Rated 4.2 out of 5 by 226
Rated 2.0 out of 5.0 Very Disappointed
We stayed here a year ago to enjoy a surprise proposal that I arranged on the beach during the sunrise on the 4th of July. We enjoyed our stay and that is why we returned this year.
We were VERY disappointed in the cleanliness of the room and bathroom and also very disappointed that no one ever responded to a question asking if the hotel provided more for newlyweds so we could make our stay extra special.
We were hoping to make this a FAMILY tradition to stay at this hotel but we might have to pursue other options because of our latest experience. When you have to spend that amount of money, we feel things should be clean and at least have someone respond to questions you have regarding anything extra that can be done to make your stay more memorable.
July 10, 2014
Rated 4.0 out of 5.0 by BattleLax Great service
Great location and helpful staff. Parking was a bit of a challenge due to the location. Was there for a lacrosse tournament and it worked well.
July 10, 2014
Rated 5.0 out of 5.0 by Jakers10 Great service and convenient location
My grandson and I celebrated his 10th birthday here and had a wonderful time! The beds were comfortable, the shower was great, and the view was breathtaking. Do not miss the breakfast cinnamon rolls. They are the best I have ever had! I will definitely return.
July 9, 2014
Rated 3.0 out of 5.0 by superduty great staff dirty rooms
could not have asked for a better staff. rooms need to be cleaner.
July 9, 2014
Rated 5.0 out of 5.0 Above and beyond
want to commend Star and Charell for excellent service. Star took excellent care of our reservations and Charell gave us her parking spot when all spots were taken.
July 8, 2014
Rated 5.0 out of 5.0 by 4thofJulyweekend Great Service! Excellent location!
A1 Hotel - class act on service; location ideal; the A/C in part of the suite was sluggish and sometimes warm but the maintenance was quick to service.
July 7, 2014
Rated 5.0 out of 5.0 by J-pez Five stars with just one suggestion
I rarely write reviews but this stay was so great I wanted to write one. Wonderful location, we could walk everywhere. Breakfast was great - hot food, eggs, bagels, cereal, coffee, juice, everything you could want, and beautiful outdoor seating. Two queen beds, great for tall people! The fridge and tv worked well. Everyone was super friendly from check in to check out. Free parking for one vehicle, and the hotel was very clean. It was quiet too, no noisy or drunk rambunctious guests. No sketchy activity anywhere, i felt very safe. No pets and smoke free, great for asthma! I'll stay here again as long as I can get a good price again, in the future, and would recommend it to others.
One small suggestion - please consider making the AC unit quieter if possible...the room air conditioner was loud the first night and woke us up a few times. The second night there, we shut it off and just slept with the patio door open, to fresh air and the peaceful sound of the ocean since we were on the 6th floor so it was safe and better than the a.c. And got a great night's sleep. But if I was staying here in the winter when this wasnt possible or when it was too hot at night, I would have been annoyed because it would interfere with my sleep and i would have probably brought this to the hotel's attention.
Still, deserving of 5 starts though! That was minor in the grand scheme of things.
July 5, 2014
Rated 1.0 out of 5.0 by rbhmds Way too many people at the Inn
We have stayed at the other Holiday Inn's at Virginia Beach over the last three years and decided to do the Express because we really hadn't explored that far north on Atlantic Blvd and we were looking for the value of the free breakfast. On check in, we waited for 10 minutes for the driveway to clear to just get into the lobby. We had to park three blocks away every day. We waited for twenty minutes on the one working elevator, we were on the 10th floor, the breakfast was always out, unless we stood in line for 20 minutes waiting for the clerks to bring out more food. We moved after two full days down to the Holiday Inn (where we have always stayed) and had no other issues.
July 2, 2014
Rated 5.0 out of 5.0 by Eberto Comfortable bed and great service.
This was our first family stay and Holiday Express Va Oceanfront. After a long trip from CT it was a pleasure to be greeted so warmly and friendly at the main desk by Sak, a member of the staff. In a matter of minutes we had the keys and soon were entering our suite: spacious, clean, and comfortable: this was our first impression of the hotel.
Another thing I would like to mention is the excellent guest room service: every time we were coming back from the beach we found our room clean. We enjoy the breakfast time at the hotel the choices as well as the attention we received from the service personnel.
June 30, 2014
Rated 5.0 out of 5.0 by copaige Great vacation
When checking in, I was greeted wonderfully by Melodie. She was one of the best I have ever encountered. The whole staff my family and my stay fantastic. Never have I encountered a staff as great as this one.
