Rated 4.3 out of 5 by 223
Rated 4.0 out of 5.0 by Illinois46 Professional and cordial staff
The staff welcomed us warmly on what was a hectic Inaugural Day weekend. We were helped with transit arrangements and other information that made it more pleasant to get around town and to events.Unfortunately the property is in serious need of refurbishment and the two double bedded room lacked the desk and, as important, lamp advertised on your website and needed for our work.
Otherwise it's a great location and everyone tries hard to please.
January 29, 2013
Rated 4.0 out of 5.0 by Cooter63 Great Service
I would like to say I enjoyed myself in your city will come back again. First off the pictures you guys show on the internet is not nothing like when you get to the hotel. The mattress was not comfortable your housekeeping was not on the cleaner side. I would leave different items in places to see if they really clean good and when I go back to those areas of the room the items would still be their. The bathrooms are really outdated and I would like to see if the hotel chain invest in comfort height toilets...You guys need to get someone to go behind your housekeeping a lil often. I personally carry my own cleaning supplies to make sure things are cleaned good. Overall I would recommend your Hotel because the location was good and the bus service was on point....Also the furnitue was not good the dresser was not long enough no fridge no microwave not good? I guess maybe in some of your other rooms have more to offer...
January 28, 2013
Rated 5.0 out of 5.0 by MAG1 Great Stay
Staff was courteous and helpful. Great location and well kept hotel!
January 24, 2013
Rated 5.0 out of 5.0 by Londoner1 Good location & good service
Good hotel in Georgetown - I did not eat here but the shuttle & service was fine!
January 22, 2013
Rated 5.0 out of 5.0 by JennyY Great location and price
I frequently stay at this location as my son goes to college in the area. You cannot beat the price and location for this hotel.
January 18, 2013
Rated 4.0 out of 5.0 by Limi Location excellent; staff helpful and gracious; hvac in room noisy
Beds and furnishings were good and clean, however heating unit in the room was very noisy - no control of fan speed so needed to turn it off each night. Quilt for the hide-a-bed was provided for the 2nd night but not the first. Potatoes with breakfast were very salty but waitress advised to order them plain for the nex day, which worked fine.
January 16, 2013
Rated 5.0 out of 5.0 by HTownTraveler Wonderful Experience
Came to DC with my family and wanted ot be close to the White House and the Smithsonian -- The Willard could not be closer! It's literally next door to the White House and within walking distance of all the great museums!
The service, rooms and employees are great -- there's no better place to stay in DC!
January 15, 2013
Rated 4.0 out of 5.0 by southfloridagirl great location
the staff at this hotel were very helpful and courteous.
The only complaint that I have is that there were not enough pillows.
When we called down to request more pillows they were brought up right away.
January 7, 2013
Rated 5.0 out of 5.0 by Anit Hello East in December!
Very nice, warm, friendly, accommodating staff and facilities. Walking distance to Wholefoods and a local grocery chain (forget the name - Ralphs?), and CVS. Yeah. And restaurants ofcourse.
January 6, 2013
Rated 4.0 out of 5.0 by Miamuhbill Convenient location and excellent service
The hotel is in a charming neighborhood. The personnel are very friendly and helpful. The hotel could do with a refreshing, but its not a deal killer. I also thought for the price of the room they could have included a minimal free breakfast, but again, not a deal killer. I would stay there again.
January 4, 2013
Rated 5.0 out of 5.0 by michellecle Wonderful experience
I travel to DC often and this was the first time I have stayed at this Holiday Inn. It was a wonderful experience! Great staff - very friendly and accomodating. Close to everything in the heart of Georgetown. I will be staying here in the future. Thank you!
January 2, 2013
Rated 5.0 out of 5.0 by GegeV69 Great Staff
We had a very positive experience during our stay. The staff, in particular Allan, was very profesional and extremely helpful.
Allan recommended a couple of restaurants to us, and even picked up the phone himself to make a reservation.
The free shuttle was very convenient. I would definitively come back to this hotel if I have to stay in DC.
