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Rated 4.0 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Fantastic service and friendly staff I stayed 1 night in this Holiday inn and from arrival to departure I was meet with smile and help from all staff. Reception on arrival were full of smile and very welcoming. Bar staff very helpful when I won't to change a set meal and the food was presented quickly, and full of taste Breakfast staff were the most helpful and friendly of all I have stayed in many hotels and a gold IHG member and this is one the staff need praise for making an excellent and friendly place to stay July 23, 2014
Rated 5.0 out of 5.0 by Excellent front of house and other staff excellent Great hotel but more attention to maintenance would help, minor faults need fixing to ensure a comfortable stay July 21, 2014
Rated 5.0 out of 5.0 by Comfortable, excellent breakfast service The hotel was clean, comfortable and everything needed for a restful stay. The servers at breakfast were friendly, helpful and attentive. Good selection for breakfast and my poached eggs cooked-to-order were spot on both days. July 18, 2014
Rated 3.0 out of 5.0 by Nice hotel, pity about the service! This is a nice hotel and I have stayed here before. However, after a long day working and choosing my favourite hotel chain I was hungry and wanted a relaxing night. I ordered some room service and it was a good experience. The staff said it would be around 30 mins. After over an hour, I got concearned and called room service to no avail. I then waited another 30 minutes and still nothing. I was very disappointed to find that the food I ordered did not arrive. The fact that it was not even on the bill at check out displays that it never even got put through. I probably won't stay at this hotel again as a similar experience happened to a colleague. I have been a platinum member for years and always try and choose the IHG group. With concearn G July 18, 2014
Rated 5.0 out of 5.0 by Great hotel We were using this hotel while we attended Tatton Park Show. It was clean comfortable and staff were very friendly yet professional. This hotel is ideal as a stop off point for travellers making their way down south from Scotland and also very handy for overnight stays for Tatton Park visitors. Will certainly use again if in the area. July 16, 2014
Rated 5.0 out of 5.0 by Generally good The first floor rooms have been refurbished to a good standard. July 15, 2014
Rated 3.0 out of 5.0 by Good room, shame about dinner Have stayed before at this hotel but not eaten there before. This time broke my normal golden rule and eat dinner at the hotel restaurant. Service a bit (make that a lot) haphazard, food not hot when it was served. Asked for it to be warnedr up, came back warmer but still hardly what I would call hot. No one came to check. Breakfast was much better. Stay at hotel but don't bother with dinner. July 13, 2014
Rated 4.0 out of 5.0 by Friendly staff, comfortable room Stayed here a few times. The staff are always friendly and make you welcome. The hotel is beginning to show its age in terms of its external design and style and the bathrooms similarly. But that's just being picky. Only real issue is the bar area is a little small. July 11, 2014
Rated 5.0 out of 5.0 by Great Value for the room & Hotel First time I have stopped in the Holiday Inn before Excellect Hotel, clean & Tidy, No noise from the M6 (Nearby) Rate was cheaper than other Hotels in the area, I little shocked with the price of Breakfast £14.95 so did not bother went to Macdonolds! July 10, 2014
Rated 5.0 out of 5.0 by Excellent hotel We stayed at the hotel prior to and after flying on holiday. The hotel was easy to find. The food was very good and the waiting staff excellent. The rooms were comfortable and clean. Every member of staff was polite and courteous. I could not fault the hotel in any way. I'd certainly recommend the hotel. July 9, 2014
Rated 4.0 out of 5.0 by Check-in Check-In . When booking , head office has my card on file . On arrival at hotel staff swipe card again and add £40 to it . At check out signing done again . All very annoying. Breakfast cereal and cold juice etc OK . Hot breakfast fair . Overcooked deep fat rubbery greasy fried eggs , poor quality black pudding and why do the galley trogs always fold over the bacon and then half cook it in 2 inches of oil instead of grilling it - they'll tell you its to save space on the pan but its actually laziness . Sausages also not turned properly and underdone . Generally speaking more supervision and cooking training is needed with the scullions in all Holiday Inn hotels . July 8, 2014
Rated 5.0 out of 5.0 by A great weekend Just perfect. Staff are friendly, food is great. Slept well. July 8, 2014
Rated 5.0 out of 5.0 by lovely hotel and great service Nice spacious rooms.comfy beds. Friendly staff. Really good breakfast. Well placed for visiting tatton park. July 8, 2014
Rated 3.0 out of 5.0 by Hotel is a little tired I only stayed one night and was on business. The hotel was perfectly adequate for my stay but it is rather tired looking and in need of a bit of a refurb. The bathrooms look rather dated but the room was perfectly clean and a good size. Breakfast the following morning was good with a wide choice. - just wish there was more than PG Tips tea on offer! July 7, 2014
Rated 4.0 out of 5.0 by comfortable stay Clean and very tidy, extremely polite and efficient staff, limited menu but adequate. July 6, 2014
