Rated 3.9 out of 5 by 169
Rated 5.0 out of 5.0 by Traveller201 Great Stay & Fantastic Food
Very clean hotel, staff very efficient and friendly. Food superb too. Only downside is size of room (good job I did not want to swing a cat !). Food can be pricey but quality better than any other hotel over last few years (over 200 of them).
Staff great, efficient, friendly and everywhere very clean.
February 14, 2013
Rated 1.0 out of 5.0 by ANDYWS Average hotel as long as you don't want to check in!
I arrived at this hotel at 20 past midnight on the Sunday as you would expect I tried to check in at Reception. However the desk was unmanned. I waited a couple of minutes thinking perhaps the staff were at the back of the desk but still nobody came to the desk. I had a little wonder into the lounge and bar area (leaving my luggage at the reception desk) and no staff were to be seen. I tried ringing the switchboard thinking perhaps it would direct to the night managers phone... after about 30 seconds of ringing I got a message saying "We are experiencing high call levels at the moment, please try later" based on the fact I could see the switchboard phone and could hear it ringing, I find it hard to believe there were high call volumes! Finally at 00:40 (20 minutes after I arrived) the night manager came walking down through the lounge, I explained I had been waiting 20 minutes and this was greeted with no response, he continued to walk behind the desk came up to check me in and said "You should have come and found us, we were only in the meeting rooms. We cant be at reception all of the time!" I pointed out to him that actually... yes there should be someone manning the desks at all times especially when they have guests who have not checked in yet, and more to the point, a guest should not be expected to walk around a hotel which they have never been to before in order to find a member of staff. To top my check in experience off, I was then referred to as "Young Man", now maybe this is a local term of endearment but it most certainly isn't a professional one. Guests should expect to be referred to by name or as sir/madam. I had to remind him to take a swipe of my credit card for extras, my room key was then handed to me without any offer of explanation where my room was. So again I had to ask for this information. The night managers final response was to offer me a drink from behind the bar for my inconvenience, which at 00:45 was not something that took my fancy. I finally arrived at my room at 00:50 tired and not amused.
The rest of my stay was good, the restaurant and room service staff were very polite and accommodating and room service breakfast was delivered on the dot at 06:00 as requested.
I actually enjoyed my stay but was again let down at check-out by the same night manager that checked me in. On approaching the desk I was once again greeted as "Young Man" check out was fine until the night manager whilst dealing with me decided it would be appropriate to lean around me and great a regular guest as "Mr _______" and explain that he wouldn't keep him long, maybe if he spent more time dealing with the guest he was already speaking with then "Mr _______" would have been dealt with quicker.
A few recommendations:
- If the Night manager needs to leave the desk unmanned, a notice explaining this, with a phone and a contact number for their DECT phone would be really useful.
- I appreciate guests checking in after midnight can be somewhat of an inconvenience, especially when you only have 2 members of staff in the building and a lot of function rooms to turn around for the morning. But politeness and courtesy really should still apply, your staff do indeed work in customer service roles do they not?
- Finally, I appreciate that it is great to generate good relationships with regular guests. But this should not be at the neglect of other guests.
I will not be recommending this hotel to colleagues.
February 8, 2013
Rated 4.0 out of 5.0 by FS45 Decent hotel
Good location - arrived very late - a bit limited on staff. Breakfast was good with sufficient choice. Second day the room wasn't cleaned very well - the bed wasn't made so had to ring down and also didnt have sufficient towels that day. Overall it was fine.
February 2, 2013
Rated 4.0 out of 5.0 A warm welcome & goodservice
I stay here on a regular basis and the only complaint I have is that the bar prices are some what extortionate. Apart from that the service is always good, friendly and nothing is too much trouble. Have always found the staff friendly and willing. A very popular venue for local weddings and parties. It is near the centre of Wakefield and easy access for the M1.
January 16, 2013
Rated 5.0 out of 5.0 by RosPT Friendly staff
This is not the first time we have stayed in Wakefield, nor will it be the last. We received a warm welcome from the friendly staff in all areas of the hotel and could not fault the high level of service. Both dinner and breakfast were of a consistently high standard with unobtrusive but attentive staff on hand to provide all that we required. The room was warm and comfortable even with a gale blowing outside. Thank you everyone for making our stay so enjoyable.
January 4, 2013
Rated 4.0 out of 5.0 by MrsBn Christmas break
Great location near M1.
Staff great except bit of a grumpy receptionist when we booked in on the 27th Dec. Lovely polite Asian girl made up for this when we left on the Saturday morning. Fabulous receptionist at breakfast buffet bar, she was a little more mature but had time for everyone, she completely looked after everyone and seemed to thoroughly enjoy her job. We have much praise for her, sorry we didn't catch her name, but she must have had other very positive reviews for you to know who we mean. She's a real gem amongst your staff.
Thank you, great stay.
January 3, 2013
Rated 4.0 out of 5.0 by Tony172 Great to return home
The room was very comfortable, and Very Clean, Service great, what more do you want...We will return for sure.
January 3, 2013
Rated 4.0 out of 5.0 by nuclear9 Weekend stay
Good location just off the M1 junction 40 but I experienced no traffic noise and the room was quiet and I slept well. Lovely friendly reception, easy check in and a clean room. Car park is also very good with lots of parking spaces and no extra charge as some Hotels will try to extract extra revenue from the guest. Hat's off to the staff and friendliness of this Holiday Inn which was a perfect location for Wakefield or Dewsbury.
December 10, 2012
Rated 1.0 out of 5.0 by mhell Misguided booking
Having stayed here in the past, & it being a pleasant experience, I was v. disappointed with my last visit.
I arrived early, to be told i would need to wait til 2 o'clock (fine) but no offer of leaving my bags or noting my arrival so they could allocate my room.
I had booked a deluxe SMOKING room & made a point - at booking - of possible late arrival. I returned, just before midnight, to be told that there weren't any smoking rooms available as there are v. few available at this hotel. The receptionist failed to tell me where the lift was located, i had reached the 1st floor before i found it!
I purposely booked this hotel as it proclaims to have smoking rooms, the web site says 95:104 ie 9 smoking rooms. On check out i asked how many smoking rooms the hotel has to be told only 4.
As a reward night i do not consider standing outside in freezing conditions much of a reward.
December 6, 2012
Rated 3.0 out of 5.0 by Snaz Overnight stay
It would be more better if breakfast was included in the price , because it is very expensive to purchase for £14.99 in the morning !
November 4, 2012
Rated 3.0 out of 5.0 by Floss Need to look extra costs
Really nice hotel and very clean.
The room cost was very reasonable but beware extras .... Breakfast and other items such as a sandwich was very pricey and wi-if is charged at £5!!! Per hour. We would have ordered breakfast (for 4 people)and eaten a snack if the prices were more realistic. I know the room charges were very good but also they need to be to fill rooms at the weekend in an urban area such as Wakefield.
October 22, 2012