Rated 4.0 out of 5 by 270
Rated 4.0 out of 5.0 by TezaG Great Service and good location
We were very impressed with the overall standard and service that we received at The Holiday Inn Wembley. We were there mainly for the England game v Montenegro and couldn't believe how close it was to the stadium! . All the staff were very friendly and made us feel very welcome. We will most certainly use again if attending Wembley Stadium .
October 16, 2013
Rated 1.0 out of 5.0 by Sarah69 Not what you expect
On the face of it when you walk in, you expect a smart , well presented hotel. The reception is smart and the front desk staff are every professional. The good experience ends there. Our double room was a little grotty shown in the damp damage in the bathroom. There was a slight musty smell also. What turned out to bethe real disaster though was the food. £15 for two courses sounded reasonable and the food sounded very nice, duck, steak, monk fish and pasta. This all with the usual side dish's. When we went down for dinner (a group of 4) we went to the serve yourself buffet to be greeted by an empty serving dish's. These were so small that when they were replenished 10 minutes and 2 requests later one 2 and the couple before us had gone through there was little food left. Our friends had to wait another 10 minutes for the counter to be replenished and then to of the better choices had gone. This coupled with the lack of basics like bread rolls (ran out) made for a hungry evening. Had to have a kebab 3 hours later.
Summery: looked good from the reception but was left with an empty feeling.
October 11, 2013
Rated 1.0 out of 5.0 by dave5deck Not a nice visit!
The room was damp and uncomfortable. The food in the restaurant was dreadful! One of the worst meals I have ever had.
October 10, 2013
Rated 1.0 out of 5.0 by Sammy318 Not good customer service
I booked to come to stay the hotel back in June for our wedding anniversary, which I stated on the booking. On arrival my friend who was also staying in the hotel checked in and as there was a few people waiting called me at same time she asked my name which we clearly informed her, she said our room wasn't ready which was fine, I advised the lady I had called and informed my card details as my card had expired, and the payment had already come out, she abruptly advised me it was declined infront of other customer this was highly embarrassing and I knew I had paid as it was on my bank statement, I then had to email them proof all this was happening on the front desk, they then asked my name again and realised they were looking under the wrong name! She then advised I only booked a standard room which is twin beds! This is standard room she was telling me, I then had to find the email saying I had in fact booked a double! Which we were then give finally!
October 9, 2013
Rated 5.0 out of 5.0 by Andyb63 Last minute overnight business stay
My experience was a very good experience the staff were very helpful and polite.
My room was clean and very comfortable with everything i needed in it also the tariff for the room was very competative.
An added bonus was the free car parking.
I would recomend the hotel to friends and family
October 7, 2013
Rated 5.0 out of 5.0 by Boytunde B Adefila
Overal Good Experiecne - staff very friendly and helpful
October 7, 2013
Rated 5.0 out of 5.0 by markimark Lovely place to stay
I have to say from the minute I walked in to reception I was impressed. The welcome we received from the reception staff was warm, frienly and professional. The room was spotless and comfortable and the food was lovely.
I would definately stay here again.
October 3, 2013
Rated 5.0 out of 5.0 by nicknack32 all great, cant falt a thing!
Stayed one night but wished we stayed longer, the pool is grest and rooms are fantastic, the whole hotel is clean and well polished. The bar area is very up to date and nice, staff very friendly and helpful, would recommend this hotel to anyone!
October 3, 2013
Rated 5.0 out of 5.0 by Kingkk Don't be fooled by the exterior
This hotel is not pretty from the outside but it has a lovely heart... We stayed in a newly refurbished room, good size, very contemporary design. Bed was comfortable and room very clean. The staff were friendly at reception, but five stars go to our cleaner who we met when we returned early to our room, friendly and conscientious. Handy for Wembley Stadium and Arena and close to Wembley Stadium train station with trains running regularly into Central London. Wembley Central underground station is a ten minute walk but still accessible. Overall a great place to stay and we will definitely come back.
October 2, 2013
Rated 3.0 out of 5.0 by Jasbir A good night sleep
Filled the breakfast card to have breakfast in bed.
At 8:30 relised that no one collected the card, rang room service and they said can u read the card. I said can u collect it.
After one hour breakfast came to our room without butter !!!
