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Rated 4.1 out of 5 by 877 reviewers.
Rated 5.0 out of 5.0 by Great Location The hotel is practically on the Washington Mall. It was newly renovated with very nice furniture and bathroom. It made visiting the museums and various site seeing spots easy and convenient. It is also right next to the Metro station which made travel very easy. The hotel was a very good value. September 27, 2014
Rated 1.0 out of 5.0 by A Holiday Inn Express has better value I stayed here because of the location and because the price was cheaper than other hotels in the area. Had I known my couple of days at this hotel would be so terrible I would've paid double for better service at one of these other hotels. After checking in I went straight to the bar, the bartender looked more interested in watching a football game then the customers, I ended up waiting 30mins to place an order and a further 15mins for my drink. When I went for breakfast the following morning I found out I should've received breakfast vouchers the day before upon checking in. When I told the waitress I was just going to the front desk to sort it out I was told by her if I didn't have the vouchers then I would have to pay before leaving. When I said reception never gave me my vouchers and I had already paid for it in my room rate the reply was I wasn't going anywhere until I paid the bill. I asked to speak to the manager who after the same discussion gave me the same answer. I asked to speak with the hotel manager if I wasn't allowed to sort the problem with reception, which both were suddenly more than eager for me to do. The staff are only part of what make up a hotel but have a big impact on a customers stay. If the staff give the impression they don't want to be there then what does that say about the hotel? I found the staff to be very apathetic and rude to the point where I felt they viewed the customers as a nuisance. What is so difficult about smiling people? I've stayed at places better and worse than this one, but am suprised there are Holiday Inn Express hotels better quality than this one. Next time I'm in DC I'd rather pay the money to stay somewhere where I'm made to feel my business is even the slightest bit important. September 25, 2014
Rated 5.0 out of 5.0 by Excellent location, lovely room Excellent proximity to Metro Quiet room, comfortable bed, friendly staff Clean and newly decorated Great outdoor area Great to have Starbucks right there Did not care for restsurant food Happy Hour was a nice perk September 24, 2014
Rated 4.0 out of 5.0 by Great experience Had a wonderful stay. Room was well appointed and clean. Security was excellent. Would stay here again and recommend this hotel to anyone. Breakfast buffet was a nice way to start the day. Only problem was very loud air conditioner. September 24, 2014
Rated 5.0 out of 5.0 by Excellent Location! Hotel is conveniently situated near Mall area and Museums and National Monuments. Getting around is easy. Would definitely stay there again if in the area. September 23, 2014
Rated 3.0 out of 5.0 by Nice Facility Lackluster Customer Service I stayed here to attend a training class in the area for a week. The facility was clean and in a great location. However, after the first night I mentioned that the toilet constantly ran no matter what I did (this room was extremely small, and therefore, the toilet was about 2 steps from the head of the bed). When I spoke to the front desk about it they said they would have an "engineer" take a look at it but failed to ask me what room I was in until I was walking away and realized the mistake. I went back and shared the information with the staff with the hope that someone would take a look at it. When I returned for the day, it was apparent that nothing had been done as the toilet continued to run. After another night of the toilet constantly running, I again mentioned it to the front desk. Again upon arrival home from the training class, the toilet was running every 5 minutes and nothing was ever done to rectify the problem. You can have a beautiful facility, great location, and clean rooms (which this location did) but without customer service it is all for nothing. Therefore, I would not recommend this property. September 23, 2014
Rated 4.0 out of 5.0 by Convenient and Comfortable It was a comfortable stay, convenient parking, and walkign distance to main attractions in DC. Close to my place of business, this stay was ideal. September 23, 2014
Rated 5.0 out of 5.0 by Stay here and stay awhile longer than expected When you first walk in your are treated like family. The rooms and the hotel's location are terrific! You can't help but wish you could stay longer because everything is "just around the corner". Perfect location for this Holiday Inn and everytime I come to Washington, D.C. I want to stay here every time! September 22, 2014
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