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Rated 3.8 out of 5 by 303 reviewers.
Rated 5.0 out of 5.0 by Fantastic room, would book again! This was one of the best hotel rooms I have stayed in, well furnished, comfortable bed, really clean. Would recommend to anybody. Warm greeting on arrival from the helpful chap on reception, well done Holiday Inn, a credit to the chain. Ian from Cornwall. November 14, 2013
Rated 5.0 out of 5.0 by perfect for families Service in restuarant a little slow. if we'd known the children ate free we probably would have eaten there both nights. did the restaurant do breakfasts?Arrangement for sleeping with 2 young children in their own little area (exec suite) was perfect, they had their own tv too! swimming pool open long hours November 14, 2013
Rated 5.0 out of 5.0 by Great customer service! We had such an awful journey, with the motorway being shut and taking 2 hours to drive 3 miles. We rang the hotel who gave us directions, clear instructions and fantastic help. Extra pillows were given, heater on when we arrived and a fantastic breakfast :-D November 13, 2013
Rated 4.0 out of 5.0 by Great stay After an horrendous journey getting to the hotel all I wanted was good food, some wine and a goodnight sleep and I got it all. The carvery evening meal is the best value for money ever and I highly recommend this. Just one negative - the towels are incredibly small November 13, 2013
Rated 5.0 out of 5.0 by great package .excellent service. Yards away from the motorway at junction 10 walsall but you would never guess.its so quiet. The minute you walk in nothing seems too much trouble .check in was swift and I had assistance with my luggage.after a long journey we decided to dine in and so glad we did .the food was excellent and the staff very friendly.breakfast was very well presented and the staff where equally as pleasant .it was so nice to relax in friendly surroundings and so well looked after.i look forward to returning again. November 12, 2013
Rated 4.0 out of 5.0 by Friendly Staff & Good Food We decided to stay here overnight with the kids as a treat, the room was spacious and clean, however there were a few bits left on the floor after I'd budged the sofa bed over abit towards the window. I have a toddler so he was bound to find bits left on the floor but probably wouldn't of noticed otherwise. I picked them up myself an put them in the bin. The travel cot didn't have a mattress so was rock hard an the sofa bed mattress was so thin but neither children complained an they both slept all night. We went into the swimming pool and the kids had a great time learning to swim, sauna an jacuzzi was a nice treat for me. Breakfast was lovely an the kids ate free, good selection an the staff were really friendly. Would definitely stay here again. November 12, 2013
Rated 4.0 out of 5.0 A treat for the kids Took the kids to Caburys world & then surprised them with an overnight stay. The half term deal was fantastic value for money. Check in was quick & easy, the room was nice as well. The hotel was very quiet as it was a Sunday night & the kids had the swimming pool to themselves which they thought was great. Lovely breakfast in the morning. All the staff we dealt with were friendly & efficent. Only bad points were there was a couple of bits of rubbish under the bed & the ceiling in the bathroom was abit grotty- a lick of paint would sort this but these were only minor things & having worked in the hotel trade, we didn't make a fuss. Anyway, great hotel, great price & really convienent just off the M6 November 6, 2013
Rated 3.0 out of 5.0 by Cold Room They did'nt tell us that there was no heating in the room, we had to call reception, who then said there had been a problem with the heating, we had to settle for a plug in wall heater, not ideal?? No compensation either, no alternative room, check first before you pay? November 5, 2013
Rated 5.0 out of 5.0 by Great room for a family with older children. We travelled with our teenagers and this room was perfect they had their own area whilst still in the same room as us. we would certainly book this type of room again. November 2, 2013
Rated 3.0 out of 5.0 by Slow internet and even slower service I had an executive room for 3 weeks. Air conditioning did not work. Room was freezing cold and the only heater supplied was so bright when it was on that no lighting was required. I asked for and was promised a convector heater which could be left on over night but it never arrived. The internet was so slow it took almost 5 minutes just to log on. The only thing slower than the internet was the bar drinks and food service. Many nights there were 6 or more people waiting for drinks service with one staff behind the bar trying to take drink and food orders. Occassionally had to wait 1 hour after ordering for food to be delivered. November 1, 2013
