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Rated 4.0 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Fantastic hotel and very friendly staff Over the past year, we have stayed at the Holiday Inn in Washington several times. We have never had to want for anything. Nothing has been too much trouble for any of the staff on duty. We fly up from Southampton to visit my daughter and her family. On many occasions, we have brought up great-granddad who is 94 this year. We always book an accessible room which is wonderful. Every convenience has been thought of for elderly/disabled people. The beds are very comfortable and the bathroom is well designed. Extra pillows are delivered to the room very swiftly. Tea/coffee making facilities are much appreciated and there has never been a problem asking for more supplies. Breakfast is very good. A vast variety - even cooked food made to order - e.g. poached eggs. All the restaurant staff are very attentive and nothing is too much trouble. Great Grandad loves the hotel and feels very comfortable and well looked after. Thank you - we will be back! August 17, 2014
Rated 5.0 out of 5.0 by Breakfast Fantastic breakfast quality service by friendly staff!! August 15, 2014
Rated 5.0 out of 5.0 by Great Value Wonderful staff and clean comfortable rooms. Will be staying again the next time visiting Newcastle. August 8, 2014
Rated 4.0 out of 5.0 by Friendly Staff This hotel has the most friendly, helpful staff I have come across. August 7, 2014
Rated 3.0 out of 5.0 by MADE TO FEEL AN INCONVIENCE NICE HOTEL, CLEAN , GOOD CHECK IN AND OUT. BREAKFAST GOOD FOOD WIDE VARITY BUT MADE TO FEEL UNWANTED , MOST OF EATING AREA EMPTY BUT OBVIOUS PRIOTITY WAS BEEN GIVEN TO PEOPLE ON TOURS, MADE TO SIT IN AN INACCESABLE AREA NEXT TO DESK, WHICH WAS IN FREQUENT USE, August 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pleasant room The holiday Inn room was relaxing and comfortable, with all the facilities I required. It was useful to have a choice of pillows. Also, there was a safe to keep money and passport safe. Difficulties, such as non-working air-conditioning, were speedily resolved. The front desk staff were friendly and efficient. August 6, 2014
Rated 1.0 out of 5.0 by Restful sleep nights sleep but the food service was very poor I stay in a lot of Holiday Inn hotels and this was the worst experience I've had. The evening meal was ok but when the bill came they'd added a discretionary 10% to the bill with no way of removing it on the bill save for asking the waiter to do so. AND they added a gratuity line as well. Some poor unsuspecting traveller could find themselves paying double the tip they intended. I've never seen this in any other holiday Inn August 3, 2014
Rated 5.0 out of 5.0 by Great Stay The staff we met on were great. Very pleasent and were always around to help with any queiries. The room was very clean and nicley presented and the bed was very comfortable. I would recommend this hotel to anyone! August 2, 2014
Rated 5.0 out of 5.0 by Attentive Staff, but too noisy and poor breakfast. As on previous visits the staff were very attentive and the general facilities were of a high order. Disappointed with the breakfast on my first morning, didn't have breakfast the following day. A number of choices for breakfast were close to the hotel which were of better value and quality. One drawback was the noise of the motorway during the night combined with the inability to completely darken the room. Must ask for a room that is on the other side of the building as can't remember the noise problems during previous visits. The bar staff were very attentive especially Ruth who made several valid recommendations. Overall a very reasonable stay despite the above negative points. August 1, 2014
Rated 5.0 out of 5.0 by Good hotel with excellent food The best food I've had in a Holiday Inn, with very good staff, but the hotel rooms need updating. Would definately stay again July 21, 2014
Rated 5.0 out of 5.0 by Good value for money This is the third time that I have stayed at a Holiday Inn and I am very impressed with my experience of the chain. Comfortably appointed room, though in this case a little noisy because of the motorway nearby.Very tasty food and warm, friendly staff in the restaurant area. I would be happy to return to stay here the next time I have to overnight in the area. July 20, 2014
Rated 5.0 out of 5.0 by excellent service We were greeted by very friendly staff who checked us in .They where very friendly and helpful and gave us all the information we needed about our stay at the inn.The staff in the dining room were very attentive and made sure we had enough to eat and drink and if we needed any assistance then just to ask.On checking out the staff where very friendly and both my husband and I said we would use the hotel again .Thank you July 20, 2014
Rated 5.0 out of 5.0 by Consistently good service Staff are always ready to address customers observations and act on them when they are able. Car parking is good ( avoid the large pothole in the rear car park !) The breakfast bar is well stocked with a good variety of cooked and cold food. July 17, 2014
Rated 5.0 out of 5.0 by A great short break Staff were so very helpful, including the front desk staff who were under some pressure at times but dealt with all questions in a friendly manner. Don't be surprised if the man offering fruit in the lobby is the Hotel General Manager - he interacted with guests frequently during my stay. July 16, 2014
