Rated 4.0 out of 5 by 249
Rated 2.0 out of 5.0 by travelerMark Greedy car parking charge
On my last review I should have titled it ''Greedy and hidden car parking charge'', not just hidden charge. I note that my status #Platinum Elite# did not show on my review about the car parking. Or indeed any reply from the manager. Perhaps the hotel would rather not highlight their bad points nor the fact that I write my reviews with some experience of staying at many IHG hotels.
I did make one mistake however in my last review, it was 'One Direction' #whoever they are# at the nearby stadium; not 'take that''. One last point - when I booked my 2 nights I was not alerted at that time that the second night car park charge fee would be £25.
June 23, 2014
Rated 4.0 out of 5.0 by pete38 Weltstadtflair
Die Lage des Hotels etwas abseits des quirligen Zentrums bietet Möglichkeiten zur Entspannung besonders für nicht Großstadt gewohnte Gäste.
Die Speisekarte könnte aus der Sicht eines normalen Mitteleuropäers etwas mehr Landestypisches enthalten, z. B. Lamm, Fisch, Beef...
Auch als Ausgangspunkt für Ausflüge in die Umgebung von London gut gelegen.
June 21, 2014
Rated 2.0 out of 5.0 by travelerMark Hidden charge for car park
I have stayed here many times and indeed have written good reviews in the past. But not anymore. First there was a big debate if I could park or not in the hotel car park at the front of the hotel. In the past I have always parked there. Having a slightly higher than average height car I did not wish to go in the car park below the hotel that has a very low ceiling and very small spaces etc. A dungeon might describe it better. They finally agreed that I could park in the outside one. Upon checkout I was rather shocked to be billed £10 (that I knew about) for the first night parking but £25 for my second night. Seems that an event was on (Take That band) that had nothing to do with why I was staying there. I note that this information is now shown clearly on the hotel website. It was not before.
On the night of the event I noted that the hotel outside car park was being used for none hotel guests to use whilst they went to watch the band (at a charge no doubt). I could then see why the hotel did not wish me to park there. Well they should make there minds up; either they are in the hotel business or the overspill car park business. .
Thank you and good bye.
June 21, 2014
Rated 5.0 out of 5.0 by Precious68 Friendly staff and very comfortable bed
Our stay was very short but my family thoroughly enjoyed staying at the hotel. Our beds were very comfortable, - the best we've slept in so far. The staff were very friendly and helpful, the service was very good and the standard of the hotel very high. We would certainly recommend it to family and friends.
June 18, 2014
Rated 4.0 out of 5.0 by jsharvey Last stop before heading to Heathrow.
Great proximity to Wembley Stadium, if you are lucky enough you may be able to get a room with a view of the stadium. Everything was 'good' at the hotel. Perfect for one last night in the UK, close enough to Heathrow without staying on the airport. Would stay again.
June 16, 2014
Rated 5.0 out of 5.0 by Mikie1 Family feeling with respect
It is so good to be recognised as a regular. The staff are polite but fun and you feel part of the family.
The rooms are clean and comfortable and meet all your needs
June 16, 2014
Rated 3.0 out of 5.0 by Directioner Check inn and Smell,
When we checked in we were given our room number that was it. I expected information in the room re breakfast check out Ect Nothing in the room had to go back down to reception to ask. Funny smell in room . However 1 night for a concert or football match ideal what you would expect. Pleasant enough staff good parking and very close to arena and shops. Not luxury. But good enough.
June 13, 2014
Rated 5.0 out of 5.0 by Lunita 66 Comfortable, great location
Newly renovated guest rooms, very comfortable hotel. I would recommend to others.
June 13, 2014
Rated 5.0 out of 5.0 by TruLou A great place to stay.
I recently stayed at the hotel with my daughter following the One Direction concert at Wembley. The hotel is only a short walk from Wembley Park tube station and about a 5 minute walk to Wembley Stadium. The rooms are clean and airy and well equipped, the breakfast is delicious but the best thing about the hotel is the staff. Everyone we encountered were friendly, helpful and nothing seemed too much trouble for them. Thank you.
