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Rated 4.4 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service We got in late, the upgraded us to a bigger room and was very professional. Great nights rest!! July 28, 2015
Rated 5.0 out of 5.0 by Great! Will be back! Lovely facility and my family and I will use this hotel again. July 23, 2015
Rated 5.0 out of 5.0 by Quick trip to Waco When I booked this hotel, the satellite picture had a bit alarmed as the photo looked like the address was a construction site. As it turns out, this is a newly built hotel and was fantastic. The beds were ultra soft and we had a great nights sleep. The restaurant was good and breakfast was great. I would recommend this hotel if you needed to stay in Waco. July 21, 2015
Rated 5.0 out of 5.0 by Good location Not impressed with hotel restaurant . Staff seemed were new . Prefer to have continental breakfast. July 15, 2015
Rated 5.0 out of 5.0 by Excellent and Reliable Quality Hotel We enjoy staying here when in Waco because of the attentive and courteous staff. The hotel is clean and modern as well as welcoming. July 12, 2015
Rated 5.0 out of 5.0 by Great Value The hotel was really nice and I enjoyed their indoor pool. The rooms were clean and the bed was comfortable. If I am in Waco again, I would stay here. July 8, 2015
Rated 3.0 out of 5.0 by Disappointed We were disappointed in our experience at the Holiday Inn Waco Northwest. 1- When we checked in we had to wait almost 40 minutes for our room to be ready. The manager was unwilling to give us an upgraded room or two beds. 2- No free breakfast! We were give coupon vouchers but they did not cover the entire breakfast and we had to pay for our coffee. The tables needed to be cleaned and other guests came and had problems finding a clean table. A free breakfast is a must. Other guests were complaining about this as well and were not happy. 3- Our room was not cleaned when we returned and we had to get our own towels. 4-Our room only had a shower and no tub. We were given the choice of points or 10% off our bill to make up for these inconveniences. The facility is beautiful, the rooms are lovely. Changes need to be made in offering a free breakfast and making sure there are sufficient working staff in both the dining room and housekeeping. The staff were polite and with these important changes the motel should get a better rating. July 3, 2015
Rated 2.0 out of 5.0 by Disappointed We had multiple disappointments during out stay at this motel: 1- Breakfast- no free breakfast. We were charged for coffee. The service was poor and many tables were not cleaned for arriving guests. On the second day there was no fruit. 2- Our room was not ready when we arrived and we waited almost 40 minutes. We were not offered an upgrade or two beds. 3- Our room only had a shower and no tub. 4- We never had our room cleaned. We got back around 2:30 and our room was not cleaned. We had to get our own fresh towels. The staff were all polite, but other guests also complained about the cost of breakfast. The vouchers covered only a portion of the breakfast. A free breakfast is a must. We were give the option of additional points or 10% off our bill. The motel is beautiful and the rooms lovely. We are hopeful with necessary corrections made you can get excellent reviews. All of our recommendations can be corrected with changes in policies, additional housekeeping staff, and training. July 3, 2015
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