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Rated 4.2 out of 5 by 404 reviewers.
Rated 4.0 out of 5.0 by Food and Beverage staff in the restaurant are excellent and friendly I would like to thank specifically Yeshi and Amanda for their excellent services in the Hotel restaurant. They are very friendly and efficient and wish them all the success in their job. What I didn't appreciate at all the Hotel reception's girls who are very unfriendly and uncooperative and they do not reflect at all the good services found in the other sectors of the hotel. July 20, 2013
Rated 5.0 out of 5.0 by Great staff! After a long day of driving we pulled into the Holiday Inn in Georgetown and had a friendly welcome from the front desk. We were escorted to an open parking space and helped to our room. The next morning we were given directions to the Georgetown Hospital to visit a sick relative. Every staff member was courteous and friendly. That evening we returned to Holiday Inn and they were giving away root beer floats and sangria samples. Hooray! We had a lovely dinner served by a really sweet lady (Fabianne, I think was her name). I would stay here again! The price was right but what made it a great stay was the staff! AMC July 18, 2013
Rated 5.0 out of 5.0 by Shuttles were helpful Take advantage of the free shuttle to The Mall, Georgetown University and the Woodley Park Metro station. The drivers were all friendly and helpful. It made my stay more fun. July 15, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn I ever stayed at As I stated, This was the best Holiday Inn that I stayed at and I have been staying at them for the last 4 years. Great room, free parking if you are a member of the IGH REWARDS also a free breakfast for being a member. They called the room everyday to see if everything was fine. Free shuttle to M street and a free shuttle to the National Mall. Coffee and iced water in the lobby along with free flavored ice packs for the kids. GREAT WEEKEND July 14, 2013
Rated 5.0 out of 5.0 by Wonderful facility and most welcoming staff This was a beautiful facility, and I have never encountered a staff that was more welcoming and helpful. Every single one of them! July 12, 2013
Rated 5.0 out of 5.0 by Comfortable room and helpful staff!! I stayed at the Holiday Inn in Georgetown while attending a training conference at the French Embassy. My drive had been miserable and I was very tired when I arrived. Saima at the front desk immediately made me feel like a valued, welcome guest. Unfortunately, my room key didn't immediately work; but Bryant took care of it for me and was so nice to me. I ate my dinner in the hotel's restaurant and was pleasantly surprised by how many times I was asked if I were "loving" my dinner. It was quite good. My only complaint about the food would be the price of the breakfast buffet. $18.00!! Ouch. On the bright side, the food was good and there was a good variety of hearty breakfast options on the buffet as well as some lighter, "healthier" options. I was also pleased with the fact that the hotel was only 5 minutes away from the Embassy. The transportation staff members were friendly and helpful. Parking was pretty expensive too--$30 per day but you can park for $15 if you are a Rewards Club Member. Thank goodness I am a member! But on the other hand, they were more than willing to allow me to park my car in the lot until the end of my seminar. I think I would feel better about staying here in the future if guests were allowed to park for free. On the whole, though, I really enjoyed my stay at this Holiday Inn and probably will stay at this location again! I would have no problems suggesting this hotel to friends and colleagues!! July 11, 2013
Rated 5.0 out of 5.0 The BEST customer service & location! Great room for the price! Great location to walk to wonderful restaurants & shops. Staff was awesome! July 11, 2013
Rated 1.0 out of 5.0 by Poor Customer Service and Over sold on Parking The hotel room was good. The location was close to everything. But customer service is very poor and major attitude issue. Imagine coming back to the hotel after a long day in DC and have to park two block away because the hotel over sold their parking space. We pay $30 per night for a parking space and when we told the front desk that there is no space. They told us too bad because we should come back to hotel earlier. What is the point of paying the hotel for parking when there is no space available. My recommendation for this hotel is DO NOT DRIVE THERE!!! July 10, 2013
