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Rated 4.1 out of 5 by 996 reviewers.
Rated 5.0 out of 5.0 by Great Location and Staff I stayed here for one night then back for 2 more nights in a week. The staff is very friendly, the rooms clean and bright. The food selections were good. The location is great for tourists, close to the mall, capitol and Metro Stations. The bell men were very accommodating and friendly. I would stay again. August 3, 2013
Rated 2.0 out of 5.0 by friendly service, comfortable bed The a/c was on a motion sensor causing it to get hot at night. We had to get up and move around to make it come on. It was fine otherwise. August 2, 2013
Rated 3.0 out of 5.0 by Stay July 25-28 2013 Location was great. Food was awesome. No towels in pool area and pool overcrowded. Covers on bed had stains on them. August 2, 2013
Rated 4.0 out of 5.0 by Great location, a couple downsides We really were pleased with the close walking distance to almost all the Washington museums and monuments. The parking was expensive but secure. The room was clean but we were directly across from the train station and it was loud in the morning. We were also very disappointed with how amazingly loud the room air conditioner was, I could not leave it on at night to sleep. The staff was friendly and pleasant. The kids loved the roof top pool but it could get crowded. August 1, 2013
Rated 5.0 out of 5.0 by Convenient to Everything. Stayed here for 3 nights while attending a conference. Room was clean and pleasant. Great service. Front desk staff was very helpful. Wished there were more outlets for charging cell phones, etc. Convenient location. Could walk to most attractions. My only issue was the commuter train that wass extremely close by and would roll in every morning at about 6 am and blow the whistle. Not good if you want to sleep in!! Don't know if that was an issue if the room was on the other side. Otherwise, the deli had good food but was a bit high priced. The express deli was fabulous for a quick breakfast. Food was fresh and good tasting with a nice variety. Would definitely stay here again and would recommend this hotel. July 31, 2013
Rated 3.0 out of 5.0 by Central location but near trains Excellent location. One block away from the Mall. Clean and good quality of staff assistance. However, few feet away from busy train rails and trains inexplicably horn to the max when approaching. If you get a room in the wing facing the railroad, you can't sleep. I recommend this hotel ONLY if you get a room away from the south wing and if you do not need a Wi-Fi connection. The Wi-Fi connection is useless. My dial-up connection in the 90s was much faster. July 31, 2013
Rated 5.0 out of 5.0 by Great Location, Service, Staff and Amenities I have stayed at this hotel many times on my trips to Washington D.C. and have never been disappointed. The rooms have always been neat and clean, the staff welcoming and helpful, and it is only a short distance from the DCA Reagan Airport. It is a perfect location to stay when visiting all the Capitol Hill sites, and only a short walk to shops, restaurants, etc. on 7th Street. The hotel food is good and there is live entertainment on Wednesday and Thursday nights with many visitors and locals getting together to enjoy some great blues, jazz, funk, etc. music. I love staying at this hotel in D.C. Although it is a very busy place, and is not necessarily a quiet hotel, I have never had any issues with noise or disturbance in my hotel room. All has been very quiet for those days when one needs a little down time. And, there is a huge patio for meeting with friends, or just hanging out when you want some time outside. Although there are not many restaurants close by, there is a McDonalds, Subway and CVS pharmacy right next door when you need something in a pinch. I would highly recommend this hotel for all the above reasons. July 31, 2013
Rated 5.0 out of 5.0 by Great staff and location Very convenient location for work and vacation. Outstanding staff and amenities to stay engaged and fit. July 31, 2013
Rated 4.0 out of 5.0 by Air conditioning in oom We had a great trip and really enjoyed our stay. The only issue was the air conditioning unit in the room was so noisy when it came on that it would wake me up during the night. July 30, 2013
Rated 2.0 out of 5.0 by Capitol Holiday Inn While I am a frequent Holiday Inn patron, I was disappointed with the quality of this hotel. It did not smell fresh. The room was not well maintained. It appeared that the floor had not been vacuumed as there was debris. Also, I saw several small ants crawling on the wall at multiple locations. In the gym, 3 of the 7 aerobic machines were not functional. As a frequent guest, I was not offered any amenities. After inquiring, I was given a coupon for a free bottle of water or small coffee. This is subpar compared to other chains. The best feature of this hotel is the location. Beyond that, it's a disappointment. July 29, 2013
