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Rated 4.0 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by Breakfast Fantastic breakfast quality service by friendly staff!! August 15, 2014
Rated 5.0 out of 5.0 by Great Value Wonderful staff and clean comfortable rooms. Will be staying again the next time visiting Newcastle. August 8, 2014
Rated 4.0 out of 5.0 by Friendly Staff This hotel has the most friendly, helpful staff I have come across. August 7, 2014
Rated 3.0 out of 5.0 by MADE TO FEEL AN INCONVIENCE NICE HOTEL, CLEAN , GOOD CHECK IN AND OUT. BREAKFAST GOOD FOOD WIDE VARITY BUT MADE TO FEEL UNWANTED , MOST OF EATING AREA EMPTY BUT OBVIOUS PRIOTITY WAS BEEN GIVEN TO PEOPLE ON TOURS, MADE TO SIT IN AN INACCESABLE AREA NEXT TO DESK, WHICH WAS IN FREQUENT USE, August 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pleasant room The holiday Inn room was relaxing and comfortable, with all the facilities I required. It was useful to have a choice of pillows. Also, there was a safe to keep money and passport safe. Difficulties, such as non-working air-conditioning, were speedily resolved. The front desk staff were friendly and efficient. August 6, 2014
Rated 1.0 out of 5.0 by Restful sleep nights sleep but the food service was very poor I stay in a lot of Holiday Inn hotels and this was the worst experience I've had. The evening meal was ok but when the bill came they'd added a discretionary 10% to the bill with no way of removing it on the bill save for asking the waiter to do so. AND they added a gratuity line as well. Some poor unsuspecting traveller could find themselves paying double the tip they intended. I've never seen this in any other holiday Inn August 3, 2014
Rated 5.0 out of 5.0 by Great Stay The staff we met on were great. Very pleasent and were always around to help with any queiries. The room was very clean and nicley presented and the bed was very comfortable. I would recommend this hotel to anyone! August 2, 2014
Rated 5.0 out of 5.0 by Attentive Staff, but too noisy and poor breakfast. As on previous visits the staff were very attentive and the general facilities were of a high order. Disappointed with the breakfast on my first morning, didn't have breakfast the following day. A number of choices for breakfast were close to the hotel which were of better value and quality. One drawback was the noise of the motorway during the night combined with the inability to completely darken the room. Must ask for a room that is on the other side of the building as can't remember the noise problems during previous visits. The bar staff were very attentive especially Ruth who made several valid recommendations. Overall a very reasonable stay despite the above negative points. August 1, 2014
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