Rated 4.2 out of 5 by 92
Rated 5.0 out of 5.0 by MusicLover99 Great place to stay in the Finger Lakes with many comforts of home.
A pleasant stay in a Holiday Inn with so many comfortable amenities: a heated outdoor pool, tennis court, exercise room, hot tub, microwave and fridge, and a restaurant on site (special thanks to our server Cindy who gave us some great tips on the area wines and wineries). The room was huge and nicely decorated; felt like home away from home! Well situated to see and explore the Finger Lakes region.
August 24, 2013
Rated 5.0 out of 5.0 by MLongtin Good times
We were just at this hotel over the weekend and we truly enjoyed ourselves. The personnel was very friendly including the cleaning staff. We ate at the hotels restaurant for our breakfast as well as one diner and the food was just amazing. I have a gluten intolerance and they were very accommodating. I wasn't sick once during my visit. I would recommend this hotel to all my friends and family.
August 23, 2013
Rated 4.0 out of 5.0 by skjl17 room is great
My stay at the Holiday Inn at Waterloo was very nice. the staff at the front desk was very niceand informative. Our room was very spacious( which i loved). it was neat and clean, the bathroom was good size, i liked the large counterspace in the bathroom. i thought the price of a room was a bit steep, but there are big rooms...and there is a pool, sauna, tennis courts,etc. if you have the time to enjoy them. we only stayed one night, so i didnt get to experience the whole hotel.
the only negative i have is that the walls dont block much noise. you hear everything going on in the hallways outside your room...especially in the morning when everyone is leaving to go places.
August 21, 2013
Rated 5.0 out of 5.0 by debm108 Great Service and a Perfect Location
My family decided to hold a small reunion in Waterloo and we ended up staying at the Holiday Inn Express. The staff went out of their way to make us feel welcome, including putting our name on the electronic welcome board, which was a pleasant surprise. Melissa was the housekeeper assigned to our room during our stay and she bent over backwards to make sure we were well taken care of. She is a definite asset to the hotel.
Being an avid exercise enthusiast, I would recommend that the fitness equipment be updated and if possible, find a way to add more equipment to the room
August 19, 2013
Rated 3.0 out of 5.0 by Ted11958 Typical
Overall experience was a typical Holiday Inn Express, consistent amenities, clean rooms, etc. Compared to other locations, the room rate was higher than anticipated.
August 19, 2013
Rated 4.0 out of 5.0 by Mike165 would recommend this hotel
We enjoyed our 2 day stay and will visit again. The room was clean and the staff were all friendly. The restaurant meals were all very good. We enjoyed the pool, hot tub and tennis court.
August 19, 2013
Rated 5.0 out of 5.0 by daisy924 great hotel
Clean room with great staff. Nice pool and tennis court too.
Great location for visiting Montezuma Refuge.
August 11, 2013
Rated 3.0 out of 5.0 by Lovely247 Very uncomfortable bed
The air conditioner in our room clicked all night. The bed was very uncomfortable. The mattress cover kept bunching up feeling lumpy. We stayed for two night. Housekeeping never made the beds! We did not need the sheets to be changed, but I have NEVER stayed at a hotel that did not re-make the beds each day for a fresh new look when re-entering the room. Also, the pool was very dirty with dead bugs floating everywhere. The front desk informed us that there are towels at the pool....the towels are the size of a hand towel which meant each person had to use 4 of them to dry off!
August 11, 2013
Rated 5.0 out of 5.0 by Debbie2222 Their Helpful and kindness was above and beyond.
We had an amazing wedding and reception at the Holiday Inn, The staff could not have been more help and if I needed something done it was done.
