Rated 4.0 out of 5 by 97
Rated 5.0 out of 5.0 by tricia44 wonderful Christmas
There was nothing to fault at all. The room was spacious, warm, good lighting, comfortable bed and very clean. The staff were helpful and very friendly.
You took dogs which is great, and good walks around the hotel. The cream was Christmas morning when Santa had left a stocking on the door handle, full of goodies, that was extra special, thank you so very much.
We will be back, incredible value and breakfasts were great, thanks
January 1, 2014
Rated 4.0 out of 5.0 by RJGA Richard Angus
We stayed for 3 nights over Christmas as a base whilest visiting relations. The service was great as was the Breakfast freshly cooked and well presented.
The Christmas stocking was a good festive tuch.
December 31, 2013
Rated 4.0 out of 5.0 by away121again Great Staff
Nice hotel, ideal for our purpose as we where visiting family. The staff in reception and the breakfast room where lovely, friendly and helpful especially the small lady with dark hair and glasses.
December 31, 2013
Rated 5.0 out of 5.0 by Richard1972 May not look much, but...
This hotel may not look like the nicest hotel in the world as you drive past on the A1M, but when you get inside the welcome you receive and the friendliness and helpfulness of the staff mean it is one of my favourite IHG hotels. I would recommend a stay here to anyone.
December 27, 2013
Rated 4.0 out of 5.0 by moorhill9 Washington England
The reception staff were excellent and could not have been more helpful. Room service was great and the food was good.
This is the reason we always stay here when we visit the North East.
December 14, 2013
Rated 1.0 out of 5.0 by HMCW Disaster
Problems with my room key not opening the room, even after trailing all the way back to reception with my luggage to have it redone, ended up with a move to another room on a different floor. At no time was I offererd help with my luggage or anything beyond a very cursory apology, I then couldn't get logged on to the complimentary wifi from my new room and when no-one would answer the phone at reception I had to trail all the way back down to be given a voucher and no apology for this problem. Overall appalling customer service!
I hesitated to stay in this hotel based on previously not being too impressed with it, but this thoroughly confirmed this hotel as one to be avoided in future at all costs!
December 13, 2013
Rated 2.0 out of 5.0 by nanasbeautiful not impressed
arrived to be told I had been upgraded. it was exactly what I had booked. room was short of complimentary drinks, dressing gown and slippers. the drinks area had not been dusted at all. the bedding was clean but well worn. the pillows were old. the room itself was in need of redecorating and carpeting. breakfast was slow and shortfalls were quite noticeable as people had to wait quite a while for food to be replaced. I did report the room to the receptionist and was told I should receive contact from the manager the following day. I am still waiting. not good enough. do not know if I would use this place again. good point staff were very pleasant.
December 13, 2013
Rated 5.0 out of 5.0 by Brannan No Problems.
We have stayed at the UK Washington Holiday Inn on several occasions and have never been disappointed. Our room was clean and tidy and very comfortable.
December 10, 2013
Rated 4.0 out of 5.0 by jc30003 Value for money
This s reasonable hotel with reasonable level of service - although during my stay hotel run out of Bonus Points Vouchers so did not get any. Staff was happy to change my room but were not able to setup complimentary Internet access in the room. Got the Lounge access but this was only for one device. All in all - good stay but nothing special to write home about. Dinner was good but I avoided breakfast.
December 2, 2013
Rated 2.0 out of 5.0 by daviesm2 Old & dated
This hotel needs a full upgrade.
It is worn & shabby with nothing going for it at all.
Breakfast is £15 each which s ridiculous for the NE go to the toby Carvery 2 mins away & its only £3.99!
We were greeted as Platinum members & told we could choose 500 point bonus or 2 free drinks we chose the bonus but didn't get the points!
We ordered a morning paper which didn't arrive.
Really shabby but clean rooms everything old & in desperate need of a face lift.
December 2, 2013
Rated 5.0 out of 5.0 by DwightVanMan Vending Machine!
