Rated 4.2 out of 5 by 675
Rated 2.0 out of 5.0 by Platinum Eliters A mixed bag with a good location
Checked in late. Friendly receptionist said there was no room available for upgrade despite Platinum Elite status, gave a drink voucher upon request. Bathrobes and bottled drinks were delivered promptly to the room. No slippers.
Room was tired and much smaller compared to other room allocated on previous stay. There were thin spots/holes in blackout curtains that let in sunlight in the morning. Great view of overground train line.
A noisy family with kids stayed opposite the room, woke everyone up early.
Drink and snack voucher was only for 1person/room, so if you have 2 people in the room the other person need to get own drink. Much prefer the old system of 1 drink/person/room.
Checked out staffs weren't pleasant, no thank you nor acknowledgement, felt as if we were unwanted guests that need to be shooed off.. Need to learn good manners from previous night's check in staff!
All things considered, prefer to stay with a competitor hotel chain who gives better room for comparable membership status - it's a fact as we also have membership for that competitor hotel chain.
Pity as it has lots
April 29, 2016
Rated 5.0 out of 5.0 by Freemo786 HI Wembley
The hotel is located within a 5 minute walk to the outlet stores and the SSE arena. The Wembley Park tube is 10 minutes away.
Both dinner and breakfast were excellent. Good choices available (Including the childrens menu).
The room was very clean and well presented. Bathroom facilities were also good.
Overall great stay. Would highly recommend if staying in the area.
April 21, 2016
Rated 5.0 out of 5.0 by Bellersusa Great venue for Wembley Stadium
Arrived very early after travelling from South Wales, on asking if I could leave my bag duty manager said to check if room was ready, it was and a tired traveller was allowed to rest before a long day, nice bar area, good attentive staff
April 20, 2016