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Rated 4.4 out of 5 by 18 reviewers.
Rated 5.0 out of 5.0 by One of the nicest Holiday Inns Fresh decor, great staff, nice rooms, excellent restaurant, great location. One of my favorite Holiday Inns to stay at. February 17, 2013
Rated 5.0 out of 5.0 by Everything was just lovely! Everything was just lovely! I have only positive things to say about this property and I definitely plan to stay again when I am in the area. December 14, 2012
Rated 5.0 out of 5.0 by Excellent stay I stayed in the presidential suite. The whirlpool tub worked really well. The whole suite was very lovely.It was very clean. It was nice that the hotel was close to shopping. The staff was friendly. I needed some extra towels and they brought them up right away. I would recommend this hotel to anyone. I would stay there again in the future. November 25, 2012
Rated 5.0 out of 5.0 by Great Staff As always, the staff and product is top notch. This is my favorite place to stay when I am in Des Moines. The restaurant is fantastic too! November 14, 2012
Rated 3.0 out of 5.0 by Disappointed I recently stayed here with my 2 kids, ages 9 and 11. We had a great time at the pool with some friends in the area who came over to join us. This was our third stay at this hotel, but it might be our last. We turned in for bed around 10-10:30, and were abruptly awaken by doors slamming, people laughing and carrying-on at 2:15 in the morning. I called the front desk to report this, as now all of us were awake. The staff person assured that he would take care of things. The noise diminished for the most part, but over 15-20 minutes time. However, the rowdy group then restarted the party at 3:30am. Again, I called to the front desk and was told, "I already spoke with them, they came down to the lobby and now they must be returning to their room". That didn't help matters, because they were still very LOUD. So now I had been up for over an hour and a half. In the morning, I noticed that there were very few vehicles in the parking lot. I felt that the staff put everyone on the 6th floor with us! Apparently there was a wedding at the hotel, but it was very rude to have those guests assigned to the same floor as other guests not participating. We were all exhausted the next day. When I mentioned it to the staff as we were checking out, the only response I got was, "I'm sorry to hear that". I might have to look into other places when coming to West Des Moines again. November 13, 2012
Rated 5.0 out of 5.0 by Nice Hotel Staff is very friendly. Rooms are great. Hotel is clean. October 22, 2012
Rated 5.0 out of 5.0 by Great Room and Breakfast Buffet We stayed 2 nights as part of a wedding party. Our room was very comfortable, and the staff were great - able to cheerfully answer all of our questions. The banquet room for the wedding reception and the service there were excellent. We really enjoyed the breakfast buffet at Johnnie's. The wait staff was very attentive and friendly. October 19, 2012
Rated 2.0 out of 5.0 by I would not recommend this place The hotel looked modern and new but looked like some of the furniture there was from their old hotel before this one was built. There was a cabinet for a refridgerator but not one there you have to ask for one hotel staff said they do this to save money (energy) so if you want one you need to request it. Hotel food was good. The bar closes at 11:00pm as it looked like the hotel lobby also shut down too around midnight. They had a a security guard at the front desk reading and light dimed down low lobby chairs pushed together. I felt like I need not to make any noise. I felt like I need not to make any noise. I would not recommend this place if having a family reunion (wedding). The front desk had no cashbox or ATM. Had to go to a nearby bank. October 17, 2012
Rated 4.0 out of 5.0 by Good Staff was excellent checking in. Not so nice checking out. Refused to apply my reward point credit to my account because "you didn't even pay for your stay." It was a business expense that WAS able to be points on my rewards card. I was later rewarded my points by customer service. October 7, 2012
Rated 4.0 out of 5.0 by Nice location Nice clean hotel near the interstate, shopping and restaurants. October 5, 2012
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