Rated 5.0 out of 5.0 by PopaTom A Great Choice - Extremely Friendly Staff and Great Food.
We were heading for Buffalo, and we liked the Waterloo Outlet Shopping Mall, both which were convenient off the I-90 . As was the Holiday Inn Waterloo ( Seneca Falls ) where we reserved a room for the first night. Great choice. Upon arrival I was greeted at the desk by Bobby. She could not have been nicer. After going over the details of the room, and how to get to it, she suggested, if we were hungry, to try their Heritage Cafe. Later we did and found it to be another great choice. After a comfortable, restfull sleep, since the heater was very quiet, we tried the Heritage Cafe for breakfast. Another great choice. The thing that impressed me most on the way to and from the restaurant was the friendliness of the staff preparing the rooms for the next lucky guests. They all either said good morning, have a good day, etc. Most other hotel staff just remain silent and go about their jobs. We enjoyed our stay at Waterloo (Seneca Falls ) so much that we made a reservation for our return trip. Another great choice.
March 22, 2013
Rated 5.0 out of 5.0
by HerIndoors Like a private club
This is a very pleasant Holiday Inn and the staff are professional, friendly and helpful. The Front Office Manager went out of his way to assist with reservations. Much appreciated. We had a "feature" king bed room on the ground floor overlooking a large courtyard that features a tennis court and swimming pool. It must be gorgeous in summer. Bed and linens were very comfortable. Decor was well-conceived and very "club-like". Chairs with Ottoman's really comfy. Would recommend the "feature" room for the added space. This is a very clean and well-maintained property. The flat-screen TV is high definition and the cable package includes premium channels like HBO. There are nice little touches all over this place, including great coffee and tea in the lobby. Recommended as a great place to stay when touring the northern New York wine region, with the added bonus of the National Women's Museum in Seneca Falls. Loved that the property is pet-friendly for a modest fee and there is plenty of space for dog walking just past the very large parking lot. One of the nicest Holiday Inns I've stayed in. (Side note - if you are booking on-line the Best Available price is the same with or without breakfast, so go for the breakfast!)
March 10, 2013
Rated 4.0 out of 5.0 by FLBOY2013 Snowy Morning Surprise
I have stayed at this hotel for many years when traveling to Seneca Falls for business. Last week, I woke up to 3 or 4 inches of snow on my car. What a great surprise when I got to my car and found that someone on the hotel maintenance staff had already cleaned the snow off my rental car. Thanks for getting my day off to a great start!
March 5, 2013
Rated 5.0 out of 5.0 by UseeM REtreat
WE keep coming back every year. The only thing that is a draw back is that there is no indoor swimming pool.
February 1, 2013
Rated 3.0 out of 5.0 by Parsons64 Very nice
A little older than other hotels in this chain but very well kept. Plenty of parking for my 18 wheeler and having a bar and restaurant was very nice. I especially enjoyed the fitness room which included a very nice hot tub room and a sauna.
January 26, 2013
Rated 1.0 out of 5.0 by Bobcat12345 Why harass your guests
You are ain a state that allows smoking in hotels. You have no smoking rooms. I have been offered a job in that area again for the summer and have turned it down if I have to stay at your hotel again.
Melissa the maid was the best thing in your hotel.
You messed endlessly with my credit card and those of the others I was working with there. If I signed and used my card at the diner or lounge why was it then posted as charges to the room. I will never know if you ripped me off or not. Management at that property needs to be looked at. Wether they are thieves or merely incompetent they reflect badly on Holiday Inn
January 10, 2013
Rated 3.0 out of 5.0 by harleysue101 Great New Year's Eve Party
We decided to enjoy the New Year's Eve package - the price was great for what was offered! We enjoyed the New Year's Eve hors d'oeuvre, dinner, open bar, band, dancing, room, bed were all terrific!!!!! However, the breakfast the next day is where it all falls apart - we felt like we were part of the show Restaurant Stakeout - the waitress was rude, the wait staff was throwing stuff back and forth within sight of the patrons, there were heated discussions taking place between employees within our earshot at the breakfast buffet, the hostess and waitress' were clearly not getting along with the snide comments being made as they walked past us. My fiancée is a manager of 28 years; this behavior would have his staff fired! We were appalled and discussed by the treatment we received and witnessed. Thank you for an enjoyable New Year's Eve but shame on you for a horrendous experience in your Heritage Room Restaurant!
January 3, 2013
Rated 5.0 out of 5.0 by Shay427 Amazing hotel
I travel often for work and by far this has been one of the best stays yet. This hotel is extremely clean and comfortable. The staff went above and beyond and were very friendly. When I checked in they made it feel like I was their #1 priority and guest.
