Rated 4.3 out of 5 by 66
Rated 3.0 out of 5.0 by MoeyM Nice suite
Room was set up nice, good kitchenette. TV worked. Good price for all the room you get in the suite. I did not think it was updated for cleanliness before i got there, as i saw empty beer cans outside my room, and a plastic bottle in one basket inside the kitchen. Also one sheet was stained, but i put my blanket over it to sleep cause i felt bad asking for a new sheet. Everything else seemed fine. I did not order in or eat there, as i had to commute. The hallway table by the elevator was dusty. i think the bottled water in the machine was $2 something. We were happy to be near Olive Garden and were able to find our way to the highway ok in the dark which meant alot to me.
October 28, 2013
Rated 4.0 out of 5.0 by JeffJoJake Fix the Hot Tub
The Front Desk clerk Winter was very nice. We were able to check in early with any issue. I was unhappy with the Pool and Hot Tub. The Pool was very cold!!! The Hot Tub had to much chlorine and it wouldn't shut off. Also there was a spcial event being held at the hotel and their table blocked the hallway going to the hall. The resturant staff was nice and the children ate for free.
October 18, 2013
Rated 5.0 out of 5.0 by luckygreen27 Hands Down!
Hands down simply the best place I've found to stay when working in the greater Detroit area. I appreciate the extra special touches (cookies, muffins, hot coffee, manager receptions, room upgrades) and I don't feel like a stranger. That's nice since I am a woman traveling alone. I like to feel that sense of "almost" community. Much appreciated!
October 7, 2013
Rated 5.0 out of 5.0 by mm134 SPOTLESS
This place seemed brand new and perfectly clean! Not one bug, gorgeous room, nice and quiet. Loved my stay here. Got the 2 p.m. late checkout which was an added perk.
October 1, 2013
Rated 5.0 out of 5.0 by manonthebrink made my stay in Detroit easy
Had a positive experience. Good location to all things automotive.
September 27, 2013
Rated 5.0 out of 5.0 by onceuponatime The staff were wonderful
The office facilities were helpful and we could print out what we needed.
The atmosphere in the hotel was good and i liked it that you did not have to have your key to get in at night because the front door is manned all the time.
Really no problems and everything worked.
September 3, 2013
Rated 2.0 out of 5.0 by Danny4200 No breackfest
Can't believe there was no breackfest. It was a hoilday inn I thought they were all about taking care of people:((
August 23, 2013
Rated 4.0 out of 5.0 by nhfd155 clean and friendly stay
Overall a good stay. The managers receptions was nice with a good selection of beers. I was a little suprised to find out the "included" dinner was hot dogs. Very clean and very hospitable.
August 18, 2013
Rated 3.0 out of 5.0 by frank81 mattress
The mattress was old and uncomfortable. Other than that its a nice hotel.
August 16, 2013
Rated 5.0 out of 5.0 by Slocum Fine Service
We spent one night instead of two. We were in Warren for a family reunion. All was well, we thought, until contacted that we should be in Troy. But the Staff was professional, and we had no problems checking out. Thanks.
July 31, 2013
Rated 4.0 out of 5.0 by ruck09 Holiday Inn Express Warren Mi
Myself and a friend had to go to Warren. We stayed at the Holiday Inn and we were very pleased with the hotel. It was very clean and comfortable. The staff was great and the breakfast they serve was very good and lots of food. I have recommended this hotel to the company I work for and others. I would stay there again next time.
July 29, 2013
Rated 4.0 out of 5.0 by NGAlady More trianing Required
During my stay, there was a power outage in the area. The hotel staff did not seem prepared for the outage. They did not know what or where they should cut the power ie elevators, computers. They bickered among themselves within range of the customers. That did not make me feel comfortable that the situation was under control. Thankfully this was just a power outage, but what if it were a much more serious emergency? Please provide the oppropriate quarterly training and a manual that can be reviewed in any sitation.
July 28, 2013
Rated 2.0 out of 5.0 by Lmatson Watch your charge cards
I paid cash upon checking in and still two days after check out the hotel charged my card for my stay. When I called I was not able to speak with management. The front desk clerk checked and chuckled as she said " Oh I see, we caught our mistake but it will be three to four days before it will be corrected." Repeated calls to the hotel to speak with the manager were met with " Sorry the manager is out on an emergency and we don't know when she'll be back."
On the bright side, the room and pool were clean. Floor staff was friendly.
Not enough towels in pool area for the approximate 50 people using it. Suggest they be refreshed more often throughout the day. in addition the restaurant breakfast and supper food aren't worth the cost. Service was good.
July 26, 2013
Rated 5.0 out of 5.0 by Nana23 awesome customer service
The staff at this property were super friendly, helpful, and went out of their way to ensure we had a great stay. Any time we had a request they acted on it promptly. I would definitly recommend this hotel property to anyone who will be in the Warren and surrounding area.
