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Rated 4.2 out of 5 by 405 reviewers.
Rated 3.0 out of 5.0 by HVAC and TV problems Have stayed here many times. Staff was very helpful and friendly. One new problem this time and one old problem. New problem: Room we were given upon check-in was extremely cold. Thermostat did not display any settings and apparently was not working. Requested and received different room. Problem we've had on prior stays: A number of TV channels had pixelated images while others were fine. Need to check why the TV system doesn't work well all the time. June 6, 2013
Rated 4.0 out of 5.0 by Great Hotel I have been staying here for four years. Comfortable beds, hot shower, great breakfast, park your own car, walk to great dining and shopping, free shuttle bus. The standout here is the staff. Jesse and Corinne at the front desk, the shuttle drivers also - they go out of their way to help you. In the restaurant - Betty, Yeshi, TG, Eldid and Amanda - greet you with a smile - remember their repeat customers and make sure you are happy with your food and service. Can't say enough about them. Great hotel for the value and added bonus on the staff. June 6, 2013
Rated 5.0 out of 5.0 by good service Staff were able to help us secure our luggage since we came early than the check in time. Hopefully you will adjust the check in time because 4pm, I believe is too late. June 6, 2013
Rated 4.0 out of 5.0 by Comfi room, bad pillows This HI is a great place to stay. I'm there for each of my many visits to DC. My only compalint is that the pillow quality is poor. THis quality seem to be a theme in IHG properties. June 5, 2013
Rated 5.0 out of 5.0 by Last minute booking. Had a last minute booking on Memorial Day. Price was GREAT and unit was very clean. On my next visit to D.C., I will DEFINITELY stay in this hotel. Thanks. for everything. June 3, 2013
Rated 4.0 out of 5.0 by Good Very helpful and nice staff, espesially at the reception. Comfortable rooms with all you need. Expencive, but well prepared breakfast. Rather boring bar. Fine location. Coco June 3, 2013
Rated 5.0 out of 5.0 by Great location and friendly service Use this hotel on a regular basis. Very friendly staff. Situated in a very nice area. Will definitely stay here again! June 3, 2013
Rated 5.0 out of 5.0 by Holiday Inn Georgetown excellent service the room was comfortable the room service was excellent. comfortable beds I would stay there again June 3, 2013
Rated 4.0 out of 5.0 by Very Nice The staff members were really nice. rooms comfortable, location was just what we needed. The lady that drove the shuttle down to the mall area was VERY informative & VERY nice. The pool guy, the maid, everybody was very nice & helpful. June 2, 2013
Rated 5.0 out of 5.0 by Great Stay Helpful, friendly staff make it a pleasant place to stay. May 29, 2013
Rated 4.0 out of 5.0 by Very Expensive I thought this hotel was OK. It was in a great location, very easy to use their shuttle or get a cab. The little gift shop was nice and the coffee in the lobby was appreciated. When we arrived they gave us a room key.. Me, my husband, my 3 yr. old and my mother in law and our 4 bags went up to the room to find a worker grouting the shower. He said we never should have gotten the key and they would send up someone to get our bags. Of course my 3 yr. old needed the potty, so I took her back down to the lobby to find a restroom. Passing the front desk I mentioned the room was not ready. When I came back to the lobby, my husband and mother in law were there. He said they schlepped the bags down because no one went up. We got another room in a few minutes. The 1st key didn't work so we tried another that worked. The pull out couch was a pull out, not very comfortable, but the air conditioning blew directly on the bed and there was no adjustment. Not the hotels fault but there was a crash right outside that woke everyone up the 1st night we stayed there. May 20, 2013
Rated 4.0 out of 5.0 by Excellent Server at Restaurant Betty, our breakfast server at the restaurant, was fantastic! She took such great care of us, especially my one-year-old son. Give that lady a raise! May 20, 2013
Rated 3.0 out of 5.0 by Reservationist Raised the price on me while I was on the phone by ~ $40 Location and on site folks were good. I am still exasburated that while I was on the phone the king bed room that I was quoted one minute earlier was then not available after we looked at a suite room price. I am a large man and had to then pay an additional ~ $40 for a king bed all while I was on the phone over a few minutes because the initial quote was "no longer valid"?????? What a crock. An adjustment would be appropriate as I will remember this as I travel each month. Still upset! Tim C May 20, 2013
Rated 3.0 out of 5.0 by Don't Get Up Early This hotel is a very good value overall. However, like most good value hotels service suffers after hours or early in the morning. We needed a van sized cab for all of our luggage. The one person staff at 6AM on a Saturday said he would call us one, but in the end, 20 minutes later he could not produce one. There was a guy asleep in a smaller cab, which the desk person said was the only cab available(this in Washington, DC). We could barely fit our luggage in the cab. Then to add insult to injury the cab driver claimed he had to charge us $2 a piece for the bags because they could not fit well in the cab. When I asked him to produce a fee schedule he could not do so. The most a taxi can charge for extra bags is .50. I reported him. I should also mention that there was no bellman on duty at 6AM and no help available with our luggage. Normally this is not a problem, I am happy to carry my own luggage, but this was one of those instances when a bellman was needed. The one person on duty could have cared less and made no attempt to assist us May 18, 2013
