Rated 3.9 out of 5 by 170
Rated 4.0 out of 5.0 by norcliff Convenient location
All good except the internet - slow and it was not free. n this day and age, all hotels should offer free and high-speed internet.
March 6, 2014
Rated 4.0 out of 5.0 by Simon253 Rooms functional and good service
Rooms functional for a work stay. Comfortable bed. WIFI issue was resolved very quickly.
March 3, 2014
Rated 5.0 out of 5.0 by Bazza01 Another night in the north...............
I've stayed at most of the Hol Inns around the UK, as I travel extensively. Always try to use IHG as preferred for the Elite Club. I had a good rate from Wakefield as it was a Sunday night. Arried late but still a good welcome and also a room upgrade for Plat Card membership level. All good, though as the hotel was on low occupancy the breakfast buffet was replaced by a personal service by the waitress. Turned out to be even better as all freshly made. In summary it was a good stay; good value with great standards. I will definitely return............. as I have done several times in the past!
February 23, 2014
Rated 4.0 out of 5.0 by Johnm6 Great hotel but avoid room 117
The hotel is great, the staff were wonderful & its easy to get to right off the M1. My room, 117, was wonderful. Really clean & in great condition. My only complaint was that it sits next to a room that I would assume is part of the heating system & all night the wall behind the bed clicked liked an expanding radiator. It kept me awake for ages. Annoying really on what should have been a great nights sleep as the bed was so comfortable.
Would deco stay again but avoid this room for now.
PS, the shower head needs a clean as its a bit full of limescale which slowed down the water.
February 22, 2014
Rated 5.0 out of 5.0 by Theresa54 Great service, wonderful staff
We've been going there for 8 or 9 years now. We go the fantastic New years Eve party,; and we go for weekends to get away. We feel so comfortable there and everyone is do friendly. We wouldn't want to try anywhere else.
February 12, 2014
Rated 3.0 out of 5.0 by duskyd terrible pilllows
the pillows were cheap foam and they were all awfull. the bathroom was old and in desperate need of updating and was dissapointed as this was the most expensive hotel we stayed in on this visit to yorkshire.
February 12, 2014
Rated 4.0 out of 5.0 by pringle35 Good hotel in convenient location
Great staff, good food and really good location close to M1
February 9, 2014
Rated 5.0 out of 5.0 by JNorthapmton Generally hotel and staff perform extremely well.
Hotel in convenient location.
Very courteous staff. Check in prompt and without fuss.
Room standard excellent - quiet and comfortable.. Very relaxing.
Dinner - manager and waitress smart and extremely friendly .. Food excellent quality. Well presented and quite tasty.
Bar area a little squashed - not up to the same standard as the rest oh the hotel.
Overall quality excellent... Will use hotel again
February 9, 2014
Rated 4.0 out of 5.0 by Splitta Warm night, very relaxing
One night stay, very relaxing and enjoyable. Staff really friendly, looked after me well - Smoking areas not vey well covered though, and the weather was very bad.
February 3, 2014
Rated 4.0 out of 5.0 by RW1873 Forget Upgrades 2
I stay in this hotel most weeks. No upgrades ever offered.
Is that not a selling point of IHG rewards club ?
February 1, 2014
Rated 5.0 out of 5.0 by BetsyKJ Great stay, buffet not great
Venue, staff and room, were all great. The buffet provided was poor. Cold, doughy and disappointing.
January 31, 2014
Rated 4.0 out of 5.0 by PJ01 Great Service
Very friendly and courteous staff in all area of the hotel, good food compared to other hotels I've stayed in.
Comfortable clean room,
January 27, 2014
Rated 3.0 out of 5.0 by Ovalball OK but a bit average
There's nothing much wrong with this hotel. It's clean, relatively modern, service is good. Food was reasonable but limited.
It does, however, have no charm or character. Everything is just like you'd find in almost any standard hotel anywhere.