July 12, 2013
Rated 2.0 out of 5.0 by Denie Poor experience PC # 623884508
My company has been using this hotel for some time. The person we used as a contact left recently and I was working with another person on our reservation and room rate always offered us. When I arrived I had no reservation and I was not given our standard rate. The first room I was sent to was being held open with the security lock and was dirty. The second room had towels on the floor dirty soap in the sink and the bed was half made. The third room my key would not work until yet another visit to the desk.
Once in the room I tried to use the Jacuzzi spa and the water faucets did not work. I did contact the area sales director and she
has refunded the money for my stay. She said the gentleman working the desk was in training and should have never been left alone. He was very courteous and professional but completely overwhelmed by the guests checking in as well as answering telephone calls.
June 10, 2013
Rated 5.0 out of 5.0 by julioon My Favorite Place to stay in Warren
Its definitely a GREAT hotel.
The staff is super friendly and they do take care of you while you are there.
They do recognize you as a priority club member each time.
Rooms are super clean and the cleaning staff is as friendly and hard work as it can be.
Each time I go to Warren I will be there
May 29, 2013
Rated 4.0 out of 5.0 by cfelt Great
I enjoyed the indoor pool and their restaurant food. The service was also great.
May 20, 2013
Rated 5.0 out of 5.0 by dw22 Very clean and friendly staff
Very well maintained. Suites very spacious and clean. Thoroughly enjoyed our three day stay.
April 21, 2013
Rated 4.0 out of 5.0 by ramsfan a good HI, but service could be better
Nice hotel, your average HI. some nice benefits, free dinner some nights and cheap drinks in the lounge, but front desk is one of the unfriendliest I have encountered. Not rude, just cold
March 18, 2013
Rated 2.0 out of 5.0 by USCDAD Not so great
Rooms were clean.........and that's about it. The resturaunt was under staffed and we were told so before sitting down. Waited forever to get service and never actually did get service. Left for another resuraunt. Tried to check out the breakfast buffett in the morning and give them another try and we were greeted by the hostest with her finger in the air signaling just a minute while she finished her texting. Not a customer friendly place. Watched the staff for a few more minutes and most seemed more interested in their phones than the customers. Please remember, we are the ones with money in our pockets to spend and we took that money elsewhere.
March 9, 2013
Rated 5.0 out of 5.0 by mk54 great place
I have been staying at Holiday inn for a long time and when I get to Warren they always treat me good and make me feel at home .They go out of there way to make this place like home .
March 6, 2013
Rated 2.0 out of 5.0 by cruzin clean, nice room ,
What a horrible night for iinsomnia the TV flickered and static picture with sound blinking in and out all night It drove me insane.
And the Bar and restaurant only being open till 10 pm!! terrible
February 9, 2013
Rated 5.0 out of 5.0 by AllanFromFlorida Hospitality at it's best.
I enjoy staying here because the staff are so accomodating.
I like the rooms and the hotel layout. I have stayed here several times. I enjoy the pool and spa. I like the restaurant and bar. The hotel is clean and comfortable and conveniently located.
January 31, 2013
Rated 3.0 out of 5.0 by mmightygrl2013 Just OK
We stayed for 2 nights. Overall it was ok. The pool was pretty cold and not very clean, and the pool area was not well maintained with towels. The front desk staff was also fairly average, when we first arrived the staff member was in the computer area on the computer and we stood at the desk for about 10 minutes before there was a realization we were standing there.
If you are looking for a quick stay and not expecting much except a room and a bed then I would recommend it. The price is pretty high for what you get, I'm glad I had a discount or else it really would not have been worth the price.
January 7, 2013
Rated 4.0 out of 5.0 by Rjj51651 Dining
No complimentary breakfast on 12/25 and breakfast that I had to pay for was not great. Was very disappointed with that.
Also, this was the first time not being recognized as Priority Club Member (complimentary water, cookies, chocolates, etc.) during check in.
January 3, 2013
Rated 5.0 out of 5.0 by onebearcat Clean, comfortable and friendly employees.
I've stayed at this Holiday Inn around 15 times over the past 18 months. Every time the employees (Front desk, housekeeping, restaurant) been very friendly and accommodating. The rooms and common areas are always clean.
I would definitely recommend this hotel.
December 3, 2012
Rated 5.0 out of 5.0 by PaoloG Consistency
this is not my first time at your facility in Warren and won't be the last one.
I have consistently received great service, room cleanness and.....last time because of my status I was upgraded to a VERY nice suite.
November 14, 2012
Rated 5.0 out of 5.0 by dkpol Warren Visit
We combined a business trip in with a social visit to some of my wife's family who lived nearby.
This hotel was wonderful in every aspect. The food was great and the portions generous. The hotel was very clean and all of the staff was exceptionally friendly and helpful.
We would like to thank you for your service and hospitality and we would make it a point when visiting the area in the future to stay with you again.
November 7, 2012