June 13, 2014
Rated 4.0 out of 5.0 by callyt very pleasant stay.
Ideal location for wembley arena/stadium. Very clean hotel, lovely staff... my only criticism is breakfast. Cold coffee and over cooked food. Very over priced.
I would however stay again no hesitation.
June 12, 2014
Rated 4.0 out of 5.0 by Tomkat1972 Great Hotel, very good value for money
I stayed here for one night on the 8th June for a Wembley concert, hotel is a very short walk from stadium (less than 2 mins), breakfast is one of the best I've had and I stay in a lot of hotels for both business and leisure purposes, would highly recommend this hotel.
June 12, 2014
Rated 5.0 out of 5.0 by Grumpy Bear The best Place to stay in this area
I am a regular visitor to this hotel having stayed here over 100 days in the last year. The staff in all parts of the hotel are extremely welcoming and friendly. I am always welcomed by name in by reception and the restaurant staff. The rooms have all been refurbished over the last year and are comfortable and quieter than they were with secondary double glazing. One of the best features of the hotel is the vast underground car park, some of the spaces are a bit tight but it is seldom completely full even on event days, something other hotels in Wembley struggle with. The Hotel exterior is a bit dated (lots of grey concrete) but inside is mainly bright, welcoming and modern. I would not hesitate to recommend this hotel to anyone coming to this area for business or pleasure.
June 12, 2014
Rated 4.0 out of 5.0 by we love one d perfect room, would stay again
one member of staff on reception a little curt, however i rang for some bathroom supplies and they were brought to the room within ten minutes - this was during a very busy time on reception with lots of people booking in. extremely disgruntled that i was charged event price parking even though i stayed overnight at the hotel and already paid an inflated price for the room. haveing said that the room was perfect, extremely comfortable and spotless throughout, i would highly recomend and would definately stay there again.
June 10, 2014
Rated 5.0 out of 5.0 by Jen37 Fantasic Hotel
We stayed in the hotel as my daughter and friend were going to the 1D concert. The hotel was a short walk from Wembley Park underground station.
The staff were very friendly, the rooms were lovely, clean and newly refurbished. Despite being very close to Wembley the windows kept the outside noise out brilliantly.
Breakfast the next morning had a good variety of choice and was all freshly cooked and regularly replaced. It tasted lovely.
Overall a wonderful experience and we will definitely be back and will also recommend to others.
June 9, 2014
Rated 5.0 out of 5.0 by Kayb Great service and staff
Very helpful staff, knowledgeable and supportive with baggage and checkin.
June 8, 2014
Rated 3.0 out of 5.0 by hffgjgcj unfriendly staff and poor service
Booked the room and needed to wait downstairs for it . Ordered beer and got another brand . It was like dealing with newsagent not a worldclass hotel. Never again in this branch .. And way over priced ad well. I'm a member in ihg club and no late checkout or anything.. Didn't like it ..
June 2, 2014
Rated 5.0 out of 5.0 by Leo Lady Great location & fantastic Hotel
Location is great , right next to Wembley, so if you are doing a gig or a match , as we were, the location is unbeatable.
The Hotel is also next to a shopping mall, with brill bar/restaurants.
We went to Coast to Coast bar and grill, and had an awesome meal.
Can't wait to return to Hotel, the experience was the best Holiday Inn we have been to , and we have used this chain worldwide !
May 29, 2014
Rated 2.0 out of 5.0 by macshimi Little Things Spoil a Repeat Visit
For reasons known only to the reception staff, they downgraded me from a Gold loyalty member - not a good start. This was partly resolved the next morning when I checked out (twice), but no apology.
As the hotel was full, I decided to settle my bill early in the morning (as you can at competitors) and avoid the queues. I could pay but the reception staff refused to give me my receipt until I handed in the door pass - how stupid and shortsighted.