Rated 4.0 out of 5.0 by Feedback on stay See feedback comments already made. If an organsiation of your size has experienced damage to facilties especially in the bathroom area this is a must that it is repaired and brought up to a professional status especially in a washbasin as this area will harbour germs and bactieria. July 3, 2014
Rated 2.0 out of 5.0 by Worst hotel experience I can remember! From check-in to check-out this hotel was a running joke between myself and my colleague. Check-in began by my being told that I was not allowed internet access (even though I was willing to pay for it) because I was not a rewards member. Managed to sort that the next day. Breakfast times generally went okay, but service at dinner time was terrible. Too many issues to mention them all, but examples include one time when they took our orders then served my colleague with his meal and sides - and also gave him my sides too! When asked, my order had somehow been lost and they just thought he was hungry. To compensate, they knocked the price of a drink and some chips from his bill! Waiting for food and drink orders became the norm - once we even walked up to the bar where our drinks had sat for 20 minutes and got them ourselves. July 2, 2014
Rated 3.0 out of 5.0 by average Decent holiday inn. Think its a joke you have to pay £16 for internet when you can stay in a holiday inn express and get it for free. Thankfully parking was free... July 1, 2014
Rated 3.0 out of 5.0 by Poor value This hotel is some where between an Express and a full service hotel in that the rooms are Express standard but it has a full restaurant service.During my 2 night stay one of the lifts was out of order for the entire length. Management for some reason didn't think the bar would be busy for an England World Cup game so only allocated one poor girl to look after the area. The quantity of coffee and milk provided in the room was a lottery. And the tariff wasn't inexpensive! June 30, 2014
Rated 4.0 out of 5.0 by 2 Week Stay Staff are awesome and friendly!! Lauren S Claire on reception Lauren B Charlotte Joel The other bar lads Louisa I'm sorry I forget all the names, but all the staff that dealt with me were fab! Would recommend staying on the strength of the staff! Hotel itself was ok, pretty much what you expect, and the WiFi will be free in July if their plans go ahead. That would have made my stay even better if I had proper internet access, but had to rely on my phone for internet. The only moan I had which what amounts to 60 seconds of my life wasted each time, was turning the TV on to watch, you have to wait for the menu system to load then you could press a channel button to watch TV. It would be better if you could just go straight to TV watching without menu systems. I did like the menu system however as you could see your bill charges real-time during your stay. The only other grip about the TV is the menu guide would not always populate the programs that were on so you had to pretend you had time warped back to the 80's and flick through each channel separately to see what was on....I just wish I could have time warped for real, then I'd be a millionaire!! June 27, 2014
Rated 5.0 out of 5.0 by great stay We had a lovely relaxing time. staff were welcoming, breakfast was lovely again. June 27, 2014
Rated 2.0 out of 5.0 by Very Poor Having stayed at numerous holiday inns, this was very poor. Dinner was the biggest joke, tables not being available despite being booked. Two hours to eat a two course meal. Messed up orders. Half an hour to deliver drinks. Check in was done was a trainee who didn't register my membership card (despite saying they had) so they attempted to charge me for internet. They also tried to charge me on exit for meals that I hadn't had. June 24, 2014
Rated 5.0 out of 5.0 by Mr McCann Hotel was excellent, staff very efficient and friendly. Room very clean and comfortable. We only had breakfast so it would not be right to comment on the food menu as we didn't use it. Breakfast good. Would stay again if ever in the area. June 23, 2014
Rated 3.0 out of 5.0 by bad experience helpful and friendly staff,but the food was a let down. Dinner and breakfast was not good at all. The rooms were comfy and clean . June 23, 2014
Rated 1.0 out of 5.0 by Disapointed Not worth the money . Booked executive Room for my birthday for one night got a basic Room for one person . Very disappointed June 18, 2014
Rated 5.0 out of 5.0 by Friendly After visiting other Holiday Inns, I have to say this is the best Holiday Inn so far. Clean and spacious. Friendly, helpful staff. Breakfast was full and stunning! June 18, 2014
Rated 4.0 out of 5.0 by Good value for money Best value for money, and it is convenient to get to the hotel, as it is close to M6. June 18, 2014
Rated 5.0 out of 5.0 by Convenient location Good facilities / friendly efficient staff / excellent choice of buffet breakfast / clean ensuite June 17, 2014
Rated 1.0 out of 5.0 by Blood on the floor The hotel room was unclean and there was blood on the floor. June 17, 2014
Rated 5.0 out of 5.0 by My stay The overall experience was good. The bed was a little on the hard side. If travelling with children bare in mind this is a double sofa bed - so if like ours your children are not use to sharing a room never mind a bed beware!!! June 11, 2014
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