Rated 5.0 out of 5.0 by Fantastic location and excellent buffet breakfast We were a family of 4 visiting DC from Australia, and stayed in 2 separate rooms. The location of the hotel is excellent, as we could walk to the places we were most interested to see: Smithsonian Institutions, the Mall, White House, Lincoln Memorial, etc. Breakfast is excellent and our rooms where clean and quiet. July 29, 2013
Rated 2.0 out of 5.0 by Not what I expected The lobby is very nice. The restaurants are nice but the rooms are not upgraded. The furniture is old the tubs are old and have spots in them. There was not many plugs to plug in Cell Phones and Laptop. I was surprise that this hotel was not upgraded with it being located in the heart of downtown DC. I was very disappointed. July 29, 2013
Rated 2.0 out of 5.0 by Bar and Grill in hotel Poor food quality and taste. Also, did not offer variety of choices in domestic beers (NO Miller Genuine Graft). Best quality of the hotel is the proximity to the National Mall. Thank you. July 28, 2013
Rated 4.0 out of 5.0 by Convenient location Convenient location, close to the Mall & Smithsonian. EXTREMELY friendly staff. Food in the restaurant was good but over priced. Rooms were clean and quiet. Would stay here again. July 28, 2013
Rated 4.0 out of 5.0 by great location the deli wasn't open in the afternoon but food was great at the other two resturant and open quite late. Housekeeping was at or close to the same time daily which was great for planning. July 27, 2013
Rated 5.0 out of 5.0 by Nice comfortable room. My daughter and I stayed for two nights at the Holiday Inn Capitol. We checked in quickly with no problems. The room was clean and comfortable. The Holiday Inn was extremely convinient to all the Smithsonians and the Capitol as well as a number of other attractions. We ate at the buffet one morning and it was good. We ate at 21 one evening. We both had the steak salad. Service was a bit poor. Our waiter was slow and not observant. We had to ask for silverware when our food came and I went without a refill on my drink for quite a while as he passed our table a number of times and I was unable to attract his attention. The steak on my salad was very daughter said hers was ok. Overall it was a good stay. You cant have absolute perfection. I would reccomend this to anyone who wanted to be close to the Smithsonians. July 26, 2013
Rated 4.0 out of 5.0 by pillows I thought the pillows were lumpy. I couldn't tell the differance between soft and hard and couldn't seem to lay my head without a hard spot. Everything else was good and we had a nice vacation. July 26, 2013
Rated 2.0 out of 5.0 by Not the most impressive Holiday Inn I as not very satisfied during my last Holiday Inn stay in the Capital. I was told at check-in....."sorry we didn't realize you were Gold member until after we assigned rooms, so we can't move you up to a higher floor (away from the train/metro - outside my window#, however we will let you know if we can move you during the week stay. Never received a call or option to move and didn't rest well. Also wanted to let you know your staff in the restaurant/bar was very unfriendly, rude and provided terrible service. Was also harassed by the garage attendant #about a pass I never had - but was charged $35 a day to park my car). I was never asked at checkout how the stay was, so hope you care about my feedback now. July 25, 2013
Rated 3.0 out of 5.0 by Needs upgrades for the price. Great location for the Grad School Upon my arrival I initially had an issue with my government travel card. I was told they couldn't hold the room until the following business day (until my card could be reactivated#, and I was charged for the first night on my debit card. I was not given the option to do credit or debit. I was told after the fact that the card is automatically ran as a debit and thus the monies would be extracted immediately while the credit card is just a 'hold' until you check out. Once a different card is rendered, the amount would be credited in 3-4 business days. My biggest issue was with the staff in the 21st Amendment. The front desk of the hotel tells you to go to one of the restaurants to have your food warmed #because there are not microwaves in non executive rooms, you have to pay an additional 10.00 per night#. While the servers are pleasant if you are ordering from them, if in the event you want to warm food purchased elsewhere, you get an attitude from them! When I was finally acknowledged #after 7 minutes of waiting#, she warmed my food on 1:45, but forgot about it and I didn't get the food for another 6 minutes #which had cooled by that time#. I only advise that the hotel gives out complimentary microwaves, especially if the stay is over a week. Or, if at the very least, put a microwave on each floor in the general vicininty of the vending machines, where its not an inconvenience to the patrons. Most patrons do not want to slip back into proper attire just to warm food, and have to go 'downstairs' in a restaurant to do it. When I mentioned it to the staff, not once were they accomodating about it. It was basically, 'oh, our microwaves are 10.00 a night.' So, it was just like suck it up. I did love my cleaning lady!!! She was awesome! I had fresh sheets everyday! For the price of the hotel, there should be better internet service and more upgrades! July 25, 2013