I had to go back to the room, pack and come back down; by this time every man and his dog were wanting to checkout and I queued for well over 5 minutes wait to hand in the door pass and receive my receipt.
I must add that previously the reception staff have been much better.
Breakfast - coffee from a pot is so old fashioned, the hotel needs coffee machine where guests can serve themselves, instead of waiting for someone to condescend and fill you cup.
May 27, 2014
Rated 2.0 out of 5.0 by Waatu Desperately disappointing
Let start with the positives:
Great greeting, help with bags into reception & up to room by exceedingly lovely chap.
Wonderful waitress in the restaurant on both my evening meals.
Now the negatives:
Great location for shopping if only this wasn't a working weekend.
Total lack of information from front desk relating to facilities and meal times etc.
Breakfast at the weekend doesn't start until 7.30am. I was there for an in-house seminar starting at 8.00 so breakfast was too late.
Upgraded room complete waste of money. Hot water tap temperamental, no bath so unable to relax, tea tray very basic; no choice of tea; no decent coffee; no biscuits. No guide in room to hotel facilities.
Lunch: ordered a sandwich from the grumpiest bar tender in my half hour break that had to be brought into the seminar as it took over an hour to be made.
The seminar room air conditioning did not work from the beginning and never got fixed. It was heating us up on a beautifully warm and sunny weekend.
May 22, 2014
Rated 4.0 out of 5.0 by devon dutch hotel in general
Although room and reception staff are excellent and very helpful.
The bar staff need to be better trained and more friendly and need to look more happy to serve people.
Food although pretty ok it could be pushed to a higher quality.
overall good hotel.
May 22, 2014
Rated 4.0 out of 5.0 by jambo58 Holiday Inn Wembley
Very pleasant stay and attentive staff at check in/out. There were some systems problems with me obtaining a receipt but it was scanned and mailed to me within the hour so well done.
May 18, 2014
Rated 1.0 out of 5.0 by pwyoung1 Very disappointing for a IHG Branded Hotel
Due to events of the previous weekend both me and newly married wife decided that as the previous weekend was so bad with a different hotel chain as a wedding present we decided to redo our honeymoon and stay at a hotel brand that we both know has very high standards and would make our honeymoon a great honeymoon.
Having stayed at this hotel before and a very regular guest in IHG Hotels (in fact already stayed over 50nights this year). i was very disappointed with the level of customer service, in fact it was the worst i have experienced in many years. On check in i was welcomed to the hotel by a very friendly member of reception staff who was in training (very kind and will go far in the hotel trade) who the handed me over to another member of staff to finish off checking me in.
Was give the 10th floor as a upgrade (very kind and very nice room) only to find that when you would like to use the Minibar to put some milk in you have to pay a £150 per night deposit for £112.35 worth of goods. Had to go to Tesco to buy a pint of milk as the hotel refused to give some without extra charge (can't drink UHT milk) so that i could have a cup of tea in the room. In the end the Duty Manager said that he would try and get a member of staff to empty the Minibar so that i could put my milk and chocolate in it.
Hotel Duty Manager was very unfriendly and started quoting me rules and standards of IHG Hotels. As IHG Rewards Platinum Member i wanted to have a single drink with my Newly married wife in the hotel bar but Duty Manager wanted a Pre- authorization of a credit card again to a value of £150 per night, when explained that i had a card that didn't have the Pre- authorization function i was told that they would charge the card but would have to then wait for a refund to go back on my debt card. In the end i had to get reception to allow a charge on my room and then pay it straight off using my debit card.
I am so upset to say that on this stay at the Holiday Inn Wembley they show total disregard that i am very loyal Guest to the Hotel Chain, very rude, and very petty at many times. The standards of some members of staff totally ruined the start of our honeymoon and for me was so upsetting that this hotel can let the Holiday Inn & IHG Brand down so badly. Complaint will follow.