Rated 5.0 out of 5.0 by Comortable and quiet This is good quality hotel conveniently located with easy access to Newcastle, and Durham with all the usual facillities. reci=ommend booking on line as the best option. and directly with hotel website as this is cheaper than other hotel search engines. July 15, 2014
Rated 3.0 out of 5.0 by Below Average small rooms, very small bathroom, noise from the A1. restaurant / bar staff could have been more attentive. July 13, 2014
Rated 5.0 out of 5.0 by Holiday Inn Thought the hotel was just what I needed. Would recommend to anyone visiting the North East. Staff were really helpful and friendly. Thanks July 12, 2014
Rated 1.0 out of 5.0 by Not the best stay Not the best nights sleep we have had due to the bed being pushed up against the wall so you can only get out on one side. Customer services has assured us that this is now being resolve along with other issues. July 4, 2014
Rated 5.0 out of 5.0 by Nice stay would recommend Having originally booked the Premier Inn just down the road I stumbled upon a disclaimer saying that there may be some road noise so I opted to cancel that booking and stay at the Holiday Inn instead. I am glad I did so as we had a lovely relaxing night in a clean and pleasant environment. The staff were lovely and the room had some nice touches like a bath robe and slippers and complimentary bottles of water and a Mars bar! We had our young son with us and were not made to feel like he was any trouble either which was nice (as he is quite a handful!!). July 2, 2014
Rated 5.0 out of 5.0 by Great value and great location We stayed as a family of 3 while on a visit to Newcastle University. 3 of us stayed in an Executive room with a sofa bed. The staff were rally nice and the breakfast was fab! the chef and restaurant staff were very busy but kept smiling and remained very helpful/pleasant. This hotel is located a very short drive from the city centre 6 miles approx 15 mins by car. Also close to the Angel of the North which was an enjoyable stop of. I would highly recommend this hotel. July 1, 2014
Rated 5.0 out of 5.0 by Great service & good food. We stayed for three nights as we needed a base to explore Durham in one direction and Lindisfarne in the other. This hotel was convenient, close to the motorway for easy access in either direction. Room was of a good size and clean, bed huge and comfortable. Staff were warm and friendly and very helpful, especially the restaurant staff. We enjoyed our stay and we will be back to visit the other areas of the North East we didn't manage this time. By then the wifi will also be free! One word of warning - the meal portions are large. By night three we were ordering one course at a time to ensure we could manage to eat all the food we ordered! Needless to say the food was very good, both breakfast and dinner. June 30, 2014
Rated 5.0 out of 5.0 by Always good standards I have stayed here in the past and have always enjoyed this hotel - everything you expect from a Holiday inn and all staff were very friendly and attentive June 30, 2014
Rated 3.0 out of 5.0 by Looking Tired Hotel is in a good location but in urgent need of updating, rooms and public areas are looking dated, corridors have ceiling tiles damaged or missing, carpet has seen better days. Staff are well trained and efficient. June 27, 2014
Rated 3.0 out of 5.0 by Beginning to look tired Hotel is in a good location but building in general in urgent need of updating, corridors are shabby with ceiling tiles damaged and stained, general lobby area and rooms are looking dated. Staff are very obliging and efficient. June 27, 2014
Rated 4.0 out of 5.0 by Confortable and practical would stay again and recommend. ideal for families June 25, 2014
Rated 5.0 out of 5.0 by Great place to relax I have stayed in this hotel on numerous occasions and like the atmosphere. The rooms are comfortable and quiet and the grounds are lovely on a summers day to just wind down in. The food is really good and the breakfast sets you up for the day. June 24, 2014
Rated 5.0 out of 5.0 by Excellent stay Hotel more than met my expectations, Booking in at reception was quick and easy. My room was a good size and had the benefit of air conditioning. There was a choice of pillows. The room was clean and had tea/coffee making facilities. I had requested a quiet room which is exactly what I got. The bathroom was a litlte small though adequate and the shower over the bath was excellent as good as any power shower. The sink and bath were well worn and could do with replacing though the room was spotlessly clean. Breakfast buffet was excellent quality and choice and staff were quick to serve tea/coffee. June 23, 2014
Rated 4.0 out of 5.0 by Great place for stay We stayed to visit the Durham Emirites Cricket ground. Only a short distance and easy by taxi, or own car. Bed lovely and comfortable, and so quiet, no noise. Only problem we found was due to a wedding, the restaurant was closed one evening. This was however easily sorted as Toby Grill only a short walk away. We will be back shortly. June 20, 2014
Rated 5.0 out of 5.0 by quite and comfortable Comfortable rooms great mattresses and good air con!! Friendly staff, What more do you need! June 17, 2014
Rated 1.0 out of 5.0 by Not up to Holiday Inn Standards sent to dirty room still not got receipt for stay. June 16, 2014
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