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Rated 4.0 out of 5 by 167 reviewers.
Rated 2.0 out of 5.0 by Old School This hotel suffers from its 1970s design and build, drab rooms and old furniture. My room was very smelly, damp and musty which is very off putting but as I was only staying for one night and arrived around 9:15pm I just couldn't be bothered to complain. The staff were ok but didn't mention anything about IHG Rewards at check-in, I had to ask if she had my membership number which she did have. To make matters worse she then didn't offer me a free drink or a points voucher? This hotel now owes me 300 points! I'm sure I will stay again as my colleague lives only 5 mins drive away but it will be under protest. Hotels like this let the Holiday Inn brand down. September 16, 2014
Rated 5.0 out of 5.0 by comfort the bedroom was very comfortable there was only one thing that was the lift from reception up five steps we had to wait for the person on reception to operate the lift for us we were not in a hurry for it though every thing else was excelent September 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn,Washington,Tyne and Wear We stayed for one night as our son was taking part in the Great North Run.Very clean and comfortable hotel with friendly staff.Pillows were too firm and flat. The one disappointment was on our return we found out that the Wi-Fi was free to IHG rewards members The staff had failed to tell us this when we queried the cost of switching on in our room ( as our grandson had already done so).We panicked and went straight down to reception where they told us the price and we asked them to cancel.There was NO mention of the offer to IHG members! Very disappointing. September 10, 2014
Rated 3.0 out of 5.0 by service not happy with our rooms ,there had been a problem we needed a disabled room,which we did not get,even though we booked it wiith the hotel direct.one of the staff we were told to see the folling day was so uninterested in our problem. September 7, 2014
Rated 2.0 out of 5.0 by Not hitting the mark Had issue with room booked, over what had been given. After checking in at 7pm, then spent 30 minutes 'discussing' with receptionist over not getting thew room i had booked. The issue was not resolved, i cancelled my room and stayed elsewhere. I left message for manager to call me, on his return. After two days i ended up phoning to speak to manager as i had not had a call. We arranged a meeting and discussed issue face to face, it was left that he would investigate and come back to me. I am still waiting some 14 days later to an outcome. Not good... I am a Platinum member, and this is not the treatment at other hotels... September 2, 2014
Rated 5.0 out of 5.0 by RECEPTIONIST The receptionist on duty at 6pm on 27/8/2014 was a credit to the company. She was the most helpful I have ever had dealings with. Nothing was too much trouble and she was sorted out our minor problems. I am sorry I did not get her name but thank you September 1, 2014
Rated 5.0 out of 5.0 by comfortable bed polite staff The staff as always are helpful and smiling. There was some confusion as to where I could find the hairdryer but staff advised me where it was. I wouldn't have ever looked in the desk draw! I enjoying staying at the holiday in as it has always been peaceful. September 1, 2014
Rated 5.0 out of 5.0 by Clean and comfortable A short leisure holiday. The hotel is ideally situated to access interesting places - Bede's World, Durham, Glass centre, Monkwearmouth, Gibside, Tynemouth priory, - and the coast and the penines August 31, 2014
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