,rooms were spacious, bathrooms were well lit, beds were extremely comfortable, pools were great (especially the outdoor pool by the bar), breakfast buffet was outstanding, pool side bar and restaurant had great food and drinks, and ocean views were breathtaking! Cons: *No safe in room! They offer safe deposit boxes at front desk, but not real convenient and they are small. It is a double key system and you need to show photo ID when you get back into your box. Well, if your photo ID is in your wallet (which of course is in the safe deposit box when you go to the ocean) then your photo ID is in the box. The front desk staff said if your ID is locked up, then they can ask other questions that only you would know. We did not use this box. We found an alternate solution. *We were not identified as Platinum Elite members at check in and perks were not offered for being at such status. We had to ask. We were given 1 free breakfast per day as a perk for the 3 of us, but upon review of my charges when I returned home, I realized I was charged for an extra breakfast on one of the 5 mornings. Even though we signed the "free breakfast slip" at the restaurant- we were still charged. We used a credit card for purchases, to make it easier for us to track our expenses when we returned home. My advice (and what I will do next time) is use cash, then you know exactly what you are paying. The receipt that was returned to me from the waitress did not reflect the extra charge. I guess she swiped my card one too many times!! If it had been more than $16.00, I would have called the hotel when I reviewed my account and requested a credit. *The lamps in the room had electric outlets on them that did not work- the plugs seemed warn out. I ended up unplugging the alarm clock from the wall outlet and using that outlet to meet my needs. *The hotel is at the far end of the board walk. Which is great for privacy and a quieter setting, but really far from dining and entertainment on the board walk. My advice- learn how to ride the "Wave" bus. It runs the entire length of the board walk and picks up and drops off right outside the hotel. The cost for this summer was $2.00 per person for "ride all day". So worth the money. I suggest that you learn how to ride it. Just get on the bus and ask the driver- they are very friendly and will give you directions on what to do. Other than these few cons, the over all stay was fabulous and I will return! August 23, 2014
Rated 5.0 out of 5.0 by Best hotel on the beach! I've been visiting Virginia Beach for over 30 years and I must say, this is my favorite place! It has it all, plus a few surprises. Not only is there an awesome oceanfront pool with waterside food/beverage service, but they also have an on onsite mini waterpark. Plus, there are multiple amenities for the kids, including an activities center and a real movie theatre that is open until late at night. Recently renovated, this hotel is a fabulous destination for one night or the whole week... August 22, 2014
Rated 5.0 out of 5.0 by Great place to stay. This is a great place to stay. The staff is very friendly, and the hotel is very clean. It's a great place to stay with kids. Can't wait to come back next year. August 22, 2014
Rated 3.0 out of 5.0 by Items removed from room on day of check out Overall our stay was good and many of the staff were great. It was unfortunate that at check out, we had requested a late check out. While we were out of the room loading some of our luggage the room was entered and some items were removed and the room was left unsecure. When reporting to the front desk although the initial response of concern the body lauguage turned to whatever! it wasn't of much value. The items were returned but the items were delivered by someone who showed little or no concern dumping the items on the reception desk and walking away without any comment. Iwould have expected more concern and better customer service than I recieved. For visiting guests would recommend that you use the "do not disturb" note on day of check out until you are finished. This is the first IHG hotel that I have ever had this kind of expereince and I stay over 150 nights a year in hotels. August 22, 2014
Rated 5.0 out of 5.0 by Great Location This hotel was walking distance to so many restaurants and stores. I like the fact that the boardwalk is concrete and offers bike rentals for easy traveling along it. Parking is across the street but the street speed limit is 25mph, easy to cross with crosswalks conveniently placed. Plan to stay again at this location. August 22, 2014
Rated 5.0 out of 5.0 by Great Vacation Spot We stayed at this hotel for the proximity to the beach and that it had 4 pools. It was nice to be able to sit on the beach swim in the ocean then take a short walk to the pools, especially the pool with the slide. My 5 year old son loved the lazy river pool and my wife liked the slide. This hotel is also on the far north end of the beach so It is very quite and great for families. The room was larger than expected so after a week you do not feel cramp. Upon arrival there was sand in the bathroom but after a couple of days straying there we realized that it was impossible to get all the sand off of you from the beach, so I believed they did try their best to keep it clean. The house keeping staff kept the room tidy everyday and left plenty of clean towels. We will stay here on our next visit to Virginia Beach. The only issue we had was the air conditioner was very load and did not seem to work with the thermostat on the wall, I had to turn it on and off depending on if it was too cold or hot. August 21, 2014
Rated 5.0 out of 5.0 by Amazing stay This was our first time staying at this hotel and WOW what an amazing time my family and I had. From the pools, water slides, staff, rooms, food everything was AMAZING. My 2 year old son never got bored from all the pools, right on the beach, tink and Tonka, the playroom, it was way beyond what we expected. At 10 pm my son needed extra blankets, and staff delievered to our door within 5 minutes we were extremely impressed. The breakfast package is well worth it, everyone got their bellys full for with amazing choices. The only downside was the pool overlooking the beach has a sign posted no reserving chairs with towels and I case no one can read as we had a hard time finding a chair at 10am due to reserved chairs. We are going back in October to celebrate our sons 3rd birthday and super excited just to relax. August 21, 2014
Rated 5.0 out of 5.0 by Amazing customer service and staff! GREAT POOLS! This was our second time staying here, this will be the ONLY hotel we stay at in VA Beach. The staff is amazing, the pools are clean and wonderful, right on the ocean, free valet parking, kids eat free with a paying adult, and more. Zero complaints love it here!!!!! August 21, 2014
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