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Rated 4.1 out of 5 by 719 reviewers.
Rated 4.0 out of 5.0 by Nice Property and Staff Overall, the property is clean, well maintained and is an excellent location for DC. The cab service is readily available at the entrance and Bellhop service is also available. The staff was very friendly and it is obvious by the way the property is maintained that they have a very competent housekeeper and manager. Rooms are very nice The restaurant staff is friendly...needs a little more training, but nothing major...Food was good, but nothing to write home about...Very bland, generic, hotel/restaurant menu... High prices July 11, 2014
Rated 5.0 out of 5.0 by DC Trip Our stay at the Holiday Inn Capital hotel was great. We had wonderful service when we needed something and the staff was very helpful in giving us directions to various things around DC. It was a great location to the National Mall as we were only 2 blocks away. You could park your car and walk just about everywhere you wanted to go. We were there for a week and found it quite comfortable. They have good laundry facilities isf you need to wash clothes. No free breakfast included, but there was a CVS store right next to the hotel so we got our breakfast supplies there. They do have places in the hotel where you can get breakfast if you want. We would definately try to stay here again if we make it back to DC. July 11, 2014
Rated 4.0 out of 5.0 by HICapitol TV Channel Suggestions There is nothing on the TV channel in the room (and no TV in the lobby that could be tuned to the HIChannel) that would help visitors that are in DC. HI TV Channel Suggestions: 1. Upcoming events at the hotel (like after the fireworks there was a cookout in the courtyard that was never announced). 2. Special showings at local museums 3. Pool hours to include unusual closings (fireworks) 4. What floors the pool and fitness rooms are on (nothing posted in hallways) 5. Evacuation routes illustrated on TV. 6. Other parking locations besides the hotel would be a big help. 7. Nearby places for film, food, and antiques for example that might enrich our stay! Come on! Make the HIC channel exciting and informative!!!!! Thanks for the great stay. Rad and Becky July 11, 2014
Rated 5.0 out of 5.0 by Great Experience My family of 4 had a fantastic July 4th holiday weekend. The location of the hotel was perfect as was the accomodations. July 10, 2014
Rated 4.0 out of 5.0 by Great location for the 4th of July! I had an excellent stay. When I arrived for my 12:00 pm check in, the man at the desk asked if I would be willing to wait until 3:00 pm and see some of the sights. If I waited until 3:00 pm, he said he could get me into a quieter part of the hotel which was an issue with the holiday. I was very willing to wait since I was planning on going to a museum anyway. They took my luggage and I could park in the garage. I had a very quiet, restful stay thanks to this considerate gentleman. July 10, 2014
Rated 3.0 out of 5.0 by Dirty/Used Bar Of Soap & Dried Up Soap Drippings Left On Shower Shelf When we arrived & inspected the room we noticed on the shower shelf nearest the shower head a dirty/used bar of hotel soap & dried up soap drippings left behind from the last guest. It was so Gross! I wanted to call down to the desk & complain & ask housekeeping to come and clean it up, but my husband asked me not to because he didn't want to make a scene and make it seem like we were looking for any type of discount from our stay. My husband cleaned it up himself which we wish he hadn't of had to do. I didn't make the call, and I absolutely regret not doing so because I still think of that dirty sight. It could of been avoided if someone would of double checked their work before the room was released to us. There are so many choices of hotels in DC. This was our second time staying at this Holiday Inn Capitol Hotel, and unfortunately because of this incident of our shower being unclean it will be our last. July 10, 2014
Rated 5.0 out of 5.0 by impressed by room and amenities, one glitch with shower I was impressed by my regular room at this hotel -- attractive decor, nice linens, etc. The only problem I had was that the shower faucet handle was mislabeled. It has label that is supposed to help you use it, but one key part of the label ("pull to start" text) is obscured by the handle itself, and then the hot/cold arrows on the label are BACKWARDS! I stood there in the shower for a minute (morning daze) trying to figure out how to get the stupid thing to work. I nearly broke the handle off try to BEND it on, until I noticed the text hidden under the handle and simply pulled the handle straight out. Then there was the excitement with the temperature. Parking is overpriced -- they charge $37 for overnight parking, which is what the deck costs for a full 24 hours. Most guests will park for much less than 24 hours. Other than that, it was great! July 9, 2014
Rated 4.0 out of 5.0 by Great location The hotel was very nice. Comfortable clean room. Very close to national mall and many other DC tourist sites. Would definitely stay again. July 9, 2014
