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Rated 4.1 out of 5 by 345 reviewers.
Rated 4.0 out of 5.0 by Left in the dark, but there was light at end of tunnel Have stayed at this nice hotel several times on business, so decided to use it as base for Easter break with family. Everything good except for 1st two nights no lights in hotel when we returned after central London visits. Staff provided us with torches, so our young children could get to bed safely. Was a bit miffed by this especially as it happened two nights in a row. However the night manager, Chris, looked after us from this point and more than made sure our stay was an enjoyable one. Thanks Chris. May 6, 2014
Rated 2.0 out of 5.0 by Good bed, unprepared staff The accommodations are reasonably good, the room is small for the price they charge and the building is quite old. The lifts are very small and one (out of three) is constantly broken. When large groups arrive (and this happens very often) there can be massive queues to get on the lift. The staff is generally unprepared. There are a few very friendly and helpful staff members, but there are others, such as the girl serving at the bar, who are incredibly unfriendly and even outright rude. This is unacceptable for a hotel that is charging what they charge. Room service quality varies, the phone in my room was broken the whole time I was there (over 20 days) and they forgot to take the dry cleaning back to my room two times. The food they serve, however, can be quite good. The 24 hour menu is very restricted but the few things they offer (pizzas and sandwiches) are very well served and well prepared. Overall not the best experience. May 4, 2014
Rated 5.0 out of 5.0 by Lovely Room - Great Location Just had an overnight stay in a twin room with my son at this hotel and it was brilliant - checking in/out was easy, staff friendly, room was lovely, clean and comfortable - room service was quick and efficient - location for Wembley Arena and Tube Station excellent. April 28, 2014
Rated 4.0 out of 5.0 by Pleasant stay in Wembley Good location, there are lots of places to eat closeby. The gym, pool, sauna and steam room were an added bonus. Wembley stadium station is next door, which is good for getting to Marylebone station. It is also good for getting to Heathrow since it is one stop to Sudbury Hil and then you change onto the tube. There were nice touches in the room such a complementary bottled water and chocolates. Have already booked again for October 2014 when visiting the relatives. April 25, 2014
Rated 5.0 out of 5.0 by Great hotel Thus is my third stay at this hotel, and it still delivers quality.. Made to feel very welcome at booking in, and hotel and local area info given. Even new trainee was excellent. Rooms spacious and clean, and the breakfasts were absolutely brilliant.. Only issue this visit is that the mattress in 1009 was sunken in the middle. Told reception and they said it was a new mattress .. Still wasn't great.. May nee to review this. Previous ones we had no problem with. Sleep is one of the most important issues at the hotel.. Overall, very very good hotel, well run and great staff. The massages in the spa were to did for, and formed one of the reasons to keep returning.. Highly recommend. April 25, 2014
Rated 4.0 out of 5.0 by friendly hotel and well situated for shows Nice welcome, friendly staff, room on the small side for two adults and two children but they did their best, small pool but the children enjoyed it, would visit again. April 22, 2014
Rated 2.0 out of 5.0 by Dont stay on Football Days My wife and myself booked the Holiday Inn Wembley for a re-arranged concert at the Wembley Arena however at the sametime as the FA cup Semi Finals were taking place. The hotel is clean/tidy and rooms are of good quality however the bar staff were very unfriendly and never smiled once. We decided to have some lunch in the bar prior to the concert which was not cheap, and at first this was very relaxing however within 10 mins of ordering food around 60 or 70 footballs fans started entering the bar and within another 5 mins this grew significantly and the singing and chanting started with bad language, not once were they told to stop the language or stop chanting infront of children or elderly guests staying at the hotel and this offended my wife extremely, if they wish to allow this to happen they should have a separate area for guests to drink away from this or for a hotel chain should not allow this to happen. Also after we had ordered our food a separate menu was put on the bar with significantly reduced food for the football fans which annoyed us further. April 17, 2014
