Rated 4.2 out of 5 by 91
Rated 4.0 out of 5.0 by AdamLabo Very Comfortable Room
The room I was given was perfect. My wife and I enjoyed the stay. I wish the restaurant served lunch and also had more items on the menu for dinner.
November 6, 2013
Rated 4.0 out of 5.0 by dmav clean comfortable room
nice room good value. Fridge and micro nice addition.
October 29, 2013
Rated 2.0 out of 5.0 by Peerr73 No wifi, tv disconnected,lamp sockets needed repair
We booked on the advertisement of wifi, tv, restaurant, and the image of a super clean place.
As a handicapped person, I assumed the wifi would reassure me if I had problems, or needed to communicate via Internet to my children, I would be able to on a 24 hour a day basis.
Not so. As well the cable was unattached to the tv, the power outlet by the chair kept falling out, and despite having to go to the lobby several times to get the hotel to connect me to the wifi, it did not happen.
The cafe was limited in meal selection and we had to leave the room for half of the meals.
Your price did not merit my expense for the average services.
We will not return to the Holiday Inn Waterloo.
I should have asked for a rebate of one of the two days we stated.
October 25, 2013
Rated 5.0 out of 5.0 by DonnaMG wonderful place to stay on our anniverary
Nice staff, food good, clean and comfortable, affordable, thanks
October 23, 2013
Rated 3.0 out of 5.0 by footballwife NFA All Star Game Banquet
My husband was chosen to play in the NFA All Star Game and the banquet was held at the Holiday Inn so it was a natural choice to stay there (plus, for other previous reasons, I actually prefer the Holiday Inn and Holiday Inn Express chains).
while everything about the hotel itself was good, and the front desk staff were exceptional, the banquet staff was not!
I am not privy to the information about what was ordered for the dinner or how many people they said were coming but this is what happened:
there were not enough tables and chairs set up. even after that was determined, it took the staff a very long time to do so and they were quite rude about it.
the food was sub par. as a guest to the banquet, i had to pay an extra $20 in addition to the $100 my husband had to pay (which included his uniform, etc). What every one got for food was a small salad, 4 dinner rolls per table of 8-10, a glass of water, ziti (no sauce!) and 2-3 pieces of bone-in chicken, some of which was still not cooked all the way! again, the staff was quite rude when we were served. also, there wasn't enough food cooked because by time some people were finishing their food, a couple tables were just being served, and it wasn't the same dinner the rest of us had!
the banquet portion is my only complaint. even if the banquet organizers themselves messed up, the staff should have been able to handle it quickly, efficiently and courteously!!
October 23, 2013
Rated 4.0 out of 5.0 by Thomas83 Very nice hotel with convient ammentities
We were assigned a suite - The room was very nice but obviously not used much. Our 2nd floor suite had dust everywhere. Clearly the room had not been used or cleaned in some time. The Flat screen TV in the main room took a long time for the picture to come on with sound being almost instant. The TV in the bed room performed as expected. The hotel staff arrived very quickly and could not believe the room condition. They also had to wait some time to get a picture on the TV.
There were also 4 or 5 bugs of some kind in the tub that we killed and disposed of. We were move to a first floor suite that was exactly what I would expect from a Holiday Inn Hotel. We enjoyed our overnight stay in the second room very much.
Given that we are Platinum Club members and were using points for our stay we were somewhat disappointed with the overall experience. We remain Holiday Inn travelers and chalk this up to one bad experience.
October 23, 2013
Rated 4.0 out of 5.0 by EvaDave Nice Stay
Very accommodating from the time we arrived. Clean , comfortable and friendly staff. We will be back next year.
October 22, 2013
Rated 3.0 out of 5.0 by aec22 Nice Accommodation
I have been staying at the hotel for the past 6 weeks on a regular basis and have enjoyed my stay. I do believe that hte property could be cleaner and the rooms need a bit more attention as to maintainence.
October 22, 2013
Rated 4.0 out of 5.0 by Birdeau A pleasant stay for a large group
I was a program committee chair for a weekend long event held at this hotel. I only ate in the restaurant once and the food was very good. However, the food prepared for our event was fair at best. A number of our members were kosher, muslim or vegetarians and the vegetarian options were awful. When it was discovered that meat was put in the scrambled eggs at breakfast and the vegetarians could therefore not get any protein, the kitchen brought out plain eggs but it took a very long time. Apart from food issues, we thoroughly enjoyed the hotel. Minor disappointments were early closure of the spa area on Saturday night, and inability to get bar food after 10. The entire staff was extremely attentive and accommodating. We really appreciated their support with AV equipment and technological glitches. The hotel was a great place to have a big event. We would do it again if returning to the area.
October 21, 2013
Rated 4.0 out of 5.0 by Ralph928 Business/Vaca visit
The only problem I had this time and almost every time is my priority points never show up on my account. After contacting the powers to be, it's corrected first time.
October 18, 2013
Rated 5.0 out of 5.0 by PatAnn Great place for small group conference
The meeting rooms were more than adequate and well located for the events we had. Change of events was done flawlessly with no impingement on the activities we were conducting.
Service provided was gracious and friendly. Staff of all departments were wonderfully amenable and pleasant.
October 16, 2013
Rated 5.0 out of 5.0 by PhilJ Relax
Hotel was clean, comfortable and quiet. It's one of the first hotels that I've truly relaxed in.