Rated 3.0 out of 5.0 by It was alright DC gets really humid this time of year, and the AC in my room coupled with comfortable bed and fluffy pillows lead to a good sleep at night. Bathroom was clean and the rest of the room was generally decent. While staff were friendly overall, I was a little upset with the receptionist who checked me in and that got me off on a bad start- she didn't even smile till she handed me my room key and I felt like I was not so much a valued guest checking in, but someone looking for my room in desperation with her doing me a favor by checking me in.Though I learned this was an exception, I just avoided interacting with her for the rest of my stay. In fact another receptionist the next day was very helpful and courteous, and did make me feel like I was a valued guest by helping me sort out the parking space for my car (her name was Corine). July 9, 2013
Rated 5.0 out of 5.0 by Lovely location and easier access via public transporation than expected Georgetown is such a beautiful place! The Circulator Bus drops you off across the street from this hotel. Or take the Red Line Metro to Tenleytown and the 30-something bus south to it, past the National Cathedral. Lots of restaurants downhill from hotel. Whole Foods up the hill and within walking distance. Lots of students hanging out around Tenleytown. Hotel is clean. Staff friendly. Haven't tried their restaurant(s). Coffee available in the morning. Have to admit, I wait for specials on the pricing, as Georgetown can get pricey. July 9, 2013
Rated 4.0 out of 5.0 by A great place to stay!! We highly recommend staying here. The room and staff were great and the location is perfect with good parking. July 7, 2013
Rated 3.0 out of 5.0 by Location not convenient I wanted to like to like this property, but the location was not convenient to public transportation, and cab rides to and from were expensive. The room was rather dated, and, being a business traveler, I could not figure out why the room was so sparse. There was plenty of room for a desk, but I had to work off of a small round table. There was also an absence of electrical outlets, which is common in older properties, but many hotels solve that issue by adding lamps with electrical outlets built in. I would not stay there again. July 5, 2013
Rated 5.0 out of 5.0 by Great property... Great value... I stayed here with my husband and kids, ages 10 and 8. We had a fabulous stay. I loved that the kids ate free. The pool was a great way to end our day of sightseeing. The shuttle drivers were very knowledgeable. Everyone was very pleasant, except one woman from the front desk. July 2, 2013
Rated 5.0 out of 5.0 by Lovely stay Excellent value for a clean and comfortable stay with the friendliest hotel staff I've ever experienced within the US! July 2, 2013
Rated 5.0 out of 5.0 by Great value This is one of the nicest Holiday Inns I have stayed in. Rooms were roomy as was the bathroom. Staff was helpful. It is a great value for the DC area. June 29, 2013
Rated 4.0 out of 5.0 by Great location; OK Rooms We enjoyed our stay in HI Georgetown. The location is great. You are close to M street and even the Mall is within walking distance (and if not, there is a shuttle from the hotel). As with most HI hotels, the internet speed could be (much) better. During a +90 degrees weekend the (supervised) pool was very welcome! June 29, 2013
Rated 1.0 out of 5.0 by Very Poor Customer Service The lady, Karen who handled the check in process was very unfriendly. I was made to feel rushed. Employees at the Reception desk are the very first contact that the guests come in to touch with. Therefore, it is important to be professional and courteous. May be she had a bad day when I checked in. June 29, 2013
Rated 5.0 out of 5.0 by Holiday Inn Georgetown Great place to stay and I recommend. There's Whole Foods grocery store just a few blocks away. There are also lots of restaurants within walking distance. There was a mixup about the room I requested, forcing me to change rooms (after a 10 hour drive - uhhg) BUT the staff was pleasant and quickly sent a bell man up to move our luggage to a new room. June 28, 2013
Rated 5.0 out of 5.0 by Helpful and Nice Staff The room and value were what I might assume to be normal for a DC Hotel of this variety. We got upgraded to a king just by showing up and it was just what I was looking for. The staff were incredibly helpful at check-in, check-out, and even a week later when I discovered I had left something in my room that they tracked down and then agreed to mail back to PA. I would recommend them to anyone looking for a room in the region on a budget. June 27, 2013
