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Rated 4.0 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by comfort the bedroom was very comfortable there was only one thing that was the lift from reception up five steps we had to wait for the person on reception to operate the lift for us we were not in a hurry for it though every thing else was excelent September 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn,Washington,Tyne and Wear We stayed for one night as our son was taking part in the Great North Run.Very clean and comfortable hotel with friendly staff.Pillows were too firm and flat. The one disappointment was on our return we found out that the Wi-Fi was free to IHG rewards members The staff had failed to tell us this when we queried the cost of switching on in our room ( as our grandson had already done so).We panicked and went straight down to reception where they told us the price and we asked them to cancel.There was NO mention of the offer to IHG members! Very disappointing. September 10, 2014
Rated 3.0 out of 5.0 by service not happy with our rooms ,there had been a problem we needed a disabled room,which we did not get,even though we booked it wiith the hotel of the staff we were told to see the folling day was so uninterested in our problem. September 7, 2014
Rated 2.0 out of 5.0 by Not hitting the mark Had issue with room booked, over what had been given. After checking in at 7pm, then spent 30 minutes 'discussing' with receptionist over not getting thew room i had booked. The issue was not resolved, i cancelled my room and stayed elsewhere. I left message for manager to call me, on his return. After two days i ended up phoning to speak to manager as i had not had a call. We arranged a meeting and discussed issue face to face, it was left that he would investigate and come back to me. I am still waiting some 14 days later to an outcome. Not good... I am a Platinum member, and this is not the treatment at other hotels... September 2, 2014
Rated 5.0 out of 5.0 by RECEPTIONIST The receptionist on duty at 6pm on 27/8/2014 was a credit to the company. She was the most helpful I have ever had dealings with. Nothing was too much trouble and she was sorted out our minor problems. I am sorry I did not get her name but thank you September 1, 2014
Rated 5.0 out of 5.0 by comfortable bed polite staff The staff as always are helpful and smiling. There was some confusion as to where I could find the hairdryer but staff advised me where it was. I wouldn't have ever looked in the desk draw! I enjoying staying at the holiday in as it has always been peaceful. September 1, 2014
Rated 5.0 out of 5.0 by Clean and comfortable A short leisure holiday. The hotel is ideally situated to access interesting places - Bede's World, Durham, Glass centre, Monkwearmouth, Gibside, Tynemouth priory, - and the coast and the penines August 31, 2014
Rated 3.0 out of 5.0 by Average Average hotel, could do with an update. On departure I was offered a take out coffee which I thought was a nice touch but its a shame it was instant and not real coffee. August 30, 2014
Rated 5.0 out of 5.0 Great one night stay This hotel is great, the staff are fantastic and made us so welcome really going that extra mile. Food was good and the room was clean and adequate for our stay. Will stay here again on our next trip to Newcastle. August 29, 2014
Rated 5.0 out of 5.0 by Hotel stay Good value comfortable room and very good staff would recommend with the deal we had' August 28, 2014
Rated 5.0 out of 5.0 by A first class hotel When I first booked the hotel, I wondered whether it would be easy to find, having had difficulty one year with a hotel further north. To my delight, it couldn't have been easier ; off at junction 64 of the A1M and it was right in front of me. Couldn't have been better.and with a good car park. The hotel itself was light and airy and the ambience and decor superb. The staff were friendly and were on the ball at all times. The food was excellent and the drinks were reasonably priced. We shall definitely stay here again when travelling north. Dr. P August 26, 2014
Rated 5.0 out of 5.0 by Great visit It was an excellent visit.The experience was very good and I would certainly return.Real value for money. August 22, 2014
Rated 5.0 out of 5.0 by nice clean room good centeral location for visiting area hotel was clean and friendly August 22, 2014
Rated 2.0 out of 5.0 by Washington - Holiday Inn I wouldnt recommend this hotel to any friends or family who are looking for a quality stay with value for money. I felt let down by the brand having stayed in many different sites around the world, the apearance of the hotel is very aged / dated from the exterior and it doesnt change much once inside. The staff are polite but didnt provide me with a warm welcome as usually experienced. The hotel seemed very clean and tidy, it is desperate for an overhaul and upgrade. August 19, 2014
Rated 3.0 out of 5.0 by Next to A1 Very easy to find and convenient for A1. You can hear the A1 in the room. Parking is easy right in front of hotel. It's a one night stop of purely for convenience of location and that's it. There was no welcome. Staff at reception not friendly but this is more of a business hotel and that impersonal way of dealing with guests is acceptable in the business world. My Mother is elderly and not very mobile but just about managed the steps from foyer to corridor. There is a platform lift which looks like it's not been used or anyone knows how to use it. No-one from reception offered to help. The rooms are ok but in need of updating. The doors in the bathrooms are badly eaten away at the bottom and smell damp. Breakfast was nice and the staff lovely. However I have two large bruises on my arm from when a waitress opened the kitchen door knocking my arm. The staff there were lovely but no mention of an accident book but the chef said he would report the door. Plus is that Toby Carvery is two minutes walk and catering staff very nice. August 19, 2014