And they charge you extra for WiFi - and it is expensive. Quite ridiculous to be charged extra for internet when you're spending this amount of money when you normally get free internet at any coffee shop.
If you just need a place to crash, it's fine.
January 26, 2014
Rated 5.0 out of 5.0 family partyuncle bills 90th
great location easy access for mothers wheelchair very good rate for early booking hotel easy to locate.
January 23, 2014
Rated 5.0 out of 5.0 by Harobed Friendly staff
Very friendly staff, very comfortable room, nothing was too much trouble, lovely breakfast, enjoyable stay thank you
January 23, 2014
Rated 4.0 out of 5.0 by cfalcon forget room upgrades
I have stayed in this hotel many times but as a Platinum member NEVER get offered a room upgrade unlike most other hotels in the group
January 18, 2014
Rated 4.0 out of 5.0 by onemanband weekend retreat
the holiday inn is ideal for our regular long weekends in west yorkshire to catch up with old friends and business colleagues.
perfect location off the m1 with all the favourite retailers nearby, plus all the traditional restaurants, clubs and pubs.
January 13, 2014
Rated 5.0 out of 5.0 by robbo2604 Most welcome
Stayed here a few times on business, The staff are always welcoming and friendly, the hotel is clean and comfortable. Nothing is an issue staff
January 13, 2014
Rated 5.0 out of 5.0 by paupau New Year's Eve Dinner Dance
Having stayed here many times over the years for this event, we have always enjoyed the dinner, entertainment and the breakfast the following morning. We have never had any problems and if there have been any queries, the staff are always most helpful.
January 6, 2014
Rated 3.0 out of 5.0 by Jo B 8 days
Our overall stay in the hotel was fine and the team pleasant.
Sadly our problem after 8 days with our bill is still not resolved, after 5 phone calls to the hotel an email not responded to by HO. Every time I have telephoned to ask for this problem to be resolved on the card it costs me money!... The hotel has said it is a bank holiday problem... however since our stay until now there is only one bank holiday and is not really a guest friendly excuse... such a shame we were visiting friends 140 miles from home for my husbands birthday and did have a lovely time.
January 5, 2014
Rated 5.0 out of 5.0 by JEFF T. NEW YEARS EVE AT HOLIDAY INN LEEDS-WAKEFIELD.
THE BOOKING WAS FOR AN OVERNIGHT STAY WITH DINNER AND ENTERTAINMENT FOR NEW YEARS EVE. MY PARTY OF SIX THOROUGHLY ENJOYED ALL ASPECTS OF OUR STAY. ROOMS WERE ALL WE EXPECTED AND MORE, THE FOOD AT DINNER WAS IDEAL AND SERVICE FROM EVERYONE RIGHT FROM CHECK IN TO CHECK OUT WAS EXCELLENT. A PARTICULAR MENTION MUST GO TO OUR HOST FOR THE EVENING, STEVE, WHO MADE ALL FEEL WELCOME AND DID A BRILLIANT JOB WITH THE ENTERTAINMENT.
January 4, 2014
Rated 2.0 out of 5.0 by damaged bad experience
On arrival at the room the table lamp was covered in dust. In the bathroom there was toothpaste on the side of the sink and the door wouldn't lock. To make matters worse, when I moved the chair the back fell out and landed on my bare toe resulting in bad bruising. When we informed the desk staff they knocked the price of breakfast off the bill. Definitely won't be staying with Holiday Inn again
January 3, 2014
Rated 4.0 out of 5.0 by Hawkeye61 Pleasant stay
I Have used this hotel on numerous occasions throughout the year and have mostly been satisfied with my stays. Having had previous issues, I now request a certain area for my room to be based for sleep quality and have found this mostly works. Most of the staff are very friendly and recognise me from previous stays. Free wifi is now available in the rooms but this can keep stopping requiring you to keep logging in.
