Rated 4.2 out of 5 by 120
Rated 3.0 out of 5.0 by dat1234 did not like hotel
to little bang for the buck. need a continental free breaskfast
July 1, 2014
Rated 5.0 out of 5.0 by LIJeff June 2014 Stay
The hotel is very clean. The rooms are very clean. I didn't care for the soap that they used. If that is my major complaint, it's not bad! The beds are very comfortable and the pillows perfect. Would like to know the pillow brand so I can buy them for home. The AC was a little noisy but then again it was very hot the days I stayed. The pool is refreshing but the pool towels are very small, so at least take 2 poolside. You are right next door to a Walmart, so if you need anything you can walk right over. If you are visiting the vineyards, at the front lobby there are many brochures, some with a FREE wine tasting coupon! The staff is very helpful if you have any questions or need directions. The front desk personnel are very polite and friendly.
July 1, 2014
Rated 5.0 out of 5.0 by Tucker92 Excellent room and friendly sraff
Thee room was super clean and the bed was very comfortable. Friendly staff. Easy access to the motel. I would definitely recommend this Holiday Inn to all friends planning on traveling to the area.
June 25, 2014
Rated 5.0 out of 5.0 by JDHW12345 Great Service
We worked with the staff to provide breakfast for the wedding guests staying at the hotel. It was simply wonderful. Food was great, and the wait staff accommodated our every need.
June 25, 2014
Rated 5.0 out of 5.0 by Tekrep Great night's sleep, good value
The staff is warm and inviting, they welcome you openly and treat you like a frequent guest.
June 16, 2014
Rated 3.0 out of 5.0 by 0721 Ok hotel
Hotel is ok. Room is standard. Comfortable bed. Decent size fridge in the room. Guest room bathrooms need updating. Hotel is not in a great location, next to a landfill.
June 10, 2014
Rated 5.0 out of 5.0 by Becci1216 Comfortable beds, very clean!
This hotel was one of the best I have stayed at. They have extremely clean facilities, very helpful and friendly.
June 10, 2014
Rated 1.0 out of 5.0 by visual This is the worst Holiday Inn
I wold never stay here again The best service I had was at the Auburn Holiday Inn this hotel Seneca is the worst
June 6, 2014
Rated 3.0 out of 5.0 by Disgusted number 2 Could not Even Get a Bagel before departure
I could not believe that this hotel did not have a complimentary continental breakfast. The response when asked was "This is a full service hotel, not an express"! Well, I will not stay at a full service Holiday again. The walls were paper thin and I woke up every time someone went for ice.
I would avoid this hotel!
June 4, 2014
Rated 3.0 out of 5.0 by Relax45 poor shower pressure and drainage
We stay for one night, everything seems ok except the shower drainage and shower, the pressure for the shower and the drainage was a frustration of the stay. the restaurant for breakfast was great, way better than the one we stayed at Elmira Holiday Inn. Speed service with happy servers.
June 1, 2014
Rated 4.0 out of 5.0 by freemansfarm Very Good to Excellent
A very, very good hotel.
Staff was super. We screwed up the TV, and yet a repairman was sent to fix it within minutes after we called. He did so readily and cheerfully, and adjusted our refrigerator as well.
Breakfasts were fine.
Rooms were clean and comfortable. Good bathroom, AC, beds and so on.
Very convenient location near Thruway and Route 5/20, and near fast foods, mall, drug store and so on.
One complaint is that an indoor, rather than an outdoor, pool might be preferable in a locale this far north!
May 14, 2014
Rated 3.0 out of 5.0 by Jasonp12 Outdated and noisy
Hotels needs some new heaters that do not sound like freight trains.
March 23, 2014
Rated 5.0 out of 5.0 by Former resident Above and beyond
Since moving away from the area Holiday Inn has become our go to place to stay on return visits. Our most recent stay proved the metal of the staff with blizzard conditions during our stay that meant many unexpected guests and less than normal staffing but they did a great job dealing. Special kudos to your maintenance gal who noticed (unbeknownst to us) that our car wouldn't start the next morning and before we could call AAA knocked on our door and offered to jump our car which she did. Service above and beyond!
March 18, 2014
Rated 4.0 out of 5.0 by finger lakes fans will be back
we have stayed here a couple of times and have enjoyed it. Comfortable, clean, convenient location
March 7, 2014
Rated 5.0 out of 5.0 by Psonk Good Hotel; Staff was Terrific!!
