Rated 4.0 out of 5 by 289
Rated 4.0 out of 5.0 by jambo58 Holiday Inn Wembley
Very pleasant stay and attentive staff at check in/out. There were some systems problems with me obtaining a receipt but it was scanned and mailed to me within the hour so well done.
May 18, 2014
Rated 1.0 out of 5.0 by pwyoung1 Very disappointing for a IHG Branded Hotel
Due to events of the previous weekend both me and newly married wife decided that as the previous weekend was so bad with a different hotel chain as a wedding present we decided to redo our honeymoon and stay at a hotel brand that we both know has very high standards and would make our honeymoon a great honeymoon.
Having stayed at this hotel before and a very regular guest in IHG Hotels (in fact already stayed over 50nights this year). i was very disappointed with the level of customer service, in fact it was the worst i have experienced in many years. On check in i was welcomed to the hotel by a very friendly member of reception staff who was in training (very kind and will go far in the hotel trade) who the handed me over to another member of staff to finish off checking me in.
Was give the 10th floor as a upgrade (very kind and very nice room) only to find that when you would like to use the Minibar to put some milk in you have to pay a £150 per night deposit for £112.35 worth of goods. Had to go to Tesco to buy a pint of milk as the hotel refused to give some without extra charge (can't drink UHT milk) so that i could have a cup of tea in the room. In the end the Duty Manager said that he would try and get a member of staff to empty the Minibar so that i could put my milk and chocolate in it.
Hotel Duty Manager was very unfriendly and started quoting me rules and standards of IHG Hotels. As IHG Rewards Platinum Member i wanted to have a single drink with my Newly married wife in the hotel bar but Duty Manager wanted a Pre- authorization of a credit card again to a value of £150 per night, when explained that i had a card that didn't have the Pre- authorization function i was told that they would charge the card but would have to then wait for a refund to go back on my debt card. In the end i had to get reception to allow a charge on my room and then pay it straight off using my debit card.
I am so upset to say that on this stay at the Holiday Inn Wembley they show total disregard that i am very loyal Guest to the Hotel Chain, very rude, and very petty at many times. The standards of some members of staff totally ruined the start of our honeymoon and for me was so upsetting that this hotel can let the Holiday Inn & IHG Brand down so badly. Complaint will follow.
May 13, 2014
Rated 5.0 out of 5.0 by MaryTX Front Desk Staff Are First-Rate
Comfortable rooms and a convenient location, but the real stars are the front desk staff. All of the employees I encountered were helpful, professional and friendly. We'll definitely stay here again the next time we're in London.
May 9, 2014
Rated 5.0 out of 5.0 by CarolAEli55 Lovely hotel situated well for Wembly arena
I stayed with my daughter for 2 nights recently. We thoroughly enjoyed our time at the hotel. Room appeared to have been recently refurbished (we stayed at this hotel 2 years ago when it was owned by different hotel chain) and was beautiful. Beds were very comfortable with good pillows, the room was lovely and also very clean.
Wi fi will be available in rooms FOC soon, apparently, however 3G was good enough in rooms to get a reasonable internet connection.
The staff were very pleasant and helpful.
The only criticism I have is that the breakfast seemed expensive at £15 each - however breakfast was good.
I would highly recommend.
May 7, 2014
Rated 4.0 out of 5.0 by Eddie14 Left in the dark, but there was light at end of tunnel
Have stayed at this nice hotel several times on business, so decided to use it as base for Easter break with family. Everything good except for 1st two nights no lights in hotel when we returned after central London visits. Staff provided us with torches, so our young children could get to bed safely. Was a bit miffed by this especially as it happened two nights in a row. However the night manager, Chris, looked after us from this point and more than made sure our stay was an enjoyable one. Thanks Chris.
May 6, 2014
Rated 2.0 out of 5.0 by Fernando10 Good bed, unprepared staff
The accommodations are reasonably good, the room is small for the price they charge and the building is quite old. The lifts are very small and one (out of three) is constantly broken. When large groups arrive (and this happens very often) there can be massive queues to get on the lift.
The staff is generally unprepared. There are a few very friendly and helpful staff members, but there are others, such as the girl serving at the bar, who are incredibly unfriendly and even outright rude. This is unacceptable for a hotel that is charging what they charge. Room service quality varies, the phone in my room was broken the whole time I was there (over 20 days) and they forgot to take the dry cleaning back to my room two times. The food they serve, however, can be quite good. The 24 hour menu is very restricted but the few things they offer (pizzas and sandwiches) are very well served and well prepared. Overall not the best experience.
May 4, 2014
Rated 5.0 out of 5.0 by Zozzie Lovely Room - Great Location
Just had an overnight stay in a twin room with my son at this hotel and it was brilliant - checking in/out was easy, staff friendly, room was lovely, clean and comfortable - room service was quick and efficient - location for Wembley Arena and Tube Station excellent.