October 2, 2013
Rated 1.0 out of 5.0 by kt67 Calamity Inn
sad to say that this was my worst ever stay at a Holiday Inn. the hotel itself is great, very new very well appointed and close to tube/rail and of course just 5mins from Wembley Stadium. But we had so many problems with our stay, firstly there was no water in the hotel on the morning of our first day, it was early afternoon before we could have a hot shower. We couldn't charge breakfast to our room as the dining room computer wasn't in sync with the reservation system, the dining room manager tried to call the reservation desk but the number was busy, instead of walking the 20 paces to the desk he kept us waiting. I fixed it myself, a theme that repeated itself throughout the stay. My wife lost her key after being out for a walk she went to reception to get a replacement, they couldn't find our reservation on the computer so wouldn't issue a key, didn't offer to call the room, fortunately I was still in the room so she was able to just knock on the door. Then they had us checking out on Sunday morning instead of Monday morning so when we returned to our room on Sunday night we had to go back to reception to get rechecked and new keys issued. then finally on check out we had another delay when we were double charged and then had to wait on a manager to complete a refund. All small problems and if it was just one in a four day visit it would be okay but so many in four days was just too much, seems like there is not so much experience on the desk. Cant see me using this hotel again as there is plenty of other choices in the area now.
October 1, 2013
Rated 4.0 out of 5.0 by mishhhhh handy for wembley
Nice handy hotel but not cheap when staying with a car on a concert day. Nice room and staff. Difficult to navigate if you don't want to use the lifts
September 28, 2013
Rated 5.0 out of 5.0 by chenghn82 A family vacation and stay in London
The Holiday Inn at Wembley Stadium has provided a very comfortable and convenient place to stay for my family recent visit to London.
The staffs are very friendly, helpful and professional. The hotel is well kept and clean. There is a small indoor swimming pool which I have yet to have a chance to use it, but it is good to know of this facility.
Internet connection is effective and coverage is great. Since I am a Gold member, I received free usage. One area of improvement would be to provide one passcode to cover the whole stay, instead of resetting everyday.
I like the range of beer available at the bar. And the food is tasting and sufficient varieties. If the bar could include London Pride in the list of beer, that would be perfect.
Again, thank you for the great stay at Holiday Inn @ Wembley Stadium.
September 27, 2013
Rated 5.0 out of 5.0 by Janoo Wonderful stay
Had a wonderful stay, staff very friendly.
Room was newly refurbished and great location.
September 25, 2013
Rated 5.0 out of 5.0 by Shoelady52 Relaxing Stay
A very nice expereince, staff helpful and welcoming. Rooms were comfortable and clean.
September 25, 2013
Rated 5.0 out of 5.0 by yorkie999 What more could you want¿
Whilst not a pretty hotel in fact its downright ugly from the outside, once you are through the door its a different story altogether. The room was a refurbished one 736 and extremely nice. They were renovatingthe sixth floor but if you are out during the day like we were you wouldn't know. The restaurant staff were excellent and the breakfast buffet at 15uk pounds was very good. Can't comment on dinner because we were in central London in the evening. The pool was pretty good and the staff freindley also.10 minute walk to either Wembley park or Wembley central tube stations. Buses to tube stations if its wet or late to /from hotel every 2 mins right outside hotel. Wembley stadium mainlne station is 2 mins away but trains only go to Marylebone which isn't well connected on the tube. Safe area coming back after a show.
September 24, 2013
Rated 5.0 out of 5.0 by Vernice52 London Train Trip
This was perfect for me and my family to stay and enjoy a 2 days in London. Took train from Royston, dropped off our bags in our very comfortable, clean rooms... and into London via train again. Work very well, saved us time and money by not having a car and being out of London's busy area. Little bit of walk to train station, need better signs to find hotel once off train but the staff stored our bags the last day so we made a stop, picked up bags and back to Royston UK. Special time with my UK family.
September 23, 2013
Rated 4.0 out of 5.0 by mystic1 recent stay
Ideal hotel if you are visitng Wembly for concerts,
just across the road from the stadium.
Was disturbed late in the afternoon before our stay as we received a call offering to move us (a party of six adults) to a hotel at Heathrow because the hotel had had flood damage. Insisted to know how the people were chosen to move because we have booked over a year before. Steve did ring back and advise that we could stay and not move. Even more disturbing when we checked in I enquired with receptionist about the flood damage and she advised she had just come on duty and knew nothing about it. Very strange as I would think all staff would have been made aware of this, if it was indeed the truth.
All staff on reception, in dining room and at bar were excellent. Well turned out and extremely pleasant whilst still being professtional.
Would definately recommend this hotel to any friends travelling from South Wales to Wembly for concerts etc and advise them to book early to get best rates.
Do think that guests staying at the hotel should be entitled to free car parking. Rate for 24 hour parking whilst staying at the hotel is currently £25.00
September 22, 2013
Rated 5.0 out of 5.0 by Octavios Great Hotel with Professional Staff
I would like to say a big well done to the staff, in particular Maria on reception for her professionalism. The hotel is well located for central London,has good transport links and is a lovely place to stay.
We love IHG hotels.
September 21, 2013
Rated 2.0 out of 5.0 by mana Great staff....dreadful room!
I was really looking forward to my 1 night stay and was very pleased that it was so near Wembley Stadium for my party of 6 to see Roger Waters. But on entering the room my wife and I were very disappointed. The window had condensation dripping down, and when I shut the curtains the wall paper to the side began to hang off the wall. My wife pulled back the shower curtain and there was all black crusty grime in the bath( we cleaned it and the next morning it was there again....dodgy showerhead?!)