The only Major issue I had was the table linin was very wrinkled , and I spent a few hours steaming them, Time I really didn't have to waste making sure our tables were pressed before I had to leave for rehearsal . I did talk to one of the managers and he was going to figure out what they need to do , to try and get them in without all the wrinkles. and that was my only major problem for me . Everything else was great. Would not hesitate to have another function there. But I will still want pressed linin :)
August 2, 2013
Rated 5.0 out of 5.0 by Dizzzzz Cordial helpful staff
Every staff member we met asked if there was anything they could do for us from the front desk, housekeeping, banquet staff, and restaurant staff. If we did need something they followed through quickly with a smile and all of our needs were met. The banquet food was delicious and the Sunday buffet was excellent.
August 1, 2013
Rated 4.0 out of 5.0 by KP631 Very dog friendly and people friendly!
Thank you for creating such a kind atmosphere. All staff we passed in the halls were warm, friendly. The room was clean (always important). No complaints!
July 27, 2013
Rated 5.0 out of 5.0 by MomOfAnya Excellence at its best
Had a fantastic time! We were attending an army ball and stayed the night. It was very clean and the service was superb! I will be staying there again
July 26, 2013
Rated 1.0 out of 5.0 by Ladylions Holiday INN Seneca Falls
Our room wasn't clean. hair on bathroom floor, hair in tub, food on floor. dirty sheets. Had to have staff clean twice and there was still food on floor. We travel and stay in hotels for travel softball all the time and by far was the worst hotel we have ever stayed in.
July 20, 2013
Rated 1.0 out of 5.0 by vaccation2013 If there is more than two Do Not Stay
So three other friends and I went on a three week cross country road trip from NM to MA and back. Of all of the hotels we stayed at this one stands out as the worst. Four women pay for a hotel room, but they only gave us two breakfast coupons. When asked why ? The answer was that is our policy.
It was not until we filled out a feedback form, ate breakfast and had checked out that the manager approached us and offered the other two breakfast tokens. We declined because we already ate.
The other problem with the hotel is, be prepared for the long walk to your room from the front desk.
Honestly I wanted to cancel my IHG reward club membership, because of the policy.
July 16, 2013
Rated 4.0 out of 5.0 by Cousinjc .......and spa
The staff was quite nice. The rooms were good size and clean. The pool and fitness area were good size and well put together. The food quality was a bit mediocre.
July 13, 2013
Rated 5.0 out of 5.0 by Frankfortcustomer Great location and terrific staff !!!
Staff is awesome here. A very friendly welcome. Would give 6 out of 5 stars to the staff - if there was an option. Everything is great - only negative point would be the lack of "free breakfast" like most of the other holiday inns. I guess because of the presence of the onsite restaurant and lounge, which is an advantage in some ways, if someone wants to have a few drinks in a nice bar and stay on the property.
July 12, 2013
Rated 5.0 out of 5.0 by Ed2419 Wonderful stay
We stay here at least once a year when visiting relatives. A wonderful place, terrific staff (Rachel and Alex in particular), older hotel but very well maintained, great pool.
Lounge and restaurant are quite good for Holiday Inn---ample parking, well maintained grounds. I think I have covered everything.
July 9, 2013
Rated 5.0 out of 5.0 by TorontoGuy Great place to stay
Very clean room and friendly staff. We even received free breakfast when we checked in! We enjoyed our stay a lot.
July 8, 2013
Rated 5.0 out of 5.0 by HerIndoors Another great stay at the Holiday Inn Waterloo
We stayed in a spacious king-feature room over Father's Day weekend and enjoyed the property enormously. The rooms have a "clubby" and friendly feel which is quietly sophisitcated. Terrific High Definition TV and comprehensive channel package, which is much appreciated by the sports fan in the family. We also loved it that we could bring our well-travelled dog with us. There is lots of space for dog walking around the Inn and I was delighted to hear the song birds in the morning. The bed was so comfy I had trouble getting sports fan to wake up. Great location with many wineries nearby and the drive between the two lakes (including ice cream at Watkins Glenn) makes a great day-outing. A sauna and rest in the jacuzzi spa rounded things out nicely. We'll be back to check out the autumn colors. Thanks for another holiday at your Holiday Inn!