Rated 3.0 out of 5.0 by Not a great stay I have used this hotel before as it was convenient for traveling to my customers in the area and the city. I then found out it seemed there had been a complete change in everything all the way through the hotel. The bed was really soft and was uncomfortable and were unable to change it as all the beds were the same. In which gave me a bad back for the next few days. As a guest I was surprised I had to pay for WiFi in my room, but it was free in the bar. Overall I felt it had gone down hill since the last time I visited. I probably wouldn't stay again. April 10, 2014
Rated 5.0 out of 5.0 by Great location to explore London We stayed at the Wembley Holiday Inn in April 2014 and were apprehensive due to it being so close to a major sporting venue. However the location is PERFECT for Wembley Stadium and with close proximity to the train and tube stations, it’s a great location to explore London. The hotel being immediately next to a new shopping and leisure complex provides some good dining options for the travellers staying more than one night who are looking to dine without the hassle of taking taxi’s or long walks. Staffs were all excellent, very friendly and courteous; rooms and the hotel had recently refurbished so very modern, clean and comfortable. The kids particularly liked the pool. The only negative was the price of the alcoholic drinks! London can be expensive but the hotel prices, as always, were too high. However despite this minor blot we will return and would recommend this hotel for London travellers! April 9, 2014
Rated 5.0 out of 5.0 by Friendly staff made it a great stay I spent a few weeks moving to and fro from this hotel, with a huge amount of luggage. It was the staff that made my stay so enjoyable - remembering my name, always saying hello and helping lug my bags back and forth from the car. Thank you so much - I really appreciated your kindnesses. March 28, 2014
Rated 5.0 out of 5.0 Excellent location! Lovely hospitality! Breath-taking view!” The hotel has a excellent view of the stadium my wife and children had amazing time with the staff being so friendly and very approachable the value price of the food and room close to the stadium was unbeatable defiantly recommended................. March 25, 2014
Rated 5.0 out of 5.0 by Great staff and excellent food Stayed for one night on a business trip. Was welcomed with a personal touch. Room was clean and functional. The restaurant was superb; the maitre'd (Peter) could not do enough to ensure all was well. The food was superb. Parking was v reasonable. March 23, 2014
Rated 5.0 out of 5.0 by Staff Excellent service and welcome from all staff especially Fatima and Sophia very helpful and accommodating in all requests March 23, 2014
Rated 2.0 out of 5.0 by Customer Service My special thanks to FROY who was on reception when I arrived and looked after me throughout the rest of my stay. I was there for 4 days. He always had a smile on his face and remembered me. :-) I was not happy with the staff behind the desk for breakfast especially Pauline. Pauline needs training on customer service. She needs to be courteous to the guests and particularly learn to smile. If the breakfast queue is long as least ask other staff to help her and not ask the guest at the front to step aside and 'I will deal with you later'! The staff in the bar, especially the two girls with the glasses who look similar and can be mistaken for sisters, also need customer service training. Both of them do not know how to talk to their guests and giving dirty looks in the evening is not helping either. If guests where eating food brought from outside in the bar, there is a polite way to inform guests that this is not allowed. Overall I think the majority of the staff working at your hotel need training on customer service considering that is the main part of their job and learn to speak to guests in a better manner. Thank you March 20, 2014
Rated 5.0 out of 5.0 by good staff service Excellent value , fast and helpful staff , nice rooms decor!! March 17, 2014
Rated 5.0 out of 5.0 by Usual Great service Have stopped here for 2-3 days a week over the last year. Staff are always friendly, helpful and keen to help. They take the trouble to remember your name and are always pleased to see you. Rooms have been upgraded to a very nice standard. No problems with any external noise. March 17, 2014
