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Rated 4.4 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Excellent value, Nice Rooms! This hotel is very clean and rooms provide excellent value. Check-in desk often left unattended. Restaurant and bar closing at 10pm even on weekends was not expected. We were told to leave the restaurant while still finishing our dinner because the waitress said she couldn't stay past closing time. Lot's of lost revenue closing the bar at 10pm since nothing else is close. Having entrances on both sides of the hotel was an amenity most travelers take for granted as this provided most parking spots a close entry/exit point. Overall stay was better than expected and would definitely stay here again. August 28, 2013
Rated 4.0 out of 5.0 by Manager's lack of response. Overall a good experience except for a problem with billing. We initially made a reservation for the night of July 22. Due to travel changes we had to change the arrival date to the night of July 23. Even though we made the changes 8 days in advance, we were still charged for July 22. We left 3 messages for manager McCoy to discuss the charges, but she ignored our requests. August 19, 2013
Rated 5.0 out of 5.0 by Clean and nice staff We always stay here when visiting our family. The hotel manager and staff are always friendly and helpful. We would recommend this hotel because of the cleanliness and nice manager here. August 16, 2013
Rated 5.0 out of 5.0 by no place like home feel just like home. The staff is always very friendly, The owner or manager is always shaking everyone's hand, and is always asking how we are doing, This is the 3rd time I have stayed in Waco at this hotel, and I would not change it for the world. August 14, 2013
Rated 2.0 out of 5.0 by Staff was not a selling point for your hotel. I experienced Holiday Inn at its worse. I was billed five hours before I ever checked in. I called to find out why and was told by front desk that it was to make sure that I had enough money to pay my bill. Yes, I was told that it was not deducted from my account but was on hold until I checked out. This still leaves a bad taste in your mouth to find this charge before you ever check in. This started a bad experience and a really bad PR point for your hotel. I asked to speak to manager the morning after checking in to get an explanation on why this was done and why as to the amount of what I was being charged. After waiting in my room for 2 and 1/2 hrs for her to call.............I went down stairs and her PR abilities were not any better than the other person. I did call your 800 number and he explained in better detail. After the first day, I no longer had internet service. I had the pass code but it would not work. The maid cleaned our room the next morning and took our soap and shampoo and it was never replaced. I had enough bad experience with the front desk ..........I just went to Wal Mart and bought some of my own. I was attending a group conference and was there for the activities and friends otherwise, we would have checked out and gone to another hotel for our stay. August 9, 2013
Rated 5.0 out of 5.0 Once a Year! Always treated like special quests. Food (Breakfast) always top notch, and service with a smile. Love staying there,"once a year"! August 2, 2013
Rated 5.0 out of 5.0 by great room and food Had a great meal and a great night sleep. there is also truck parking. July 31, 2013
Rated 5.0 out of 5.0 by Wonderful Experience Stayed at this location with my family this past weekend. We are in Waco, TX at least once a year and this was our first time at this location. We were very impressed with everything from the staff to our accommodations/room. With that said...this location will be our hotel preference each time we're in Waco. Kudos to the management and staff. My only disappointment was that there wasn't a complimentary continental breakfast available...we ended up going to a local fast food restaurant before hitting the road other than that...this is a great place to stay. July 30, 2013
Rated 5.0 out of 5.0 by Great Hotel Great atmosphere, relaxing, comfortable, open, and updated modern appeal. Nice workers. July 29, 2013
Rated 5.0 out of 5.0 by Clean rooms and great beds The cleanliness of a hotel room is top on my list and this hotel did not disappoint me. We were there for a women's convention and the staff couldn't have been better. The food was good and the staff was helpful and courteous. I would certainly return if I am in Waco again. July 26, 2013
Rated 5.0 out of 5.0 by Convenient location The location was easy to reach from an interstate highway. There were many good choices for dining in easy driving distance. July 25, 2013
Rated 1.0 out of 5.0 by Incredibly poor service We were unable to check in to rooms until 6:30pm because rooms were still being cleaned. On the second day, 2 of the rooms booked were not completely cleaned- dirty laundry left in rooms and beds not completely made. I attempted to contact the manager 2 times before a call was returned. July 20, 2013
Rated 4.0 out of 5.0 by great great place to stay great location easy to get on 35 July 17, 2013
Rated 5.0 out of 5.0 by Great room and excellent room service. Very comfortable room and room service. Arrive late and assisted in obtaining room service before they closed. July 13, 2013
