Rated 4.0 out of 5 by 172
Rated 1.0 out of 5.0 by Hol Inn customer Inadequate staffing at restaurant
We weren't told which dishes weren't available until we tried to order them. We then waited one hour and a quarter for our dinner! Mine came & it was cold. I was so hungry I ate it anyway.
There was a coach party in the restaurant which made the restaurant only about half full - so I don't understand why the restaurant couldn't meet demand.
The promised email from the restaurant / hotel manager to apologize never arrived.
September 25, 2014
Rated 4.0 out of 5.0 by jvmerlin Comfortable bed and good breakfast
We stayed in order to attend cricket match nearby. Very handy, and easy to get taxi, or drive to ground.
Clean rooms and will return.
September 22, 2014
Rated 4.0 out of 5.0 by tweed1 Enjoyable
It was very pleasant to meet the relatively new manager who welcomed us to this Holiday Inn. Positive person with a very pleasant manner, very approachable.
On this occasion the hotel did not have as many residents as on previous visits which made it more relaxing and quiet. The staff were very good and accommodating.
The menu is the same and perhaps need to be given a makeover.
Ideally situated close to the busy A1 trunk road which gives it a great location for tourists in the area.
Would certainly recommend it for short stay.
September 21, 2014
Rated 5.0 out of 5.0 by Arfer Comfortable bed
Massive bed! Could have slept three without any trouble!
September 20, 2014
Rated 5.0 out of 5.0 by Mcwelsh Lovely weekend break
Previous reviewers have complained about the proximity of the motorway - although close, the road noise did not intrude, even with the window open. There was a wedding party on the evening we arrived, but, due to the layout of the hotel, again we were not disturbed in any way.
The bed was comfortable, the pillows great, the food was fine, the staff were lovely. The room was a bit warm, but the air conditioning worked satisfactorily.
It was a great centre for a holiday - the distance to the motorway made travelling around the area very easy.
September 18, 2014
Rated 2.0 out of 5.0 by Liam0987654321 Old School
This hotel suffers from its 1970s design and build, drab rooms and old furniture. My room was very smelly, damp and musty which is very off putting but as I was only staying for one night and arrived around 9:15pm I just couldn't be bothered to complain.
The staff were ok but didn't mention anything about IHG Rewards at check-in, I had to ask if she had my membership number which she did have. To make matters worse she then didn't offer me a free drink or a points voucher? This hotel now owes me 300 points!
I'm sure I will stay again as my colleague lives only 5 mins drive away but it will be under protest. Hotels like this let the Holiday Inn brand down.
September 16, 2014
Rated 5.0 out of 5.0 by ramkaye comfort
the bedroom was very comfortable there was only one thing that was the lift from reception up five steps we had to wait for the person on reception to operate the lift for us we were not in a hurry for it though every thing else was excelent
September 10, 2014
Rated 5.0 out of 5.0 by nain n Holiday Inn,Washington,Tyne and Wear
We stayed for one night as our son was taking part in the Great North Run.Very clean and comfortable hotel with friendly staff.Pillows were too firm and flat.
The one disappointment was on our return we found out that the Wi-Fi was free to IHG rewards members
The staff had failed to tell us this when we queried the cost of switching on in our room ( as our grandson had already done so).We panicked and went straight down to reception where they told us the price and we asked them to cancel.There was NO mention of the offer to IHG members!
September 10, 2014