December 16, 2012
Rated 4.0 out of 5.0 by Jodi368 Quiet property and nice rooms
Not being able to find something around the lake, we booked this property. It was very nice, had a bar and restaurant, nice clean big rooms and friendly staff. We only had 1 meal in the restaurant (breakfast) and I choose the buffet which looked great. My meal was cold but tasted very good. i think I got in line between refills. this is the reason for the lower rating on food & beverage. by the way, the bar was great! Would definitely stay here again.
November 25, 2012
Rated 4.0 out of 5.0 by Carol75 Convenient location
We stayed at this facility in order to attend a wedding. The hotel was conveniently located in the beautiful Finger Lake Region. The room was clean, but the bathroom with lukewarm showers was not as nice. I would also recommend a free continental breakfast as is customary in many other establishments. Overall, this stay in a Holiday Inn was not as nice as our previous ones in other locations.
November 24, 2012
Rated 3.0 out of 5.0 by Rose2 Nice rooms
Location not exactly salubrious but close to freeway for an overnight stop. Outlet shops nearby. Walmart over the parking lot.
Rooms spacious, clean and comfortable. Service in restaurant not so slick but perhaps we hit a bad night. Appreciated coffee available in lobby.
November 5, 2012
Rated 5.0 out of 5.0 by raq01 lovely staff
I was trapped here M-F, for three weeks because of my job. The staff is lovely and extremely helpful. All three of the rooms that I had were clean, and comfortable. The only thing that I was not happy with, was the wait staff in the Heritage Cafe. I found them to be loud and unaccommidating.
I would recommend this hotel for your stay in the fingerlakes!
November 5, 2012
Rated 5.0 out of 5.0 by collegedad15 Trip to visit daughter at Wells College
This was my families third time staying at this location and is very close to our daughters college. We consider this location our home base until she graduates from school. The front desk staff are friendly and very helpful. The rooms are clean, have anything needed and in working order. I have told other parents during our visit and recommend staying at this hotel
November 3, 2012
Rated 4.0 out of 5.0 by Me102112 Nice clean room and friendly staff but a little noisy...
Nice clean room and friendly staff.
Very convienent to Premium Outlets!
I will say however that they need exhaust fans in the bathroom!!!!
Also I felt the restaurant was just OK. We had to wait until our meal was over and had to ASK for the wine we ordered. The check came without being asked about dessert.
Breakfast was so-so.
VERY noisy in the hall outside our room until around 11:30.
October 26, 2012
Rated 5.0 out of 5.0 by Lormar Very Nice Hotel
Walked in without a reservation. Used a coupon and was greeted warmly as a Priority Club member. Offered free snacks and a buy one get one free cocktail in the bar. Did not use the attached restaurant. Wish there was a free continental breakfast.. Room was clean as was the bathroom. Bed and linens were perfect ! And the window opened !!!
October 25, 2012
Rated 3.0 out of 5.0 by Sue22 comfortable room but very noisy
It was very crowded when we visited, so I guess that the noise could not be helped, but lots of loud people in the rooms on both side of us that continued well past midnight. also our keys did not work MANY times and one of the women at the front desk was not really very friendly or helpful. computer in the lobby also was not working. may try another hotel next visit.
October 21, 2012
Rated 5.0 out of 5.0 by Baerman Maintenance
Had an issue with the jacuzzi bathtub and called the front desk. Maintenance was at the door in about 2 minutes and got the problem resolved. Awesome response time. Excellent customer service. Looking forward to our next visit.
October 19, 2012
Rated 4.0 out of 5.0 by Ken37 Super friendly staff
I only have two negative things to say.
1. I was in a suite with a jacuzzi tub and it was dirty when i checked in.
2. The price of cocktails in the restaurant were very high for how much you got. And that is saying a lot from someone who lives in the DC area.
Otherwise everything was wonderful and of the staff members i interacted with they were all really friendly and helpful. Probably the best of any hotel i've ever stayed at.
October 19, 2012
Rated 5.0 out of 5.0 by DonPat Reliable
Stay here at least twice a year for past ten years. Reliable service and quality
October 15, 2012
Rated 5.0 out of 5.0 by vinnie great hotel
Had a great time at the holiday inn in waterloo. made the trip memorable. will be back
October 11, 2012
Rated 4.0 out of 5.0 by shopper Good stay
The hotel is very nice and clean and staff at the front desk were very friendly and helpful. This hotel is a bit of a drive to the Waterllo outlet but well worth it. The area is being built up with otehr stores and hotels. There is a Wal-mart right next door.
October 6, 2012