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Rated 4.6 out of 5 by 162 reviewers.
Rated 3.0 out of 5.0 by Room was fine, restaurant service was a mess Room was great; however the lack of service at the restaurant really tainted my opinion of this property. I stood waiting for 5 minutes to be seated in a half empty restaurant. Four different employees walked past me without any kind of acknowledgement. One employee even waited a table next to me and when he noticed my frustration, moved so his back was to me. This total lack of customer focus left such a negative impression that I will not be back….. November 4, 2014
Rated 5.0 out of 5.0 by Nice room I arrived a little early for check in, was able to get in anyway which was nice. Room was great, perfect for my needs. November 4, 2014
Rated 5.0 out of 5.0 by Just a nights stay We love Holiday Inns and will use them as often as we can. You can rely on friendly staff and clean rooms. I never have to worry about anything when staying at a Holiday Inn. October 30, 2014
Rated 5.0 out of 5.0 by great place My husband and I enjoyed our stay. The staff was very freiendly, the hotel's appearance was upscale. The room service was fast and great. We would revisit if we are ever in the west DeMoines area again. October 29, 2014
Rated 5.0 out of 5.0 by Comfortable and Friendly Service I was created by friendly staff and shown a clean and comfortable room. The pool area could be larger but was clean and well kept. Location was great for our purpose which was shopping at Jordan Creek. Pleasant stay . I would recommend the Hotel. October 28, 2014
Rated 4.0 out of 5.0 by Recent Stay In Iowa for business, hotel was clean, staff helpful and room in great shape. October 27, 2014
Rated 5.0 out of 5.0 by Our favorite place to stay in Des Moines We go to Des Moines a lot and this is OUR hotel. The staff are the BEST, and it is dependably clean and accommodating. It only takes 10 to 15 min to get to downtown Des Moines, and you are just minutes away from Jordan Creek Mall and other shopping. Johnny's is an awesome place to dine, and there are numerous other eating places very close, as well as grocery shopping,Target etc. if needed. October 23, 2014
Rated 2.0 out of 5.0 by did not get our room cleaned the staff was courteous at the front desk but our room did not get cleaned while we were out. It was profoundly disappointing,. October 22, 2014
Rated 5.0 out of 5.0 by Family Wedding We rented 3 rooms for my family, and we all really enjoyed our stay. They brought my daughter extra pillows and blankets to accommodate my 2 year old grand daughter. She slept for 11 hours our first night there!! October 22, 2014
Rated 5.0 out of 5.0 by Great Hotel This is a clean, modern hotel with great customer service. Very friendly staff throughout my stay. I was cautious because I have stayed at the Holiday Inn Mercy in Des Moines and will not return to that location. I will definitely return to Jordan Creek. October 20, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is my favorite in West Des Moines. I will be staying there again next week. October 19, 2014
Rated 5.0 out of 5.0 by Great allocation & Friendly Staff I enjoyed nice pool, greatest restaurant, staff works hard to make you feel like more than a room number. October 16, 2014
Rated 4.0 out of 5.0 by Great Wedding Reception The hotel staff did a wonderful job serving us at the wedding reception. As a quest it seemed that everything went smoothly. The service was excellent and the food very good. Our room was comfortable for sleeping. We had a king size bed it came with two chairs. A small couch would have been nice to unwind on verse an office chair. October 15, 2014
Rated 5.0 out of 5.0 by Good Experience I would recommend this hotel. The rooms were clean and the staff was helpful October 13, 2014
Rated 2.0 out of 5.0 by Expected more out of West Des Moines The staff was friendly. The food at Johnny's was excellent. The rooms were dirty, carpet was wore out and walls were marked up and the furniture needs an upgrade. October 10, 2014
Rated 5.0 out of 5.0 by Fantastic Staff and Quarters This Hotel is new, location is central to the newer part of West DesMoines, the staff is incredibly well trained and professional, but with a flair of teasing each other in such a great way... it made me feel liked and happy that they like each other. October 6, 2014
Rated 5.0 out of 5.0 by great place nice clean place and great people to work with.... October 6, 2014
Rated 4.0 out of 5.0 by Excelente estadia Excelentes instalaciones que permiten disfrutar de una estadia maravillosa. Una gran ventaja es su ubicación con centros de compra y entetenimiento. Posee WiFi en todo el edificio. La comida está a cargo de un restaurant de alta categoria con un menu para todos los gustos y a un precio accesible y acorde a la gran calidad de sus platos. October 2, 2014
Rated 5.0 out of 5.0 by great service I was easy to check in and when I need some paper worked copied they helpped me right away October 1, 2014
Rated 5.0 out of 5.0 by great service I was easy to check in and when I need some paper worked copied they helpped me right away October 1, 2014
Rated 5.0 out of 5.0 by great service I was easy to check in and when I need some paper worked copied they helpped me right away October 1, 2014
Rated 3.0 out of 5.0 by A Place to Rest Upon arriving you'll find the hotel inviting and with a modern appearance. While I was able to have a nice rest after travelling over the road, I do hope that they'll modernize the guest floors/rooms a little more that they currently are. September 26, 2014
Rated 5.0 out of 5.0 by Comforable bed and friendly people We went to a wedding the people that were here were friendly and very helpful. When I asked for things the staff went out of their way to help me. I have stayed at many Holiday Inn properties but never have I had such an enjoyable time, Please thank the staff that was on duty and I hope I see you soon, September 24, 2014
Rated 5.0 out of 5.0 by Spacious, clean We had the King Executive room. It was very spacious September 24, 2014
Rated 5.0 out of 5.0 by great stay very nice stay for the money staff was great nice view from the room of West Des Moines September 20, 2014
Rated 5.0 out of 5.0 by Loved checking in early!! We had a short night at home and awoke at 3.30am to drive five hours to Des Moines, for a morning wedding We were able to check in a little early and relax a bit and change clothes before the wedding. What a life saver!!! Great hotel suites when traveling with kids. Loved the mini kitchen and sitting areas. Very clean. Would stay again! . September 17, 2014
Rated 2.0 out of 5.0 by Beds and Food The beds were terrible and the food was cold.I have stayed at Holiday Inn express hotels for years and have never had this poor of an experience. please do whatever is needed to correct this. September 15, 2014
Rated 5.0 out of 5.0 by Comfortable beds We had one minor issue with the water taking awhile to get warm but nothing else that would make me not return for another stay. The desk staff were very pleasant September 11, 2014
Rated 5.0 out of 5.0 by excellent service Great service at Holiday Inn! I am definitely staying there again! September 11, 2014
Rated 3.0 out of 5.0 by Good room service breafast Good food here, but not so good work out room with TVs that don't work. Hope they'll be working next time I'm back. September 7, 2014
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