Rated 4.0 out of 5.0 by Great location. Frustrating accommodations. We stayed over July 4th holiday weekend. The location was spectacular. We jumped right on the green line and saw the Nationals play and walked around the corner to the Mall. The only issue we had was the inability to check-in until after 430 when check in started at 3 pm. Our reservation was made in JUne and we requested adjoining rooms with close family friends, but the best they could do at check-in was give us rooms side by side. This made it difficult when we were sharing food and drinks. We were disappointed that staff did not attempt to compensate for the inconvenience. After explaining to the hotel manager our frustrations Sam made adjustments to our parking bill which we greatly appreciated. I would go back to this Holiday Inn! July 8, 2014
Rated 5.0 out of 5.0 by Great location and hotel Wonderful experience for our first visit to DC, prime location along with friendly staff. The only negative is that the website and info books in rooms advertise cots which our group had relied would happen. However, with recent remodeling, cots do not fit in most of the rooms anymore due to firecode regulations. We were able to work with what we had, but these things should be updated immediately. July 8, 2014
Rated 2.0 out of 5.0 by Used & Dirty Bar of Soap & Dried Soap Drippings Left Behind on Shower Shelf I wanted to call down to the front desk to complain right when we first arrived at the hotel when we were inspecting the room, but my husband didn't want to start out our three day holiday weekend stay at this hotel off by us both getting all upset. He just cleaned up the used, dirty bar of hotel soap and dried soap drippings sitting on the shower shelf near the shower head himself and discarded it. We both thought that was just so gross! We still can't get it off our minds. I absolutely regret not calling down to complain and asking them to send housekeeping to clean it up instead of my husband. I don't think anyone came in to double check the room before we checked in. This could of easily been avoided, and we would of had a better feeling with our Holiday Inn Smithsonian hotel stay this past 4th of July weekend. As it stands now this upsetting incident is the only feeling and image we have of this hotel experience. This was our second stay here, and because of this used bar of soap left behind on the shower shelf it will be our last . July 8, 2014
Rated 5.0 out of 5.0 by Great stay Hotel clean and outstanding customer service. Rooms spacious and felt like being at home. Location was great as well as it was close too all monuments and museums. July 7, 2014
Rated 4.0 out of 5.0 by Convenient location near L'Enfant Plaza It was convenient to take the metro to the hotel from Reagan National Airport; I just walked around the corner to the hotel from the L'Enfant Plaza station. This hotel has a great location. I slept like a rock. Since I had to be up early, I was thankful that the a la carte snack bar was open at 6am, and I could pick up a few tasty breakfast items before heading out. July 7, 2014
Rated 4.0 out of 5.0 by Great upgrades and new style When originally booking this hotel, having stayed there four years ago was not excited about returning, BUT, to my delight and suprise, the hotel has been completly renovated and the rooms are wonderful, clean, up to date and the bathroom have major improvements-definitely recommend staying if visiting Washington and the Museums and Mall area. Really a GOOD experience this time aroundl, will book again in the future. July 7, 2014
Rated 5.0 out of 5.0 by Great Location! The Holiday Inn Capitol puts the Smithsonian within comfortable walking distance and offers excellent service and comfort. July 7, 2014
Rated 5.0 out of 5.0 by Muy buena ubicación Muy buena ubicación y poco ruido para descansar. La pieza estaba limpia y de buen nivel. July 5, 2014
Rated 4.0 out of 5.0 by Wonderful stay The location one block from the Air and Space museum was amazing. We enjoyed a very comfortably, updated room . Being so near the mall and having some food choices that met kids needs on sight and right down the block was an asset to the property. The roof top pool was great and included a view of the Capitol building. Overall the hotel was a great place to rest after busy days of sightseeing. The only negative was the train noise at night. July 4, 2014
Rated 4.0 out of 5.0 by Convenient location with clean comfortable hotel The location is so close to the National Mall it made it so convenient to get up and go without hassle of having to get mass transportation or taxi... Love that!! The restaurant buffet and the pool were not a good experience- --the food was dry and tasteless, cheap quality, messy buffet table with foods dropped into other food bowls (olives in the cottage cheese, lettuce in the salad dressings, etc.) --the pool was dangerously overcrowded, no room to get in so we were not able to use it during our stay, we had been looking forward to cooling off from the long day in the heat and walking the National Mall... --the in-room coffee maker coffee was awful, stale(?) and undrinkable. We had to buy coffee at Starbucks during our stay. The staff was friendly and professional other then the restaurant manager, Oscar. I asked for a full refund of the dining cost $93.00 but he gave excuses and would not give me my full refund, after waiting an hour and him bringing out the chef to speak with me, he still would not refund the total amount. He said "it will take seven days to process" I said I am ok with that. then he said "I can not give you the full amount I will give you only $50.00, take it or leave it". After waiting an hour or more I finally gave in and accepted. I am still unsettled with his treatment and unprofessional attitude. July 4, 2014