Rated 4.0 out of 5.0 by recommended! Ideal spot to visit Washington from. If the complimentary shuttle to the National Mall is full, you can always take the Circulator for $1. Stops across the street! Also shops, food etc in walking distance. Marina at reception was very helpful and friendly! June 26, 2013
Rated 5.0 out of 5.0 by Fabulous service; Facility needs to be updated The staff and all contact personnel were exceptional and made for a delightful stay. The physical facility needs to be updated, especially bathrooms and decorative features. June 23, 2013
Rated 5.0 out of 5.0 by comfortable bed lots of pillows staff was friendly and help room was clean location for us was great June 22, 2013
Rated 5.0 out of 5.0 by Staff well trained and helpful We found your staff on the desk professional, pleasant and helpful. Your doorman at the desk was attentive and anticipated questions so well. He was genuinely friendly and at ease in his position! We hadn't expected such a well run hotel. We did not use any of the restaurant services. June 21, 2013
Rated 5.0 out of 5.0 by Great service The staff and management could not have been more friendly or welcoming. They helped us to navigate our way through D.C. and the shuttle service came in VERY handy. A positive, relaxing experience. Thank you. June 18, 2013
Rated 5.0 out of 5.0 by Location, location! Hotel with a good location near DC and Georgetown. Roomy and good staff are a bonus here. The Shuttle service is excellent. Could need a room revamp in the near future. Still, good value. June 11, 2013
Rated 5.0 out of 5.0 by Great bed and wonderful staff I stay at the Georgetown Holiday Inn about 3 times a year and have for 5-6 years. The staff is so friendly and remembers me which is really nice. The room is always very nice and I appreciate the fact that the price is reasonable. One of the wait staff is always so nice to me at breakfast and remembers what I like! Her name is Yeshi. She is great. June 7, 2013
Rated 5.0 out of 5.0 by A very good experience I came to town early on Sat, 1 June. Check in was not til 4PM but the very good people at the check in got me into a clean room at 8 AM. The shuttle service could not have been nicer. Jimmy and his son Jimmy Jr were right there for me when I needed transportation. I also have to compliment the restaurant. I had the breakfast buffet each day and it was really good and the wait staff were very attentive. I'd highly recommend the Holiday Inn on Wisconsin Ave in Georgetown. June 7, 2013
Rated 4.0 out of 5.0 by Great Service People at the front desk & bell desk were extremely nice & helpful. Special mention should be made of Marina & Manuel. Marina went out of her way to explain where all should we go, how to travel, what are the best places to see and what to do in case we are delayed etc., in a very nice, professional and sincere manner that my entire family liked her courtesy instantly. She is a gem of a front desk person. Manuel was again extremely helpful - he walked us down to the bus stop when we missed the hotel shuttle, gave us details of routes & a plan for the day & got us a cab on time for our departure. I travel quite a bit - what struck me most with these two folks was the personal touch with which they served us Kudos - keep it up. June 6, 2013
Rated 1.0 out of 5.0 by Horrible When my wife and I checked in the first room we were given the A/C wasn't working, so they moved us and the second rooms A/C didn't work also. This time they moved us (3) they said they would also up grade us to better room. The only upgrade was a microwave and fridge cramd into the same size room. Then my wife saw blood on the lamp pole and dead bugs in the corner of room 618. Plus the shuttle took to long and would only go 1 1/2 miles. Never stay there again June 6, 2013
Rated 3.0 out of 5.0 by HVAC and TV problems Have stayed here many times. Staff was very helpful and friendly. One new problem this time and one old problem. New problem: Room we were given upon check-in was extremely cold. Thermostat did not display any settings and apparently was not working. Requested and received different room. Problem we've had on prior stays: A number of TV channels had pixelated images while others were fine. Need to check why the TV system doesn't work well all the time. June 6, 2013
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