Try always to stay in Holiday Inn's when travelling, due to general good quality and price, also due to the Priority Club scheme which is great. This stay was a short overnight for work, hotel was of the standard you would expect but the stand out experience was with the guy on the front desk. I checked in at 0030, after a four hour drive and was starving. Obviously the bar was shut, but the guy on the front desk offered to get me some crisp from the staff vending machine. Just a small gesture but equally a really nice touch!
December 1, 2013
Rated 3.0 out of 5.0 by TornadoDB Decidedly Mediocre
We booked an internet package so we'd be able to do some work when there but on reaching the room we found no internet service available even after entering our name and room number to the hotel's system. We called reception and they sorted it our for 24 hours.
The following evening we got back and had to ask the reception staff to activate our internet connection but was told they cannot do that and to simply choose one of the paid options on the hotel's system and take it up with the reception staff when checking out. Not very professional.
On the friday when we arrived and we had the problems getting online we had equally as much difficulty in getting the reception staff to answer the phone so ended up walking back down to speak to them.
The room was ok, the food was ok, the staff were ok but the Holiday Inn doesn't market themselves as being "an OK hotel chain" and they don't charge "OK" prices so not great value.
November 29, 2013
Rated 3.0 out of 5.0 by Jeffo18 Poor Room
The first room I was offered was a non smoking room which smelled like an ash tray. I declined that room and was given a room which had no bed side cabinet on the wall side of the bed because the bed was within six inches of the wall, not very convenient for getting in or out of bed. It was the smallest and worst room I have ever had at any Holiday Inn. As a priority club member I expect to be treated better than this.
November 28, 2013
Rated 5.0 out of 5.0 by kingsmead Memorable experience
From arrival to leaving we were served well by the staff. One member of housekeeping staff was about to go home but not only brought an extra duvet to our room but cheerfully insisted on remaking the bed for my wife. She even apologised for being out of uniform! Huge choice at the buffet breakfast. Would stay again if in that area.
November 21, 2013
Rated 4.0 out of 5.0 by Scotland3007 A bit dated but clean and great staff
Hotel needs a facelift, but the facilities are fine for a night or 2 and the staff at reception, bar and at breakfast were very pleasant and efficient.
November 19, 2013
Rated 5.0 out of 5.0 by Theleg Great as always
This is not the best looking Hotel in the Group but i have stayed there many times.
I always like staying at Washington as i find the staff great and the food is amaizing!
Dont let the old look of the building put you off !!!
Its always amaizing Value
Keep up the good work
November 12, 2013
Rated 5.0 out of 5.0 by DrKiko I love this Holiday Inn
Even if it's a bit far away from Newcastle, it's my favourite place to stay when I tour with my bands. The staff are great. The room are quite. I love it!
November 1, 2013
Rated 4.0 out of 5.0 by tarasmum Reception staff - don't disturb them!
Arrived at 7.30pm last Friday having travelled down in a storm with thunder and lightning. Very glad to have arrived safely. Receptionist did not even greet us at all, we just had to say who we were and tell her about our booking. I made the big mistake in asking if there were any upgrades available! She suddenly came to life and in a loud and sarcastic voice said that we couldn't get upgrades as we were only Club members, only Platinum members could get upgrades. Her tone was so nasty that we never went back to reception until we checked out. The receptionist on Sunday morning was more efficient than friendly and actually answered the phone when we were checking out asking for our bill to be printed. We have been going to this hotel for years and the staff at reception used to be great. Sadly, some lessons on good manners and customer service would not go amiss. Thank you.
October 31, 2013
Rated 1.0 out of 5.0 by Redmai Cleanliness - oh dear!
Oh how disappointing - I have stayed in many Hotels world wide and can honestly say how disappointed I was with the condition of Holiday Inn - Washington, NE37 1LB.
From check in to check out - everything seemed wrong. Lack of interest from staff, dirty stained pillows on the bed, what looked liked Blood stains on the net-curtains, dirty hand prints on the walls, dirty light switches and plug sockets, bent sofa bed, knocking pipes for the heating, main bed in my opinion was the most uncomfortable ever - apparently made by a company promising 'the most comfortable beds in the world' - I would disagree, I found it utterly awful - I'd rather sleep on a camping mattress! To say this place needs a makeover is an understatement.
