Rated 5.0 out of 5.0 by misterivor New Rooms
Some of the refurbished rooms are now available. Nice decor, air conditioning, secondary double glazing and new showers that you can stand under. Overall a nice place to stay.
May 16, 2013
Rated 1.0 out of 5.0 by BusinessTraveller2 Sadly, a very disturbed nights sleep
I am a regular user of Holiday Inn and this has to be the worst nights sleep ever....
ok, a leak on the floor above me did not help but on top of the drip drip water torture (checking out my own bathroom at 4 in the morning) did I really have to be subjected to all the two-way radio chat as no doubt repairs were in hand at 5 in the morning...
Then trying to catch up an hour or so of sleep the building site next door kicked off at 7 in the morning. My next day at work was a long one.
Finally, despite reporting this to reception and their commitment to report to the Manager I have had no follow up - very disappointing and not what I have come to expect from this chain.
May 14, 2013
Rated 2.0 out of 5.0 by MikeKent Not Bad Could Be Better
I stayed at this hotel and had one of the old rooms, which has seen better days. I was not informed prior to staying that there was building work I found that out during checking and after getting woken up by the drilling / banging etc...
Hotel is in a great location and served its purpose for my trip, the staff were friendly and helpful.
I wouldn't rush to go back unless but I feel it will be much better once refurb has taking place.
Please note that if you get a room thats high up its very windy and you can hear the wind / rain and the windows are thin / shake but lower rooms are available if required.
Good for Business Trips / Events but not much around unless you get tube / train. Would not recommend at present, but will visit again once rooms done.
May 14, 2013
Rated 1.0 out of 5.0 by Wales Worst Hotel Ever stayed in
Do not stay in this hotel, awful staff, rude, service poor, rooms poor, constantly have to chase for everything.
Dirty pool and spa
May 14, 2013
Rated 2.0 out of 5.0 by Minnie77 Staff fantastic rooms not great
I cannot fault the staff they are very helpful and very polite and friendly. I know the hotel is under renovation but there is no let up from the drilling and banging from 8.00AM through to 18.00pm. The food is not great for the prices charged and there is not much variety when you are staying for a few days. The rooms are ok, the televisions are basic channels (no free view) so if you want a night in i would take a book to read !!. The hotel as been suffering from leaks lately and the corridors smell from the damp carpets. I stay there due to work commitments, but if i had to personally pay for the hotel i would not be staying there.
May 12, 2013
Rated 3.0 out of 5.0 by JDCN Disappointing stay
Stayed using reward nights but very disappointed: -
Missed room cleaning service
Alarm sounded within hotel due to work being undertaken from 6am for c.3 hours
Problem affecting hot water meaning room change
Requested newspaper not delivered 2 days
Promised complimentary chocolates not available - when queried they were replaced by biscuits past their sell by date
Hotel is in a decent location for easy access to central London with a limited number of bars/restaurants within easy walking distance.
May 11, 2013
Rated 5.0 out of 5.0 by Carole1705 Great Location
Hotel is right next to Wembley Stadium, was undergoing refurbishment during our stay, this work did not inconvenience us at all. Staff very welcolming and attentive. Would certainly return.
May 4, 2013
Rated 5.0 out of 5.0 by TCee Good location good comfortable room
The location is near to Wembley Park subway station, room were clean and beddings are as in any Holiday Inn hotel, comfortable and soft. Would recommend or both business and holiday. Nearby are a good selection of restaurants and a convenient store. We had a good massage at the massage room at the health club.
April 29, 2013