June 21, 2013
Rated 5.0 out of 5.0 by Deeron Great personel
We had a lovely three day stay. Everyone on the staff were pleasant and efficient. I would definitely stay there again and would highly recommend this establishment to others.
June 20, 2013
Rated 5.0 out of 5.0 by Explorerhiker Great dog friendly site.
We were welcomed and given a first floor room near an outside door, which was perfect with a dog. The staff were all friendly and helpful. The room was very clean and comfortable. The restaurant was fine, and we especially liked the spinach salad.
The keys re a bit tricky to use, but with staff helpful hints, worked well. We will stay again when we are in the area.
June 8, 2013
Rated 5.0 out of 5.0 by sarge55 best facility on the east coast!
What a wonderful place! The staff, especially the desk clerk, were absolutely fantastic! Beautiful place, great stay. Nicely appointed. Best experience at a hotel ever. Thanks!
June 6, 2013
Rated 5.0 out of 5.0 by hirc great rooms clean and the bed was great
we had a great stay and would stay there again
pool was not clean and breakfast food needs to be hotter
front desk people/staff were outstanding
June 4, 2013
Rated 2.0 out of 5.0 by lafriend32 First time I was ever disappointed
Staying with Holiday Inn is always a pleasure, which is why it's my hotel chain of choice. I've stayed at this particular one before, with adequate service. My room this particular time was not satisfactory. You would clearly hear the television next door (which was on all night#.... as well, as the sink was super slow draining #they did attempt to address it, but to no avail#, and the shower dripped and couldn't be shut off. #costing you money, and additional "noise" to the environment). I had originally scheduled a 2 night stay, but after night one, decided to leave early the next morning. When I told the staff why I was checking out early, they appeared aloof. Super Disappointed!
June 4, 2013
Rated 5.0 out of 5.0 by t2753 Friendly, courteous, and knowledgeable staff
We were very happy with our stay. All the hotel staff greeted us with a smile and cheerful hello. No exceptions! First time in a long time I have experienced this in any hotel! Only one issue came up and that was when we went to use our Free breakfast coupons. We were originally told that there was no limit to what we were able to order from the menu. unfortunately after we had placed our order, we were told that we had exceeded the established limit by $5.oo for our order. We stated that we were told there was no limit and we even showed that there was no printed limit on our coupon. We didn't want to make a scene so we removed an item from our order. Afterwards, we confirmed with the front desk that there was no limit to our order. Unfortunately, that didn't help us with our meal. The front desk manager said that he needs to contact the Kitchen . Hopefully others don't get put into this embarrassing position.
June 2, 2013
Rated 5.0 out of 5.0 by GuestatWedding great hotel
Spent a weekend here for a wedding. The staff was great & the food good. My only complaints (1) my room was very dark even with the lights on & (2) they kicked us out of the bar very early on Thursday night.
May 11, 2013
Rated 5.0 out of 5.0 by Marc013 Great acomodation and quiet
We had a great stay and the accomodation was very nice and quiet.
April 22, 2013
Rated 3.0 out of 5.0 by psych Good value
Hotel was clean. However, priority experience was not like other Holiday Inns. (For example, no paper in the morning.) Staff was great and very helpful. Hot tub was not working all week.
April 17, 2013
Rated 5.0 out of 5.0 by snowanjl322 stay at the inn
The staff and management have always been very accommodating. The bar has a great assortment and the bartenders and atmosphere is always pleasant. Rooms are comfortable and the breakfast buffet is just enough. Always a pleasure to stay there.
April 15, 2013
Rated 5.0 out of 5.0 by Laggs overall stay
We had an amazing stay at your Waterloo, Seneca Falls NY location! Our extended family met there and all were greatly pleased. Very clean, modern,quiet,secure and comfortable. Breakfast was outstanding and the bar area was very accomadating. Thank you for making our get together so memorable!
April 14, 2013