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Rated 4.0 out of 5 by 193 reviewers.
Rated 3.0 out of 5.0 by Holiday Inn Washington Sunderland Personnel opinion bed was too hard for us. Pillows could of been firmer. The staff were excellent thou and helpful. We stayed here as dogs were allowed. The price was comparable to everywhere else at this time being half term. November 10, 2014
Rated 4.0 out of 5.0 by One small issue I have stayed in this hotel many times and I like the place and staff. On this occasion whilst the room was clean there was a glass half full of water on the table and the bedspread was still folded and left on the chair, although the bed had been made. I think the cleaner may have been distracted and fogotten to finish the cleaning. I did not report this, and if I had I am sure from past experience that the matter would have been addressed. Also problems of this kind are very infrequent at this hotel. November 10, 2014
Rated 3.0 out of 5.0 by Overnight Stay Ok for an overnight stay but would not recommend for anything longer. November 10, 2014
Rated 5.0 out of 5.0 by superb hotel all round could not find a better hotel we always receive A1 treatment the staff are very friendly and will help any way they can Thank You November 9, 2014
Rated 5.0 out of 5.0 by Excellent hotel The staff were friendly. The room was nice and the bed was comfy. Thank you for a great stay. November 9, 2014
Rated 5.0 out of 5.0 by Ideal location, good room and excellent breakfast Quick and friendly check-in and check-out, quiet comfortable room, breakfast (food and service) excellent. Plenty of parking and very convenient for main roads. November 6, 2014
Rated 5.0 out of 5.0 by Excellent service and good food This. was our first stay at Washington Holiday Inn and we found the staff very helpful and attentive. The room was very good and everything worked. The food in the restaurant was first rate and the staff were absolutely super. Definately stay there again November 5, 2014
Rated 3.0 out of 5.0 by THe Stay I Love the Holiday Inn Group and the IHG Scheme, but this hotel fell completely outside of any compliments other than the staff were friendly, It needs a complete Facelift and New Chefs with exciting Menus November 3, 2014
Rated 5.0 out of 5.0 by Great Staff This hotel isn't the best I've ever stayed in but it certainly isn't the worst, the rooms are a fair size, the bathrooms are perfectly acceptable (The towels have seen better days) the shower in our room looked really old but was in fact an excellent shower! But I would have to say the best thing about this hotel is its staff, from the reception staff to the bar staff to the cleaners they were all FAB! October 30, 2014
Rated 5.0 out of 5.0 by Overnight from Scotland rest haven. Comfortable place to rest on journey from Scotland to home in the midlands good value for money . Please retain some smoking rooms my wife is willing to book well in advance and pay extra for this facility. Good room service. October 30, 2014
Rated 2.0 out of 5.0 by Dated hotel, noisy rooms My starter came out after my main although the then gave me the meal for free. The room had a noisy radiator and the windows did not stop the noise from the nearby motorway October 27, 2014
Rated 4.0 out of 5.0 by Sausages Breakfast Sausages, Still those meatless, chewy tubes ,under cooked and tasteless. Staff excellent ,as usual, looks like work in progress regarding decoration and maintenance of Hotel. October 19, 2014
Rated 5.0 out of 5.0 by comfortable room i was competing in the gt north run on the sunday so it was important that i had a good nights sleep September 29, 2014
Rated 1.0 out of 5.0 by Inadequate staffing at restaurant We weren't told which dishes weren't available until we tried to order them. We then waited one hour and a quarter for our dinner! Mine came & it was cold. I was so hungry I ate it anyway. There was a coach party in the restaurant which made the restaurant only about half full - so I don't understand why the restaurant couldn't meet demand. The promised email from the restaurant / hotel manager to apologize never arrived. September 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good breakfast We stayed in order to attend cricket match nearby. Very handy, and easy to get taxi, or drive to ground. Clean rooms and will return. September 22, 2014
Rated 4.0 out of 5.0 by Enjoyable It was very pleasant to meet the relatively new manager who welcomed us to this Holiday Inn. Positive person with a very pleasant manner, very approachable. On this occasion the hotel did not have as many residents as on previous visits which made it more relaxing and quiet. The staff were very good and accommodating. The menu is the same and perhaps need to be given a makeover. Ideally situated close to the busy A1 trunk road which gives it a great location for tourists in the area. Would certainly recommend it for short stay. September 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed Massive bed! Could have slept three without any trouble! September 20, 2014
