Rated 3.8 out of 5 by 351
Rated 4.0 out of 5.0 by victorviking Stop Over
We were a little apprehensive about this stay after reading several other reviwes of this hotel, but we need not have worried as even though there was a wedding reception a late christmas party and a coach load of holiday makers all in at the same time, we had an exceptionaly quiet night.
We enjoyed an excellent meal in the make shift restaurant, and breakfast was a high standard the next morning and the staff were very friendly and nothing was too much trouble, the hotel is looking a bit dated but is very clean and comfortable.
January 28, 2015
Rated 5.0 out of 5.0 by The_classic Awesome service
My previous 3-4 nights at this hotel have been fantastic. They say to lead from the top is showing a example to those who wish to learn and accomplish. John the night manager is certainly that role model he knows the job well and makes it a very relaxed yet professional environment nothing could possibly go wrong while he is there. Thank you
January 27, 2015
Rated 3.0 out of 5.0 by getting frustrated Valur for money
Mostly helpful and friendly staff, comfortable room but restaurant cold and uninviting.
January 26, 2015
Rated 4.0 out of 5.0 by grannie 2 Reception brilliant
Hotel reception manager Paul espcially is very good nothing too much trouble. Staff very courteous. Will not use bar again. One week I went and the next week same drink £1 different when I queried they had charged me £1 for shot of lemonade. I had had half shandy. So they charged for half pint of beer and £1 for for a shot of lemonade. Concluding I didn't have half of beer as the lemonade took up some of glass. I know you have to expect hotels to be more expensive but I think this is taking the Im not a miser but do expect fairness. Will be using hotel again but not the bar.
January 22, 2015
Rated 5.0 out of 5.0 by delta bravo 25 room 101
over all hotel was excellant apart from one or two little things,one night during evening meal one of the waitresses hovered waiting for plate to be finished, Reported cigarette holder outside was overflowing and butts over the floor.The power points are on one side of room none near the bed,but im being very picky, the staff were really freindly,and helpful.
January 19, 2015
Rated 3.0 out of 5.0 by Sumo Si Not to usual IHG standards
The staff didn't match the usual IHG standard and the hotel required a spruce up as it looked grubby away from the main lobby.
January 17, 2015
Rated 4.0 out of 5.0 by grannie 2 Staff very helpful
Had to move big chair to get to standard lamp switch and it hadn't been hovered for a long time as very dusty
January 14, 2015
Rated 3.0 out of 5.0 by Olympian An uneven stay
This Holiday Inn is ideally sited near Junction 10, but the directions from a difficult roundabout are not straightforward.
I booked five rooms for a weekend with my family with Reward Points. This process is made more complicated because only one room can be booked at a time, and, despite direct contact with the hotel, the rooms did not match the names provided and confirmed by email.
Service is uneven because front desk was understaffed, and the restaurant for breakfast was not really geared to the requirements of weekend guests at a relatively slack time of year.
Rooms were serviced well, but provision in bathrooms of towels and toiletries were below the standards set by Holiday Inns elsewhere.
All in all an unsatisfactory experience.
January 14, 2015