Dinner was great, with the prime rib cooked perfectly. We had the standard hotel buffet breakfast with no complaints
October 13, 2013
Rated 5.0 out of 5.0 by Pabassvp Excellent Hotel*****
We love to stay at this Hotel. Truly one of my favorites.
October 8, 2013
Rated 4.0 out of 5.0 by Bill1942 Good location and value
Used hotel coupon for a great value open published rates. Hotel is a little dated. Room was musty, couldn't leave window open because screen was missing. Staff were friendly and helpful. Very noisy AC compressor . Couldn't leave in cool mode.
October 7, 2013
Rated 4.0 out of 5.0 by Greybeard8118 Great Service
The staff was courteous, the room was clean and comfortable and the location was convenient.
October 4, 2013
Rated 5.0 out of 5.0 by labs4us Very Clean, comfortable and especially dog friendly
I traveled to this motel for the purpose of staying there while attending and participating in a Dog Show at Sampsun State Park in Romulus. This motel was very pet friendly, lots of grass and very easy to find. Staff were wonderful. Motel very clean.
I love staying at Holiday Inns. They make you feel at home. Also enjoy the little snack I received upon checking in.
October 4, 2013
Rated 5.0 out of 5.0 by Jorin fabulous staff
I could not ask for a more responsive staff who truly cared about their guests.
I would definitely recommend this hotel.
October 2, 2013
Rated 5.0 out of 5.0 by mjm1954 nice hotel
in town for a dog show and it was a great location. Clean and staff was very nice.
October 2, 2013
Rated 3.0 out of 5.0 by pupmom10 keys did not work, restaurant staff re-used cups
Unfortunately the electronic keys failed us while we were outside in the rain.
We observed the 'bus person' in the restaurant check to see if some cups and glasses appeared to have been used as he cleared the table from a large group, and then left them in the new table set-up.
September 15, 2013
Rated 4.0 out of 5.0 Close to Chiropractic College and clean.
Stayed here twice since my son is going to NY Chiro. Staff is very nice, bed was comfortable and breakfast was good. Was right next to the Walmart so we could get supplies for our son.
September 11, 2013
Rated 4.0 out of 5.0 by KathyJ03 Nice property, courteous staff
I attended a wedding over Labor Day weekend at Wagner's Winery. The shuttle service to and from the wedding made it very convenient. Our room was clean and comfortable. We enjoyed the breakfast buffet the morning after the wedding. Food was good and staff was friendly and courteous.
September 5, 2013
Rated 4.0 out of 5.0 by sh0pper LittleToSay
Hotel was pleasant enough, restaurant was quite good.
September 4, 2013
Rated 5.0 out of 5.0 by abutler Bar and Dining the best
I would definitely return, the service from the staff especially Anthony in the dining room and girls at the front desk were exceptional. I have been a Marriott fan for the past few years, that has changed thanks to the staff...............
September 3, 2013
Rated 5.0 out of 5.0 by Payne43 Staff is very freindly and proffesional
Have stayed there several times and have had several people I recommended it to stay there and they loved it also. Depending on the rate you can get this I would rate this as exceptional value and quality for the money.
September 2, 2013
Rated 3.0 out of 5.0 by Cherbear2 Wine Tour
One of the problems with this hotel is that nothing is really close to it. Restaurants are scarce and when we did finally find some they were very limited. My understanding was that breakfast was included in the reservation that I made but when we got to the hotel I was told that my rate did not include breakfast. Fortunately the clerk offered us the free breakfast which was great with the exception of the fake eggs on the buffet. If I had known that the eggs were fake I would have ordered off the menu which was an option.
September 2, 2013
Rated 2.0 out of 5.0 by Maxxxxxxxxxxxxxx Serious Update Due
Although public areas were clean, the room smelled musty and had major spots on the carpet. Overall, this property is showing its age. The staff was excellent and the food was above average for a Holiday Inn. Finally, after taking this survey, it was continually rejected for petty reasons.
September 1, 2013
Rated 4.0 out of 5.0 by severt Great Resteraunt
The food was well prepared and fresh. Especially appreciated the free tasting provided of local wines and cheeses.
August 29, 2013
Rated 4.0 out of 5.0 by rmb2 comfortable - friendly staff
Enjoyed our stay. The staff was very friendly. The bartender (lady) was very helpful with local dining information.
August 25, 2013
Rated 5.0 out of 5.0 by GoCanada13 A Real Small Town Hospitality
This hotel was a great place to stay and offers a restful nights sleep after a long day of shopping at the Waterloo Outlet Mall, The food for a small hotel was exceptionally good - between the fish at dinner and the tasty buffet for breakfast. The staff were very friendly and the night manager was warm and welcoming when we checked in and out. The price was reasonable and I would stay at this location again.
August 24, 2013
Rated 5.0 out of 5.0 by MusicLover99 Great place to stay in the Finger Lakes with many comforts of home.
A pleasant stay in a Holiday Inn with so many comfortable amenities: a heated outdoor pool, tennis court, exercise room, hot tub, microwave and fridge, and a restaurant on site (special thanks to our server Cindy who gave us some great tips on the area wines and wineries). The room was huge and nicely decorated; felt like home away from home! Well situated to see and explore the Finger Lakes region.
August 24, 2013