Rated 5.0 out of 5.0 by Lovely weekend break Previous reviewers have complained about the proximity of the motorway - although close, the road noise did not intrude, even with the window open. There was a wedding party on the evening we arrived, but, due to the layout of the hotel, again we were not disturbed in any way. The bed was comfortable, the pillows great, the food was fine, the staff were lovely. The room was a bit warm, but the air conditioning worked satisfactorily. It was a great centre for a holiday - the distance to the motorway made travelling around the area very easy. September 18, 2014
Rated 2.0 out of 5.0 by Old School This hotel suffers from its 1970s design and build, drab rooms and old furniture. My room was very smelly, damp and musty which is very off putting but as I was only staying for one night and arrived around 9:15pm I just couldn't be bothered to complain. The staff were ok but didn't mention anything about IHG Rewards at check-in, I had to ask if she had my membership number which she did have. To make matters worse she then didn't offer me a free drink or a points voucher? This hotel now owes me 300 points! I'm sure I will stay again as my colleague lives only 5 mins drive away but it will be under protest. Hotels like this let the Holiday Inn brand down. September 16, 2014
Rated 5.0 out of 5.0 by comfort the bedroom was very comfortable there was only one thing that was the lift from reception up five steps we had to wait for the person on reception to operate the lift for us we were not in a hurry for it though every thing else was excelent September 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn,Washington,Tyne and Wear We stayed for one night as our son was taking part in the Great North Run.Very clean and comfortable hotel with friendly staff.Pillows were too firm and flat. The one disappointment was on our return we found out that the Wi-Fi was free to IHG rewards members The staff had failed to tell us this when we queried the cost of switching on in our room ( as our grandson had already done so).We panicked and went straight down to reception where they told us the price and we asked them to cancel.There was NO mention of the offer to IHG members! Very disappointing. September 10, 2014
Rated 3.0 out of 5.0 by service not happy with our rooms ,there had been a problem we needed a disabled room,which we did not get,even though we booked it wiith the hotel of the staff we were told to see the folling day was so uninterested in our problem. September 7, 2014
Rated 2.0 out of 5.0 by Not hitting the mark Had issue with room booked, over what had been given. After checking in at 7pm, then spent 30 minutes 'discussing' with receptionist over not getting thew room i had booked. The issue was not resolved, i cancelled my room and stayed elsewhere. I left message for manager to call me, on his return. After two days i ended up phoning to speak to manager as i had not had a call. We arranged a meeting and discussed issue face to face, it was left that he would investigate and come back to me. I am still waiting some 14 days later to an outcome. Not good... I am a Platinum member, and this is not the treatment at other hotels... September 2, 2014
Rated 5.0 out of 5.0 by RECEPTIONIST The receptionist on duty at 6pm on 27/8/2014 was a credit to the company. She was the most helpful I have ever had dealings with. Nothing was too much trouble and she was sorted out our minor problems. I am sorry I did not get her name but thank you September 1, 2014
Rated 5.0 out of 5.0 by comfortable bed polite staff The staff as always are helpful and smiling. There was some confusion as to where I could find the hairdryer but staff advised me where it was. I wouldn't have ever looked in the desk draw! I enjoying staying at the holiday in as it has always been peaceful. September 1, 2014
Rated 5.0 out of 5.0 by Clean and comfortable A short leisure holiday. The hotel is ideally situated to access interesting places - Bede's World, Durham, Glass centre, Monkwearmouth, Gibside, Tynemouth priory, - and the coast and the penines August 31, 2014
Rated 3.0 out of 5.0 by Average Average hotel, could do with an update. On departure I was offered a take out coffee which I thought was a nice touch but its a shame it was instant and not real coffee. August 30, 2014
Rated 5.0 out of 5.0 Great one night stay This hotel is great, the staff are fantastic and made us so welcome really going that extra mile. Food was good and the room was clean and adequate for our stay. Will stay here again on our next trip to Newcastle. August 29, 2014
Rated 5.0 out of 5.0 by Hotel stay Good value comfortable room and very good staff would recommend with the deal we had' August 28, 2014
Rated 5.0 out of 5.0 by A first class hotel When I first booked the hotel, I wondered whether it would be easy to find, having had difficulty one year with a hotel further north. To my delight, it couldn't have been easier ; off at junction 64 of the A1M and it was right in front of me. Couldn't have been better.and with a good car park. The hotel itself was light and airy and the ambience and decor superb. The staff were friendly and were on the ball at all times. The food was excellent and the drinks were reasonably priced. We shall definitely stay here again when travelling north. Dr. P August 26, 2014
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