Rated 1.0 out of 5.0 by otc50 Did not honor reservation
I made 3 reservations for myself and two colleagues by speaking to a reservation agent, because the Priority club website was not able to handle the request.
These were for 4 nights for myself , 3 nights, and 2 nights
The first guest arrived earlier, and the first (my) reservation was mistakenly given to him.
When I arrived, I was told that my reservation for 4 nights would not be honored, that I would be given a larger room at a higher rate, and would need to extend my stay. I was assured that after the second night, my booked rate would be honored and I could remain in the larger room.
I felt that there might be a problem when my room key failed to work after the third and fourth day.
Upon departure I was presented a bill with rates much higher than my reservation, which I contested. I was told that the manager would call me on my cell phone to discuss the problem. I never received a call.
May 13, 2013
Rated 4.0 out of 5.0 by DHug Upgrade your Platinum Members!
Have griped about this before. This property has an unyeilding policy to not upgrade IHG's beloved Platinum members. I have been told on 3 sperate occasions that no upgrades are available only to log on upstairs to see those same suites ready to be booked. I can stay where ever I choose and come to Webster 6 times a year for 3 nights at a stretch and because of this property's policy have stayed at a host of Hilton properties this year that seem to value my dollar a little more and because of this issue. I like the property, love the bartender and the location is just fine, but if you travel like I do and stay loyal to a program, the program should be just as loyal and consistant or else variables change. Will be there Wednesday night - can't wait to see if I am offered an upgrade...
May 13, 2013
Rated 3.0 out of 5.0 by WillieDex Food Service lacking.........
I stayed at this Holiday Inn for the first time to attend the NRA Convention. Generally I am very happy with my experiences at Holiday Inn.....but I seem to have caught this one at a bad time. Room Service had run out of many of the items I wished to order. This was the first hotel I have ever stayed at (with Room Service) that had no bottles of beer to serve with my dinner - a disappointment after a long day. The bed was uncomfortable - too soft. I could say...."better luck next time"......but for me there will not be a next time.
May 10, 2013
Rated 3.0 out of 5.0 by tracyans not a good value
First off our tub drain was broke the whole week and they never fixed it the entire week. We had to "rig" it everyday. Next, the kids eat free is a joke. The breakfast buffet is 10.99 for adults and is nothing more than a continental breakfast ( toast, bagels, cereal, muffins ect) that's not drinks included then a tip and tax so for two adults what a RIP OFF!!!!! We were not that dumb. We went to Denny's down the street and got nice BIG hot breakfast for everyone for less than that price. Then the next day went to McDonalds the other way down the street and did the same for a lot less. If you stay at a Holiday Inn express you get it for free why do you have to pay for it here????? The Plus side I will say it was clean and very nice otherwise.
May 10, 2013
Rated 5.0 out of 5.0 by WeekdayWarrior WeekdayWarrior
I have been traveling to the area for more than a year. I have stayed at many other hotels, and hands down - this Holiday Inn is the best of all. I'm a regular, and will continue to be. Thanks for all the wonderful things you do to make a traveler feel like there truly is home away from home.
May 7, 2013
Rated 4.0 out of 5.0 by Texasbutler Overall Experience
Rooms and beds were excellent. Breakfast was good but personnel kept pushing buffet and that was a bit expensive for small eaters. Other than that no complaints.
May 3, 2013
Rated 5.0 out of 5.0 by RFJIM The Staff was great!
I really enjoyed my stay at this Holiday Inn. At the end of the day, its great to go downstairs at get great service from Elizabeth. Great person to have behind the bar.
On a different note, I would have liked to be able to to take my drink outside and enjoy the outdoors but there is place to sit other then the front bench. I assume because the pool is indoors. But other then that, i really enjoyed my stay and would do it again when in the area again.
May 2, 2013
Rated 5.0 out of 5.0 by 1Linda64 Great service and relaxing!
The personal were great! They would help with anything you needed!
The room was very clean and the beds were comfortable!
We enjoyed the indoor pool.
We just had a relaxing weekend!
April 7, 2013