Rated 4.0 out of 5.0 by Best place to stay with kids. We have stayed here before and loved being able to walk everywhere we wanted. Also close to metro if needed. The only complaint I would have is not getting the connecting rooms I requested for our large family. We got rooms close together, but it wasn't what I wanted. We would definitely stay here again in the future. July 3, 2014
Rated 5.0 out of 5.0 by Great Family Vacation This hotel is a great value and so close to the museums and monuments of DC. The front desk and cleaning staff were very friendly and professional. I will recommend this to anyone planning a visit to DC. July 2, 2014
Rated 5.0 out of 5.0 by Bed and Location Perfect location for Smithsonian visit. Bed very nice. Highly recommended we'd stay there again. July 2, 2014
Rated 5.0 out of 5.0 by Great hotel! Close to everything! I had a great time here! Very clean, great location! July 2, 2014
Rated 5.0 out of 5.0 by Enjoyed our time in DC! We enjoyed our stay at the Holiday Inn Capitol! The hotel was very comfortable and welcoming. The check out was very easy and no trouble at all! The location was amazing! We were just one block from the Air and Space Museum and the mall area! The one thing that would have made our stay just that much better would have been some kind of free breakfast. For the price we paid for our room, that would have really added to our stay. July 1, 2014
Rated 5.0 out of 5.0 by You need to stay at this hotel!!! One block from the Air and Space Museum, one block from the Metro, very friendly people, close to other just can't beat this hotel for convenience in Washington DC. This was our first extended stay in the DC area and we could not be more pleased. If you are looking for something close to the National Mall, easy access to all that DC has to offer, even easy parking, then you need to stay here. If we ever go that way again, this will be our hotel of choice! July 1, 2014
Rated 5.0 out of 5.0 by Perfect Great location with walking distance to The Mall, Rooms very clean and modern. There is a great rooftop pool for relaxation. July 1, 2014
Rated 4.0 out of 5.0 by Walking distance to everything DC We arrived late and had no issues with checking in. I was happy to receive a map of DC and a list of restaurants to visit. We spent a grand total of 10 hours in the room. The room itself did not have a number plate by the door (process of elimination to find it) and the door latch did not work (the latch and lock weren't even in line with one another). The bathtub did not have a stopper. Because of the multiple maintenance issues, I assume we were just placed there because it was a late check-in and the hotel seemed busy. When I reported the issues to staff, they said it would be taken care of. Since we only stayed overnight I don't know if it happened or not. Besides the maintenance issues, the hotel was very nice and clean. We ordered room service for dinner and it was delicious. Service was prompt. There's a Starbucks in the hotel and a McDonalds within the same block. Everything we wanted to see was within a reasonable walking distance so we did not need to take a metro. We'd stay in the hotel if we go to DC again. July 1, 2014
Rated 5.0 out of 5.0 by Excellent hotel Hotel is close to attractions. Excellent restaurant and bar. Rooms and lobby updated and modern. Would definitely go back. July 1, 2014
Rated 3.0 out of 5.0 by Sleep quality I was in #267 and the noise at night from the trains and someone digging through the dumpster in the alley outside my room was reason for the poor in Sleep Quality. The patio area was dirty with smoker trash and leaves everyday. The front mat (the dirty green one with the gum) should be changed daily. Also , powerwash the front area and curb where arriving guest get the first impression. I am not a complainer,but you asked and these issues can be resolved with attention to detail.The trains....I dont know. June 30, 2014
Rated 5.0 out of 5.0 by Just Perfect !!! We took the two, teen-aged grand children for several days and totally enjoyed the stay at the Holiday Inn. The location is perfect, and the staff courteous and attentive. Our room was spotless and they provided the extra towels without asking. Our dining experience was lovely. The meal was very good and the service excellent. We wil certainly return with the rest of the grand children. June 30, 2014
Rated 5.0 out of 5.0 by Wonderful option away from the crowds For the second time, this hotel couldn't be better. A block away from Air & Space, the location was quiet, yet convenient with taxis available @ the door. All staff made the stay easy and more than comfortable. Plentiful breakfast buffet, super beds, clean and a great value. Recommended to all! June 30, 2014
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