Stayed overnight on Saturday, February 22nd for an on-premise event. Hotel and room were clean and well kept. Bed was very comfortable although the room was a little dated (still very clean) and the flat-screen TV was a little small (none of which really effected the quality of our stay). Nice modern fitness facility (with adjacent locker room and shower) with an indoor hot tub and sauna (which were also clean and well maintained). Didn't eat there so I can't comment on the food. Hotel is right next to a Super-(the store from Arkansas) and near lots of fast food places, which was very convenient. The staff was extraordinarily pleasant, professional and accommodating. I'm an early riser and the coffee dispenser in the lobby (complimentary and actually pretty good) was out of coffee. I informed the front desk guy, who promptly called housekeeping to have it refilled. I thanked him, grabbed a complimentary paper and sat down in the lobby to wait (again, it was early and I wasn't in any great hurry). Without being asked, the front desk guy came out from behind the counter, asked for my empty cup (which I had grabbed from the coffee dispenser area) and went back into what I presume was the hotel kitchen or staff room and rustled me up a fresh cup so I wouldn't have to wait. A small gesture I know but those are the ones we tend to remember; lots of hotel staff members wouldn't have bothered and, in point of fact, I wouldn't have known any better if he just let me wait. Very well done, Sir! The staff and bartenders at the event were also all very professional, pleasant and gracious. Kudos to all! Would definitely stay there again!
February 26, 2014
Rated 4.0 out of 5.0 by UseeM Food
The service was great as always. The food was not good very disappointed. The ball room we used the room was very cold. The room I slept in was very dry
February 5, 2014
Rated 5.0 out of 5.0 by Repeat Customer1 As comfortable as I could be.
Everyone here goes out of their way to make your stay as comfortable as possible. I definitely recommend this Holiday Inn to everyone. I enjoyed it so much, I plan to return.
January 18, 2014
Rated 5.0 out of 5.0 by grandslam48 Great service and a wonderful banquet room
Had a great time at a banquet, and a nice clean room.
January 16, 2014
Rated 5.0 out of 5.0 by Senior travelers Second visit - not dissappointed
We had stayed at this hotel in June and wanted to return to the area in December; so Holiday Inn was our first choice. We remembered how much we enjoyed our meals at their Heritage Inn restaurant in the hotel and again enjoyed an excellent breakfast each morning.
We had come to town for the celebration of "It's a Wonderful Life" and had an amazing time in town.
There was quite a bit of snowy weather that week, but the parking lot was always kept clear.
So, we look forward to returning to the area in 2014 and Holiday Inn will be our only choice!
January 6, 2014
Rated 5.0 out of 5.0 NEW YEARS EVE PARTY
WE HAD AN EXCELLENT TIME AND IT WAS OUR FIRST EXPERIENCE DOING SOMETHING LIKE THIS. WE WOULD DEFINITELY DO IT AGAIN!!!!!
January 4, 2014
Rated 4.0 out of 5.0 by Traveler2006 Quiet and comfortable
Very restful and close to local stores. Staff very helpful
December 4, 2013
Rated 5.0 out of 5.0 by levacmaccuaig great week end
Just came back from our yearly visit to the Waterloo Outlets for the Black Friday sales. The Holiday Inn has been our go to place for the past 5 years. We found this year was great the restaurant was open the food was good We even enjoyed a few cocktails before dinner in the lounge. All in all a great time.
December 3, 2013
Rated 3.0 out of 5.0 by canada121 heating unit so loud, I could not sleep
This was the second stay this year at the Seneca Falls Holiday Inn, while the first stay was good. I was very dis-appointed with this stay ... The heating system was so loud it was impossible to sleep. Not sure if we will be returning
December 2, 2013
Rated 5.0 out of 5.0 by Lucy101 location close to Premuim outlet mall
This hotel is in an excellent location and very closet o the Premium Outlet Mall in Waterloo. The beds were comfortable and the room was clean.
December 2, 2013
Rated 5.0 out of 5.0 by Dbderuchia Nice room good value
The room was clean and the toiletries were nice. We liked the ice water and coffee in the lobby and the overall appearance of the hotel
November 20, 2013
Rated 4.0 out of 5.0 by CathyLNY Great weekend!
Wonderful staff. Clean, comfortable room. Nice to have a lounge/restaurant on site. Very close to Waterloo outlets and wine tasting.
November 18, 2013
Rated 5.0 out of 5.0 by ERCLLC Clean, Quiet and Friendly
My stay was very pleasurable. The Staff was friendly and professional. Room was clean and I think the quietest room I've ever stayed in.
November 11, 2013
Rated 3.0 out of 5.0 by Howard57 Great Staff!
Flawless service. Very friendly.
Need to update their in room HVAC though.
November 6, 2013
Rated 4.0 out of 5.0 by louieker Don't eat there unless you have LOTS of time
We went into the bar and ordered food....just wings and sandwiches, and it took well over an hour. Quality was fair. The next morning we went into the dining room for breakfast and the buffet was pretty good. They had a cook who made omelets to order which were very good.
November 6, 2013
Rated 4.0 out of 5.0 by AdamLabo Very Comfortable Room
The room I was given was perfect. My wife and I enjoyed the stay. I wish the restaurant served lunch and also had more items on the menu for dinner.
November 6, 2013