As stated in previous feedback, you do have to remind certain members of staff of your membership status and I get the impression that you are interrupting the arrangement of their hectic social life! Thankfully they are the minority.
On the whole though it's a pleasant stay.
December 27, 2013
Rated 4.0 out of 5.0 by valentine49 Service not explained
This hotel was booked well in advance for its proximity to a special family event. I noticed closer to the event that breakfast is now included in the price. As a Priority Club member I was lead to believe that breakfast is included anyway and when I explained this to the receptionist she made no comment but gave us breakfast vouchers marked paid. I assumed that meant we would be given breakfast at no extra charge. On checking out, however, I found to my dismay that we had been charged after all. As this was now a different receptionist I explained the situation was was just told that breakfast is never included at that hotel.
I feel I was tricked into this as we were not advised of the price of eating or told that we would have to pay anyway.
December 26, 2013
Rated 2.0 out of 5.0 by themanxman Bed and pillows not comfortable and TV did not work properly
The bed was not comfortable and the pillows were very poor. The digital TV with all the hype was also very poor - picture breaking up all the time
December 26, 2013
Rated 3.0 out of 5.0 by skitchen Good clean hotel but disappointed as a Platinum Elite member
I have stayed in this hotel on several occasions now and on EVERY occasion that I have stayed, despite being a Platinum Elite member, I have never had a room upgrade, never been acknowledged as a Platinum member and the only thing they ever give you is the standard 500 bonus points. I have stayed at numerous other Holiday Inns where they will go out of their way to offer you a little extra and acknowledge your loyalty to the IHG brand but it does seem to be lacking a lot these days but Holiday Inn Wakefield seem to do nothing!
On my latest stay, 23-24th Dec, an extremely QUIET period, something that was even acknowledged by the staff, I wasn't upgraded automatically and when I asked if this would be possible, I was told they had no rooms to upgrade me to. The only thing they do give you, the 500 points, I had to ask for. I hadn't got the free Internet option available when I tried logging on so I had to ask for this as well. When I asked if I could have a late check-out, I was told the best they could do was 1PM, even though when I had phoned up the day before, they said they were very quiet and it shouldn't be a problem. There were barely any cars in the car park and this isn't a hotel in the middle of the city centre so I highly doubt there were no executive suites available to upgrade me to, highly doubt they couldn't have done a later check-out and I highly doubt they even notice when they get a Platinum member staying with them from my experiences.
To their credit, when I did ask the following morning, if a late check-out would be an option (this was a different member of staff), they said it wasn't a problem and would do it. Too little too late though really. I know things like upgrades and late check outs are stated as being subject to availability but I have stayed at this hotel on at least 6 different occasions in the last 12 months and to never do it and to not do it on one of your quietest periods seems to me like they never will!
Overall, although a nice clean hotel, I never feel valued here as a rewards member.
December 25, 2013
Rated 3.0 out of 5.0 by Tate68 Good location. Clean and tidy hotel.
Good standards at this hotel, friendly staff and good food. BUT... don`t stay in the hotel if they have a party booked as you probably will have a restless night with 1. The noise from the room where the party is being held if your room is within 100ft of it. Resulting in me requesting another room. 2.. The noise of the people leaving the party and going to their rooms, then continuing to party there....I have had this issue throughout December. Some peoiple have to be up early to go to work...Other than this it is a good hotel..
December 23, 2013
Rated 3.0 out of 5.0 by topol Services
Wifi should have been free. more diverse breakfast menu. missing shower cap such as ear cotton puds. the room did not include Refrigerator.
December 18, 2013
Rated 4.0 out of 5.0 by MattyJ43 Helpful staff
What makes this Hotel stand out is the helpful attitude of the staff - particularly the girls on breakfast. Probably the best Hotel of its type around...
December 17, 2013
Rated 4.0 out of 5.0 by Teeth123 Old fashioned
Hotel needs to update rooms which are old fashioned compared to other IHG hotels.
December 15, 2013