January 2, 2013
Rated 5.0 out of 5.0 by Luvv Very comfortable bed!!! and excellant service
This was the second year my daughter and I stayed here. Everything we experienced was excellent. We asked about places for dinner and they gave excellent recommendations. The shuttle was available and efficient. The room was very clean and comfortable. We come to DC every year the second weekend in December to participate in putting the Christmas Wreaths on the stones in Arlington National Cemetery We look forward to staying with you next December (2013).
December 19, 2012
Rated 5.0 out of 5.0 by Deidre2 Great Staff
Probably some of the most helpful and friendly staff. I have done several seminars here and they are great at helping me set the room, make changes and get my participants to the right room. I love the free coffee in the lobby. The rooms are comfortable (Holiday Inn could use some new pillows).
December 16, 2012
Rated 5.0 out of 5.0 by BillHCO A nice stay
Very nice room, spacious and very clean. Good access to downtown Georgetown area, and easy access to DC generally. A bit hard to see from the street the first time, close to a large grocery store (with Starbucks!), and a good view of the area.
Gracious and courteous staff made this a delightful visit.
December 8, 2012
Rated 1.0 out of 5.0 by Jeff88 Poor Value
Poorly managed property. Chaos in the hallways, Restaurant closed at 9:00PM. No parking available and I paid for a parking package. Felt unsafe while in the hotel. I am a priority platinum member and this is one of the worst hotels I’ve stayed in. Shuttle service didn’t honor its claim from website.
December 7, 2012
Rated 5.0 out of 5.0 by Tam66 College Visits
We recently stayed at the Georgetown Holiday Inn while touring Georgetown & American University's at the beginning of December. The hotel staff's service was friendly and prompt. Jesse was very helpful & friendly. We used the hotel shuttle to get to Georgetown U and the metro station which was very convenient. We wanted to order in pizza and the desk staff was able to provide menus and make recommendations. The complimentary coffee, hot chocolate, and cookies were a nice touch. The room was average sized with typical appointments. The bed was comfortable. Everything was clean. I would definitely stay here again.
December 7, 2012
Rated 5.0 out of 5.0 by JoJoZ Wonderful staff - great value!
Efficient, friendly, personable desk staff greeted us as soon as we entered and met our requests for a specific room type. Presented with priority club gift and assisted with parking at the ground level lot at the hotel. Room was nice size, clean, slightly dated. Easy walking distance to Georgetown, National Cathedral, and Georgetown U. View of Washington Monument from room. Tasty breakfast buffet.
December 2, 2012
Rated 4.0 out of 5.0 by ecco was not the best stay
the battery to enter the roo0m was bad
we had to go down stairs 4 times to get it right the desk seemed to think it was our fault
we stay there all the time as our children live near by but every time we arrive it is never like welcome back but
'is this your first time"
The staff for breakfast is excellent they can not help us enough
we arrived late Wednesday night and the man who registered us was very good Sorry I did not get his name and a women on the desk from Boston was also good
November 30, 2012
Rated 5.0 out of 5.0 by Dave2013 Great Hotel
Great Hotel and Great location. Would definitely recommend.
November 19, 2012
Rated 1.0 out of 5.0 by HonduHuma Worst Holiday Inn I have every stayed in.
Experience from check-in to check-out was so surreal!. Staff in general with "attitude" problem. Check in clerk seemed annoyed that I showed up at the time I showed up and not helpful with the questions I asked him about the area. He had this "I checked you in already; what more do you want from me?" attitude. So different experience from other Holiday Inns where the staff would welcome you, attend to you, answer all your questions, give you a map of the area and orient you as to your location, give you different options on how to get to your desired destination from the hotel, etc. Check out clerk was even giving me someone else's bill on check-out when I asked for a print-out because there was $80.00 charge from the restaurant which I know I did not incur; I paid cash when I ate at the restaurant. They should take a lesson from the staff on Rhode Island where the staff are excellent, exude an air of warmth and welcome to their guests. Other than the location, there's nothing else this hotel could boast of.
