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Rated 4.2 out of 5 by 64 reviewers.
Rated 2.0 out of 5.0 by Poor service and not able to relax I had made my reservation and was not able to go and I had called the day before the reservation to the hotel direct line to switch it over to the following weekend and I spoke to Maria, who supposedly changed my reservation. Then, three days later I called the hotel again to make sure Maria had changed my reservation and Erik checked and said nothing was done but he'll take care of it. The day I was going to arrived I called that morning and Teffany said no one had switched my reservation but she'll take care of it, and when I arrived she had taken care of it, but I was upset because they charged my credit card the room 4 days before I arrived. Finally, the room next to me had kids and they were running down the hall and making a lot of noise and I was not able to relax.....Very poor service.... February 26, 2014
Rated 4.0 out of 5.0 by Always a go to hotel I travel to the greater Houston area every other week and this has fast become one of my prime go to locations. The hotel is new and clean, the rooms are large and the price is usually a great value. While it was a little tricky to find the first trip, the location does put shopping and dining options within a short walk or drive. Easy access off 45 and HWY3, all in all a great place to hang your hat for a night or two on business. February 25, 2014
Rated 5.0 out of 5.0 by Great Room, Excellent service, and fast internet I spent several weeks here for work and highly recommend it. I typically spend ~20 weeks per year on the road at IHG (mostly HI/HIX) properties, and this is definitely one of the best I've been to. The staff was very friendly, helpful, and (most importantly) business-like; the rooms were much nicer than is typical; and there is a well stocked bar. Of particular importance to me, the internet is fast enough for business use. There are lots of great places to eat within walking distance, or a short drive. The hotel restaurant also has good food if you don't feel like going out. This is definitely my go-to place in South Houston/Webster. Say hi to Thomas (the manager) if you run into him. February 17, 2014
Rated 3.0 out of 5.0 by not 'Texas' friendly staff The front desk staff is barely civil and apparently has no authority to make decisions on their own. Be sure and look at the rates you sign for when you check in. Mine varied each night (went up). When asked about it at check out I was told that the rate was based on 'occupancy' and I signed for it. This hick will be staying somewhere else in the future. February 17, 2014
Rated 5.0 out of 5.0 by Great service Excelent experience! Great job Staff! Specially The General Manager Mrs. Tiffany excelent job, could not be better! Thank You! Great Job. February 5, 2014
Rated 5.0 out of 5.0 by Nice and clean place to stay My room was clean and stocked with everything you expect. Great place to stay and very reasonable rates. January 29, 2014
Rated 2.0 out of 5.0 by Poor customer service Walked in and two employees were at the front desk. Walked to the closest one and said "Hello" looked down at my wallet to get my DL and Credit card out, look up and she is walking away. Never said a word. The guy at the other side just looks at me, so I walk over to him. I hand him my DL and credit card and ask if I am checking in. Did not confirm how many days I am here just gives me my key card and hands me a bag with water, M&M'S, and chex mix. Did not say it was for Being a IHG member, just hands it over and says thanks. So go up to my room and the key card does not work. Go back down, told him what was going on. He said nothing just re-did the card and handed it over. Get up stairs room is great, just like all other Holiday inn's I have stayed. Look in the sleeve where they put the key and usually there is a free breakfast voucher for being a Platinum Member. Called down to confirm and they do not do that here. Ok, that is fine. But the other Holiday inn's I usually stay at, do this. So oh well. No biggie, but will keep me from staying at this location again. Last but not least. I tried checking out a day early due to weather coming into town, and did not want to get stuck there. I never book in full or advance, but this time did. I know this is my fault(and will not do it again). But when I asked for any assistance due to the circumstance, she just said sorry you paid in full. Oh well my fault I know. But she did'nt even seemed concerned. She could have at least acted like she was going to ask a manager or someone if they could help out. So again, yes my fault for booking in full. But thouht they may consider with what was going on. Out a night with no refund. So go upstairs pack up come back down 20 minutes later to check out. When I go to check out the women was very confused(same lady I just talked to face to face about trying to get help). Needless to say, no customer service and no extra perks at this location. Will not stay at this location again. January 27, 2014
Rated 4.0 out of 5.0 by Mostly satisfied with stay The hotel is well maintained. Our room was very clean and well maintained. The staff is courteous. They have an indoor pool and gym that were also well kept. The only disappointment with our stay was with the restaurant. The breakfast setup is a little less than desirable. There is a buffet where you can get waffles, toast, muffins, etc. but if you want eggs you must order through the waiter. The buffet wasn't well stocked and we couldn't seem to get out whole breakfast together warm at the same time. So we ate elsewhere. Other than that, it was a nice place to stay and we would stay there again. January 24, 2014
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