Rated 3.0 out of 5.0 by sleepless in Walsall Arrival and check in is easy and simple. Hotel is well presented and clean. Rooms meet the usual expectations for these hotels and have all you require for a night or two. Restaurant was pleasant but did have to wait a long time between courses which looking at everyone was finding the same issue. Then it all goes a bit wrong. Trying to sleep in this hotel is a nightmare. No pun intended. Every footstep or in our case kids running up and down corridors can be heard and up to 0430 am people crashing and banging in rooms above was a joke. Complained in morning and was told if happened again to call reception who could deal. Did happen again but about 0130am but not for long which was good as only about 2 hours sleep previous night did not have strength to lift the receiver. Really busy hotel so think this would be an issue hence why would not recommend. If we had not got engaged while staying at hotel I would have returned home. October 30, 2013
Rated 4.0 out of 5.0 by Comfy and handy for the M6 Good value, very comfy suite (executive). I was pleased I had requested a cot (no extra cost) and one was waiting in my room on arrival, but I had assumed all Holiday Inn's would have lifts - this one didn't, so it was a pain carting baby and kit up the stairs. I then thought I'd pay the extra to get room service to avoid the baby hassle, but I rang twice and no one answered. I guess all the staff were busy - the restaurant was also full, but far food was reasonably priced. I couldn't find the wired internet connection in the room - the website says it's free, and reception always seemed too busy to ask, even when I was checking out. Cleanliness was almost perfect, but breakfast let that down, with food from the night before still on the carpet, and tables slow to be cleared. Overall, worth the stay, but check the fine print and book the restaurant ahead of time. October 23, 2013
Rated 5.0 out of 5.0 by Great stay here. We had a lovely stay in this hotel. Great staff and friendly attitude. We will definitely stay there again. October 23, 2013
Rated 5.0 out of 5.0 by Welcoming team The staff make you feel welcome without being overbearing Great bunch October 23, 2013
Rated 3.0 out of 5.0 by Overall okay experience After booking this hotel on a regular basis, it has come to my attention the lack of support received by staff. As always booking a double room and sometimes being given a twin room where I am told nothing can be done to fix this nor is any money refunded to compensate! Very annoying! October 23, 2013
Rated 3.0 out of 5.0 by Disappointing I was very disappointed by this hotel. I booked and a family room, 2 adults 2 children, when we arrived the room was made up for 2 people not 4. One of the tv's had no remote control, the duty manager bought one down to us, but this didn't work. By this time I had 2 very disappointed children, no bed made up for them and their tv not working. We ate in the hotel and was disappointed with the food. Oil/grease on the pasta dish, I had a burger and the roll was wet from the water left on the salad, not what I expected from a 4 star hotel at all. Overall, very disappointed and I wouldn't return to this hotel. I reported all of these problems during my stay and the duty manager was very good and tried to sort out what she could, but it makes your stay not relaxing when you have problem after problem. October 17, 2013
Rated 5.0 out of 5.0 by Excellent service We arrived late on a Friday night after a long drive. My wife required extra pillows due to back issues, but this was sorted quickly and efficiently by the excellent night manager and his team. The hotel felt very luxurious and it was a pity we did not have time to check out the leisure club facilities on offer. Overall we found it to be excellent value for money with great service from all staff we dealt with. October 16, 2013
Rated 5.0 out of 5.0 by Fantastic staff Can not fault the hotel at all. Nicola on reception is an absolute professional. Katie was extremely friendly and helpful. My room was immaculate and very comfortable. The bar area is welcoming again with some great friendly staff. Stayed here business and leisure and would recommend both. October 16, 2013
Rated 4.0 out of 5.0 by Mixed experience I have stopped several times before and have enjoyed the experience BUT Most of the staff were excellent with john being on form as always. The restaurant waitress' where a mix of superb and untrained which let the side down slightly. The food was much improved with a special that was very good. The tiny Charlotte looked after most tables with aplomb and curtesy that was very soothing. All in all a pleasant stay that does make you want to come back. But not to the room I was in with the odd noises from the air con unit! October 14, 2013
Rated 2.0 out of 5.0 by Poor restaurant Staff on reception were and are excellent. Nothing too much trouble and curtious. That can not be said for the restaurant staff. 1. Dispite 4 staff walking past my colleague and I and the restaurant being only 1/4 occupied it took 10mins. to be asked if we were dining. 2. We requested a 4 seat table to which I was told they were busy... 1/4 full at 9pm..., I ask. No additional parties booked . 3. Service slow 4. Drinks spilt on table, phone and paperwork without apology. 5. Plates removed while still eating. It's a shame this was the case as the hotel itself is good value for money. October 13, 2013
Rated 5.0 out of 5.0 by Great Stay,Good room,helpfull reception staff. I enjoyed my stay the hotel & is a ideal location for the motorway links to work, I would recommend this hotel to my friends in the future. The reception staff where very helpful upon my arrival & the Night reception guy's where very helpful & informative with their local knowledge helping me arrive at my meeting on time. October 10, 2013
