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Rated 4.5 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable We've stayed at the West Des Moines-Jordan Creek Holiday Inn twice -- both times to watch our daughter compete in the HyVee triathlon. The hotel was very clean, comfortable, quiet, and the staff was friendly. We'll definitely stay there again. September 3, 2014
Rated 5.0 out of 5.0 by Great service, helpful staff The staff was always pleasant and helpful. This is beautiful hotel. August 30, 2014
Rated 5.0 out of 5.0 by Very nice room and comfortable beds Great place. Staff was very friendly and helpful. No problems at all. Just how I like a night at a hotel, uneventful! August 28, 2014
Rated 3.0 out of 5.0 by beautiful hotel but poor security This hotel is very elegant and clean. The front desk employees were very friendly. While staying at this hotel our vehicle along with 2 other guest cars were broken into over night. There seemed to be not security cameras ect, for the parking lot. Although I understand that the staff at a hotel is not liable for other peoples poor judgement, I would expect better security and a manager that would try to be helpful in this type of situation. August 27, 2014
Rated 5.0 out of 5.0 Clean hotel - great choice and location I like this hotel for its clean facility, option of a pool and hot tub along with a fitness center. Its in a great location in WDM with lots of nearby amenities and restaurants with good food. I would love to see a free breakfast option, but otherwise I was very happy with my most recent stay, which was the second time I stayed at this property. August 27, 2014
Rated 5.0 out of 5.0 by Very nice Hotel was very nice and the staff was so kind and helpful. We were there for a bachelorette party and everyone was so accommodating and kind - we never felt unwanted. I would definitely recommend. August 27, 2014
Rated 4.0 out of 5.0 by Great Hotel and Economical Hotel is located in a convenient location, is economical and is always comfortable. Has a great staff. Is always a great stay August 26, 2014
Rated 5.0 out of 5.0 by Great Location I think Des Moines is an easy town to navigate. Even though many in Des Moines consider Jordan Creek "the edge of town"; I love staying here. The shopping and dining are better than downtown and the value is better. After work you can buy something healthy and simple at Trader Joe's next door, or head to a hotspot like Bar Louie. Also, getting back to the airport is a snap. August 25, 2014
Rated 4.0 out of 5.0 by Good Hotel I was not recognized as Platnum Elite when I registered and had to ask for a upgrade which should be automatic. Nice hotel! The restaurant is a huge plus. August 23, 2014
Rated 5.0 out of 5.0 by Super nice and welcoming staff The hotel was really the nicest Holiday Inn I can remember staying at ever. However, the main issue we had was after being gone from 9:30am returning at 5pm, we found the cleaning person in our room, not having begun the bathroom yet...we needed to tell her to come back in 20min while we got ready to leave again. August 21, 2014
Rated 4.0 out of 5.0 by Clean rooms, cold showers The room was very clean and nice, however the showers were cold! It took 10-15 minutes in order to get warm water! August 20, 2014
Rated 5.0 out of 5.0 by Great value My family of four enjoyed our stay. Very helpful staff. August 20, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable room. We arrived late after a show at the Iowa State Fair. The staff were pleasant and helpful. The room was clean, cool, quiet and comfortable. A wonderful place to relax and clean up after the State Fair. After a great night's sleep, we were ready to greet the new day. Quick check-out made checking out easy. Highly recommend this hotel. August 18, 2014
Rated 5.0 out of 5.0 by Nice property, good choice for full service hotel in area Very nice rooms and common areas. It is a newer hotel. I had a higher floor room and it was very quiet. August 18, 2014
Rated 5.0 out of 5.0 by HI Jordan Creek Great place to stay when in Des Moines. Great restaurant and close access to everything. August 11, 2014
Rated 1.0 out of 5.0 by Looks nice but bad experience Was very happy with hotel check in process and staff working during the check in process. We were upgraded to suite and room was nice up to date. Bathroom tub/shower needed work and didn't drain properly. Room service is not kid friendly. No pay per view movies available to our disappointment. Management was rude when we dealt with an issue regarding our camera we accidently left in room. Would not return back to this hotel. August 8, 2014
Rated 5.0 out of 5.0 by Great Exoerience Manager upgraded our room to a suite as we were in town for 5 days for the AAU Track Meet. The Suite was roomy and comfortable and made our stay very enjoyable. Thanks again Holiday Inn, we really appreciate it. August 5, 2014
Rated 5.0 out of 5.0 by Very nice, a great place to stay We were impressed with this up scale Holiday Inn, a great venue at a great value. If back in the area would definitely stay there again. Recommend it to anyone else in the area looking for a nice hotel. August 4, 2014
Rated 5.0 out of 5.0 drippy faucet faucet in 403 dripped. I tired to sut it off entirely, but could not. Was not a huge issue, but wanted you to be aware. August 4, 2014
Rated 5.0 out of 5.0 by the best This is the best holiday inn I have ever stayed in July 31, 2014
Rated 5.0 out of 5.0 by great service and clean Staff in all area's of the facility were very attentive and accommodating. July 30, 2014
Rated 5.0 out of 5.0 by Nice room, comfortable bed and beautiful hotel This hotel upholds the good taste and luxury ambiance. The inhouse restaurant ~ Johnny's~ had delicious food and the ambiance was wonderful. Even though we had ordered our meal 30 minutes before closing, the staff was cheery, helpful and pleasant to talk with. July 26, 2014
Rated 5.0 out of 5.0 by Excellent service and friendly staff Great stay here :) Very nice hotel and grounds. Very comfortable and quiet room. Staff very friendly and helpful with local attractions and a great shuttle to get you where you are going. July 25, 2014
Rated 5.0 out of 5.0 by went to a wedding at this Holiday Inn -great time Quality hotel, right price, very comfortable bed, pristine clean room and bath room/towels. Loved the thermostat A/C control. Well decorated lobby, spacious, easy to hang out with gathering family for big wedding. Italian restaurant with tasty meals and $9 breakfast buffet well worth the money in quality and variety of food. Lots of shopping and restaurants to walk to right next door. Beautiful wedding reception in ballroom with lovely indoor and patio gathering areas outside ballroom space. July 25, 2014
Rated 5.0 out of 5.0 by Beautiful,contemporary Hotel Great hotel! Surpassed my expectations. Not the old Holiday Inn you may remember. Close to Jordan Creek Mall. Friendly, knowledgeable staff, and very professional. Only negative was the water pressure for the shower was very low and made it hard to take a shower. Beds were comfortable and the room was very nice. July 23, 2014
Rated 5.0 out of 5.0 by very nice hotel We stayed here on our way home from Minnesota to Tulsa, and it was one of the nicest hotels we have ever stayed in! Made us wish we were staying longer than 1 night. We ate in the steakhouse in the lobby and it was very good food for a good price. July 21, 2014
Rated 5.0 out of 5.0 great service This is the fourth year that we have stayed at this hotel.Each stay has been an excellent experience.. July 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn west Des Moines-Jordan Creek We had a very comfortable stay at this Holiday Inn, the staff was very friendly and helpful also! We had dinner at Johnny's Italian Steakhouse, very nice! I would recommend staying at this facility if in the West Des Moines area. July 9, 2014
Rated 5.0 out of 5.0 by Clean Modern facility Very nice clean facility I will definitely stay there the next time I am in Des Moines. July 9, 2014
Rated 5.0 out of 5.0 by great service very clean, helpful staff, very modern decorations, great lounge area July 8, 2014
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