Rated 5.0 out of 5.0 by Very comfortable and unusually good staff This was our first experience at this hotel and it turned out to be much better than we expected. The room was a good size, bathroom had a good shower and a long counter with room for all our stuff. We are unusually fussy about the bed, linens and pillows and they were all very, very comfortable. In addition, the staff went out of their way to be helpful. We travel a lot and rarely see such a caring staff. We look forward to our next stay. May 15, 2013
Rated 5.0 out of 5.0 by Friendly service phenominal wiat staff in the dining room! Have stayed here several times this year and each time have found the hotel staff to be friendly, helpful, courteous and have a great sense of humor. That makes it easier to be away from home. Hotel is clean and safe amenities are adequate. May 15, 2013
Rated 5.0 out of 5.0 Great service and nice rooms. We stay here all the time to visit my daighter in college. The service is excellent and I love the shuttle service. Rooms are nice and clean. May 15, 2013
Rated 5.0 out of 5.0 by good deal In a pricey area, easy access, convenient. And get some thin crust pizza from Romeos Cafe! Down the street. May 14, 2013
Rated 4.0 out of 5.0 by Feedback After checking in and getting my room keys, i went to room and the door was not opening !! i had to go down again to the reception and and tell them that, they called the Maintenance to come and fix it. The other thing that bothered me that the room AC was not working !! May 12, 2013
Rated 4.0 out of 5.0 by excellent place to stay in George Town Area. This place is nice and comfortable. Room was great. May 11, 2013
Rated 5.0 out of 5.0 by Good experience Staff at all levels very helpful. One thing was a nuisance however, a small grumble, the wifi needed repetitive logging in. Could this be rectified? May 4, 2013
Rated 5.0 out of 5.0 by Great location and free shuttle to mall and metro This hotel is in a very nice neighborhood. Lots of good restaurants in easy walking distance. Free shuttle to national mall and to metro stop was great! Rooms were nice and beds very comfortable May 1, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn I ever stayed at This had to be the worst Holiday Inn I ever stayed at. I requested to stay in a room with double beds; however, I was place in a room that had 1 double bed. The room was outdated, the AC system was broken, and the room wasn't thoroughly clean. I will never stay here ever again. Only thing new in the hotel I bet was the Holiday Inn sign. April 27, 2013
Rated 5.0 out of 5.0 by The only place I intend to stay in Georgetown I can say, with great enthusiasm, that the Holiday Inn in Georgetown provided me and my family with an outstanding experience. I traveled with three 11 year olds, a 10 year old, and an 8 year old. We were accommodated both as overnight guests and patrons of their restaurant. The rooms were clean and spacious and the staff a joy. Kudos to you Holiday Inn Georgetown! April 26, 2013
Rated 5.0 out of 5.0 by Worth the stay The people who work at this Hotel make sure you are welcomed and comfortable and offer all sorts of information to make your stay a better one. I thought it was expensive but this is DC and it was lesse xpensive comparaively and definitely worth it. Would stay again and probably will. If you have a child going to Georgetown University or looking it is a nice walk (less than a mile) from the hotelk to the University and you get to see the charm of the town. April 25, 2013
Rated 1.0 out of 5.0 by Bed service and worst room This is by far the work Holiday Inn I have stayed in. I won't generalise and say that all the people in the reception were bad, but certainly the one that checked me in was not very helpful. Although you may have had a busy period, the room that I had was pretty much the worst room I have ever stayed in my years with the IHG group. Since the day I left the hotel I have stayed in two more holiday Inn (in the US) and your property is still the worst. I will never go back to your facility...... April 22, 2013
Rated 2.0 out of 5.0 by Great location, fair hotel, excellent staff This is an older hotel and in my experience there were several areas needing some attention. The door to my room including the security latch showed some damage. The TV did not work correctly on HD digital channels and the shower function on the faucet had corrosion issues and barely worked. In general this is an older hotel and the wear and tear over the years has taken a toll. That said a fabulous location and friendly staff make this a reasonable location to stay at if you are looking for a clean hotel in the Georgetown area. April 22, 2013
Rated 4.0 out of 5.0 by Good location, very friendly staff We got to this hotel through someone else's selection, and were very satisfied, so would return. Georgetown is a lovely neighbourhood, with lots of good walks and restaurants, and the hotel's free shuttles make getting to the Metro and nearby destinations very handy. The staff were very pleasant and solicitous. The pool is only outdoors, and even for DC, April was a bit chilly; we had hoped for an indoor pool, but generally, we were very pleased with our stay. April 22, 2013
Rated 1.0 out of 5.0 by Disappointing policies Apparently, when I booked my stay, I somehow ended up with a pre-paid rate. Unfortunately I needed to cancel my stay due to illness and inability to travel. The hotel was unempathetic and unaccomodating to my cancellation request. You acted 100% within policy, but in the process have lost a customer. I will also discourage any friends, colleagues and relatives from staying at your hotel due to your policies and inflexibilities when life's inevitable issues pop up. April 22, 2013
Rated 5.0 out of 5.0 by Wonderful! We thoroughly enjoyed our stay. The room was comfortable and clean. All staff were especially helpful and courteous. The restaurant food - delicious! April 22, 2013
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