Rated 5.0 out of 5.0 by Very good place to stay in DC Enjoyed my 9 days; room was always clean; Staff was always friendly; if I ever return to DC I will be staying at the Washington-Capitol Holiday Inn July 23, 2013
Rated 4.0 out of 5.0 by Great Staff & Location, but Ready for a Renovation I always stay at the Washington-Capitol for its convenient location and welcoming staff. However, the property is really beginning to show its age. The carpeting in the hallways has serious stains, bathroom plumbing is old and the bathtub/shower tile grouting is grubby and shows signs of many past imperfect patch jobs. Hope there is a plan to invest in an upgrade in the near future. July 23, 2013
Rated 2.0 out of 5.0 by DON'T STAY IN THIS HOTEL!! I had a great experience in the HI Key West while on business. They convinced me to join the Priority Club so I decided to try the Capital when in DC for pleasure over a four day weekend. I purchased multiple rooms for our party. In short, the Capital has turned me (and most of the adults in our party)off HI's in general. Some of the issues; not in order: Vending machines on several floors didn't work the entire time we were there, leaving us to wander the halls in hopes of finding one that worked in the middle of the night. Conflicting instructions from the front guest regarding dinning followed by similar issues in the dining room. One day a pleasant smile and no problem with an OJ refill at breakfast; the next different employee, told us in no uncertain terms, "we don't give refills and left." Finally, got late checkout. Packed some things in the vehicle and left some in the rooms. Came back several hours later to find the one room had been gone through by housekeeping, stripped the beds and thrown out the items left in the room. The only consistency was the on-going issues. Took away from the experience of DC. The inoperable equipment and staff conflicts seem to demonstrate a management issue as opposed to a individual employee. The employees were polite in general but seemed to have differing instructions.; if they were given instructions. July 23, 2013
Rated 1.0 out of 5.0 by good view on parking lot and busy railway line for 350 bugs Nerver again! Couldn't sleep, room Basement Level Fasching Packung ans busy railway line July 23, 2013
Rated 5.0 out of 5.0 by Great location! Helpful staff! The location, staff and dining made up for the somewhat dated rooms. It is a good spot for accessing the major sites in D.C. as transportation comes to the hotel and other means are within a block. It is a quick walk to the National Mall, Capitol, and Smithsonian. A good stay! July 22, 2013
Rated 4.0 out of 5.0 by Great location but costly If you are visiting on vacation, there is no better location. The hotel is located 2 blocks south of the Air and Space Museum. All the Smithsonium Museums and the U.S. Capital are within a comfortable walking distance. There is a Starbucks in the lobby. There is a Mcdonalds, Quiznos, and a CVS Phanacy nearby. There are few decent restaurants nearby, you will have to use a taxi and expect to spend $50 per person at even a modest place. The hotel offers a nightly buffet the isn't bad at about $25. The rooms are pricey but if you have AAA or are a Government Employee you can cut the price substantially. Parking a vehicle will cost you $30 per day ... Do not take a large or lifted vehicle, the parking is poorly designed. The staff is very pleasant and helpfull. July 22, 2013
Rated 5.0 out of 5.0 by Happy Customer Very nice hotel with comfy beds. Very convenient to downtown area and close to metrorail. Will stay here again. Excellent service! July 22, 2013
Rated 2.0 out of 5.0 by Convenient to sights but poor service Our room was not ready when we checked in at 3 and wasn't ready for 3 more hours. On one day we were gone from 10am until 7pm and the room was never cleaned. We had to call to get it cleaned. The staff at the restaurants were pushy and grumpy. If the location were not so convenient to the monuments ther would be no reason to return. July 20, 2013
Rated 4.0 out of 5.0 by Great location at a reasonable price!! Great location, close to Capitol Hill, museums and other points of interest. July 20, 2013
Rated 5.0 out of 5.0 by Independence Day Vacation From the time we arrived until the time we left, the staff was very helpful. Latosha at the front desk made everything easy for us. Most importantly...with a SMILE! July 19, 2013
Rated 4.0 out of 5.0 by Just Fine Great central location for everything but restaurants, typical Holiday Inn decor etc, friendly staff, beds too hard but very clean... recommend staying away from the restaurant... July 18, 2013
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