Rated 4.0 out of 5 by 447
Rated 5.0 out of 5.0 by Ebeneezer Cackleberry Hotel
Good location, good atmosphere, friendly and helpful staff
June 6, 2016
Rated 4.0 out of 5.0 by bodgit and scarper washington
Room 421, booked as a double, however the bed was actually 2 singles pushed together. This resulted in an uncomfortable lump down the middle.
The bathroom was lovely but marred by an old door with the lock half hanging off.
June 2, 2016
Rated 5.0 out of 5.0 by Top cat 1 Reasonably priced hotel outside Newcastle
Hotel is being refurbished and the refurbished rooms are very nice.
Staff are friendly and helpful.
I have stayed at this hotel for many years.
June 1, 2016
Rated 5.0 out of 5.0 by Stevie boy173 Comfortable and friendly
The hotel is generally a great place to stay. Typical northern hospitality tied with a well run ship.
If I was to be super critical, the hotel is due a face-lift, a bit 'tired' in many public corridors/lifts areas etc. although it doesn't spoil the stay. These hotels cater for a vast amount of traffic, so is in decent condition considering.
The complimentary Wi-Fi is typically poor most the time, which is common around the whole group of hotels, I had a complimentary upgrade with password but seemed to have no benefit.
Over-all a very pleasant place to stay.
June 1, 2016
Rated 4.0 out of 5.0 by Regtrav Sleep
Found it difficult to sleep - not the usual experience
May 31, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Good but room for improvement
I visited recently with a friend whilst on a motorcycling weekend.
Check in was fast, staff were helpful and friendly.
Breakfast could have been better if the bacon and sausage had not been so dried out even though we were practically first in the restaurant.
Dinner was very nice and served efficiently even though they were quite busy.
I'm not impressed with the design of the new shower rooms as the walk in shower dominates the room leaving room for a small basin with a large mixer tap that makes it very difficult to wash.
My only other gripe is that our room was not serviced for our second day, which was irritating but not worth making a fuss about at the time.
All in all I would have no hesitation in staying again and recommending to others.
May 18, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Good price
Good price shame about the standard service.
food was poor and very messy.
room had dirty sheets
May 18, 2016
Rated 5.0 out of 5.0 by SIMONireland WASHINGTON NORTH EAST
SERVICE AS EXPECTED BRILLIANT TIME ON BUSINESS
HOTEL UNDERGOING MODERNISATION BUT NO DISRUPTION
May 12, 2016