June 29, 2014
Rated 4.0 out of 5.0 by WhiteLightnin84 Good Hotel with Great Location
Stayed here for a wedding for a long weekend. Staff there was very pleasant and helpful. Probably some of the best customer service I've experienced in awhile. Even the housekeeping would ask how I was doing and have small talk. Rooms are nice and beds are comfortable. If you've ever stayed at a Holiday Inn Express, you know of the free breakfast buffet and this one definitely hit the typical marks. The staff there was pretty on top of cleaning off the tables and keeping food out there. One thing of note though would be to get there before 9AM bc they stop bringing out fresh food really after that (closes at 9:30). Location is great if you are going for the tourist-y experience. Lots of restaurants and shops within walking distance, and the beach is almost literally your backyard (once you cross the boardwalk). The private balconies are really nice and relaxing if you'd want a beach view and watch or read. Minor complaints: our guest room carpet was a little sandy and dirty when we arrived, but was cleaned after first night. Bathroom didn't have soap or shampoo when first checked in, but housekeeping was happy to help. And the price a night to stay here is pretty high for a Holiday Inn Express. Seen same prices for Manhattan and SoCal hotels, and those locals are much nicer in my opinion.
June 25, 2014
Rated 4.0 out of 5.0 by RVAHarpist Great Location On The Boardwalk!
This hotel in located in a relatively more adult area of the boardwalk. There were plenty of family friendly activities for all, but it was not too overrun with college-age partyers/drinkers.
June 24, 2014
Rated 4.0 out of 5.0 by ebarkl71 Loved the views
Family and I had a great time at this location. Our ocean view was perfect. This was our last stop on our way home and it was a great ending to a not so great vacation. Staff and hotel was great we felt welcome from the first momnet here. Thanks everyone.
June 23, 2014
Rated 4.0 out of 5.0 by lisaky52 not the cleanest Holiday inn i have stayed in.
General cleanliness was low. Did not use the breakfast area at all.
June 22, 2014
Rated 1.0 out of 5.0 by UGADawg Mmmm, didn't enjoy
Location and Breakfast were very good. But TV constantly lost signal, had to keep unplugging it and plugging it back in. Which the outlets in the wall seem let they were going to fall in wall ever time had to plug TV back in. Maintenance man answer was, they buy cheap TV's so it happens. Had to turn AC down to 60 just to get room to 75 degrees. It was only 80 outside. The room had a smell the whole time we were there and staff did offer to spray air fresher, but that's only good for 15 minutes. Also parking is bad at hotel because they don't enforce their own rules about parking. Saw several cars parked without the tag hanging from rearview mirror.
Loved Virginia Beach and will return. Just not to this location.
June 21, 2014
Rated 5.0 out of 5.0 by Sue P Had a great time
I went to a wedding in VA Beach so there were many friends and family staying at the hotel. It was very nice because we could all come and go during breakfast time and it was easy to sit together. Very nice beachfront area. I would definitely go to this hotel again!
June 18, 2014
Rated 5.0 out of 5.0 by DeirdreM Great location, staff, beds, and breakfast!
We have stayed at this property many times and plan to do so again in September for the Neptune Festival. Breakfast offers a huge variety to satisfy everyone--bacon lover, pancakes, biscuits and gravy, etc.. The indoor pool and hot tub are great... really couldn't complain about anything with one whiny exception. As a platinum rewards member I would like to receive a bonus of some type to show appreciation/make me feel special... even a bottle of water would be nice :)
June 16, 2014
Rated 2.0 out of 5.0 by Mjktee Ok for a night
We typically stay at Holiday Inn Express hotels when we travel. This hotel is ok if you just need a place for the night but was not what we expected from our past Holiday Inn Express experiences. We were welcomed by a large group of smokers sitting out front. The pool area is very small and the hallways are narrow making it difficult to navigate when housekeeping is in full force. The breakfast was very nice.
The daytime staff was very polite and helpful! The evening staff told me I didn't have a reservation with them even though I was already checked into the hotel.
We chose to move to the Holiday Inn down the street. It had a beautiful outdoor pool area and fantastic beachside cafe.
June 16, 2014
Rated 5.0 out of 5.0 by sand soccer family great hotel, great views, great value
Spent the weekend at VA Beach for sand soccer and could not have been happier...amazing views...great staff...not too expensive...great stay! If there is anything to identify as "not so great" it would be the parking situation...three small parking lots with 2/3 of them across the street...not ideal...but it was okay. Overall, GREAT HOTEL and WE WILL BE BACK!
June 15, 2014
Rated 5.0 out of 5.0 by OUsoONErsR4me Great service, friendly staff and beds were comfortable
We enjoyed our stay very much. The staff was very friendly and helpful. The beds were comfortable and the rooms were clean. Enjoyed the breakfast variety and hours available. Staff was good at keeping food maintained and area clean. Location is good to beach, boardwalk and shopping areas. Didn't care for the initial smell in the room due to an air freshener or cleaner used but this was better after a day. A more neutral scent would be better for those that suffer from sensitivity to strong smells. We stayed on the 10th floor and still felt a park of the ocean and sunrise but wasn't bothered by the excitement on the boardwalk. The pool area is small but we didn't use it any. Would be helpful if change was available at the front desk for washing machines but can understand. Clothes soap was available and convenient. We would used this facility again, thanks for serving us!