Rated 4.0 out of 5.0 by Good for a stop over. Good location right next to A1. No traffic noise when windows shut. Used this hotel to break journey to south of England. For that reason good choice as price was reasonable when booked online. August 18, 2014
Rated 5.0 out of 5.0 by Fantastic hotel and very friendly staff Over the past year, we have stayed at the Holiday Inn in Washington several times. We have never had to want for anything. Nothing has been too much trouble for any of the staff on duty. We fly up from Southampton to visit my daughter and her family. On many occasions, we have brought up great-granddad who is 94 this year. We always book an accessible room which is wonderful. Every convenience has been thought of for elderly/disabled people. The beds are very comfortable and the bathroom is well designed. Extra pillows are delivered to the room very swiftly. Tea/coffee making facilities are much appreciated and there has never been a problem asking for more supplies. Breakfast is very good. A vast variety - even cooked food made to order - e.g. poached eggs. All the restaurant staff are very attentive and nothing is too much trouble. Great Grandad loves the hotel and feels very comfortable and well looked after. Thank you - we will be back! August 17, 2014
Rated 5.0 out of 5.0 by Breakfast Fantastic breakfast quality service by friendly staff!! August 15, 2014
Rated 5.0 out of 5.0 by Great Value Wonderful staff and clean comfortable rooms. Will be staying again the next time visiting Newcastle. August 8, 2014
Rated 4.0 out of 5.0 by Friendly Staff This hotel has the most friendly, helpful staff I have come across. August 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pleasant room The holiday Inn room was relaxing and comfortable, with all the facilities I required. It was useful to have a choice of pillows. Also, there was a safe to keep money and passport safe. Difficulties, such as non-working air-conditioning, were speedily resolved. The front desk staff were friendly and efficient. August 6, 2014
Rated 1.0 out of 5.0 by Restful sleep nights sleep but the food service was very poor I stay in a lot of Holiday Inn hotels and this was the worst experience I've had. The evening meal was ok but when the bill came they'd added a discretionary 10% to the bill with no way of removing it on the bill save for asking the waiter to do so. AND they added a gratuity line as well. Some poor unsuspecting traveller could find themselves paying double the tip they intended. I've never seen this in any other holiday Inn August 3, 2014
Rated 5.0 out of 5.0 by Great Stay The staff we met on were great. Very pleasent and were always around to help with any queiries. The room was very clean and nicley presented and the bed was very comfortable. I would recommend this hotel to anyone! August 2, 2014
Rated 5.0 out of 5.0 by Attentive Staff, but too noisy and poor breakfast. As on previous visits the staff were very attentive and the general facilities were of a high order. Disappointed with the breakfast on my first morning, didn't have breakfast the following day. A number of choices for breakfast were close to the hotel which were of better value and quality. One drawback was the noise of the motorway during the night combined with the inability to completely darken the room. Must ask for a room that is on the other side of the building as can't remember the noise problems during previous visits. The bar staff were very attentive especially Ruth who made several valid recommendations. Overall a very reasonable stay despite the above negative points. August 1, 2014
Rated 5.0 out of 5.0 by Good hotel with excellent food The best food I've had in a Holiday Inn, with very good staff, but the hotel rooms need updating. Would definately stay again July 21, 2014
Rated 5.0 out of 5.0 by Good value for money This is the third time that I have stayed at a Holiday Inn and I am very impressed with my experience of the chain. Comfortably appointed room, though in this case a little noisy because of the motorway nearby.Very tasty food and warm, friendly staff in the restaurant area. I would be happy to return to stay here the next time I have to overnight in the area. July 20, 2014
Rated 5.0 out of 5.0 by excellent service We were greeted by very friendly staff who checked us in .They where very friendly and helpful and gave us all the information we needed about our stay at the inn.The staff in the dining room were very attentive and made sure we had enough to eat and drink and if we needed any assistance then just to ask.On checking out the staff where very friendly and both my husband and I said we would use the hotel again .Thank you July 20, 2014
Rated 5.0 out of 5.0 by Consistently good service Staff are always ready to address customers observations and act on them when they are able. Car parking is good ( avoid the large pothole in the rear car park !) The breakfast bar is well stocked with a good variety of cooked and cold food. July 17, 2014
Rated 5.0 out of 5.0 by A great short break Staff were so very helpful, including the front desk staff who were under some pressure at times but dealt with all questions in a friendly manner. Don't be surprised if the man offering fruit in the lobby is the Hotel General Manager - he interacted with guests frequently during my stay. July 16, 2014
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