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  • 1 888 HOLIDAY
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Rated 4.0 out of 5 by 240 reviewers.
Rated 3.0 out of 5.0 by Attention to Detail Having gone down to breakfast and 8.30am on a weekday you would expect some food to be cooked. I sat there for 20 minutes and watched 6 more people arrive and throughout that time not one of the two staff on bothered to check if the food need to be topped up. I was greeted by two rashes of bacon, some beans with a dry skin on them, no eggs, no sausages and no mushrooms, This situation did not change from 8.30 to 8.50. At this point I decided that the money I paid wasn't worth it so visited reception and spoke to the Duty Manager who as you would expect apologised and then asked the girl to get the food stocked up. By this time I had to leave so was not in a position to wait. Now I understand that people have to apologise but it doesn't help when as business people we are on schedules. What the two staff in the restaurant were doing is baffling, other than stocking up cupboards. Will I stay again ? No so please don't give me the standard apology and hope that I will come back so you can provide a better experience. You never get a second chance to make a first impression. I will take my business to another more welcoming and attentive Holiday Inn March 23, 2015
Rated 5.0 out of 5.0 by limited terrestrial TV channel availability as above, TV channels mostly unavailable as above, TV channels mostly unavailable very nice service at breakfast March 22, 2015
Rated 5.0 out of 5.0 by Great welcome After a hard day, it was great to receive a warm welcome. The staff were friendly and attentive and my overall experience was a positive one. March 20, 2015
Rated 5.0 out of 5.0 by Excellent service We have stayed at the hotel a few times and the staff are always excellent. Service is great. March 19, 2015
Rated 4.0 out of 5.0 by Excellent stop over First impressions of the Hotel are that it is quite an old building and probably not originally a Holiday Inn. Once inside the Hotel everything is very similar to other Holiday Inns with well designed and furnished reception, lounge and dining areas. Rooms are decent size with all usual facilities. The bathroom is a little dated but was clean and functional. Hotel wasn't very busy for a Saturday night ( probably why we got a very good rate), because of this the bar//lounge areas were virtually deserted but staff were still friendly and helpful. An enjoyable 'stop over' en-route from Midlands to Leeds. March 19, 2015
Rated 4.0 out of 5.0 by sailor1943 completed and on hotel web site completed on16th march 2015 review under sailor 1943 March 19, 2015
Rated 4.0 out of 5.0 by great service good all round but.the bed put me up is very uncomfortble to sit on.The T.V why not have free view? March 18, 2015
Rated 4.0 out of 5.0 by good break spoilt by minor faults on arrival felt from the outside the décor could do with an update, but once inside all nice clean and tidy, were met by a very pleasant young lady on reception who found our room was cleaned and ready for occupation, were chuffed to get settled nice and early our room was clean and tidy with all that we required available and kept this way during our stay, at breakfast found there was no butter substitute or orange marmalade packets thought this would be rectified by next breakfast, sorry to say it was not did ask, but listening to another conversation these were no t the only 2 days these items were unavailable, on the first day mentioned things to a lady who was restaurant manager who stated will get it sorted!! on Saturday evening my Wife needed help logging into her tablet with the code given, went to reception as she had on Friday and received a warm welcome and the help needed, but on Saturday evening was met with "we aren't supposed to this unless you are members" had she asked or checked our room number on computer would have seen we are members of the IHG reward club, Sunday morning went to collect a freebie paper to find In tied bundle in reception, went back about an hour later bundle still there, as these are for the benefit of guests thought they might have been placed in the usual area ready for reading, before departure I did make the duty manager aware of all matters of concern March 17, 2015
  • 2015-03-27T11:05:33.542-05:00
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