Rated 5.0 out of 5.0 by our get away We enjoy a night out, works great for us. Dinner was great July 12, 2013
Rated 5.0 out of 5.0 by On Business Spent a week at hotel, it was like home away from home, everything was great and my crew stayed an additional 2 weeks. July 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great food under one roof! It is a GREAT place to get a good night sleep after a great meal. July 9, 2013
Rated 5.0 out of 5.0 by Great hotel I would like to thank you and your staff for the excellent service during the pageant we held there. It was such a pleasant experience and many of the contestants and their families made comments about how nice the hotel was and how the staff was so friendly. Everyone at the hotel was a pleasure to work with. I look forward to working with you again in the future. July 9, 2013
Rated 5.0 out of 5.0 by beautiful property We were just passing through Waco and this hotel was on our way, just off 35. it was very new, beautifully decorated. the desk staff were very nice and friendly. Our room was great, great large bathroom, very comfortable bed. Only thing is I think the pillow are too small. But they are comfortable. coffee maker, fridge and microwave. I love the Bath and body works products in the bathroom. I will definitely stay here again on my way to Texas hill country property. July 5, 2013
Rated 3.0 out of 5.0 by No So Good but Fair No free breakfast (this is a BIG MINUS for me). Rooms are drab and unexciting. Workout room is poor and the weight machine isn't put together correctly. Pool looks OK, but not great. Staff was nice enough, as was waitress in restaurant. June 29, 2013
Rated 4.0 out of 5.0 by Nice hotel My family and I turned up on spec at this property and, due to a conference, managed to get the very last room available. The room was fine though I wasn't too pleased about the cost of it. As a Priority Club member I was given a $20 voucher to use in the restaurant and we used it the next day, for breakfast. We were very satisfied with our meal. The girls working in the breakfast room could not have been friendlier either :) There is not much at all within walking distance of the hotel. As a stop-over, however, it was fine. June 29, 2013
Rated 5.0 out of 5.0 by Wonderful beds Nice and cool-quiet-comfy beds. As a priority club member we got to have a late check out because we didn't get in from traveling till 3:00 a.m. June 27, 2013
Rated 5.0 out of 5.0 by My Favorite Location Enough Said. This has been my favorite locations for several years. June 26, 2013
Rated 5.0 out of 5.0 by Almost There My wife and I were travelling from Cleveland, Ohio to Converse , Tx. and after spending the night in Memphis and experiencing terrible weather enroute were delighted to find the WACO PROPERTY. Upon arriving we was greeted by one of the best representatives. She was absolutely delightful and did everything within her power to ensure we had a pleasant stay. This will definitely be our place of choice as we travel to Texas every summer to care for our grandson. Matter of fact, this July 27, 2013, we will celebrate 38 years of marriage and I am planning a special surprise for her. I can assure you that the Holiday Inn will be one of our special places to stay and unwind. We are almost there. (SMILE) June 17, 2013
Rated 5.0 out of 5.0 by Good night's rest Could not find a better motel to get a great meal and place to rest! June 10, 2013
Rated 5.0 out of 5.0 by Some things never change I have stayed at this location on multiple occasions primarily for work and the stay is always excellent. All the staff are extremely professional and courteous. Then rooms are clean and comfortable. I always eat at Kems restraurant on site and have thoroughly every meal. All in all the Value and Service is always Spot On. Melanie June 5, 2013
Rated 5.0 out of 5.0 by Great hotel! Had a great stay-easy in and out! Very relaxing and quiet. Will recommend to everyone I know. Thanks! May 17, 2013
Rated 4.0 out of 5.0 by Our Stay at Holiday Inn Waco Northwest Overall everything was good. Nice clean rooms, good location, and friendly staff. Food was average and a little pricey but can't beat the convenience of a full bar and restaurant on site. The pool was nice, although maybe a little excessive chlorine use. May 17, 2013
Rated 5.0 out of 5.0 by Excellent! My family had rooms here for a graduation and family reunion. We all had a wonderful time and enjoyed our stay. I had the two-bedroom suite so that all of us could get together in the larger living area, which was comfortable and adequate for our needs. Everyone enjoyed the pool area, which was clean and well stocked with towels and lounging furniture. The staff was friendly and responsive to requests from all of us. When I return to Waco, I will stay at this hotel again. May 4, 2013
Rated 5.0 out of 5.0 by New, big, clean hotel with friendly service This Holiday Inn is pretty big, and new. The atmosphere and decor is nice in the lobby and in the rooms. It is also conveniently located near the highway. I will definitely be staying here again when visiting my daughter at MCC. May 2, 2013
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