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Rated 4.2 out of 5 by 177 reviewers.
Rated 4.0 out of 5.0 by Comfortable place to stay on a business trip Overall good experience, nice room, comfortable bed, fast WIFI, and the staff was very helpful. March 12, 2013
Rated 4.0 out of 5.0 by Great value Stay at many HI & HIE across the country, this property is not the most up to date but the rooms were very clean, staff was helpful and pleasant. For the price can't go wrong, when the road out front it complete will help. Restaurant breakfast buffet left something to be desired but edible. Overall I would stay again. February 26, 2013
Rated 2.0 out of 5.0 by Check In Needs a Tune Up As I walked into the door of the hotel, the man asked the desk asked me my last name. Not wanting to yell it out, I watied until I got to the desk. He checked me in, gave me my room keys with the wrong room number written on the key envelope. Went to the room and tried using the key only to find there was someone else in the room. They were not happy. Called the front desk and they told me the correct room number. Went to that room and of course the key did not work. Called down stairs and they brought up the correct key. I booked the room using my Priority Club Points but they charged my credit card for the room. After 3 phone calls it was taken off. Not a fan of this hotel right now! February 21, 2013
Rated 3.0 out of 5.0 by Horrible Front Desk Clerk on Checkin Front desk clerks were very rude. If I had not been so tired would have looked for a different hotel. As a platimum member I have never experienced such disregard. Fortunatly my contact with the rest of the staff was good. February 18, 2013
Rated 4.0 out of 5.0 by All Good but the Restaurant Second time I've stayed at this property -- enjoyed the room, the overall service, and hotel staff was polite and service oriented with one significant exception. The hotel restaurant was lacking in food and service when I ventured down for breakfast. I believe there was a convention at the hotel and the restaurant was almost full. I waited in line about five minutes to be seated while three staff members noticed me but did not greet me or explain that they would be delayed in seating me due to demand. They said nothing and they did not look like happy servers. Once seated, a wait staff member did not come by for five more minutes so I helped myself to the breakfast buffet where no breakfast meat was to be found. I heard a wait person explain that the kitchen was making more sausage and bacon, but after 15-20 minutes, no new breakfast meat was brought out and I left the restaurant. The eggs, coffee, cantaloupe, and bagel with cream cheese were all delicious. BTW, the service would have been good or excellent if the restaurant was not part of the hotel. February 13, 2013
Rated 4.0 out of 5.0 by Very comfortable We came with two kids for a soccer tournament in Tulare. The location was convenient. Visalia has lots of restaurants nearby. (The Habit was great.) The room was clean. The beds were very comfortable. We requested a refrigerator and one was delivered within an hour. We were a bit disappointed that the pool closed at 9PM. We had expected 10 PM and the kids were bummed. The staff was very helpful. We had breakfast food to microwave and they let us use their staff microwave. February 10, 2013
Rated 5.0 out of 5.0 by Great stay Hotel and room were very clean and modern. Staff was very friendly. Access to freeway good despite the off ramp road work. Good free breakfast. Lots of space for dog to roam. Did not use pool or spa. February 7, 2013
Rated 5.0 out of 5.0 by Clean, great service, self contained. My family and I stayed for two days in a double and king room and we were very surprised at how clean and comfortable our stay was. My teenage daughters had a blast at the indoor pool and spa. The only complaint is against Caltrans because they were repairing 198 and we had some trouble finding a road to take us back to hotel. January 19, 2013
Rated 3.0 out of 5.0 by Room not ideal The room was extremely noisy due to the location on the pool side which was indoors.there was a strong smell of chlorine and was very humid. It was also extremely noisy. There was also a bad leak from the ceiling panel. January 1, 2013
Rated 4.0 out of 5.0 by Great Value, Rooms are execellent Rooms are great, Front Desk is outstanding, reservations are easy to make and efficient. F&B operation leads a lot to be desired. Breakfast is below average and service is slow at best, needs a Manager to oversee the service. Bar service is no better at night. December 16, 2012
Rated 5.0 out of 5.0 by Great comfort stop I drive down and up the middle of California on business trips. My best and fastest route is HWY 5 from the Grapevine to San Francisco. I only go up HWY 99 (the LONG WAY) because of this hotel. I like the restaurant and the rooms are also very nice. Also, the staff seem to know who I am everytime I show up! December 10, 2012
Rated 1.0 out of 5.0 by You cannot have any toilet paper Do not call the front desk for service. "You cannot have any toilet paper because you are checking out today" That is correct! Do NOT call them in the morning hours because, "You are checking out in few hours, our housekeeper will not bring it to you." This is the kind for treatment you will get. You are checking out at noon, why should we bring you anything? December 4, 2012
Rated 3.0 out of 5.0 by Rooms were nice but very noisy Our overall stay was overnight for an event. The halls were noisy as guests walked down hallway. I think the doors could be sealed better for noise and light from hallway. There was an event going on in the front ballroom on the 1st floor and we could here the band after 10:30 pm, we stayed on the 3rd floor of the hotel. The hotel was very clean and pleasant, just noise level to loud to sleep. November 25, 2012
Rated 5.0 out of 5.0 by Super clean, comfortable and great service Can't speak highly enough of this Holiday Inn. We had stayed here several years ago, and were pleasantly surprised at how up to date and new everything seemed. I am a fanatic for cleanliness and organization. This property gets A+ for both. Terrific value. Lovely, complete breakfast buffet included! Will only stay in hotels with a restaurant on-site. This one was very nice, good, reasonable priced food, great salad bar, and the staff was outstanding. Had 12 family members come for dinner one night, and 18 come for the Sunday breakfast buffet. 'Jose' and 'Tisha' deserve a big 'pat on the back' for outstanding service! Look forward to returning, when in the area. Right up there with any 4 star hotel! November 25, 2012
Rated 4.0 out of 5.0 by Clean,effecient, comfortable My group holds a conference here every year in November. As usual, the room was very clean and comfortable. The staff are friendly and very effecient and every effort is made to try and make sure everything right with your stay. We enjoy the California Cafe and it's menu has something for everyone. November 17, 2012
Rated 5.0 out of 5.0 by Visalia Holiday Inn Stay Great experience overall, staff was friendly and professional. Keep up the good work! November 2, 2012
Rated 5.0 out of 5.0 by Our upgrade was wonderful! We received an upgrade when we checked in because we are platinum members. We received a mini suite as an upgrade and it was lovely. We had dinner and breakfast in the dining room and the food was excellent. The 2 young ladies who checked us in went up and above to recommend your restaurant and make our stay very nice. October 26, 2012
Rated 5.0 out of 5.0 by Great Staff & Well Managed One of the nicest and best managed Holiday Inns I've stayed at in a long time. The staff was attentive and friendly, and reflects favorably on the management. I would not hesitate to recommend this location to anyone. October 15, 2012
Rated 5.0 out of 5.0 by Always Worth the Stay I've been to the area several times over the years. Great staff and service. From the front desk to the smiles on the house staff cleaning rooms. Nice job! October 14, 2012
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