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Rated 4.0 out of 5 by 485 reviewers.
Rated 1.0 out of 5.0 by Awful Hotel I usually do not take the time to complete surveys but I wanted to help anyone out there considering staying at this hotel. From the very start the experience was awful. The computer system was down, for hours, and the front desk did not care how long anyone was waiting. Just by chance I approached the desk and found out it was back up. I, not the staff, announced the computer was up and there was a mad rush to the desk. One lady said she had waited over 5 hours. The staff was very rude and did not care. The room was dirty. The restaurant charged me $11.00 for one of the worst cocktails I ever had and then made a mistake on the bill. The heat did not work, the toilet did not flush, the bathtub did not drain. Do not stay at this dump. Oh, by the way, my room rate was $189.00. February 27, 2014
Rated 5.0 out of 5.0 by Great stay! Always wanted to stay here, glad we did. Close to everything - downtown and museums, Metro, and there are restaurants and a tour desk inside. Only thing more perfect would have been a casual restaurant nearby the hotel. February 26, 2014
Rated 4.0 out of 5.0 by Great location It was nice spending our 5 days in Washington , and we ask you for a quite room and the court yard was the right choice thank you, plenty warm in the room, also the breakfast was pretty good . Construction was not a problem. February 25, 2014
Rated 1.0 out of 5.0 by Disaster Hello, I had a very bad experience. I got to the hotel after 9pm, got registered and went to my room, turns out the room was not ready (bed not made and very bad odor). I went back to the lobby and complained about it, they told me I had to wait 20 minutes. After 15 minutes they told me I was going to get another room. I went to the 2nd room and bed was made but the room was not cleaned properly, also had very bad odor. I definitively didn't have a good experience... February 24, 2014
Rated 4.0 out of 5.0 by Remodel Really like the remodel. Rooms look great. Staff, as always very friendly and helpful. February 24, 2014
Rated 5.0 out of 5.0 BEST LOCATION AND FRIENDLY SERVICE I visit Washington, DC every year and always stay at the Holiday Inn Capitol. The location enables me to walk to almost every site I wish to see. I now "know " most of the dining room staff who make me feel very welcome. The rooms are comfortable and clean. I will visit this hotel again. February 22, 2014
Rated 3.0 out of 5.0 by Room stay ON CHECKING staff was rude. some work is going on and so much disturbance and they did not inform me On Checking room amenities was not kept and I noticed next day morning but House Keeping Supervisor could resolve the issue. There were many issues but 2nd day House keeping supervisor was very good and she shorted out room amenities. February 21, 2014
Rated 4.0 out of 5.0 by Nice stay, goofy furnishings The staff and complimentary wireless internet were excellent. The location was perfect for my work in DC and would also have been perfect for most tourists (near Smithsonian, Metro stop, etc.). I thought the trains on the nearby elevated track would be a problem, but they stopped running fairly early in the evening. Most furnishings were fine, but one piece left me wondering what they were thinking. This was a single large piece with a long surface about counter height that had the minibar and drawers for clothes on one end, and a roll-out table on the other. Since there was no desk, the table was apparently meant to function as a desk. This would have been OK, if decidedly suboptimal, except that the bed came to within about two feet of the table, so there was no room to roll it out! As a result, there was no decent surface on which to work. Even if it had been possible to roll out the table, it would have been a poor substitute for a desk with a lamp and plugs for laptop and phone. February 13, 2014
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