Rated 3.9 out of 5 by 211
Rated 2.0 out of 5.0 by Martin R Very disappointed to say the least
Turned up to find a couple of Christmas parties going on. Shame this hadn't been highlighted on the website at time of booking or by way of a warning email!!
Took forever to get checked in as the 1 receptionist on duty was obviously too busy to cope on her own.
As an IHG platinum member I was not greeted or recognised as such at all. I was stuck in the dingiest of rooms I've ever been given with what looked like a 4 foot bed. (Despite asking if I qualified for an upgrade to which I received a sharp No you're not we've not got rooms -- Even though the website was offering many as still available to book)
I Went and asked if they had a twin and was given a better standard room.
I then phoned and asked for some more pillows and & a wifi key and was told they would be delivered, but they didn't arrive.
I got woken up by drunk people at 1am and despite trying to ring reception to ask them to help they just didn't answer the phone so I gave up trying. The noise eventually stopped at just gone 4am
I mentioned this to the receptionist in the morning and just got a tough luck type of response.
Wasn't given any IHG rewards points or drink voucher or complimentary upgrade.
I'm referred to as one of their most valuable guests!!!!! Not at this hotel.
That said, stayed at the Indigo Newcastle the following night and was treated like royalty!!!
Positives - Room was clean and breakfast was nice.
December 17, 2014
Rated 4.0 out of 5.0 by mori58 holiday inn review
very comfortable all the amenities close to motorway but be aware of potential traffic queues
December 17, 2014
Rated 3.0 out of 5.0 by TheTixter Great service, average vallue, poor bed
Lovely staff, but hard bed and hard, uncomfortable pillows. Few bathroom accessories, and only sporadically refreshed. Invoice incorrect. Not recognised as IHG member. Good internet in room and public areas. Food standard but not great if part of a course / meeting room package. Room service excellent. Warm white wine - why??? Excellent for accessibility and parking.
December 16, 2014