Rated 3.0 out of 5.0 by Wedding Party We arrived to see that a Wedding reception was taking place. No issues, checked into our room by a very pleasant lady on reception. Had a good meal with excellent service from Tammy and Jessie(thank you ladies) Sat in the lounge for a coffee to have screaming children running around, jumping on chairs all from the wedding. When we went to bed these children were running upo and down the halls screaming, followed later by drunken adults. No noise insulation so you hear everything, floor seems to have wood under carpet which creaks loudly, noise from romm above when people walking. But the children were a nightmare. Had a terrible nights sleep and wish I hadn't stayed. I mentioned this on departure, and was told I should have phoned reception. Taking the corridor ran from reception I can't believe that nobody didn't notice. Stay again .....................never ! October 10, 2013
Rated 3.0 out of 5.0 Good location and Good customer service We booked the Holiday Inn as it was an ideal location for a wedding and reception party that we were attending in the area. We also felt that the leisure facilities (Pool / Sauna) would act as a good value-add - sadly we didn't get the chance to use. The key downside I felt was the quality of the premium draught beer on offer - worst pint of Stella I have ever had. The bar area on Saturday evening became quite rowdy which was a surprise and note that no food is served after 10pm which sadly caught me out after a few flat beers! October 10, 2013
Rated 5.0 out of 5.0 by cosy, easy, friendly helpful staff great service from happy staff cosy welcomly hotel great location October 9, 2013
Rated 5.0 out of 5.0 by A Breath of Fresh Air I must say that I was a little concerned about staying at the Holiday Inn in Walsall after my last experience at the Holiday Inn NEC Birmingham, but I must say form the moment we walked in we found the staff extreamly friendly and they went out of their way to make us feel at home. The hotel itself is very easy to find positioned just off the M6 but there was no audible noise to disutrb us at night. The family rooms were fantastic and the food good value for money. We also enjoyed the swimming pool although this was a little on the small side. The one real negative for the hotel is that there is no lift and we were sleeping in the executive rooms on the first floor which was difficult with two young kids, pushchair and bags etc. Although even the lack of lift alowed us to meet Joati (not sure the exact spelling of his name) who was really a tribute to the hotel and constantly went out of his way to make us feel appreciated. Good job, I am sure we will be back some time October 9, 2013
Rated 5.0 out of 5.0 by Genuinely very impressed! Superb value for money. We were so happy with this hotel and consider it to be great value for money. The Executive Family Room was surprisingly perfect - with all the details taken care of, and others that surpassed expectations - such as spotlights in the hanging rail in the wardrobe, a soothing blue nightlight in the bathroom, lovely selection of complimentary toiletries, and they even made the sofa bed up for us before our arrival. It was this attention to detail and overall consideration that made all the difference to our stay. Aside from the room being easily one of the most modern and delightful that we have stayed in - every member of staff who we encountered was friendly, sincere and utterly helpful. The food was delicious - the hotel have gone above and beyond to offer complimentary baby food and toast & preserves for the children, which was unexpected and a really nice touch. The children's food that we did order was generous in portion size and quickly prepared. The adult breakfast was equally delicious and the waiting staff were really pleasant and prompt The pool and spa pool were deal clinchers for us - the reason why we booked to stay there - and we weren't disappointed, with complimentary towels and clean facilities. To be honest our expectations weren't that high, but they were totally surpassed by the experience at this hotel. Would recommend to others in a split second. October 9, 2013
Rated 5.0 out of 5.0 by Excellent Stay Was very impressed with our recent visit to this hotel. Room was very comfortable and the customer service received from the staff at the hotel was outstanding. October 7, 2013
Rated 4.0 out of 5.0 by Very slow internet connection. Apart from the ultra slow WIFI it is a nice and comfortable place to stay. October 6, 2013
Rated 1.0 out of 5.0 by Half effort Booked a double room, arrived at midnight, was told computer error and received a twin (which was fine), got into room no TV remote, went back to reception to inform them, was left feeling as if I had stolen it ! Shower in the morning, bath plug stuck solid then to discover there were no towels in the bathroom ! 25 minutes later room service appeared with one October 6, 2013
Rated 5.0 out of 5.0 by Excellent service We recently had my wife's 60th birthday party at this Holiday Inn. The whole event went really well. The staff could not have been more friendly and helpful. The rooms were excellent and food was good. We were very pleased and so were all those that attended. Well done! October 5, 2013
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