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Rated 4.5 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by great service I was easy to check in and when I need some paper worked copied they helpped me right away October 1, 2014
Rated 3.0 out of 5.0 by A Place to Rest Upon arriving you'll find the hotel inviting and with a modern appearance. While I was able to have a nice rest after travelling over the road, I do hope that they'll modernize the guest floors/rooms a little more that they currently are. September 26, 2014
Rated 5.0 out of 5.0 by Comforable bed and friendly people We went to a wedding the people that were here were friendly and very helpful. When I asked for things the staff went out of their way to help me. I have stayed at many Holiday Inn properties but never have I had such an enjoyable time, Please thank the staff that was on duty and I hope I see you soon, September 24, 2014
Rated 5.0 out of 5.0 by Spacious, clean We had the King Executive room. It was very spacious September 24, 2014
Rated 5.0 out of 5.0 by great stay very nice stay for the money staff was great nice view from the room of West Des Moines September 20, 2014
Rated 5.0 out of 5.0 by Loved checking in early!! We had a short night at home and awoke at 3.30am to drive five hours to Des Moines, for a morning wedding We were able to check in a little early and relax a bit and change clothes before the wedding. What a life saver!!! Great hotel suites when traveling with kids. Loved the mini kitchen and sitting areas. Very clean. Would stay again! . September 17, 2014
Rated 2.0 out of 5.0 by Beds and Food The beds were terrible and the food was cold.I have stayed at Holiday Inn express hotels for years and have never had this poor of an experience. please do whatever is needed to correct this. September 15, 2014
Rated 5.0 out of 5.0 by Comfortable beds We had one minor issue with the water taking awhile to get warm but nothing else that would make me not return for another stay. The desk staff were very pleasant September 11, 2014
Rated 5.0 out of 5.0 by excellent service Great service at Holiday Inn! I am definitely staying there again! September 11, 2014
Rated 3.0 out of 5.0 by Good room service breafast Good food here, but not so good work out room with TVs that don't work. Hope they'll be working next time I'm back. September 7, 2014
Rated 3.0 out of 5.0 by Not for kids I stayed labor day weekend with my wife and kids and the pool was closed for routine maintenance (draining the pool)! Strange timing since it was a holiday weekend when many families travel. Also, there are no tubs in the rooms, which is not good for yound children. September 4, 2014
Rated 5.0 out of 5.0 by top front desk staff when making reservations through the front desk, to needing a cleaners to steam a bridal party dress, this front desk went above and beyond ..... also have to give a thumbs up to housekeeping for keeping up with all our needs. look forward to retuning to this hotel September 4, 2014
Rated 5.0 out of 5.0 by Wedding Central Long Weekend Stay! Thank you for making our long weekend Wedding Gathering near your property as delightful as possible! Your facility and staff were just what we needed to be able to relax with family and friends as they came in for the wedding from all over the country. The only thing we would have liked a little differently would have been some type of free breakfast and for the room rate to be a little more affordable. September 4, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We've stayed at the West Des Moines-Jordan Creek Holiday Inn twice -- both times to watch our daughter compete in the HyVee triathlon. The hotel was very clean, comfortable, quiet, and the staff was friendly. We'll definitely stay there again. September 3, 2014
Rated 5.0 out of 5.0 by Great service, helpful staff The staff was always pleasant and helpful. This is beautiful hotel. August 30, 2014
Rated 5.0 out of 5.0 by Very nice room and comfortable beds Great place. Staff was very friendly and helpful. No problems at all. Just how I like a night at a hotel, uneventful! August 28, 2014
Rated 3.0 out of 5.0 by beautiful hotel but poor security This hotel is very elegant and clean. The front desk employees were very friendly. While staying at this hotel our vehicle along with 2 other guest cars were broken into over night. There seemed to be not security cameras ect, for the parking lot. Although I understand that the staff at a hotel is not liable for other peoples poor judgement, I would expect better security and a manager that would try to be helpful in this type of situation. August 27, 2014
Rated 5.0 out of 5.0 Clean hotel - great choice and location I like this hotel for its clean facility, option of a pool and hot tub along with a fitness center. Its in a great location in WDM with lots of nearby amenities and restaurants with good food. I would love to see a free breakfast option, but otherwise I was very happy with my most recent stay, which was the second time I stayed at this property. August 27, 2014
Rated 5.0 out of 5.0 by Very nice Hotel was very nice and the staff was so kind and helpful. We were there for a bachelorette party and everyone was so accommodating and kind - we never felt unwanted. I would definitely recommend. August 27, 2014
Rated 4.0 out of 5.0 by Great Hotel and Economical Hotel is located in a convenient location, is economical and is always comfortable. Has a great staff. Is always a great stay August 26, 2014
Rated 5.0 out of 5.0 by Great Location I think Des Moines is an easy town to navigate. Even though many in Des Moines consider Jordan Creek "the edge of town"; I love staying here. The shopping and dining are better than downtown and the value is better. After work you can buy something healthy and simple at Trader Joe's next door, or head to a hotspot like Bar Louie. Also, getting back to the airport is a snap. August 25, 2014
Rated 4.0 out of 5.0 by Good Hotel I was not recognized as Platnum Elite when I registered and had to ask for a upgrade which should be automatic. Nice hotel! The restaurant is a huge plus. August 23, 2014
Rated 5.0 out of 5.0 by Super nice and welcoming staff The hotel was really the nicest Holiday Inn I can remember staying at ever. However, the main issue we had was after being gone from 9:30am returning at 5pm, we found the cleaning person in our room, not having begun the bathroom yet...we needed to tell her to come back in 20min while we got ready to leave again. August 21, 2014
Rated 4.0 out of 5.0 by Clean rooms, cold showers The room was very clean and nice, however the showers were cold! It took 10-15 minutes in order to get warm water! August 20, 2014
Rated 5.0 out of 5.0 by Great value My family of four enjoyed our stay. Very helpful staff. August 20, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable room. We arrived late after a show at the Iowa State Fair. The staff were pleasant and helpful. The room was clean, cool, quiet and comfortable. A wonderful place to relax and clean up after the State Fair. After a great night's sleep, we were ready to greet the new day. Quick check-out made checking out easy. Highly recommend this hotel. August 18, 2014
Rated 5.0 out of 5.0 by Nice property, good choice for full service hotel in area Very nice rooms and common areas. It is a newer hotel. I had a higher floor room and it was very quiet. August 18, 2014
Rated 5.0 out of 5.0 by HI Jordan Creek Great place to stay when in Des Moines. Great restaurant and close access to everything. August 11, 2014
Rated 1.0 out of 5.0 by Looks nice but bad experience Was very happy with hotel check in process and staff working during the check in process. We were upgraded to suite and room was nice up to date. Bathroom tub/shower needed work and didn't drain properly. Room service is not kid friendly. No pay per view movies available to our disappointment. Management was rude when we dealt with an issue regarding our camera we accidently left in room. Would not return back to this hotel. August 8, 2014
Rated 5.0 out of 5.0 by Great Exoerience Manager upgraded our room to a suite as we were in town for 5 days for the AAU Track Meet. The Suite was roomy and comfortable and made our stay very enjoyable. Thanks again Holiday Inn, we really appreciate it. August 5, 2014
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