May 13, 2014
Rated 5.0 out of 5.0 by MaryTX Front Desk Staff Are First-Rate
Comfortable rooms and a convenient location, but the real stars are the front desk staff. All of the employees I encountered were helpful, professional and friendly. We'll definitely stay here again the next time we're in London.
May 9, 2014
Rated 5.0 out of 5.0 by CarolAEli55 Lovely hotel situated well for Wembly arena
I stayed with my daughter for 2 nights recently. We thoroughly enjoyed our time at the hotel. Room appeared to have been recently refurbished (we stayed at this hotel 2 years ago when it was owned by different hotel chain) and was beautiful. Beds were very comfortable with good pillows, the room was lovely and also very clean.
Wi fi will be available in rooms FOC soon, apparently, however 3G was good enough in rooms to get a reasonable internet connection.
The staff were very pleasant and helpful.
The only criticism I have is that the breakfast seemed expensive at £15 each - however breakfast was good.
I would highly recommend.
May 7, 2014
Rated 4.0 out of 5.0 by Eddie14 Left in the dark, but there was light at end of tunnel
Have stayed at this nice hotel several times on business, so decided to use it as base for Easter break with family. Everything good except for 1st two nights no lights in hotel when we returned after central London visits. Staff provided us with torches, so our young children could get to bed safely. Was a bit miffed by this especially as it happened two nights in a row. However the night manager, Chris, looked after us from this point and more than made sure our stay was an enjoyable one. Thanks Chris.
May 6, 2014
Rated 2.0 out of 5.0 by Fernando10 Good bed, unprepared staff
The accommodations are reasonably good, the room is small for the price they charge and the building is quite old. The lifts are very small and one (out of three) is constantly broken. When large groups arrive (and this happens very often) there can be massive queues to get on the lift.
The staff is generally unprepared. There are a few very friendly and helpful staff members, but there are others, such as the girl serving at the bar, who are incredibly unfriendly and even outright rude. This is unacceptable for a hotel that is charging what they charge. Room service quality varies, the phone in my room was broken the whole time I was there (over 20 days) and they forgot to take the dry cleaning back to my room two times. The food they serve, however, can be quite good. The 24 hour menu is very restricted but the few things they offer (pizzas and sandwiches) are very well served and well prepared. Overall not the best experience.
May 4, 2014
Rated 5.0 out of 5.0 by Zozzie Lovely Room - Great Location
Just had an overnight stay in a twin room with my son at this hotel and it was brilliant - checking in/out was easy, staff friendly, room was lovely, clean and comfortable - room service was quick and efficient - location for Wembley Arena and Tube Station excellent.
April 28, 2014
Rated 4.0 out of 5.0 by Schnibble Pleasant stay in Wembley
Good location, there are lots of places to eat closeby. The gym, pool, sauna and steam room were an added bonus.
Wembley stadium station is next door, which is good for getting to Marylebone station. It is also good for getting to Heathrow since it is one stop to Sudbury Hil and then you change onto the tube.
There were nice touches in the room such a complementary bottled water and chocolates.
Have already booked again for October 2014 when visiting the relatives.
April 25, 2014
Rated 5.0 out of 5.0 by RayJ33 Great hotel
Thus is my third stay at this hotel, and it still delivers quality..
Made to feel very welcome at booking in, and hotel and local area info given. Even new trainee was excellent.
Rooms spacious and clean, and the breakfasts were absolutely brilliant..
Only issue this visit is that the mattress in 1009 was sunken in the middle. Told reception and they said it was a new mattress .. Still wasn't great.. May nee to review this. Previous ones we had no problem with. Sleep is one of the most important issues at the hotel..
Overall, very very good hotel, well run and great staff.
The massages in the spa were to did for, and formed one of the reasons to keep returning..
April 25, 2014
Rated 4.0 out of 5.0 by snookerg friendly hotel and well situated for shows
Nice welcome, friendly staff, room on the small side for two adults and two children but they did their best, small pool but the children enjoyed it, would visit again.
April 22, 2014