April 28, 2014
Rated 4.0 out of 5.0 by Schnibble Pleasant stay in Wembley
Good location, there are lots of places to eat closeby. The gym, pool, sauna and steam room were an added bonus.
Wembley stadium station is next door, which is good for getting to Marylebone station. It is also good for getting to Heathrow since it is one stop to Sudbury Hil and then you change onto the tube.
There were nice touches in the room such a complementary bottled water and chocolates.
Have already booked again for October 2014 when visiting the relatives.
April 25, 2014
Rated 5.0 out of 5.0 by RayJ33 Great hotel
Thus is my third stay at this hotel, and it still delivers quality..
Made to feel very welcome at booking in, and hotel and local area info given. Even new trainee was excellent.
Rooms spacious and clean, and the breakfasts were absolutely brilliant..
Only issue this visit is that the mattress in 1009 was sunken in the middle. Told reception and they said it was a new mattress .. Still wasn't great.. May nee to review this. Previous ones we had no problem with. Sleep is one of the most important issues at the hotel..
Overall, very very good hotel, well run and great staff.
The massages in the spa were to did for, and formed one of the reasons to keep returning..
April 25, 2014
Rated 4.0 out of 5.0 by snookerg friendly hotel and well situated for shows
Nice welcome, friendly staff, room on the small side for two adults and two children but they did their best, small pool but the children enjoyed it, would visit again.
April 22, 2014
Rated 2.0 out of 5.0 by ChezVegas Dont stay on Football Days
My wife and myself booked the Holiday Inn Wembley for a re-arranged concert at the Wembley Arena however at the sametime as the FA cup Semi Finals were taking place. The hotel is clean/tidy and rooms are of good quality however the bar staff were very unfriendly and never smiled once. We decided to have some lunch in the bar prior to the concert which was not cheap, and at first this was very relaxing however within 10 mins of ordering food around 60 or 70 footballs fans started entering the bar and within another 5 mins this grew significantly and the singing and chanting started with bad language, not once were they told to stop the language or stop chanting infront of children or elderly guests staying at the hotel and this offended my wife extremely, if they wish to allow this to happen they should have a separate area for guests to drink away from this or for a hotel chain should not allow this to happen. Also after we had ordered our food a separate menu was put on the bar with significantly reduced food for the football fans which annoyed us further.
April 17, 2014
Rated 3.0 out of 5.0 by Andy671 Not a great stay
I have used this hotel before as it was convenient for traveling to my customers in the area and the city.
I then found out it seemed there had been a complete change in everything all the way through the hotel.
The bed was really soft and was uncomfortable and were unable to change it as all the beds were the same. In which gave me a bad back for the next few days. As a guest I was surprised I had to pay for WiFi in my room, but it was free in the bar.
Overall I felt it had gone down hill since the last time I visited. I probably wouldn't stay again.
April 10, 2014
Rated 5.0 out of 5.0 by BluemoonRising1 Great location to explore London
We stayed at the Wembley Holiday Inn in April 2014 and were apprehensive due to it being so close to a major sporting venue. However the location is PERFECT for Wembley Stadium and with close proximity to the train and tube stations, it’s a great location to explore London.
The hotel being immediately next to a new shopping and leisure complex provides some good dining options for the travellers staying more than one night who are looking to dine without the hassle of taking taxi’s or long walks.
Staffs were all excellent, very friendly and courteous; rooms and the hotel had recently refurbished so very modern, clean and comfortable. The kids particularly liked the pool. The only negative was the price of the alcoholic drinks! London can be expensive but the hotel prices, as always, were too high. However despite this minor blot we will return and would recommend this hotel for London travellers!
April 9, 2014
Rated 5.0 out of 5.0 by alrjo78 Friendly staff made it a great stay
I spent a few weeks moving to and fro from this hotel, with a huge amount of luggage. It was the staff that made my stay so enjoyable - remembering my name, always saying hello and helping lug my bags back and forth from the car.
Thank you so much - I really appreciated your kindnesses.
March 28, 2014
Rated 5.0 out of 5.0 Excellent location! Lovely hospitality! Breath-taking view!”
The hotel has a excellent view of the stadium my wife and children had amazing time with the staff being so friendly and very approachable
the value price of the food and room close to the stadium was unbeatable
March 25, 2014
Rated 5.0 out of 5.0 by Paul606 Great staff and excellent food
Stayed for one night on a business trip. Was welcomed with a personal touch. Room was clean and functional. The restaurant was superb; the maitre'd (Peter) could not do enough to ensure all was well. The food was superb. Parking was v reasonable.
March 23, 2014
Rated 5.0 out of 5.0 by Bev1606 Staff
Excellent service and welcome from all staff especially Fatima and Sophia very helpful and accommodating in all requests
March 23, 2014
Rated 2.0 out of 5.0 by Bizzier Customer Service
My special thanks to FROY who was on reception when I arrived and looked after me throughout the rest of my stay. I was there for 4 days. He always had a smile on his face and remembered me. :-)
I was not happy with the staff behind the desk for breakfast especially Pauline. Pauline needs training on customer service. She needs to be courteous to the guests and particularly learn to smile. If the breakfast queue is long as least ask other staff to help her and not ask the guest at the front to step aside and 'I will deal with you later'!