This combined with the unfortunately loud wedding party which were celebrating at the reception, and then stayed the night was not conducive to a good nights sleep and then of course we had the Fire alarm at 1am. Whilst I acknowledge this was not the staffs fault and could happen anywhere at anytime, the reaction of the staff to the situation and alleviating any fears for the guests was non-existant.
Suffice to say I will not stay here again unless after there has been some significant investment! To be truthful, I have stayed in a considerable number of Holiday Inns and am becoming disappointed on the whole with the presentation of the brand and what I feel as extremely poor beds.
October 23, 2013
Rated 5.0 out of 5.0 by TRCS Welcoming hotel!
We had a relaxing and very enjoyable stay at Washington.
Staff - helpful and friendly
Room - comfortable and clean
Breakfast - fantastic!
Thanks to all the staff for a lovely break away from home.
October 22, 2013
Rated 4.0 out of 5.0 by BBCB Enjoyed staying here
I have stayed here a number of times and the service in general has always been to a high standard - this stay was no exception. Room was good and the staff on the front desk were very good. A couple of minor points to mention however
1. The fish and chips ordered for evening meal was not as good as before - the chips were advertised as chunky but were not and for the price, I would have expected better
2. There was a lawnmower going outside my room from 07.45. I would have thought a later start would have been a better idea when most guests would have checked out
3. I had trouble getting internet access. As a Gold member I didn't have this option when signing in, although to be fair the staff found a way around the issue
October 21, 2013
Rated 5.0 out of 5.0 by Keidee Great hotel
I was upgraded to a suite room being for being an elite member which i really great. Staffs are lovely and friendly.
October 10, 2013
Rated 5.0 out of 5.0 by Will6 Great Service
Cally in particular deserves a mention for her professional yet friendly approach. Please thank her.
October 9, 2013
Rated 4.0 out of 5.0 by Michaelgeorge Pleasant hotel and pleasant staff
Have stayed in the hotel several times and no doubt will return. The meals are good as is the service
October 8, 2013
Rated 3.0 out of 5.0 by Russell237 hotel
Food was of a poor quality and had to be sent back on one occasion. Alternative meal offered.
Hotel judged as average budget accommodation.
Building is showing its age.
October 8, 2013
Rated 4.0 out of 5.0 by elizabeth1309 good service
Relaxation was easy in this clean and comfortable hotel. Top marks for very pleasant and helpful staff
October 6, 2013
Rated 5.0 out of 5.0 by RolandRat Two weddings, Three coaches .............”
and we where treated like special guests.
Yes it was mad busy, yes we had to have dinner in the function room, yes we got a upgrade, yes the staff where fab. Would go back again . Really enjoyed our stay, breakfast was a bit mad, but staff cleaned tables quickly, restocked breakfast item's when needed.
The location is handy for Durham and Beamish. Clean rooms, and public areas. Couldn't ask for any more
Special thanks to all the staff who made our stay special
September 29, 2013
Rated 5.0 out of 5.0 by Rosie3 Excellent service and great breakfast
All staff were very friendly and went the extra mile to accommodate all requests - restaurant staff, reception, housekeeping and bar. Rooms very clean and very comfortable beds. Extra pillows of your choice. Buffet breakfast very, very good. Excellent variety and plenty of everything. Have stayed here three times in the past 8 weeks and will be staying again in the future.
September 21, 2013
Rated 4.0 out of 5.0 by Twigwonderkid Holiday inn express review
Stayed for great north run, other hotels in newcastle booked out, so had to stay a bit further out.
Pretty standard hotel, just what you'd expect really. Nice clean largish room. But no free wi fi it's around £3 an hour, which seemed a tad expensive to me.
Also we were asked at reception "would you be having breakfast"?
I said " is it included"
No - was the reply, so we declined
Then we are sitting in our room about 2 hours later, and on the TV an ad appears . It shows 3 people, 2 adults and a child. Turns out its an advert for holiday inn express, and it ends with, " that's why at holiday inn express breakfast is included" eh !
September 20, 2013
Rated 4.0 out of 5.0 by Tri1 One night stay
We were only staying over for one night with an early morning start to the next day. Comfortable bed, clean room and bathroom.
September 16, 2013