There were lots of patches of what looked like damp on the bathroom ceiling too.
Sleeping was impossible as the windows are not double glazed so we heard every single vehicle that passed! There appears to be no soundproofing as we heard toilets being flushed and taps being run from other floors.
In all fairness to The Holiday Inn company is that this was the only hotel with problems that we have had as We have stayed at many throughout the UK and they have all been fabulous! : )
September 19, 2013
Rated 4.0 out of 5.0 by miktek big rooms, noisy construction, internet was down
despite looking a bit tired from the outside, good facilities and big rooms on the inside. a bit noisy with the construction work at wembley, plus the free wifi was down, so it was either a £10 charge for in room wifi, or use the pc's in the media room.
decent pint in the bar.
September 19, 2013
Rated 5.0 out of 5.0 by Clive99 Wembley stay at Hols Inn
Stayed here for Eng V Maldova game
Staff very helpful and great stay. Walkway from hotel to Wembley. Rooms are OK, but bar is v good!
September 12, 2013
Rated 1.0 out of 5.0 by Alsharq V poor stay
I was not made aware when booking that there was to be slot of mouse throughout each day due to redevelopment of some rooms. It is unacceptable that I had to move rooms 3 times in a two night stay. No offer of recompense was ever made by a very rude and discourteous front of house staff. It's very sad to see a company such as holiday inn, having no care for customers. I shall never give you my custom again.
Although I'm happy to send you my views, I don't expect I shall receive a reply.
September 8, 2013
Rated 5.0 out of 5.0 by Martin99 Excellent all round.
Could not fault any aspect of the stay and would highly recommend the hotel.
September 5, 2013
Rated 4.0 out of 5.0 by sam26 very helpful staff
very enjoyable stay. helpful staff and waiters. will use the hotel.
September 4, 2013
Rated 5.0 out of 5.0 by Toolie Wembley stopover.
We stay in many Holiday Inns during the year and rate this as one of the best we have stayed in. from reception right through to departure we had wonderful service. staff are helpful, friendly and the extra touches like water and a chocolate in our room are lovely.
We did not need to eat here apart from breakfast or use the leisure facilities, however, as we have friends locally we will return next year and stay longer.
August 30, 2013
Rated 5.0 out of 5.0 by GeoffH2001 Best place to stay when visiting Wembley Stadium
Holiday Inn Wembley is a truly exceptional place to stay. The management has developed a culture of high quality customer care which is evident from the moment that you are received at reception until the time you check out. On our latest trip we had an overnight stay for the Rugby League final. We received a very polite courtesy call on the previous evening and requested an early check in. We arrived earlier than planned and were delighted when the staff were able to check us in early despite the hotel being full . We were looked after in the bar and kept updated with progress by Quini the trainee receptionist. If the trainees are so good it is no wonder that the hotel works. I think this is due to the example set by the management team . The room itself was very high spec and if a good size. The beds were really comfy and we enjoyed air conditioning, large Tv and a great shower. The hospitality package was also greatly appreciated. As an IHG rewards member we used our points to get a great deal. All in all this hotel gets better and better. We visit London at least once a year and this hotel is our preferred option. We had a fantastic stay and have the very welcoming staff to thank.
August 28, 2013
Rated 5.0 out of 5.0 by Valletta Great service comfortable rooms
Marvellous staff makes you feel at home, well organized and trained, always ready to help you and give information. Maybe a mini bar would help in the room otherwise all was great. Great place if you are searching for a hotel near Wembley Stadium few minutes walk. Easy to reach only 30 minutes away from central London by underground.
August 22, 2013
Rated 1.0 out of 5.0 by AxarHolidays Not Recommend
no good hotel and service is worst
I stayed in room 1011 with lot of noise and drill that day
August 20, 2013
Rated 2.0 out of 5.0 by Geoffrey1 Stay
Unfortuantely the overall experience was unsatisfactory.
Monday thru Thursday morning from 8.00am until we had to leave each day because of the constant jack hammering and hammering. London is a 24 hr city so arriving in at 2-3am in the morning can be expected , however being woke up after 3-4 hrs sleep each day was simply unacceptable ( whats the point of the " do not disturb sign on the door , if I'm already disturbed by the hammering ).. I also needed to carry out business , however each day I was driven out of my room to conduct international business calls , once again becase of the incessant noise.
I am travelling to London again in the first week of September and being a loyal IHG member I would normally make a reservation again in Wembley , near my place of UK business , however I am now seriously considering my other hotel options in the nearby vicinity. I was also left a fast check out receipt under my door the day of my departure and when dropping off my room key at the front desk , as a formality , I was made to swipe my credit card again for the room charges - whats the point of fast check out then ?
August 18, 2013