Rated 5.0 out of 5.0 by GREAT TIME PITY ABOUT THE RESULT A really nice Hotel ideal for Wembley events' Staff great,Rooms fine,being refurbished so have a 'newly painted' smell but that will fade in time. Staff were fine,food fine,if only Sunderland had won it would have been a perfect weekend. March 14, 2014
Rated 5.0 out of 5.0 by We had a friendly welcome from the reception staff who were also very helfpul. The hotel is in an ideal location with Wembley Arena, the Retail Park and Wembley Stadium Railway Station all being just a 5mins walk. Our twin-bedded room was spacious and we had outstanding views, especially at night. The food from the light bites menu was plentiful and served piping hot and we thoroughly enjoyed our breakfast. We used the complimentary leisure facilities and my granddaughter and I found the swimming pool water the perfect temperature. March 13, 2014
Rated 5.0 out of 5.0 by Extremely satisfied My party and I stayed at the Holiday Inn as we were visiting London for the Capital One Cup Final. The staff were excellent and couldn't do enough. The rooms were clean and comfortable. We all enjoyed our stay and would definitely stay again. Thanks to all the hard-working staff who were pleasant and welcoming at all times! March 9, 2014
Rated 4.0 out of 5.0 by Under Control Our visit was or the Carling Cup final, and whilst the guest in the hotel appeared to be football fans from both teams at no time was their a tense atmosphere. the staff were great and the security personnel were extremely well organised and at no time did you feel that their would be an issue. The room was as expected and we had no issues. We would most certainly book this hotel again when in Wembley. March 8, 2014
Rated 5.0 out of 5.0 by Fantastic hotel We were extremely impressed with our stay. It was a special birthday treat. The staff at the hotel was exceptional, especially a young lady named Fatima. The staff have excellent customer service skills, they were helpful attentive and polite. The room was exceptionally clean and comfortable, breakfast was excellent and we enjoyed the facilities provided. Will definately be returning in the near future. March 3, 2014
Rated 4.0 out of 5.0 by great stay had a great stay at the holiday inn wembley staff were great very helpful and polite. great for going into london central very easy. breakfast is fantastic dont miss it. i will do the stay again February 13, 2014
Rated 5.0 out of 5.0 by the best servive ever Even the hotel is going true refurbishment the service is still good and the room are still comfortable. The staff is grate and wonderful specially Maria. I am very happy i choose this hotel and i will do it again!! February 12, 2014
Rated 5.0 out of 5.0 by Great reception staff and hotel I have been coming here since it was Plaza and the main reason For coming is the reception staff and their manager, she is fantastic January 30, 2014
Rated 5.0 out of 5.0 by Great experience My stay was awesome. Really enjoyed all the facilities provided and great service. Only one thing would sure mention, that having shown my priority club card at the desk when I checked in we still had to check out at 11am. Whereas we were told priority card holders can check at 2pm the latest. Was not happy about that. Otherwise overall enjoyed my stay and would definitely recommend it to others. Thanks January 29, 2014
Rated 5.0 out of 5.0 by An oasis of peace in busy Wembley I've stayed in many Holiday Inns and HE Expresses, but this hotel does move the bar up for the rest. Yes, it's pretty new, but its the design, of the public areas and certainly my room , which gives the good impression. Add to this friendly, cheerful and efficient staff, (which seem to come as standard in most Holiday Inns), a d you have the oasis I spoke of. Mine was a brief stay, but I did enjoy an excellent breakfast to set me up for the following day. Thank you all. January 28, 2014
Rated 4.0 out of 5.0 by Great Venue The staff are really friendly and you always get a warm welcome. The hotel is a great place to meet for business and meetings. January 24, 2014
Rated 4.0 out of 5.0 by Generally Good Comfortable Hotel Very Good Hotel staff friendly and good facility. Staff are fantastic January 14, 2014
Rated 5.0 out of 5.0 by Perfect Stay Very worm welcomed by reception team. Warm and clean room. Good quality food in the restaurant and Ideal location January 7, 2014
Rated 5.0 out of 5.0 by Great rooms and location Cannot praise highly enough. Rooms great location good direct to London. January 4, 2014
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