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Rated 3.9 out of 5 by 168 reviewers.
Rated 2.0 out of 5.0 by Nice staff but not enough of them. There were weddings on the two nights we stayed at this hotel and the available staff were busy with them leaving the other guests to walk around looking for front of house help. I got fed up trying to phone them and had to come downstairs and actually go looking for someone. The young lady I found was on her second day in the job and told me there was only two of them on to look after the wedding bar and everyone else. Clearly not the best arrangement and I felt for her....very nice she was too, by the way. When we came back to the hotel on the second night the wedding party was blocking the door (about 30 people) and we had trouble getting through them. This appeared to be the place to smoke too. Also not a good arrangement for the rest of your guests. On top of this, the way back to the room was strewn with debris from the celebrations. I couldn't quite believe the terrible mess we had to walk through both nights. The next morning the tables in reception were covered in dirty coffee cups...I haven't stayed anywhere that was so messy. It really wasn't like being in a hotel at all. On a very personal note, the bed was ridiculously hard and I didn't sleep at all the first night. September 4, 2014
Rated 5.0 out of 5.0 by Excellent service I have stayed here for the last 4 weeks and have found the experience reliable and comforting. Everyone from the lady on reception to Emma in the restaurant were helpful, fun and polite. My room has always been clean and functional. Since I spent time in my room working in the evenings my only complaint would be getting 4 milks and 8 coffees and I am a coffee fiend... August 31, 2014
Rated 5.0 out of 5.0 by Breakfast Good quality food, hot, helpfull staff when I couldn't find the marmalade. August 28, 2014
Rated 4.0 out of 5.0 by Good Choice better than the competition This hotel is good. I have stayed in it 2 times now and each time I enjoyed the room very much. Both times there were large wedding fucntions taking place that were very noisy with a large number of people. However on both occasions my room was at the evry back of this hotel where I was not disturbed at all by any wedding disco noise etc. I have no doubt recommending this hotel as the rooms are large and well equipped. That staff are aslo delightful. Go on, give it a try ! August 27, 2014
Rated 5.0 out of 5.0 by Pozza Again another great visit. The staff go out of their way to ensure you are felt welcome... Since using this hotel I now do not use the other HI's around the Leeds area... A pleasant trip.... Again August 24, 2014
Rated 3.0 out of 5.0 by Good service but very poor food The breakfast was stone cold but the complaint was dealt with vey well August 23, 2014
Rated 5.0 out of 5.0 by Friendly service Staff were very polite and friendly and the food was great. The hotel's exterior could do with a little updating but other than that it's a good hotel August 19, 2014
Rated 5.0 out of 5.0 by Bath towels high quality Its unusual to find such good quality linen and towels in large hotels. Also the opportunity to use iron and ironing board as well as trouser press and tea and coffee making facilities certainly enhanced our stay. Plus an abundance of electric sockets which when you use CPAP machine was comforting. Booking in advance also helps as price exceedingly competitive. Would recommend. August 19, 2014
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