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Rated 4.1 out of 5 by 845 reviewers.
Rated 5.0 out of 5.0 by Enjoyed our stay, but had AC problem We loved this hotel and would stay again. The only cons are that the air conditioning has a motion detector setting, which causes it to turn off when not in the room, so we came back from sightseeing to a warm room. The worst part was at night! We woke up sweating! We called the front desk and a maintenance man promptly came to our room to change the setting (at 1:30 AM)... Had to request this twice during our 4-night stay. They have a nice bar but it is overpriced with weak drinks. Great location and taxi cabs readily available. September 3, 2014
Rated 4.0 out of 5.0 by So-So This is my second time staying here because it is in a great location. However, this was my first time eating in the bistro and it will be the last - even gave it a second chance for breakfast the next morning after a disappointing dinner. Staff seemed uninterested in serving us and food was not good. Both times in our room the vents in the shower have been dusty and dirty. And as a rewards member, I was not recognized as one at check-in. Didn't let any of this ruin our trip, though. Rest of the hotel staff was friendly and helpful, just stay away from the bistro. September 3, 2014
Rated 5.0 out of 5.0 by Great location for sight seeing! This hotel is our new go-to when visiting D.C. It is only a short walk to The Capital, Washington Monument, Smithsonian buildings, and many more. The lobby was beautiful and the hotel staff was very helpful. Our room was very clean and everything looked new. Very short walk to the metro station. The only drawback is because it is a business area, there were not a lot of places to eat in the evening besides the hotel. We can't wait to go back. September 3, 2014
Rated 5.0 out of 5.0 by Decently priced and perfectly located. We just recently returned from a one night trip to DC this past labor day weekend. The hotel room had beautifully made beds (very comfortable after a long day of walking), the bathroom fixtures looked updated. It came with a good sized fridge, too. My only complaint was it didn't come equipped with a microwave. The hotel itself was perfectly located. We were able to walk everywhere from there. I loved the added security of having to use your room card in the elevator in order to get to the guest room floors. The parking ramp is really cramped, but it works. If and when we decide to visit, we will be coming back to this place. Thanks for a wonderful stay. September 3, 2014
Rated 3.0 out of 5.0 inept front desk I stayed from a Weds to Sun, and on Saturday night around 8.30 pm someone called from the front desk to say there was a problem with my credit card and asking me to come down and give another form of payment. I told them I was putting my daughter to sleep and would come down after that. About ten minutes later, the phone rang again, this time a different person who seemed unaware someone had just phoned. I told him the same thing. After my daughter went to sleep, I went to the front desk and after some time, learned that the card did not in fact work when I checked in, I thought it was only when they ran it for meals I had been eating that it did not work. I asked why they waited until Saturday night to contact me about a problem they should have seen when I checked in three days earlier. The gentleman responded that they had been trying to get in touch with me but without success. I said, that is odd as my phone did not ring and I have no messages. He explained they had been calling my room and claimed to have left messages. I inquired as to why, since they had my cell phone number, which is in my pocket at all times, they would call the room (that I am usually not in), and he did not have an answer for that. Since the card still did not work, they asked me to pay cash, the full amount for four nights, quite a lot of cash. In the mean time, my daughter appeared in the lobby in her pyjamas, quite upset as she woke up and I was not there. This surprised me as normally she does no wake up once she goes to sleep, but she said the phone rang and woke her up, and when she could not find me got scared. I used the ATM in the lobby, making three withdrawls and paying a $3 fee each time as the withdrawal limit was so low, then paid the entire bill in cash. It was really quite astonishing that given they had my cell phone number they did not call it, they could have left a note under the door asking me to contact them, and in fact, when I returned to the room and checked the phone, there was one message, left at the time I was talking to the people at the fron desk: It consisted of what sounded like noises from the lobby, then some people talking about Labor Day, and that is all, no message about my credit card or asking me to contact the front desk. This was the call that woke up my daughter. Really inpept. September 3, 2014
Rated 3.0 out of 5.0 by Location is Great If you are visiting the DC area and want to go to the typical tourist sites this is the place to stay. However on the downside the bed was hard as a rock, air conditioning was marginal and the food in the hotel was very sub-par or cafeteria quality. As many other people have said since there are no other restaurants in that area we just kept eating our meals there. The wait staff and front desk people were top notch. Really tried to help us get the air conditioning working better, even offered to let us move to another room. We did check out the other offered room and the air was blowing even less in that room. The wait staff really took good care of us, prompt service, just the food was only so-so overall for Breakfast or dinner. The dinner specials were a little better than any of the rest of it. I really liked the cushioned headboard on the bed...very nice for viewing the TV. We could not use the small white vinyl sofa the cushions just kept sliding off. Very hard to try to stay on the sofa and not the floor. I think you need to velcor the cushions in place?? September 2, 2014
Rated 5.0 out of 5.0 by Front Desk Front desk recognized me after not in town for several months. Welcome feeling. September 2, 2014
Rated 5.0 out of 5.0 by Great location Ideally located one block behind the National Air and Space Museum. All points on the mall, including White House and Capitol are walkable from this hotel. September 2, 2014
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