June 11, 2014
Rated 4.0 out of 5.0 by JennyBird FBI Team ALMOST unnoticed.
Despite the extraction of a criminal from the 2nd floor, FBI agents with loaded machine guns and all, it was the usual (crazy) sand soccer atmosphere. I must say the situation was handled swiftly and with minimal attention.
Regrettably every year we end up next to a room of party-till-u-pukers who enevitably have security pound on the door throughout the night-no fun when your kid has the 8:30 game the next morning.
This never settled well with my husband after he has paid the ASTRONOMICALLY high prices for that weekend. That, coupled with little sleep makes for a tough pill to swallow.
On a good note, the room was clean and staff was friendly. May try it one more year...
June 11, 2014
Rated 5.0 out of 5.0 by cowboys01 awesome
We were there on one of the busiest weekends and the staff was awesome. No complaints. Had one issue and they are taking care of it . Had noting to do with hotel or staff
June 11, 2014
Rated 4.0 out of 5.0 by JM72 Frinedly staff, though not particularly knowledgeable
Overall, my family really did enjoy a nice stay here the weekend of the sand soccer tournament. The staff was very friendly and accommodating and, of course, the ocean view and convenience to everything was great. Just a couple of areas for improvement:
1. While friendly, the staff wasn't particularly knowledgeable about some of the local restaurants. Example: Couldn't tell me the name of type of food served at restaurant right next door. Given that this property doesn't have a restaurant, it would make sense to send people over there...
2. I've stayed at the other HI Express at the quieter end of the beach and that one seemed a little more modern, with a more resort-like feel (don't recall price differences, though)
3. Our room was not as clean as I would've liked it; in particular, it was very dusty and the carpet was quite worn.
4. It was disappointing that there was only one parking spot for each room. We had the unanticipated expense of paying for public parking for the weekend. Though, I will say, the staff was flexible on Sunday by allowing us to park our second vehicle in the front lot once some folks checked out.
5. Breakfast was not great but free and we didn't go hungry so that's what mattered most.
June 11, 2014
Rated 2.0 out of 5.0 by mama43 vacation
front desk staff not friendly. cut my foot in hot tub and she was more annoyed than anything. offered me a band aid and that was it. room very dusty and didn't smell good until i wiped it all down with Clorox wipes. didn't get club member gift.
June 10, 2014
Rated 5.0 out of 5.0 by katie87_85 Nice rooms at heart of VA Beach
The room was clean and large with a nice balcony and a great view of the ocean. Front desk staff was friendly and check-in and check-out was extremely fast and efficient despite the fact that the hotel was completely filled due to a sand-soccer competition that weekend. The breakfast had a good selection and the cinnamon buns were great! We would definitely stay at this hotel again!
June 9, 2014
Rated 5.0 out of 5.0 by WSW6413 First time to Virginia Beach
My mom and I stayed for two nights at this location to visit the area. The property was easy to find, and conveniently located to dining establishments. What impressed us the most was the biking/walking paths between the hotel and beach. This property's beach side landscaping was the best we saw, even if the street side landscaping was forgettable. The desk and housekeeping staff were extremely friendly, and we were impressed at the attention given by the breakfast staff to assuring food items didn't run out. I had to ask about the goody bag or points at check in, but then the desk staff was very accommodating. I will definitely stay at this property if I ever return to Virginia Beach!
June 8, 2014
Rated 3.0 out of 5.0 by bad grannie Would like to see A game
I rate my stay average in. this area and would like the hotel to up their quality of customer care and satisfaction. This location would probably be a better as a off season trip.
June 7, 2014
Rated 4.0 out of 5.0 by GBELLA Great Location and Clean
It was nice to find a hotel on the oceanfront that does not over charge!
June 5, 2014
Rated 5.0 out of 5.0 by BigEric93 Beachfront Location
We have stayed here before and I amazed that you can get such decent accommodations for this price. Easy access to the beach and walking distance to several restaurants. The ocean view is fantastic. We will always try to stay here when we are in the area.
June 5, 2014
Rated 5.0 out of 5.0 by Jackie350 1st review
I have never left a review before on any site but felt I need to after our stay last week. My wife and I had a king bed. The bed was comfortable and the room was clean. It was a typical room. The pool was a little small and the breakfast was above average. My reason for writing a review is mostly because of the staff. I have stayed in a lot of hotels before but have never seen a more friendly staff. Every time we passed a member of the staff, from the ladies at the front desk to the cleaning crew to the maintenance men, they spoke. They always had a smile on their face. This made us feel welcome.
June 3, 2014