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Rated 4.1 out of 5 by 707 reviewers.
Rated 2.0 out of 5.0 by Long uncomfortable nights To start, overall the property was nice, the rooms were well maintained and the staff and service were good. However, the heating and cooling systems in the rooms were frustrating to say the least. With temperatures reaching the 90s during my stay AC was a must. The AC worked, but the thermostat as motion activated. So while sleeping the room would heat up, and I would have to get up and walk toward the thermostat for the air to come back on. Waking up every hour or so through the night got old very quickly. There is a train station about 50 yards from the room I was in as well, enough said. Parking was a hassle. Frankly it was already overpriced, and hotel guests paid the same rate as the general public. I could accept that, however the hotel should ensure that the parking structure they use is adequately staffed. I got stuck in the parking lot twice because the parking ticket reader didn't function and the exit wasn't staffed. It's quite frustrating when you try to leave and get somewhere when on a schedule and you can't get out of the parking lot. In the end, when I return to the DC area, I will be seeking out another IHG property for my stay. July 22, 2014
Rated 4.0 out of 5.0 by Great location close to the mall and the metro This hotel was in a great location close to the mall & the metro. It was clean and comfortable and the staff was pleasant and helpful. It didn't offer some of the amenities of the previous two Holiday Inns we had stayed at along our journey such as free breakfast, hot coffee and cocoa in the lobby and an indoor pool. Our one big complaint would be the $37 per night parking fee. Overall, I would recommend it for it's comparably reasonable rates, comfortable, clean rooms and convenience to the metro and DC attractions. July 21, 2014
Rated 5.0 out of 5.0 by A good fit for my family The 2 queen bed room was a good size for us. Not big, but enough room for 2 adults, one teen, and one tween! Very clean. Very comfortable beds and pillows. Nice roomy bathroom with good counter space for stuff. Very quiet on the weekend. 6 o'clock wake up whistles from the train station next door on weekday mornings! Funny to us, but we get up early! - other families may not be as amused. We never heard any noise from our neighbors or the hallway. The rooftop pool is a little small but it was enough to make my guys happy. On site food options were expensive and just ok quality. Easy walk to the main muesums. We walked to the restaurants in the Penn Quater but it could be a bit of a hike if you have younger kids.(or if you aren't big on walking!) Close to L'Enfant Plaza metro station - we were helped by a very friendly metro worker and managed to navigate to the zoo and back. We would be happy to stay here again. July 21, 2014
Rated 1.0 out of 5.0 by Comfort The room view was horrible. The view consisted of a dumpster, trash and a storage for construction equipment. The noise from the train outside my window kept me awake every night and woke me up first thing in the mornings. July 21, 2014
Rated 4.0 out of 5.0 by Great Location Great location, but rooms facing train tracks not good for sleeping. WIFI service unreliable/poor. July 21, 2014
Rated 3.0 out of 5.0 by Nice room, but many issues I asked to be signed up for the rewards program at check-in, but they actually didn't sign me up and I had to go back down to get that done. On the third day all of our room keys failed to work and needed to be reset. Water was leaking from the bathroom above and dripped into our bathtub. We did not have a car but they tried to charge us for parking fees. Staff at the bar was not friendly. July 21, 2014
Rated 5.0 out of 5.0 by Very good hotel, excellent staff Wonderful staff in a very good hotel. Good central location too. July 21, 2014
Rated 3.0 out of 5.0 by Great location shame about the noise The location of this property is perfect for exploring the National Mall and the museums unfortunately it is the noisiest place I have ever stayed. Our room was located at the rear of the property which backs onto a train line - I kid you not those trains run all night! To make matters worse the air conditioning units were just as noisy as the trains and because of the humidity we couldn't stand it without them. The size of the room and the newly refreshed décor were lovely but hardly made up for the noise factor. BTW the rooftop pool really needs to be cleaned up - not as nice as you would hope! July 20, 2014
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