The staff in the bar, especially the two girls with the glasses who look similar and can be mistaken for sisters, also need customer service training. Both of them do not know how to talk to their guests and giving dirty looks in the evening is not helping either. If guests where eating food brought from outside in the bar, there is a polite way to inform guests that this is not allowed.
Overall I think the majority of the staff working at your hotel need training on customer service considering that is the main part of their job and learn to speak to guests in a better manner.
March 20, 2014
Rated 5.0 out of 5.0 by mattymatty88 good staff service
Excellent value , fast and helpful staff , nice rooms decor!!
March 17, 2014
Rated 5.0 out of 5.0 by Bettybeckslad Usual Great service
Have stopped here for 2-3 days a week over the last year. Staff are always friendly, helpful and keen to help. They take the trouble to remember your name and are always pleased to see you. Rooms have been upgraded to a very nice standard. No problems with any external noise.
March 17, 2014
Rated 5.0 out of 5.0 by RAICH37 GREAT TIME PITY ABOUT THE RESULT
A really nice Hotel ideal for Wembley events' Staff great,Rooms fine,being refurbished so have a 'newly painted' smell but that will fade in time.
Staff were fine,food fine,if only Sunderland had won it would have been a perfect weekend.
March 14, 2014
Rated 5.0 out of 5.0 by MadeUp01 We had a friendly welcome from the reception staff who were also very helfpul.
The hotel is in an ideal location with Wembley Arena, the Retail Park and Wembley Stadium Railway Station all being just a 5mins walk. Our twin-bedded room was spacious and we had outstanding views, especially at night. The food from the light bites menu was plentiful and served piping hot and we thoroughly enjoyed our breakfast. We used the complimentary leisure facilities and my granddaughter and I found the swimming pool water the perfect temperature.
March 13, 2014
Rated 5.0 out of 5.0 by Safc67 Extremely satisfied
My party and I stayed at the Holiday Inn as we were visiting London for the Capital One Cup Final. The staff were excellent and couldn't do enough. The rooms were clean and comfortable. We all enjoyed our stay and would definitely stay again. Thanks to all the hard-working staff who were pleasant and welcoming at all times!
March 9, 2014
Rated 4.0 out of 5.0 by Mike 1894 Under Control
Our visit was or the Carling Cup final, and whilst the guest in the hotel appeared to be football fans from both teams at no time was their a tense atmosphere. the staff were great and the security personnel were extremely well organised and at no time did you feel that their would be an issue. The room was as expected and we had no issues. We would most certainly book this hotel again when in Wembley.
March 8, 2014
Rated 5.0 out of 5.0 by Cazzberry Fantastic hotel
We were extremely impressed with our stay. It was a special birthday treat.
The staff at the hotel was exceptional, especially a young lady named Fatima. The staff have excellent customer service skills, they were helpful attentive and polite.
The room was exceptionally clean and comfortable, breakfast was excellent and we enjoyed the facilities provided.
Will definately be returning in the near future.
March 3, 2014
Rated 4.0 out of 5.0 by bradooo22 great stay
had a great stay at the holiday inn wembley staff were great very helpful and polite. great for going into london central very easy. breakfast is fantastic dont miss it. i will do the stay again
February 13, 2014
Rated 5.0 out of 5.0 by Andrea666 the best servive ever
Even the hotel is going true refurbishment the service is still good and the room are still comfortable. The staff is grate and wonderful specially Maria. I am very happy i choose this hotel and i will do it again!!
February 12, 2014
Rated 5.0 out of 5.0 by Jewelthief Great reception staff and hotel
I have been coming here since it was Plaza and the main reason
For coming is the reception staff and their manager, she is fantastic
January 30, 2014
Rated 5.0 out of 5.0 by Zohk Great experience
My stay was awesome. Really enjoyed all the facilities provided and great service. Only one thing would sure mention, that having shown my priority club card at the desk when I checked in we still had to check out at 11am. Whereas we were told priority card holders can check at 2pm the latest. Was not happy about that.
Otherwise overall enjoyed my stay and would definitely recommend it to others.
January 29, 2014
Rated 5.0 out of 5.0 by Alanisace1 An oasis of peace in busy Wembley
I've stayed in many Holiday Inns and HE Expresses, but this hotel does move the bar up for the rest.
Yes, it's pretty new, but its the design, of the public areas and certainly my room , which gives the good impression. Add to this friendly, cheerful and efficient staff, (which seem to come as standard in most Holiday Inns), a d you have the oasis I spoke of.
Mine was a brief stay, but I did enjoy an excellent breakfast to set me up for the following day. Thank you all.
January 28, 2014