November 17, 2012
Rated 4.0 out of 5.0 by kaiser Stay
Room was nice.....I had a living room and a bedroom. It does have a fridge and microwave which is great because it allow's you to warm up and eat what you boxed up at dinner. Needs a safe in the room. I was platinum and was treated as platinum member, which is nice and keeps me with this hotel chain.
November 17, 2012
Rated 5.0 out of 5.0 by Jme554 Great location, great staff
This hotel is in a great location in Georgetown, within walking distance to the hub of this neighborhood. Very safe. The staff at the front desk were so pleasant, helpful and quick to check us in and out. The two men always had a smile.
The rooms were standard, but very clean and the beds were comfortable. Will definitely stay here again.
November 15, 2012
Rated 5.0 out of 5.0 by Leftcoaster Consistent and comfortable
I stay at this location twice a year and find it to be good experience each time. The staff is helpful and willing to assist in making for a good stay.
I always recommend to friends for its location, the staff and feel confident that the location will be comfortable and clean.
November 8, 2012
Rated 5.0 out of 5.0 by VerySharp Great place to stay
You have the best hotel and staff! My friend and I were guests at the HI from October 14 through October 18. Your staff is fabulous. Joseph, Aryelle, Jesse, and Amanuel were just great. They are the most pleasant individuals always greating us with a smile. They all came up with suggestions for restaurants. We dined at the hotel restaurant 3 times. Amanuel actually took us around the corner to the Circulator bus stop and explained how to get around DC; we only used ther car once (our trip to Mount Vernon and Arlington National Cemetery). All the time, we either rode the Circulator or walked. We were so pleased with our room as well. Your housekeeping staff is tops. While we were not messy by any means, I always knew that the the room had been thoroughly cleaned. On our way home via Route 95N, we suddenly realized that a cell phone and charger at been left in the room. We called from the road and Aryelle remembered us and quickly connected us to Housekeeping who indicated that the phone and charger were there. We were put in contact with Anthony who arranged to have the phone sent by UPS.
I will say that we will return to the District and we will stay at the HI. I also will refer others to your establishment.
November 4, 2012
Rated 5.0 out of 5.0 by Bluedub2011 Excellent Hotel
This was my second stay at the hotel. After a trans-Atlantic flight it is nice to get into a comfortable hotel and unwind.
A very easy check in. The room is a good size and very comfortable,
A great location and very friendly staff.
I really cant recommend this hotel highly enough. I look forward to visiting again in the near future.
October 30, 2012
Rated 5.0 out of 5.0 by Tribiker Noise
The one problem we had the hotel was on both Saturday and Sunday we were awake by leaf blowing - all before 8 am.
October 29, 2012
Rated 5.0 out of 5.0 by lucy33 Great customer service!
This is our second year staying at your motel. Our daughter goes to American University and your motel with the shuttle service is very convenient for us. For the record, for the past two years, the desk manager's have been very accomadating. As a matter of fact, one of your desk manager's, Bryant, who both my wife have come to know, has been excellent. Thank you very much. We'll be back again to get our daughter once more in the spring!
Jack & Toni
October 26, 2012
Rated 5.0 out of 5.0 by timolmax Great location and Value for a Georgetown Univ. visit
So glad we found this hotel. Now that our daughter is in school at Georgetown, we always know we will be comfortable here.
October 23, 2012
Rated 5.0 out of 5.0 by CAMI Great hotel, great food, great value!
We've stayed here a few times while visiting our daughter at college. The staff is always friendly and exceptionally helpful. The rooms are clean and the bed is uber comfortable! There is even a special pillow service where you can request the firmness of your pillow. The restaurant has surprisingly good food. I love the 'John F' salad, and look forward to it every time we come. My husband loves the pecan chicken and my daughter can't get enough of the mushroom ravioli. I can't say enough good things about this hotel. We were lucky to find it. It was recommended by our local AAA office.
October 22, 2012